I needed donuts for a meeting, I was starving, and poor decisions were starting to form, so naturally, we went to Tim Hortons. It seemed like the perfect one-stop shop for caffeine, breakfast, and a heroic amount of donuts.
We walked in and stood at the counter for a solid 10 minutes, just staring at the menu and questioning our existence, before someone finally acknowledged us. Once we were allowed to order, my colleague and I both got breakfast, and I ordered two dozen donuts. You know... a completely unreasonable request at a donut shop.
This is where things took a turn. The staff in the back had what I can only describe as a full-on conniption. Apparently, two dozen donuts was too many donuts. I was confused, because last I checked, selling donuts was kind of the whole business model. They explained they "didn't have enough," yet somehow were perfectly fine selling them one by one to everyone else walking out the door. Math was not mathing.
After several moments of debate and audible frustration, a woman came back and graciously informed me that yes, she would in fact sell me the two dozen donuts. How generous.
We waited some more, and eventually our breakfasts came out. Mine was incorrect, so I politely asked for it to be remade. This request was met with an immediate, aggressive eye roll, the kind that makes you feel like you've personally ruined someone's entire day. She took the sandwich back to remake it, and as someone who has seen many movies, I immediately remembered the universal rules: never piss off someone who handles your food or anyone who has access to your toothbrush. I stood there mentally preparing myself for a "spit sandwich" situation.
When the sandwich returned, I cautiously accepted it, grabbed the two dozen donuts (still unsure why they caused such emotional distress), and made my exit.
I genuinely don't understand the horrible attitudes. If you work in retail or food service, dealing with customers is literally part of the job. No one was rude. No one was demanding. We just wanted breakfast and donuts, plural.
Overall, super disappointing experience that left me in a terrible mood... but at least the hanger that had taken over my stomach and my brain was finally subdued. Small victories, I guess. read more