The service person who took care of us was absolutely professional, knowledgeable, and respectful…read moreof my home. The price was very reasonable, they stand behind their work and didn't try to get me to sign a recurring contract. I don't know why I don't call them years ago, it would have saved me a lot of grief if I had.

I called because we couldn't get our Yellowjacket issue under control and the bees were getting…read moreinto my house! I prepared for the worst, opening walls, reconstruction, etc. The technician, Tom, came out and managed to kill the nest with no damage to my home interior. Immediately the bees were "gone". Tom provided great service, was respectful, helpful and understanding. So glad I called Waverly!

Honest owner who knows what he's doing. Highly recommend this business for all of your unwanted…read morecritters

My mom had a yellow jacket nest in her wall. They came promptly and sprayed. I had to call them…read moreback because she still had a few bees finding their way into her house. They returned and sprayed again at no cost to her and said they would come back again if necessary. No more bees. :) They stand by their work.

Good, prompt communications. Showed up on time and then followed through. Pesky critter was…read moreexcluded from the house unhurt -- except for its ego. Price was fair for the amount of work and travel involved. Will use this service again.

Matthew was very professional and showed up . Did the job well and dealt with the situation.read more

I needed a quick inspection for wood eating insects. Called StongArm Pest Control and was able to…read moresecured an appointment right away, they would even come out for an inspection on a weekend for an additional fee in case of urgent need. Fabian was very responsive, he texted to confirm our appointment and showed up right on time. He completed the inspection and gave me the form I need along with the receipt for payment. Fabian provided great customer service. I'll definitely use them again if I ever needed pest control services.

This company was a pleasure to deal with. From prompt…read moreresponse. Immediate next day service. Honored quote given on initial call. No up selling and corporate BS. Great company I highly recommend!

RUN DONT WALK FROM THIS SCAM COMPANY! When I already gave the lady the square footage of my home…read moreTWICE, she still couldnt tell me a final price even though I was previously told what they charge for 2 applications. So I asked her a second time to quote a price and she said "it depends on the size of the place, blah, blah, blah. Not only that when I asked her a 3rd time for the price, she hung up. Total scum and total scam. BEWARE!

We hired this company to remove what we thought was a beehive. They told us they would give pricing…read moreon site. Upon arrival the technician told us that the nest was actually a wasp & hornets nest & it would be $250. No problem! We allowed him the 30 minutes he said it would take for removal. Upon inspection we found that the technician left parts of the nest up and did not thoroughly clean off the area. He stated that he didn't want to clear the nest completely because it was near a flood light & suggested that we have it power washed. Full removal would not have been any risk to him based on the location of the nest,; he just chose not to do his job thoroughly. We decided not to argue with him & take accountability for the fact that we went with the first company we found on Google. Big mistake. Next time we will take our time & search. In the end we paid him the $250 but we will never use them again. Beware!

Very respectful on the phone. More than fair estimate. I am confident their work will reflect…read moremy initial impression.

Very disrespectful to women!…read more I called to ask about some baby birds that were inside a column of my porch. I wanted to ask if they would be ok once they're fully grown since it's a tight space. No one answered. A few minutes later I received a call back from 845-751-8448 from a man saying he's calling from Critter X and he just missed a call from me. I nicely asked the man who called, (didn't state his name) that I had some baby birds inside my porch column and I wanted to know if they know if they'll be ok once they are grown. His exact words "Why wouldn't they be ok? Are you a mom? Do you think a mother bird would put her babies somewhere where they can't get out? You must not be a mom. Are you? (I was shocked with my mouth open not knowing how to respond so I said nothing) Would you put your children where they would be trapped? Aren't you an mom? Obviously not. Hello?"... I replied "Ummmm... why are you asking me that?" And he said "Because if you were a mom you would know that a mother bird would never endanger her baby birds. Now the proper concern is the fleas. The fleas that birds carry. They can get to your pets or your children. And that would be the issue to address." With mouth still open with shock that he is talking to me like I am a POS, not a mother or worthy of being a mother, and as if I don't know how to decide what issue is actually important to call about, I said "Ummm actually my question was about the safety of the birds." And he said "Their mother would never put them in danger. Goodbye." And hung up on me!!! I called his phone right back and he answered "Hello, how can I help you with the baby birds? (In a sarcastic tone)". I asked "I'm sorry, I'm calling back because I want to know why you think it's ok to have talked to me that way?" And he said "Talked to you what way?" I said "Asked me if I were a mother and then said I obviously couldn't be a mother." He said "We were talking about baby birds." I said "Yes but you brought up my fertility. And I am someone who suffered miscarriages and losses. Why would you think it's ok ask a woman that when she's calling about baby birds? May I have your name?". He said "Oh G-d! You obviously are sensitive and feel I said the wrong thing. Have a nice day, Ma'aaaaam!" and hung up! I called back to ask him for his name or ask for a supervisor and they sent me to voicemail! I did not leave a message

Profession & courteous removed woodchucks that we're eating…read moremy house. They were safely relocated into a perfect habitat thank you

Wildlife Busters has been of enormous help over the years ~ our old house attracts squirrels, and…read moreBen always responds quickly and humanely. We depend on him. Highly recommend.

There are two parts to any review for services like those Catskill ADC provides: 1) was it…read moreeffective? And 2) was the experience of having this services provided a positive one? Part 1: We hope so; it's only been a month but so far, no bat activity (Note used Catskill ADC primarily for bat exclusion or "bat-proofing" our home.) Part 2: Our experience was very unsatisfactory. We got a quote of $4,000 which seemed high, but we accepted it because he was so highly recommended by a friend. When the actual work got done, by Mark and one of his employees, it came to two work sessions totaling about 8 man-hours. ($500/man-hour!!) When we tried to have a conversation about this, Mark's response was that he had included 20 hours of travel time (ie commuting) to our site. For one thing, it's unethical to include travel time without pre-informing the customer. And the other thing is that even if 20 hours was ethical, it's still $200/hour. Finally, he said that we had agreed to the price, he had done the work, and that was the end of it, and if we delayed payment, we would face legal action. We confess that we are not experts in this field. Maybe bat experts do typically get paid that much, but if that's the case, it might have been explained before the work began, and absolutely should have been explained after we raised the question. Our advice to anyone reading this review is this: in your before-the-work discussions with Catskill ADC and all other providers, ask for an estimate of both the total cost and the man-hours involved. You'll have a better idea of what you're buying and fewer unhappy surprises as the work progresses.

Called to have a dead skunk removed. They came quickly and also provided insight into potential…read morecauses of death.