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    Recommended Reviews - Spectrum

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    Reviews With Photos

    Cristina G.

    I called to find out about getting service and the pricing. Turned out it was not a good fit for me and I cancelled. Since then I have been receiving calls everyday non stop. I submitted a BBB complaint in an attempt to have this company remove all my data from their system and never contact me again. I feel like I'm being harassed because every time I answered and asked them to stop calling clearly didn't do anything.

    Horrible service

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    4 months ago

    Helpful 5
    Thanks 1
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    2 months ago

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    6 months ago

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    6 months ago

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    2 years ago

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    Photo of M O.
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    7 months ago

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    2 years ago

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    1 year ago

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    2 years ago

    Helpful 1
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    2 years ago

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    2 years ago

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    2 years ago

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    3 years ago

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    7 years ago

    Helpful 3
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    3 years ago

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    Photo of G-Dawg ..
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    4 years ago

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    Photo of Lisa W.
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    2 years ago

    the absolute worst customer service on the planet. they just don't get it. save yourself, run from these idiots!!

    Helpful 0
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    5 years ago

    Helpful 3
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    7 years ago

    Helpful 1
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    2 years ago

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    3 years ago

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    3 years ago

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    Photo of Ian D.
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    5 years ago

    Helpful 1
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    7 years ago

    Helpful 2
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    5 years ago

    Helpful 1
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    10 years ago

    Business owner information

    Photo of TWC Help

    TWC Help

    Helpful 4
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    5 years ago

    The service hardly ever works we finaly got sick of it and called we have had 4 people ouy in the last mounth and the issue never changes.

    Helpful 0
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    4 years ago

    Helpful 1
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    4 years ago

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    6 years ago

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    6 years ago

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    9 years ago

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    7 years ago

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    7 years ago

    Helpful 2
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    8 years ago

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    7 years ago

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    12 years ago

    Helpful 2
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    Photo of Robin L.
    39
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    12 years ago

    Helpful 3
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    4 years ago

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    8 years ago

    Helpful 1
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    Page 1 of 2

    Ask the Community - Spectrum

    Review Highlights - Spectrum

    I recently returned a router to the Spectrum store in Colonie Center.

    Mentioned in 2 reviews

    Read more highlights

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    Verizon

    Verizon

    (29 reviews)

    $$

    I came to store to pick up a phone I ordered online. once getting to the store they said they…read morecouldn't give me the phone due to some "error". Rep stated it was an easy fix and he could get me the same deal as the one I purchased online. he ended up increasing my bill by $70. when I saw that I decided just to return the devices and cancel the service the rep stated due to their not being a manger there they would have to charge me a $50 restocking for the the 3 unopened devices. after completing being fed up with the situation I just agreed to pay the fees. once agreeing the rep went back on his prior statement and said I actually could not return the devices at all due to there not being a manager there. the reps name was GAVIN. he has a condescending attitude while giving out incorrect information. AVOID THIS STORE AT ALL COSTS or else you will end up paying more money.

    Every visit (about four this far) has been stellar. Customer service over the phone is usually…read morefilled with disappointment and language barriers but this location exceeds all expectations. I know most issues arise from Verizon's policies and changes and sometimes it's poor technical support. Th e staff at this location really do their best to resolve, activate, correct, and resolve as much as possible, very accurately. And I appreciate that because spending hours on the phone can be daunting and a consulate waste of time if the issues aren't resolved. Five stars!!

    Spectrum - televisionserviceproviders - Updated May 2026

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