Well, let me say I would like to give this company a 5-star review.
So during the estimate, everything went really well. Pam the owner came out and visually inspected the tree to be pruned. ( I had conveyed to her I had some special needs regarding my neighbor and some limbs that were hanging over on his side needed to be addressed). Her price was a little bit higher than others but I felt she was sincere and professional. So I went with her company. So on the day of the move, Pam called and said that the crew would be a little bit late and wouldn't be there on time. I told her no problem I'll be waiting for them. Her crew arrived but she did not arrive. She said that she was backed up and wouldn't be there but her lead on the job would take care of me and to pay him. I'm totally ok with that. ( I was never under the impression she was gonna show up) So they started work and the crew was great and very professional and seem like they really knew what they were doing. The lead guy in the job came over to me and asked me what I thought about the tree pruning and I would like anything else done. We went out and took a look at it and I said well I was hoping to have a couple of little limbs snipped that was hanging over the fence into my nabours yard. He said no problem and preceded to climb up the tree again. The young man was very polite and concerned about my needs. A few minutes later I got a phone call from Pam the owner and ask me if the guys were gonna go back up the tree and I told her I had one more branch I wanted to be cut. She preceded to tell me that the guys had already cleaned up and she thought that the guys had done what we agreed to. ( remember she was not on site) I said they need to cut one small little branch first and then we'd be done, no big deal. And then out of nowhere, she said the guys had a big job the next day and needed to go. She said you don't have to pay them, you can just send them back. I thought that was real strange. (why would I not pay) I said I don't know why you're going there, I want to pay you and be done with the job. I told her that the crew still had the ropes in the tree and she said ok. So the guy hooked up to his rope and within probably 12 to 15 minutes, the small limb was cut and took it away. I went ahead and paid the foreman of the day and gave the crew $100 tip. The reason I left this Review is because I wanted people to know the pros and cons of this company.
In summary,
PRO'S
I feel that they did a very good job. I have other trees to be pruned and would call them again because they did a good job.
CON's
They came late and was in a rush leave for next days job, so the boss wanted them to leave early.
In the end, the owner had a bit of an attitude. She said that she believed they had done what we had agreed to. ( but she wasn't actually on the Job site to confirm that)
I would recommend them. I know in the busy season things get really busy for this type of company. So I'll give her a pass on the attitude. They did a good job with the tree. read more