Excellent customer service! Kade Johnson in the parts department front counter not only assisted with everything I needed, but went over and beyond to help me find the right part with the best Price. He smiled and made my day! read more

This used to be a great dealer service center. Not sure what happened but the last time I was there they called me in for a recall issue. Told me they had the part then when I got there they didn't have the part. They said it was a mistake with some outside company they hired to schedule appointments but what a waste of time. The service person was nice but still wasted time and gas driving over 30 mins there then another 30 minutes back. They gave me some gas but it just seems disorganized and when I wanted to let a manager know what happened so they don't do it to others they refused to come deal with the situation. In fact they tried to say they never asked me to come in until I showed them the text telling me they have the part. Won't be back. read more

This is rich!!! Was party to a classic "bait and switch" by this dealership. They originally contacted my 90 year old father-in-law to beg him to bring his 2022 Hyundai Tucson in with low miles and literally swap it out for a new Tucson Hybrid 3-year lease resulting in a $110 a month savings. After discussing this with other family members, we thought it was worth checking out further. $110/month to my FIL is meaningful. To cut to the chase, after speaking with the sales associate three times before we came down to make sure I had the details right, they ended up disavowing the offer, even though I wrote down the details on a piece of paper that I brought in. They needed something like $10k cash to make the deal work. The sales manager intervened and the junior sales associate disappeared. The manager had really nothing to say; no apology, no explanation, no nothing. I quietly told him I thought this was BS, a classic bait and switch, and that the manager likely trained the associate on the tactic. The audacity of such a bush-league maneuver with a 90 year old is clearly not acceptable. Its not easy for him to get around these days. Still no apology!!! read more

We bought our car here in Aug,2025. I loved this place at first but as it turns out the only good part was our salesmen AJ (loved AJ). We drove up the coast because they had the CPO we wanted but when there was an issue I wanted needed help with the service person said I needed to speak with the service manager, OK. So I left a message. No return call! After more than a month and a couple messages to the service manager I finally called and spoke to the GM. After explaining to him the problem I was having finally the service manager called me back. No apology, just a "you left me a message"? More than a month ago! Super frustrating. Yes, they eventually helped but it seemed like it was pulling teeth to get it and it should not be that hard. The finance people were not very good either. They collected registration fees for a tag that wasn't due for 8 months. Even I know you can't renew your registration that early. Super pushy with "add ons" we did not want. All in all, NOT recommended! P.S. At least we like our car. read more

Purchased another amazing vehicle with Brandon and Rahual. They listen to my needs and wants pulled me out 1 million cars to finally get me the exact car that I love so much. This is the second time I've done business at the dealership and feel that they're easy to work with they made the overall experience convenient and we're communicative after the purchase of the vehicle. Would definitely recommend others to check out this dealership for a vehicle.. Thanks guys you are amazing read more

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I drove 70 miles each direction because of the way these folks have always treated me; like family rather than a client. The reason for this visit was multiple my Hyundai Santa Fe needed an oil change. I needed a transmission service it needed its tires rotated and a warranty item corrected but most of all I was hit by a stray object in the front of my vehicle by a semi while driving on the 10 freeway and I needed to get this repaired when I arrived I met with Anthony Couter who promptly got everything estimated and brought in his body shop manager Nic Pelligrino. They whipped up the estimates quickly and I dropped off my unit with them to begin the repair process not only did they get everything finished in the time that they said they would, but they also completed all the work for less than what they quoted in the quote was very reasonable. I've bought many cars from this group and had them serviced and drive this distance because of the way that they take care of me and my family I refer them often and if you need more information about why I do what I do with these folks you're welcome to reach out to me personally thank you again Anthony and Nic, you guys are amazing! read more

Tim Moran Hyundai - Me, Tim Moran Huyandai and my car they serviced and repaired! - Car Dealers Near Me - Hemet, California

Dropped off my car Wednesday April 15th at 17:11 for a diagnosis. Anthony Coulter helped register my car. Received a call from Anthony Thursday April 16th at 15:12 explaining the issues with my vehicle. I requested an itemized list of diagnosis and cost to be sent to by email. Itemized list never received. I called Anthony Friday April 17th at 15:54 and left a message and emailed as well. No response. He failed to communicate that he would not be there over the weekend. Called Anthony today, Saturday April 18th at 08:42 and left a message. Communication between other service consultants and technicians that are not working on your vehicle does not exist. Unacceptable. Spoke with Skyler York and he stated that I was unable to pick up the vehicle since both Anthony and the tech that were working on my car were not there. Why isn't there clear communication between other service consultants and technicians that aren't working on your vehicle? Let's think this through. Vehicles are basically a necessity now. We need them to get to point A to point B. Medications are necessary for those that need them to live. If a pharmacy tech works on a medication for a patient, the pharmacy tech working on that medication does not have to be there to release the medication. It simply doesn't make sense. Communication between all service consultants and tech for all vehicles regardless if they are working on the vehicle or not, must be reviewed and revised. read more

Highway Robbery? For a tire rotation and replacement of brake fluid, two hundred and thirty five dollars! You read that correctly. And that was after I used a coupon. Does this sound reasonable to you? It didn't to me. read more

The service done on my 2018 Tucson was exceptional. i was told about a recall at no charge they would repair, as well as a labor intensive repair that was covered by the 10 year warranty. They fixed everything, gave good service but I really have to applaud the customer service. Alex Cota kept in contact and updated me on everything. Very professional operation, I will definitely be back. read more

The people in the sales department really do seem to care, and are super helpful. However, the service department does not and is not. We brought our car in for an oil change and it stayed there for about three weeks with no communication whatsoever. We had to keep calling for updates and each time, there was terrible customer service, and each time, timelines kept getting pushed back. (The dispatchers were sweet though.) Trying to get ahold of the GM was pointless as was talking to him about the situation. I recommend buying from Hyundai, just not getting it serviced there read more

Finance manager Freddy Flores is rude and will hang up on you while you are still talking to him on the phone. BEWARE! You've been warned!

As always great customer service. Went in for my still free oil change. Ended up needing filters changed after 5 years

Absolutely the best customer service I've ever experienced!!! Purchasing a car is stressful!! i have purchased 8 or 9 cars from deal ships over the years. Tim Moran Hyundai of Hemet was simply "fool proof". From the moment I entered, I felt UNPRESSURED & HEARD. ARMONDO was my sales professional. He listened to my needs & Understood I had a budget. Armondo's calm & attentive manner made the process easy, quick & informative. I'm an adventurous senior female that has a desire to travel & explore. Traveling alone with my 6 lb Pomeranian, safety is priority. Armondo & I explored several options to best suit my desires. Success!!! I choose a new/used Tuscan that worked with my budget. Now comes the financing & paperwork stuff that I don't care for. You guessed it. Easy & painless lol. Matthew the numbers man was also understanding & patient in the process. Lastly, the final step is all the paperwork. It makes my head spin thinking about it!! Not this time. I was introduced to Jessica! I instantly sensed beautiful Jessica's knowledge & experience in the car industry. No questions were left unanswered. Not once in this entire experience did I feel rushed. thank you TIm Moran & your professional team For a pleasant experience I LOVE my safe new Tuscan Thanks for helping my dreams materialize read more

My new Hyundai Tucson is suppose to get 39 MPG but gets only 31 at the most. I have taken it back but was told I drive to fast. Well, I have taken it on a flat road and tried every speed from 0 to 60 MPH and no difference. I need help, not to be told I drive too fast. read more

I cannot say enough good things about this dealer experience. Travis and everyone else involved we're amazing. I walked out with a Ford Edge, and complete transparency throughout the process. All numbers were included in the calculations (tax, title, all of it) and the out the door price was in front of me the whole time. There were no surprises, no gotchas and they even reducedt payment by reaching out to different lenders, so when I went to sign my payment had dropped by almost $50 a month. read more

Do not purchase or lease a car. Horrible customer service. Lease Ionic 5 electric 320 miles per charge within 1 month dropped to 210 miles per charge. We had taken the car in for 2 days and they "could not find an issue." We called and left message, but there was no response Find another delashship!!!!!!!!!!! Sharon Burns read more

Parts department guys to busy gossiping to assist customers. Stood there for 5 min well they stood in the back just talking.

I went here the other day and I spoke to Kade in the parts department and he was super helpful and knowledgeable! Super nice guy and answered all my questions! read more

Kade Johnson was incredible! He went above and beyond to help us find exactly the part we needed. Not only did he double-check everything to ensure we got the right one, but he even made a printout to help us understand the options. His friendly and approachable demeanor made the experience seamless, and his knowledge was clear from the start. You can tell Kade genuinely cares about his customers and takes pride in getting things done right. Highly recommend him for anyone needing assistance--he's the go-to guy for sure! * Meant to write this a few days ago * read more

BEWARE - LOOK AT YOUR FINANCE CONTRACTS! Fraudulently Included OPTIONAL Items that were NOT DISCLOSED and NOT APPROVED into the finance contract. Freddy (finance) will have you sign/initial all documents & finance agreement on a tablet, never showing any paperwork or numbers along the way. He showed us paperwork for an OPTIONAL 10 year Extended Warranty for about $2500, which we DECLINED. He never asked if we wanted an OPTIONAL ADDITIONAL Swatt Security feature for $329 and an OPPTIONAL ADDITIONAL Paint Protection for $121 - totaling $450, yet he secretly INCLUDED the ADDITIONAL $450 of OPTIONAL items in the financing. He gave us a USB stick with "all the documents on it" and no paperwork at all. When we opened the documents on the USB stick on our home computer, we saw the additional fraudulent charges of $450. We promptly alerted Freddy and demanded a refund, and Freddy said the Sales guy Tim or Manager Rahuel should have discussed those with us - NOPE! We spoke to Manager Rahuel, who said Freddy should have gone over those with us - NOPE! Manager said $450 refund would be sent in 5-8 business days, but then he complicated by sending the refund directly to the finance company. Glad we ultimately received the refund of the unauthorized charges. It is unfortunate that Tim Moran Hyundai turned a purchase into a fraudulent transaction. We contacted the Better Business Bureau, Dept of Consumer Affairs, and will post reviews to alert the public, as we have a feeling we are not the first people they used this deceptive business tactics on. PLEASE HAVE THEM SHOW YOU ALL CHARGES THEY INCLUDE IN THE FINANCIAL PAPERWORK BEFORE YOU SIGN ON THE TABLET. IF YOU HAVE ALREADY PURCHASED A VEHICLE FROM THEM, LOOK AT YOUR FINANCE CONTRACT TO SEE IF YOUR CONTRACT INCLUDED UNAPPROVED OPTIONAL ADDITIONAL CHARGES. read more

SUMMARY: Alaura, the service desk receptionist at Hyundai, provided exceptional support during a highly stressful situation with my car. After experiencing multiple frustrations--difficulty getting in touch with the service team, the inconvenience of traveling 1.5 hours to the dealership on multiple occasions, and confusion over insurance requirements--Alaura went above and beyond to make the process smoother. Her patience, empathy, and problem-solving skills were evident as she found solutions, helped with transportation, and truly cared about our experience. Thanks to her, what could have been an overwhelming ordeal became more manageable, and we are incredibly grateful for her outstanding service. ***** Giving a five star review soley for our experience with Alaura, the service desk receptionist. Randomly one weekend my car was completely shutting down on the freeway, and I ended up having to call a tow truck to tow my car to the nearest Hyundai dealer and drop at service on a Sunday. My AAA membership only offered free towing services for up to 7 miles, and I was on my way home to San Diego. The Hyundai team called me the following week and I set up the process to install an entire new engine. Luckily my warranty barely covered the hefty cost of the repair. The unfortunate news that this dealership was 1.5 hours away from my home, so trekking back and forth was inevitable. Following, we had experienced a week and a half of not being able to get in touch with our service provider, which angered us considering being out of a car, and having to take off work due to needing a car for responsibilities + ubering/lyfting around for that entire time without. We finally got a hold of someone in service, and they shared that a loaner car had been waiting for me to borrow the entire time, something that would have saved me a lot of money had the dealership notified me or returned my calls. We drove up to hemet the following day to grab the loaner car. What we did not know was that my type of insurance was not valid for taking the loaner car, and adding the upgrade to my insurance would take the day to complete. I was frustrated because I didn't remember them specifying this on the call the day before, though the service manager says he did inform me. It's not worth a 'he said she said' without any documentation proving the warning was shared. The dealership offered to cover the cost of a rental car from enterprise and I would have to drive back down to San Diego, and then back up again in the morning (which disappointing enough was my birthday, but alas), to retreive the loaner car once my insurance upgrade kicked in. Throughout this entire stressful experience, Alaura provided complete white glove service, and you could tell it meant more to her to help a frustrated couple than it just being her job. She was patient, went out of her way to try to find the best solutions for us, dropped us off at a restaurant so we didn't have to wait in the dealership for hours, and picked us up. She was kind, experienced, and to be frank was the sole reason I did not lose my temper completely. Her support and empathy meant so much to us, and we were grateful to have her along the way. read more

We went looking for a preowned vehicle last week and we came across the most amazing dealership in the process. The Tim Moran Auto Group in Hemet has a great selection of new and preowned vehicles. They offer Ford, Chevrolet and Hyundai on the new side, and they have so many different makes, and models to choose from preowned on their pre-owned lot. Our sales person, Katherine Cervantes, was absolutely amazing. She found exactly what we were looking for in an SUV and helped us fit it into our budget. She had the vehicle cleaned and ready to go and the entire process took less than an hour! We highly recommend the Tim Moran Auto Group for your next vehicle purchase. Their dealership is beautiful! The staff are all extremely professional and knowledgeable. We want to thank everyone on the Tim Moran team for making this happen! read more

I had a great experience from start to finish in the service department. Guy Foster was professional, and my car was well taken care of. I will definitely return. read more

I went into Hyundai April 24th 2025 to purchase a vehicle a brand new vehicle I dealt with the car salesman named Paul Tatum. He's very good at what he does and he can definitely sell a car and that's to be expected but what is not to be expected is to be sold a brand new car that's imperfect check because it's a brand new car so I purchased the vehicle and it's making a loud noise so I call them they say bring it back down which I did they assured me they inspected the car inside out and there's nothing wrong so I took it upon myself to go to another Hyundai and ask them to kindly start up a few of these 2025 Hyundai sonatas and it's just very funny that only this one sounds like that and now they're telling me that's just how these cars sound but no that's not true so I was told that if in any case I'm not satisfied I'm not comfortable because it hasn't even been a month yet we will put you in another car. But of course that was false I have been down there they have my car for a few days and it's still doing the same thing and so it pretty much boils down to I just have to be in something that I'm not satisfied something very very expensive that I'm not satisfied with and paying a car note on you should not be able to hear my car from standing in my kitchen in my home and the car is outside make it make sense please.... So again they talked so well and definitely sold a car but they don't really honor all that they say.... So if I could get out of this car and give it back to them I would or I will just simply take another car that's running like it's supposed to.. read more

PT did a great job! he listened to what I was looking for in a car and made it happen! definitely will be coming back in the future!!!! thank you. read more

Husband had an appt this morning at Tim Moran Hyundai to change right front blinker. Waited 3 hours. Now why make an appt for a certain time only to wait 3 hours. He's disabled and cannot sit stand or lay down for too long a time. They didn't know that b/c hubby is not a squeaky wheel kinda guy. We've given this dealership or at least Gosch Hyundai our business for years. It wasn't a high ticket item. In fact the light bulb had popped out. They did not charge him the $45 estimated cost but that's the least they could do and I'm glad they did that. But we don't think we'll visit them again. Not sure if the name change has anything to do with it but very disappointed. read more