The customer service at this one was horrible. I called ahead of time about returning shoes I got for Christmas. Yes... I read the return/exchange policy. Yes... I understood it. But I figured that they would be wiling to help in some sort of way. I call, they transfer me to a manger. Talked to the manager and told them the situation and they told me they would exchange the shoes as an exception since I had the receipt and never wore them. I get to the store and they told me the same thing.they even told me that since they don't sell that style in the store anymore would order a new pair in my size. The guy was struggling to get them ordered, and as he was having a hard time, the female manager came over to see what he was doing. She then stated, "you're over your 60 days." I told her I understood that and I called and talked to a manger and they said I would be able to still make the exchange. She smirked and asked which manger I talked to because that doesn't seem right. I told her it was a male that didn't give me a name but I figured I didn't need it since I was coming in 30 minutes after I talked to him. She held up the receipt pointed to the exchange policy and said "here's the exchange policy, we can't help you." I told her I know it and that's why I called ahead of time. She then proceeded to put my receipt in the box pass it off to me and told me have a good day. No apology for the miscommunication or anything.
I understand places have return and exchange policies, I work in retail myself, but at least an apology for being told differently and driving up there to be shut out, would've been nice. I wasn't asking for any money or anything cheaper. read more