Changing over my accounts and purchasing a new iPhone. Despite the long time it took due to many…read moreunforeseen issues, Ashley was thorough, friendly and very helpful with the successful transactions! Her customer service was stellar and I will return! Thank you Ashley!

Worst store I have ever been too. Fat boy helping me never even searched my account. Never opened…read moreit. Didn't resolve my issue just kept saying "if I were you, I would call Apple" They were not telling me to call Apple when I bought a phone that was over $1,000 Even if he could not resolve my issue I would have still liked to be treated with respect (look away from your iPad for one second and look at me while speaking to me) And at least give an effort. That boy needs a father Will return to T mobile based on experience alone.

I sent my mother and sister in here to get a phone and to be placed on my plan. I live in CA they…read morelive here. They were supposed to have set it up where we turned in the old phones (7/1/2017), given credit, and would not have to pay out of pocket for the new phones and new plans. I am still being billed for the phone TCC, doing business on behalf of Verizon, has possession of because Verizon cannot find that it was turned in either. I called Verizon and this location is not a corporate office. This is a 3rd party. I called Verizon customer service to resolve the issue and it still has not. Today I get a call from the store manager Neyri who explained to me through what I assume is some accounting trick that we did credit for it but still end up having to pay for a phone. I did not have the receipt in front of me and I live in CA and he is in Texas, I did not understand what he was talking about. The "deal" we got does not sound like a deal. It sounds like my sister got suckered and I got suckered as well since I pay the bill. Lesson learned. I don't know about you, but I will not be sending my loved ones here again. This place says they represent Verizon and if that is true they do it very poorly. Good luck to you.

We initiated service with a somewhat bad experience from worker Pablo…read more The following day Omar, Jenny & Gabriel Vargas all went above and beyond to help make the transition from T-Mobile to Verizon better. Process was bumpy but their customer service made it all better. And were able to transfer 7 lines. Would definitely recommend this location. They were quick to help fix and make experience great.

My wife went in to buy screen protectors and cases and I still haven't received receipt. I'm…read moreanxious to see the discount the lady did I would get with multiple items purchased. 308 isn't a discount

Wish I could give ZERO. Absolute WORST EXPERIENCE from ANY cell provider I've ever worked with. To…read morestart I walk in with my family as we are looking to get new cell phones and a new cell phone service. We stand there for about 5-10 minutes before anybody acknowledges us and says "hi how can we help you?" Even though we are literally the only people in the store at the time. This guy and girl are over here giggling behind the counter like they don't see us..then when they hear that we wanna start new service and all they perk up and start doing their job. One guy starts asking me what phones and what plan I want to be on I told him the PRO and the PRO MAX with the plan that is $65 a month. (Mind you I've already spoken with someone at another Verizon store about the amounts we'd be spending a few days ago so we decided to go in person to get our phones because we were okay with the agreed upon amount.) 1st issue. They didn't give me the phone I asked for even though it is under MY credit, they didn't even bother to explain that it was not going to be covered from financing. They just ended up giving me the regular 16 and gave my other family member the phone that they wanted even though again it's under MY credit. On top of that, they did not mention that there was a $50 deposit. They said it was "taxes and fees." I had to go back in person the next day because I was billed an additional $300+ after I had just paid over $300 in person the PREVIOUS day due to "taxes and fees" for the phones as the girl said. On top of that they added a protection plan for EACH PHONE WITHOUT MY PERMISSION. And as I am explaining this to the manager SEVERAL times the following day, he tries to gaslight me and tell me that they can't add it without me signing for something and as I had told him earlier, the only thing that I had signed was when the girl (who is apparently training) told me she needs my Social Security to check my credit. To add salt to the wound, they didn't ask for my social once or twice, they asked me to re-enter it SIX TIMES and the last two times I had to read it aloud while there were other people in the store. On top of having to go back-and-forth between the guy and the girl because we don't know who the sales rep is until we get the paperwork at the very end, this guy and girl kept sneaking off to the back giggling and whispering and then would come back with conflicting information because the guy that initially spoke to me and asked me what phones and service I wanted, ended up not telling the girl who's supposed to be the sales rep what I asked for and just did whatever they wanted. What you have done is committed FRAUD when adding not only the protection plan but the $80 plan that was NOT agreed upon ON TOP of telling me that I'm getting the pro and the promax and then giving me the 16 and the promax. When I go in person the next day, the manager basically gaslight me and tells me that I agree to everything when again the only signature that I have given is when the girl said "We need you to sign here for us to use your Social Security." She didn't mention anything about me agreeing to ANY protection plan or $80/mo plan. Of course this manager does nothing and basically tries to man-splain everything to me as if I'm uneducated?? I ended up leaving bc obviously they don't care and chat with CS and they told me that not only is there a protection plan that's about $20 per line, but I'm also on the $80 plan so I had to remove everything. (Again all of this has been done without my consent or knowledge because these two representatives from your store keep going back-and-forth to the front and back of the store and every time they run to the back of the store they're giggling and whispering so my assumption is that they added all of this without my permission and then go and blame it on the "computer". I asked the mngr - his excuse - " The system added." Newsflash to the manager at this store. I work in sales. It doesn't "add on" unless YOU add it on. Moral of the story is don't go to these crappy sub-companies.

Don't order your Verizon phone from here online. Received a defective Iphone 12 Pro Max spent a…read morewhole day troubleshooting with Apple and Verizon still couldn't get the phone to work. Came back in get the phone exchanged and we got told that they couldn't do anything and to call Verizon.

Recently My Wife and Myself changed to another Carrier Service. We were advised by our new carrier…read morein order for them to pay off our devises they needed to acquire a break down of our bill with Verizon so that they would be able to pay off our devises. As soon as our Carrier took over. Verizon has failed to provide us with a breakdown of our billing, and when I personally drove myself to the office on North Zaragosa, the Agent that I spoke with along with his manager would not print our billing breakdown information and gave me a story that their printer was out of service. needless to say after jumping through hoops. the whole day, I finally got a Verizon store to actually print us a breakdown of my billing cycle for the month of November and resolved our issues so our new carrier could pay off our devise. I just understand why the manager and this agent wouldn't help us when we were just trying to make things right and pay off our devise. I personally feel like they took it personally because we took our service elsewhere. shame on you guys. sincerely unsatisfied customer.

I come to this store if I need something quick. If not, I order on the phone or online. I used to…read morework with Gabe here but I don't think he's there anymore. Gabe was great! I think we're even friends on social media. Lol. He knew a lot about the phones, billing, etc. I worked with others there but I don't remember their names. It's been great every time I've gone. This is my preferred store in town. I've been to a couple of others but none of them compare to this specific location. I've been ordering over the phone these days. However if something urgent comes up, I won't hesitate to come here. These guys are friendly and know their stuff. It's been awhile since I've gone but last time I checked they were awesome! I've been with Verizon since 2008! Before that they were Voice Stream I think! I haven't always been happy with Verizon but I've stuck around because the service is mostly good when traveling or in Mexico. I wasn't always happy with my bill. Whenever that happens, they're always willing to work with me. The best thing that's happened just today was getting Disney+ free for a year! If you have an unlimited plan with Verizon, you qualify for it. If not, it's $6 a month which isn't bad imo. I spent my day off watching the latest "Dumbo." I loved it and I love this perk! Even though we've had our ups and downs, I plan on staying with Verizon for good. I feel like I'm in a loving and healthy relationship with Verizon...well most of the time!

Let me tell you about this terrible experience I had at this store. First off I ordered a new…read moreiphone13 with an employee and was told it would arrive two weeks later. It didn't. It took much longer because that employee stopped working there. Then I was notified by UPS that it arrived at the store even though I called and asked and they said they hadn't gotten it. I went in the next day to pick it up and the entire Verizon system went down. It took 7 hours for it to come back up. When I arrived Fernando or Fermin who is apparently the manager asked me for my current phones password as I stepped back outside for my wallet. When I came back in my phone had the apple loading icon and when I asked the manager what was happening he said he didn't know what I did. i Literally just picked it up from where he left it. Then he says my phone was reported lost or stolen and I couldn't turn it in. Which was later confirmed through apple as incorrect. My phone stopped showing the icon and this dumbass reset my phone and I was unable to transfer ANY of my things from my old phone to my new phone. he claims I did the reset which I have no idea how to do. I can barely work excel. Fernie is an incompetent ass hole who can not admit to his mistakes but rather blames the customer. He apologized for the terrible day I was having and not me losing all my photos of my son or anything else. Fucking will never go back.

From the owner: We don't just consider you a customer - we strive to treat you as our "guest" when you join us in…read moreany of our 1,000+ convenient locations. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Getting the best performance for this technology matters, and Verizon delivers.

Went to check out the Wi-Fi and I took the box home 30 day trial setup was real easy and they…read moreexplained everything

What an amazing experience me and my wife had at this store. Exceptional service they went above…read moreand beyond to help me and my wife out. Their service was 1000 times better then the main store at the Fountains. If you are looking for the best customer service visit this store and ask for Gilbert. What an exceptional customer service representative he was he gave us his full attention and was able to help us with all our questions. He was not just a pushy sales person he showed genuine care for our needs in a product. Thank you for making my experience flawless and enjoyable.

For at least a good 12 years I was extremely loyal to Verizon. Yesterday I went to the…read moreTransmountain location and was mistreated horribly, Today I was at the Fountains location and I couldn't even get a hello at the front door. I came in signed walked to the back and waited. I watched as the gentleman in the button-down shirt greeted another man in a button-down shirt like they were brothers, but he never greeted me like that and he greeted others like they were neighbors that he was seen for the holidays. They treated me as if I was invisible trash. They did not want to be bothered with so I'm going to say this one time if you are BLACK American in my opinion maybe we need to rethink Verizon here in EL PASO. At the Transmountain store, the salesman cannot tell a young lady to wait her turn and at the store at the fountains they ignored anyone who was NOT their standard of person. Is MONEY NOT GREEN?!?! What happened to the Verizon superior service? Another American icon gone?!?!

The fountains Verizon location is racist ! Today I went in an signed with the greeter, told him I…read morewanted to upgrade to iPhone 17 pro max in orange or blue but preferably orange. He said we have 1 blue no orange. Mind you this is the 5th time I've been in here. So I say ok and wait as I'm waiting there is another guy there Hispanic and we're talking about the orange iPhone he proceeds to tell me they have 2 in the 512 gb so I say weird he just told me there wasn't any ? so I hear the guy saying we have 2 in the back mind you im next after this guy, he ended up not getting the phone. So this lady with blonde hair and glasses as soon as she walks up to me says we don't have any iPhone 17 pro max ?!?! Wait in my mind im like are your employees on the same page ? I said that's not true I pulled up my Verizon app which also says they have the orange available in an hour to p/u I show her .... She says with an attitude well it might've been a discrepancy in our system ..... ok girl whatever. As I'm leaving I see the people after me the employee brings him an iPhone 17 pro max orange. I was flustered like is this real ?!? I look black but I'm and Afro Latina, and speak fluent Spanish. I heard it all. DONT GO HERE IF YOU ARE OF COLOR. Some establishments I guess don't get that Hispanics come in all colors not just white.

A+ customer service. Great quality in the work. I'm very happy with their service. They replaced a…read morephone screen, back cover, and the battery. Good pricing, also. Back to a brand new phone, almost. Thank you

The service was quick, affordable and knowledgeable…read more Easy on off from freeway location along with warranty that makes sense. Definitely coming back when needed or if needed.