There was a hole in one of my shoes, and it got pretty bad that I needed to get a new pair. I get…read moreemails from Big 5 daily, but never really see anything of interest. That is, until the 4th of July when they emailed coupons for $5 off a purchase of $10+. Since shoes are obviously more than $10, I knew I had to go during the holiday to take advantage of that deal, which was good for that day only. I actually stopped by the traffic circle location in Long Beach first, but they didn't have the shoes that I wanted. Rather than choosing a different pair, I went to this location on the southwest corner of 183rd and Gridley. Though not technically a part of Los Cerritos Center, it's close enough that if you park your car on the east side of the mall, you can simply walk to Big 5, which doesn't have many parking spots directly in front. The store is pretty spacious and should cater to just about any athlete for any sport. Since it was summer, most of the sporting goods were swimming related, but I was here for the shoes, which were all the way in the back of the store. Not only did they have the shoe that I was looking for, but they had it in my size too! There was just one box left, and it was all mine! Well, except the lid was badly deformed. One of the employees walked to the back to offer assistance, and then I asked him if I could get a new shoebox for the shoes that I wanted. He mentioned that for the brand, they don't have that many shoeboxes, and they usually get deformed anyways. However, he did give me permission to switch the lids with another box, and so that's what I did. He also directed me to where the seats were so I could try on the shoes before purchasing. The shoes did fit, but I noticed inside each shoe, there was just a cardboard insert used to retain the shape of the shoe before purchase. There wasn't any crumpled paper inside that I've seen inside other shoes, but oh well. Not a dealbreaker for me. The employee did come by again to ask if the shoes fit, to which I answered affirmatively. Though he was kind of hard to understand, I do appreciate how he was there to offer help when needed. Checkout was a breeze. The cashier scanned the shoebox and then my coupon before completing my transaction and wishing me a good 4th of July. Good visit overall. If they didn't have my shoe size, who knows if they would have had one in the back? The two employees I mentioned in this review were the only two I saw working that afternoon, and if that's the norm here, I can't imagine how they would be able to handle a full house. Even though the Lakewood location is closer to me, I would definitely be willing to make the farther drive next time I need a new pair of shoes.

Just came back from a visit to Big 5 and all the female staff were extremely rude and didn't seem…read moreto want to help our program out. I get getting too many people early in the morning could be overwhelming but I don't think we were being too chaotic just asking questions regarding our equipment.

5 stars for costumer service! We came from Big 5 in Cerritos looking for baseball gear and they…read morewere rude and appeared so bothered we needed assistance ( Cerritos location) We came here and it was so much different. Costumer service was great . They acknowledged us immediately, helped with our questions and ensured we got a good fitted baseball helmet for my son . Don't go to Cerritos they are rude. Come to this location, they are very welcoming and helpful!

Bad service the workers don't do there jobs right I really dislike how it looks like there's no one…read moreto help I think this place can do a whole bunch better

Selections are very limited according to seasons for certain products like clothing or swim wear…read more Greeted at the door with a smile and plenty of self check outs and cashiers available makes for an easy in and out. Definitely the cleanest parking lot of all other Walmarts I've ever been to.

I came here for convenience and left questioning society. Truly, someone should do a sociological…read morestudy on how Walmart manages to bring together the most eclectic cross-section of humanity--and not in a National Geographic kind of way. No offense, since I was there too, though I'm hoping to remain a control variable in that experiment. The customer service was... theoretical. The cashier seemed more focused on clocking out for lunch than checking anyone in with a smile. Her lane was technically "closed," but so was her enthusiasm for human interaction. The self-checkout machines don't even take Apple Pay. Did I teleport back to 1999? The produce aisle was equally inspiring--if you're into carrots that are packed in soggy bags. Outside, a police car idled by the entrance. Maybe it was for "added security," or maybe just moral support. Hard to tell. Either way, it didn't exactly scream "shop here again soon." I was on extra alert thinking I might get robbed. Next time, I'll take my business to Trader Joe's or Petco--even if it mean spending a bit more money.

If you're in need of a basic shirt, particular for a group or similar then t-shirt city is your…read moreplace! Nothing fancy, just basic, decent quality shirts at a fair price - in bulk, and in all sizes. The service is always friendly, and they have just about every type of t-shirt possible. * Under $10 purchases cost $1 fee if paying with card, so if you're just buying a single shirt I'd recommend cash. :)

Some quick context. I've been on a weight loss journey and have been trying to find clothing that…read morefit me well. I came in and was interested in getting some clothing. The women there felt like they were profiling me the whole time. As I'm trying to see how some of their clothes fit, I decided I wanted to try something on. Asking politely, I asked to use the fitting room. Clearly the fitting room was open and unoccupied. One of the women told me to just try it on over the shirt I was wearing. I told them I had an undershirt on and wouldn't be bare underneath, but they still refused to let me go into a fitting room. Overall just bad vibes from the beginning and if you have a clothing store and have accessible fitting rooms, you should probably let people try on the clothes they're trying to buy. I will never try to shop here again. Good luck to them!

I'm giving this store one star due to a frustrating experience. This is actually the first time…read moreI've ever felt the need to leave a negative review, but I want to share what happened so others can avoid a similar situation. I bought what I thought were indoor soccer shoes for my five-year-old son, but accidentally ended up with turf shoes. He wore them to practice and slipped because they weren't the right type, and they were extremely tight on his feet. We physically went back to the store to show them the shoes and explain the situation. The staff member there was polite and tried to help, but the manager and owner were not present. They made the decision over the phone not to allow any return or exchange, without much consideration or asking for more details. To be clear, I even ended up buying the correct indoor shoes in a size that was two sizes up from the original pair, which is further proof that the first pair was way too tight. I was ready to do business with them again and just needed a fair resolution, but the refusal over the phone felt dismissive. It's not about the money for me; it's about being treated justly as a customer. I hope they improve their customer service in the future.

We found this place when the other store we went to turned out to be only open on weekends…read more The staff was friendly, my son found the Mexico jersey he wanted, and we found a pair of socks in the clearance bin. They had the cleats he bought at a major chain, for about the same price. Overall, I was impressed with this place.

Came to have my bowling ball repaired. My spare ball had a crack and primary ball missing an…read moreinsert. RJ was friendly and helpful, one of my ball insert was not available at the shop, so he went out of his way to call other local pro shops. The price is fair. Overall- great experience and service. Highly recommend and will be returning in the future. Note: The open hours are not correct on yelp. The photo is the up to date but would recommend calling first...

Great service Josh and Abel always willing to help with any problems. Pretty good selection of…read morebowling related items and they can also order anything they don't have to be sent to the shop or your house.

Privately owned small tennis shop. This one is in Buena park, CA close to Los Alamitos…read more They carry all the Tennis essentiels. Latest rackets, shoes, balls etc. I always go to them to get my rackets strung. I went in the other day and they got it done for me in an hour and a half. I went back yesterday and got a new pair of hard court shoes by Asics. They are super comfortable. I recently had bought a racket on Amazon. Turns out that their price was $50 less than Amazon. So their prices are really good. They offer private lessons. They have an indoor practice facility. Joey, the owner is really nice. I highly recommend checking them out.

Joey and the team are just stellar. First, this is the best tennis shop in Orange County bar non…read more End of story. They have all of the best rackets and here's the easiest bit - they have better pricing than any online retailer you can find or even eBay. I'm blown away at the competitiveness of their pricing. Need a racket? Don't go anywhere else. Second, the service. Knowledgeable and friendly guys, who will help you get the right racket, right string, right tension for your game. Quick service. Again, amazing pricing. They have dozens of different stringing options. Just an all-around Pro Shop in every sense of the word. And the cherry on top is that they have a training facility in the back with private lessons and a ball machine for you to polish your game. Stellar shop. I wish them decades of success and good fortune.

This place has some good stationery, phone cases, art supplies, and other essentials and stuff…read more I found some books, and decided to check out the Investing 101 since I opened up a Roth IRA account last summer and wanted to learn more about investing and stuff. The checkout service was incredibly good and I left with no issues at all.

Five below is great for kids and teen gifts. The general quality is good and much more durable than…read moreDollar Tree finds. They have a nice offering of party supplies and decor as well as stationary, make-up, seasonal items, etc. TONS of candy from nostalgic, to by the piece, and a full array if Haribos. I don't feel the toys or sports equipment is very durable and I tend to steer clear. Self-check out is the primary mode of sale but they is always an employee in the vicinity available to help if needed. Easy peasy!

Daiwa Warranty Experience - Extremely Disappointing Customer Service…read more I want to start by saying that the Tatula series itself is a very good reel. Unfortunately, my experience with Daiwa's warranty process and customer service has been extremely disappointing and has completely changed my opinion of the brand. I purchased a Daiwa Tatula XSL 300 baitcasting reel on September 19, 2024 for Great Lakes salmon fishing from a pier. The reel was used for approximately one month, during which I landed around 65 king salmon in the 12-20 lb range. After salmon season ended, the reel was stored and not used again until the following season. I am very experienced with reels and routinely clean, oil, and grease my equipment, especially after fishing in Michigan conditions. When I took the reel out again around August 16, 2025, I immediately noticed the reel was winding unevenly and pulling heavily to the left side. After researching common causes, I suspected bearings. I ordered upgraded ceramic bearings and had them professionally installed due to my work schedule. The reel was mailed out around September 2 and returned around September 10, clean and upgraded. On my first day off, I attempted to respool the reel and immediately found that the uneven winding issue was still present. On September 15, I contacted Daiwa customer service and spoke with a representative named Hardy. I clearly explained: * The reel was purchased on September 19, 2024 * The bearings had been upgraded * I intended to mail the reel in before the one-year warranty expired Hardy explicitly stated that the warranty would still be honored, even with the upgraded bearings. After mailing the reel to Daiwa, I received no updates for two weeks, after which I was informed I would be charged $55 for a "clean and lube." I explained that I had been told the reel was covered under warranty. At that point, I was told the warranty was voided due to the bearing upgrade, directly contradicting what I had previously been told. Communication remained poor. After six weeks, I was finally informed that the actual issue was a bent pinion gear. I specifically asked whether the upgraded bearings caused the damage and was told no. I also asked if I could be refunded, which was denied. After nearly four months total, I finally received my reel back on December 28, 2025. When I tested the reel in early January, the line initially appeared evenly spooled. However, after removing line as instructed by Daiwa--peeling my 20 lb PowerPro down to the backing to adjust it--the uneven winding immediately returned. I have spooled many baitcasting reels over the years, and this was not user error. I reported the continued issue to Daiwa, and to their credit, they did provide a FedEx shipping label for the reel to be mailed back for further inspection. However, given the previous delays, cost, and lack of resolution, this added to the frustration rather than restoring confidence. Additionally, a separate Daiwa customer service representative told me that landing 65 Great Lakes king salmon was "a lot for that reel" and could have caused the damage. If that is the case, it raises serious concerns about the reel's intended use and durability. As a result of this experience: * I lost nearly four months without the reel * I effectively lost an entire salmon season * I was without equipment I paid for * I received conflicting information from customer service * I paid for a repair that did not resolve the problem While the Tatula reel design is excellent, Daiwa's customer service, warranty handling, and communication were extremely poor. Based on this experience, I cannot recommend Daiwa to anglers who maintain their own equipment, upgrade components, or expect a company to stand behind its warranty. I hope Daiwa improves their warranty transparency and customer support, as the product itself has a lot of potential.

Got my Saltist 30 2-Speed serviced when it's anti-reverse started acting up on a larger fish. After…read morea typical turnaround time and service charge, I received my reel back with little explanation of work performed. Assuming the issue solved, i put the reel away till next season only to have the issue present itself on the first trip I took. I called Daiwa only to hear they would not fix the problem because i was outside their 30-day warranty on repairs. Apparently you're expected to somehow attempt to land a gamefish in the middle of February or keep paying Daiwa to never fix your reel. Never buying one again, there are too many reel companies that pride themselves on the products they make and customer satisfaction to deal with one who doesn't care.