I tried to get my phone unlocked and he smirked. He could have…read morewritten down the place i have to pay to get it unlocked

We returned equipment after upgrading to faster Internet speed. Though 2 agent of the four agents…read morewalked away from the counter while 7 guests were waiting to be helped. Every time I come into the store it is poor customer service like this. During this time the guest count continued to grow. While another agent just sat there not calling next guest. The guest count in now 10 as agents continue to not do their job and help the guests.

Finally we have a reliable and responsive quality internet provider! We were done with all the…read moreSpectrum outages in El Paso and dealing with all these big box internet providers and we are so lucky to have found Jackrabbit Wireless! As soon as I called they answered immediately, which literally shocked me that I wasn't talking to a computer! Tristen was great, he explained the service package and the company and I didn't hesitate to make an install appointment immediately! Both Tristen and Robert showed up and installed the system, the install was perfect and both guys were very professional and courteous! No internet issues or outages and since both my husband and I work from home we are extremely satisfied with the service! Thank you Robert and Tristen! Highly recommend and when you call, let them know the Chavira's sent you!

Couldn't be happier with these guys. I've used them for years and the customer service is out of…read morethis world. They are responsive, helpful, and are willing to go above and beyond. Our connection is great and we almost never have outages or slow internet speeds. I wouldn't go anywhere else.

Spectrum advertises 1000 mbps internet for $29.99 yet I have 300 mbps for $74.95 and they act like…read morethey are doing me a favor. Unfortunately they have a monopoly in El Paso as far as I can tell. Same copper wire in the ground for over 20 years yet the prices keep going up. We only have internet by the way.

This is by far the worst service. I cancelled their service and Spectrum employees failed to tell…read moreme that I would not get a credit for the unused portion from the time I cancelled till the end of my service period. I would recommend that anyone seeing this go with another provider for internet like AT&T or any one else for that matter. There customer service is a joke. They keep placing me on long holds or not responding for over 10 minutes when chatting in. There is a reason they never win any customer service rewards. Buyer beware!

10+ years loyal customer through various cities. I was relocating and wanted to cancel my service…read moreuntil I relocated to a new place, but the rep I spoke with talked me into some seasonal pause option instead to keep my account open, but paused at just $5/mo. I took it, but had difficulty in finding a new place to live. It expired, and they resumed charging. I called to ask to resume the pause since I hadn't found a place to live yet. They said no that I owe the full amount despite the service not being used since last October. Nothing was plugged in. Had they just let me cancel like I wanted, I would've resumed service with them wherever I moved to. But instead, they gave me the finger with their scammy pause option and FORVER lost my trust, loyalty, and business.

This is for the entire spectrum company, their network is always going out and unreliable speeds…read more Go with a different company if Verizon covered my area I'd switch so fast. They try to up charge everything, if you leave your house for a period of time and don't want internet during that time they charge you $5 to keep your account.

El Paso Family Spectrum Customer Service and Spectrum Technician are fantastic. I didn't write the…read moreCustomer Service Representative name down, but her professionalism and knowledge helped me to began Spectrum Services. She was able to follow up with her Supervisor to get my in home service waived. Yvette the Spectrum Technician was professional, organized, knowledgeable, and patiently listening to me as she set up my modem and WiFi equipment. Truly truly excellent Service. She assisted me with my phone cause I'm a rotary chick and electronics are not my strong suit. With her patient directions I was able to download the Spectrum application save my username and password and delete the old information from my apartment complex WiFi. Having T V again, powerful WiFi and freedom again to watch sports documentaries news movies etc etc is Joyous. Nothing but respect and admiration for Yvette Spectrum Technician as well as the Customer Service Team

Service, information and install were flawless. Price beats the competition with the same or…read morebetter speed. No contract and no hassle. Robert W, Texas

One your service is so slow and two don't tell me I have to give you a good review to get my…read moremonth's payment back even before I used that month's payment Y'all are trash and be telling me that to get my money back I have to give you a good review So this is my review and you can go shove it up your as***** YOUR COMPANY IS DOG WATER Don't USE THIS COMPANY

If you enjoy: Your internet constantly crashing,…read moreRude after hour customer service people, No return calls from technical support, Being given excuses such as: Other companies are stealing our signals; Too many people are on the internet; The trees are in the way; Or, if you pay more money they can turn up the speed, (which is ridiculous because they cannot even provide the promised speed under their current plan).... Then Southwestern Wireless is for you.

I would give them zero stars if I could, my internet goes out every night around midnight and…read morenever get a call back from a so called "tech" with any explanations. I recommend getting an antenna don't to waste your money and hope the internet works when you need it to work. They expect you to pay more money to speed up the internet but you don't get the speed you are paying for to begin with smh. I'm sorry I wish I was exaggerating but I am not!

I am absolutely disgusted with this service. I disconnected my internet because I was MOVING. When…read moreI go to drop off the modem and other materials, the gentleman told me I could not pay my outstanding balance because XFINITY would change my overall amount due. When I went to check the Xfinity app, my account was unrecoverable--no access granted to me on my end. A few months pass by, and all of sudden a collection agency is calling my nonstop. Xfinity failed to contact me via email, text, or phone. Now, I have collections calling me for a bill I can easily afford. This is likely going to affect my credit score now, all because Xfinity has a broken app and inept employees.

Avoid this company. If you are unfortunate enough to have Xfinity for cell service there is no…read morehuman employed here in Las Cruces that can help you. They only deal in Internet service and Streaming TV. For Cell phone problems they direct you to a single table and a computer for CHAT help which proved useless. I Rate Service as non existent, Quality very poor,Value poor.

I lost power in my favorite laptop. Googled computer repair near me and was directed, thankfully,…read moreto Tech Surgeons on Trawood, within walking distance from my place. I dropped her off with Vince, who called me as promised within about a couple of hours with an estimate. Well let me tell you, I just picked her up and she's like brand spankin' new. I am SO pleased, I'm over the moon with Vince (who is super cute!) for the good work he did. If you need your computer worked on, do yourself a favor and take it to Vince. He's professional, friendly, has reasonable pricing, and is simply very good at what he does.

I walked in with a super cracked phone , and these guys fixed it in less than 10 minutes for a…read moregreat price! Thank You so much!