A couple years ago I had a great experience with this business. The technician who worked on my…read morephone was courteous, knowledgeable and fast. Yesterday I brought my phone in for a similar problem and the person who works there now basically told me that he doesn't fix phones. I'm not sure what else he does, but he does not fix phones, and he didn't listen to me when I told him what I thought the problem was. Very disappointing.

This place was recommended by the search to have them fix my watch... After responding to my…read moremessage with a phone number to call, I was told they could not help me. I have no idea why they were recommended by the search on this site.

I have been here twice in the past couple of years for repair work. Once, I lost files on my…read morecomputer but I knew they were stored somewhere on a portable USB drive. While it wasn't exactly cheap, they restored all of the files on the USB drive including the ones I had lost on my computer. That was great. Also, last year our computer was acting up and running slow so I brought it here. They did a scan of the hard drives and reformatted parts of the storage so that we had more free space (so our computer wouldn't crash every time we needed to do something) and removed some programs we didn't need (after consulting with us first). Again, great work!

My DVD player needed a small repair. TJ fixed the problem in about 10 minutes. No charge. I have…read moreused this shop once before and continue to be impressed with the knowledgeable service, friendly atmosphere and very professional attitude. I highly recommend this as a go-to shop for repairs.

My husband's phone needed someone with knowledge to enable it to function once again…read more I phoned PhoneBros & spoke with Jeremy. He said come right up & we will check out the phone situation. When we arrived, he quickly looked it over & immediately performed "lifesaving" treatment. All at an extremely reasonable cost. My husband now has a functioning phone! I highly recommend PhoneBros. We will happily return if more assistance is ever needed and when we are ready to purchase another phone. We know we will be matched with the correct phone You will be thoroughly pleased when you stop into PhoneBros.

quick and competent service, pleasant and knowledgeable staff, and a venue offering a warming bowl…read moreof miso soup or ramen on a cold day. i will definitely come back if I need a phone or computer repair again!

What a convenient, personable and professional service! We needed a screen repair and they made it…read morehappen. Having them come to us was so convenient and the price was reasonable.

From the owner: Mobile Phone Repair Albany is Upstate New York’s leading Curbside service for any technology repair…read morefrom iPhone, Tablets, iPads, Samsung, and even Laptops and Desktops! Mobile Phone Repair dominates the competition by going above and beyond in ensuring that all customers experience a truly exquisite service from any of our services provided below.

If I could give ZERO stars, I absolutely would. This is by far THE most unprofessional company I…read morehave ever dealt with. I didn't visit this location, I'm talking about total wireless as a company. We had their service for a few years, and the service of the phone was fine. Nothing spectacular, but worked where we are generally. Their auto-pay option is cheaper, and convenient-so why not right? Well, because they will double charge your account repeatedly and then deny it. We had to contact our bank, and spend 4+ hours on the phone and wait 1-2 weeks for a refund. Every single service call, even setting up new phones, takes several hours, I'm talking 4+ hours. Furthermore, total wireless had my daughter and I switch SIM cards in order to set up a phone for her, at which point my voicemail stopped working. After countless hours on the phone and online chats with total wireless representatives, and re-starting my phone two dozen times, they wanted me to purchase yet another SIM card and call back to set that up. An apple rep and I were on the phone with a total wireless "manager." The apple rep politely let her know that we have followed the same troubleshooting steps several times on the same call over various total wireless representatives. The total wireless "manager's" reply? "If you are not going to follow troubleshooting, sounds like you are not going to then call back someone else at total wireless..BYE!" We were both absolutely floored by the audacity and unprofessional-ism. Another disconnected call, most of them conveniently never came back from hold or sent us back to the automated system. They all read from the same script, and have you re-boot your phone over and over and over again. None of them actually have any tech support knowledge what-so-ever. Furthermore, they couldn't seem to understand that the voicemail is built into an apple device and could not be downloaded from the app store, or uninstalled and re-installed. In case you weren't aware, the carrier owns voicemail rights and has complete control. They supposedly reset my voicemail several times, one time taking 4 hours JUST for the reset portion, not the entirety of my support call. We purchased unlocked devices, which total wireless locked. I was told it would be 48-72 hours before they could be unlocked, despite my service ending in one day. They assured me they would extend my service end date until that process was complete. They didn't. In fact, my phone didn't work any longer after we ended the call. My husbands and daughters did though, and then the next day mine worked but theirs did not. We called back to ensure the phones were unlocked before inconveniencing another company with their delay. I was on an online chat, my husband walked in the door from work and unbeknownst to me was on a call with them as all. The funny thing about this is that the online chat rep assured me that mine and my husband's phone were unlocked. My daughter's was still not. The rep on the phone told me husband none of them were unlocked. They referred us to another department, who specifically handled the unlocking requests. They were supposed to send us email confirmations of the unlocking. Assured us that they had while on the phone with us. Never came through, and yes I checked the spam folder. We've now switched our service to Verizon, and you guessed it, still haven't received that email. My husband has had his phone number for 5+ years, I've had mine for 10 years. We couldn't carry our numbers over. Or you know, we could've, but they'd have to place us on hold and transfer our call, and again and again. Eventually we just hung up and cut our losses. I couldn't spend another minute on hold, or being transferred because no-one knew how to do these simple tasks. After two weeks, several hours on the phone and online chats, each day, they were unable to give their customer a standard feature like voicemail. Don't worry total wireless, what you couldn't accomplish, Verizon pre-paid easily and flawlessly did. I wish I could portray the lack of professionalism and knowledge and the repetitiveness, and really do it justice in this review. There's really just no way to wrap up DAYS of doing the exact same 5 steps, and being transferred dozens of times to start from step 1 each time. There's really no way to replicate the rudeness, or the lack of tech support knowledge. You'd have to memorize their script the way I have, you'd have to experience it to really be blown away by the level of incompetence. Please, please save yourself the trouble. Pay the extra $5-$10 month on the better customer service. It's more than worth it. Or, pray you never need their tech support, and they continue to give you basic functions like voicemail.