I love Tim Hortons as a whole and it's always fresh!! Service is excellent all times and it's so new and beautiful in the inside!

What has happened to "Roll Up The Rim"? Last week we received old cups not promo cups on three occasions and from different locations. As an almost daily customer, I have yet to win anything. Something has changed. I do love the coffee! read more

There are at least 4 Tim Hortons in Lockport and this is the best in my opinion. I went in today at about 5pm. I was greeted as soon as I walked in which was nice. It wasn't busy at all because of the time of day. They had a decent amount of doughnuts in stock being later in the day. Usually there isn't that many. Had a decent selection of bagels, muffins, and other options. The cashier was extremely friendly and had a smile on her face the whole time. When I left she said have a great day. The new Tims Rewards came out this week so I wanted to give it a try. Just download the app and they will scan your phone after every purchase. You can also get an actual card at the register if you prefer that over the app. With Apple you can add it to your Apple wallet as well. Once you have 7 purchases you receive a free coffee, tea or baked good. This is definitely worth it if you go every day. I don't go that often. I prefer Starbucks but this rewards program was long overdue for Tim Hortons. The cashier told me I had one point and looked at the app and it was there. I ordered a large salted caramel ice Capp. I've never had the salted caramel before, just the plain caramel so wanted to give it a try. It was actually amazing and I recommend it if you have a sweet tooth and love caramel like I do. I ordered a limited edition strawberry cheesecake doughnut as well. I usually do for Boston cream but it looked appealing. The cashier said I would be addicted to them after I had it. I think I am now! It was really good. Had some crumble on top kind of tasted like brown sugar. Has strawberry frosting and a cream cheese filling. Definitely recommend it! It was clean inside and the service was quick. read more

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We use to come here when we first moved in to Lockport I would have given it a 5 star back then but over the course of 8 months after messing up order after order I recall atleast 10 mess ups in a row and to be quite frank I'm not sure why I still go there i have hope but today was my breaking point I tell them oat milk 3 times then at the window I get a solid confirmation after asking "was this made with oat milk, they say yes... I bring the drink home to my wife or give it to her and she says it's not made with oat milk then 20-30 minutes go by her stomach is messed up and we both keep agreeing to go to try it again but then remember why we shouldn't go back I used to be a regularly now I don't wanna go there anymore. If they could improve on one thing it would be there ability to read everything that goes in the order to prevent mistakes that sometimes could be fatal is someone was allergic to an item. Would not recommend anymore read more

It's so delicious !!! First time here with friends and family, the food was beyond my expectations. My order was incomplete but the manager was so nice and friendly that make us feel that we want to come back. read more

Tim Hortons - Donuts Near Me - Lockport, New York

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One of the only Tim Hortons I like and that has soy milk, they should all have soy milk because I can't drink that cow milk. I love Tim Hortons i go at least twice a week because I love coffee, this is the one i go to. The others are terrible. They don't have the soy milk. read more

Worst Tim Hortons in Lockport NY. If I could give a zero star review it would be more appropriate. Remember when Tim Hortons was a sure thing for a good coffee? Not anymore. This location is filled with kids who don't give a crap about having any type of pride in the work they get paid to do. Reminder:you have gainful employment because of your customers. Very poor customer service. These young adults have no integrity. There is no customer interaction. They grab your money or card, forcefully hand you the beverage you think you ordered (check it before you leave). Whether you are standing in the establishment or if you're at the drive thru window, we the customers see you making our drinks. We see your dirty floors and counter tops. Too many of you just sucking down your own drink and having social time instead of working. To the young man standing over the young girl making our coffee who poured what looked like the end of his drink into one of our coffees. And then to that young lady who brought those coffees to us knowingly.,You both should be relieved of your positions. When I said it was made wrong she smiled and said she just didn't stir it up. I'm done and over with this location. Get a real manager. Lead your team. Take some pride in what you do in your work. There are way to many locations in a 2-5 mile radius for our family to support this one any longer. read more

Have been asking for the return of Tomato Soup for over a year. Was told it would be back by reps from Kelton Enterprises. Burger King now owns Tim Horton's. The donuts come in frozen and are just reheated. They constantly change the menu taking off everything that the regular customers want and replacing with stuff that is similar to Burger King menu. Their idea is to increase business with innovative ideas but they are horribly failing by removing what the DAILY CUSTOMER IS ORDERING AND REFUSING TO KEEP GOOD ITEMS ON THE MENU. Soups are watery and have little to no flavor. The creamy soups can be thick as wallpaper paste or watery and tasteless depending on who is preparing the item. Tim Horton would be ashamed to have his name on the stuff that is being sold. Bring back at least one good tasting soup....TOMATO....or is it too expensive for you to keep on the menu because you are simply interested in cutting your cost and giving us flavorless food at too high prices. Burger King should of stuck to burgers because they have no idea on what is going on in this arena. read more

I go here almost everyday and use the mobile app to order and I get the same thing all the time but some how they keep messing it up

While in Lockport, I decided to stop for coffee and donuts. What better place than Tim Hortons. I have no reason to find criticism, as the donut case was fully stocked with fresh donuts and the coffee was as fresh as any Tim Hortons that I've ever stopped at. The guy that was working behind the counter waited on me right away and was very nice and attentive. What more could you ask for except if you're expecting a freebie. I would definitely visit here again. read more

Tim Hortons - Outside Pic - Donuts Near Me - Lockport, New York

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I just left here 8:34am with my husband & received lousy service and it wasn't even busy inside. We are visiting our grandkids traveling from six hours and stoped to get a breakfast sandwich meal that is supposed to come with hash browns and a coffee. My husband had to ask if he wasn't supposed to receive a coffee with it because it wasn't given to us to which one young lady responded back ( I only make the sandwiches) the other lady just looked at him as if he had a monster face-but- did get him the coffee. Once we went out to leave with our bag & started out we noticed that the meal was also supposed to come with hash browns to which we did not have inside the bag ughhhh at this point we just said forget it. And just decided if they couldn't get the simplest things right it just wasn't worth even trying. Will never stop there again. read more

Horton Hears a HOOT! HOOT! I cant say enough about Tim Hortons! They have everything bagels with just about everything in them. I hear there coffee is great, but I hate coffee. It makes my stomach upset, and my Gramma says its not good for you. She worries it will make me addicted, but my kids love it. And the donuts. PS - Why does every stupid driver seem to be on his way to Tim Horton's??? read more

This is a decent Tim Hortons. Nothing is exceptional about it, although their staff has always been friendly, if a bit slow. If you can, avoid this location during peak hours. The line for the drive-thru will be huge and going inside isn't much better. However, this location has a ton of seating and is good for studying (if you have earphones) and an easy spot to agree on for meetings/interviews. It's also close to most of the "shopping" in Lockport, so it's nice to get a caffeine boost before running errands. read more

On fathers day June 18 2017 ordered 3 bacon egg cheese sandwiches which all were burnt and couldn't consume. Order 2 large coffees which had 1 pound of sugar in each ordered double sugar for both. I then sent a email to guest services explaining to them the items I have received that were incorrect. Guest services told me a member from management would call me about my concerns and have not received any calls. It been 9 days and still no call or email regarding my problem. STAY AWAY they are only concerned about there cash flow then there customers. read more

This is the best location ever. The nicest guys ever. This shop is the best. Selection is huge, prices are nice. Best doughnut selection in the New York. Move over 7-11, there's a new doughnut place in town. I love them. read more

No Tim Bits at 4pm?? "Sorry haven't had time to make any" Coffee tasted old and bitter also. Worth the drive 5 minutes down the road to the next one. read more

I come here every morning before work and order my coffee and maple oatmeal. This is the location that is closest to me, and it's the fastest in the area... Provided you go Mon-Fri between 5am and 3pm. The weekday crew is fabulous-- accurate and speedy. Line out to the road, you're through in 6 min at most. Lori is wonderful, always with a smile and a kind word or joke. Outside that time frame, though... the crew is slow and my order is frequently wrong. Going in the evening or on weekends is not a good experience... 20 minute waits, errors with my order, etc. read more

My hashbowns were just thrown in the bottom of the bag under my breakfast burrito.. No napkins, nothing.

Drive thru is often slow at night. But inside customer service is great during daylight hours.

Ordered steak egg and cheese on a biscuit. Got a panini. Wtf? And they never have mac n cheese! The one near Tops is far better, faster, and friendlier. read more

Lovin Spoonful (AKA Norb has opinions on everything restaurant division):TIm Horton's, 5816 Transit Rd, Lockport NY 14094, (716) 478-0382 Features: Open 24 hours Drive-thru Tim Card Accepted In Restaurant Seating Tap-to-Pay Mobile Payment Scan-to-Pay Mobile Payment WIFI Catering Parking is a private lot with handicapped places. A very, very short history: Tim Horton's was founded in 1964 in Hamilton, Ontario, by Canadian hockey player Tim Horton and Jim Charade. In 1967, Horton partnered with investor Ron Joyce, who assumed control over operations after Horton died in 1974. Tim Horton's franchises spread rapidly and eventually overtook McDonald's as Canada's largest food service operator. The company opened twice as many Canadian outlets as McDonald's. On August 26, 2014, Burger King agreed to purchase Tim Horton's for US$11.4 billion. Timmy Ho's (a local nickname) is offering 2 of their breakfast sandwiches for 4.00 so we decided to go for breakfast. I ordered 2 sausage sandwiches on an English muffins. They delivered 1 sausage and 1 bacon. OOPS. I also got a medium English toffee cappuccino. My wife got a donut and a hot chocolate. All of her order arrived right. All told, with my senior discount, breakfast cost 6.96. Too bad they got the order wrong. That being said, they get a 7.0 out of 10. Getting the order right is one of the things that can make or break a restaurant, franchise or not. read more

I was just called a b**** by the girl at the drive thru at this location all because I asked her if she had put Splenda in my coffee instead of Equal. I saw her put it in and the pack looked yellow instead of blue, but I wasn't certain so I asked. Yes, to me it makes a difference as they taste different. Regardless, it doesn't warrant being called names as I'm starting to pull away. I will not be patronizing this particular location again. read more

This is the worst Tim Hortons in the planet. Employees seem more interested in socializing than taking care of customers. Have waited in drive thru line 20 minutes and it's not any better if you go inside. read more

Go there at least 2 times a week have to check the order always a mistake .Last time the peanut doughnuts were not cooked fully.

My husband & my 2nd home. No....For Real!!sometimes, twice a day. Even when we drive through, some know us by our order or our voice. Great service. Friendly, Family. , read more