This company is ridiculously expensive!! I have had exterminators for many years and never paid…read moreeven half of their price!

From the owner: At BWNC, we prioritize solving pest problems in the most humane way possible. We only practice…read moreextermination when other solutions are not practical or effective. All of our methods are guaranteed to be safe for the home, both inside and out. We offer the same high level quality services as commercial companies but at greatly reduced rates. Licensed * Insured *​ 20 years experience

I had a really bad mice problem so I called these guys and they came right out. They did what they…read morehad to do. In a few days no more problem.

TERRIBLE CUSTOMER SERVICE! I have been using this Hudson valley service for over 10 years. This…read moreyear I had a problem with wasps boring holes under the eaves at my house. They came, treated there area for $307.00. Gave me a 30 day guarantee (of which I should have protested) Regardless ONLY 30 days later after the warrantee expiration , I called them for only one more wasp nest at my house by the front door. As a longtime 10 year customer I thought that possibly they could waive the month or offer me a discount on following this up - but they said NOPE. They said they would come out and bill me another $300 for one missed wasp nest. Bad customer service + gauging = no customer loyalty

James is always amazingly diligent, mindful and informative. He's great to chat with and answers my…read morequestions and concerns thoroughly. He's also super friendly...

Just completed the final tick and mosquito service of the season. The technician, Perry Cole,…read morecontacted me upon arrival, and together we reviewed the treatment he would be applying. He was professional, courteous and thorough. Would welcome him to continue service on our property.

The service person who took care of us was absolutely professional, knowledgeable, and respectful…read moreof my home. The price was very reasonable, they stand behind their work and didn't try to get me to sign a recurring contract. I don't know why I don't call them years ago, it would have saved me a lot of grief if I had.

I called because we couldn't get our Yellowjacket issue under control and the bees were getting…read moreinto my house! I prepared for the worst, opening walls, reconstruction, etc. The technician, Tom, came out and managed to kill the nest with no damage to my home interior. Immediately the bees were "gone". Tom provided great service, was respectful, helpful and understanding. So glad I called Waverly!

I was a customer of Liberty, and was very happy with their service. When they switched over to…read moreEhrlich, I committed to giving them a shot, but would switch to someone else if they underperformed. Turned out that Ehrlich has been just as solid as Liberty, and I'm thrilled that I stayed. Every year, I sign up for the comprehensive plan, which has done an amazing job of keeping insects out of my house. There's always once a year when yellowjackets or wasps build a nest in the soffit outside - I call Ehrlich, they zap it, and the bugs are gone for good. I also have them spray at the beginning of fall to keep the stinkbugs out, and that has worked 100%. Technicians are amazing and professional, and aside from their antique approach to online bill pay, I wouldn't change a thing.

Two days in a row of no-show. Each time when I called I was told that the appointments should not…read morehave been scheduled when they were, even though I was given a name and number for the appointment. Beyond incompetent.

This is the second time I have used US Pests, the first time was for a very aggressive wasp nest…read moreand this time for an extraction (gophers who burrowed under our shed) and for an exclusion (some field mice who have been getting into our shed). Last time, the work was also amazing, completed by Darren the owner and this time it was a technician by the name of Victor. Victor was as professional and thorough as they come. I met him when he came to take a look and give an estimate. He showed me all the evidence that provided him with the information he needed to do the job. He told me exactly what was happening, what he was going to do to rid, treat, prevent them from coming back, and cleaning + disinfecting process. Not only did he give me very informational daily updates including pictures which I asked for, but he explained everything very thoroughly. Victor is a hard working young man and very respectful, I thought he had a military background based on the language he used, his tone, and his professionalism. Freddy, the manager whom I worked with scheduling and pricing was very easy to work with and great with his communications. They are very quick to respond and answer all your questions with as much or as little detail as you prefer. Based on my last two experiences with US Pests, I believe I have found a local pest control company for as long as I own this property. I highly recommend them and have nothing but good things to say about this company and the people that work there.

I had termite inspection done by US PEST SERVICE two days ago.requested a NPMA 33,I was told that…read morethey use another form however they do have that form an it will be emailed to me and one for my agent.I inquired about it still no NPMA33 form for me or my agent . rickysheppard@yahoo.com or jmarciante@rizemtg.com I inquired this morning still no reply, I gave my check in good faith, no form or further reply from US PEST SERVICE

I would highly recommend Jacktown Pest Management. Tim is very professional, respectful, and…read morethorough. He takes the time to explain any issues that may be found and answers any questions you may have.

From the owner: I have been in the industry for over 25 years and held various positions from technician through…read moremanagement in large organizations. I understand the importance of customer service and great customer communication. Your time matters.

Efficient and humane. it's fully evident that they love wildlife, they are very good at their job…read moreand they enjoy their work. Details: Saw a groundhog in yard a few times and then scuttling under deck. Catskill adc came out early next morning, set traps (out of direct sun so animal wouldnt suffer) and alerted me to check traps daily (again so animal wouldn't suffer). I had to be away so they came daily to check trap. Once caught they removed to release in nature. To prevent re occurrence They then built an exclusion barrier of wire set deep into ground and covered wire with wood trellis so it looks quite nice. I wish all vendors cared so much about their work.

There are two parts to any review for services like those Catskill ADC provides: 1) was it…read moreeffective? And 2) was the experience of having this services provided a positive one? Part 1: We hope so; it's only been a month but so far, no bat activity (Note used Catskill ADC primarily for bat exclusion or "bat-proofing" our home.) Part 2: Our experience was very unsatisfactory. We got a quote of $4,000 which seemed high, but we accepted it because he was so highly recommended by a friend. When the actual work got done, by Mark and one of his employees, it came to two work sessions totaling about 8 man-hours. ($500/man-hour!!) When we tried to have a conversation about this, Mark's response was that he had included 20 hours of travel time (ie commuting) to our site. For one thing, it's unethical to include travel time without pre-informing the customer. And the other thing is that even if 20 hours was ethical, it's still $200/hour. Finally, he said that we had agreed to the price, he had done the work, and that was the end of it, and if we delayed payment, we would face legal action. We confess that we are not experts in this field. Maybe bat experts do typically get paid that much, but if that's the case, it might have been explained before the work began, and absolutely should have been explained after we raised the question. Our advice to anyone reading this review is this: in your before-the-work discussions with Catskill ADC and all other providers, ask for an estimate of both the total cost and the man-hours involved. You'll have a better idea of what you're buying and fewer unhappy surprises as the work progresses.