Food was amazing! Little pricey, but that's because some of sales go to battered and abused…read morewoman's programs. Service was good and staff was friendly!

Place is clean , and amazing staff and good food! Most importantly it's for the best reasons to…read moresupport this business. So incredibly empowering and just all around great experience, if you don't come here you're doing yourself a disservice!!!!!!

Our waitress was new and was in training but her trainer was not present with her while taking the…read moreorder and when the trainer did approach the table she seemed very offensive and not to friendly but that's ok it was our first time and we kinda shrugged it off. We asked to share a cinnamon roll BEFORE our meals came and that did not happen, I asked for an omelette and got a scramble that resembled a kids portion with missing ingredients, but the toast was good. Cinnamon roll was cold and had enough frosting to frost two cakes so we were not a fan. Its a cool little cafe and the atmosphere is cute, prices were reasonable, coffee was good but the food was just average and we didn't enjoy it enough to return

Quintessential small town diner with lots of history. Good sized menu with traditional items mixed…read morein with interesting options. Something for everyone. Service is attentive and friendly. I had the antiquers stack. Hash browns topped with biscuits homemade sausage gravy and two scrambled eggs. Hardy and satisfying with a nice savory flavor. I also tried a cinnamon roll. Warm, chewy, sweet. Simply delightful. It's extremely affordable too. I highly recommend it.

Nice clean restaurant, everyone is so friendly. Our waitress Nevada was the best, great service and…read moreso hospitable! I had the grilled cheese which was perfectly buttery good, and a cup of ham and bean soup which was flavorful and hearty. Their pies are baked from scratch daily. We ordered the coconut cream pie and the butterscotch and peanut butter chocolate pies, they were so so good. All the pies got a thumbs up! I definitely recommend this place!

Nice little diner in napoleon. Today is July 4th and it was fairly empty for a late breakfast but…read moreit seemed understaffed however the two waitresses were very prudent in getting to everyone. Meals were good. French toast super tasty. The skillet was a little bland but that's good because I can then season it myself!!!!

Just darn good food and owner! What else do you want!? Nice friendly atmosphere and staff.read more

Our server was friendly and the food came out quickly. The restaurant, the food, and the prices…read morewere nothing fancy. I had a taco salad, hubby had a Turkey sandwich, all was basic, although hubby said the fries were really good. We stopped by on a Saturday evening. There are signs outside that indicate beer and liquor are served. That is not the case, maybe in the past? There is a vision for this restaurant, they aren't there yet.

I have been to this location no less than 40 times total in the 2 months I've been in n Jackson…read moreworking from out of town. This location has NEVER had one thing I can fault. The service is always fast, friendly, and accurate. I've been to this location at various times throughout the day, both inside and through the drive thru, and no matter who is working, the service is excellent! The restaurant, and not importantly, behind the counter is always clean, and organized. The coffee doesn't have that horrid "burnt" taste that other chains are none for. Their bagels or "bragels" more specifically are so good! I appreciate the service they offer, the great food and drinks, and will definitely miss this when I head back home to Texas. This is one place I will always stop at anytime I'm back in the area.

i would like to preface this by saying that i go to the biggby quite frequently and never had a…read moreproblem until the other day I went and ordered 2 drinks, the drinks were made incorrectly, the two drinks looked identical and wasn't notified on which drink was which. also it never takes more than 5 minutes to get my drink normally but it took them over 10 minutes to get my order done.

Went for an interview. Manager wouldn't hire me because I'm lgbt. Scoffed at me when she seen my…read morepride bracelet. I have excellent references and right after the interview she texted saying she moved onto a different candidate. Avoid this anti lgbt establishment.

The staff here consistently provide great service. They are friendly and efficient. I've never had…read morean issue with my order; the coffee is always great! There is ample space for customers to sit and relax, including a meeting room.

Great service, people were very nice. The place was very…read moreclean! Coffee was served to my taste.

Their customer service is trash. Let's start with I was polite. I let the girl on the speaker I was…read morefar away when she greeted me. She said she would get back to me. I was okay with that. Then she takes my first drink order. She waits about 30 seconds says they don't have oat milk (that's okay substitutions aren't the end of the world as you'll see this was not the problem) replaced it with almond milk. She asks if I want anything else, yes hun I have 3 more drinks. Give the second order. She says no salted Carmel. Okay. A plain Carmel mocha sweet foam cold brew would work, she ignores the mocha. Repeatedly. So I keep saying caramel mocha about three times. She is getting frustrated with me (???!!!!) at this point. And asks me what size, I have told her this three times as well and say yes LARGE. She asks me if I want anything else. (Now I'm annoyed) Yes, as I said, I have two more drinks to order. I order that, she puts it in and doesn't ask a size, and just says "anything else!?" Yes I do but I need a size on that last drink unless we are just guessing today (again, I'm annoyed now) with attitude ask what size then, I'll take a medium. And asks again if I have any more drinks. Now I'm livid. I said "yes I've told you this but never mind that's it for me". I am not being nice now. I'm angry. Get to the window and the girl cashing me out says I was rude from the start to a 16 year old blah blah blah. I said maybe you should have been a better team mate when you heard her struggling and helped her. "She's only been training 2 weeks", scusssseeeeee meeeeee. I have worked in restaurants. My training never lasted longer than a week. What are they doing that she isn't fully trained? Then the manager who looks like she is 21 at most tells me she wants me banned and there are other biggby down the road. I said "you're right, I came here because I thought it was the best biggby in Jackson. Obviously I was wrong and I won't be back." I won't. The last time I was treated like this was at a McDonald's during Covid, and I don't go to that location. When management is poor so is the store. Period. I won't be back and I home no one else goes there. The one in spring arbor will get my money from now on. To the owners: fire your manager she obviously doesn't know how to train or talk to her customers.

Such a cozy ambiance! The upstairs section is a great place to sit and chat or read. Lots of drink…read moreoptions, knowledgeable staff.

In July 2023, I was looking for a jolt of caffeine on the long and tedious family road trip drive…read morefrom Chicago to Ann Arbor, MI. We decided to make a pit stop in Jackson based on Yelp reviews. The strong espresso style coffee was worth a short detour off of I-94! You'll find the cafe in the downtown section of Jackson which is being revitalized. Enjoyed a Cafe Americano and friendly service from the barista. The owners of this place have created an oasis with a pleasant ambience. Parking is usually available in a small lot across the street. But be careful of the road construction projects in the middle of downtown. Jackson itself does not have a lot to do or see. You may see the walls of the Michigan State Prison (the first one built in the state from the mid-1800s) from a distance.