This Tim Hortons used to be good, but the quality of the entire store has gone down tremendously. This is not the first time my order has been screwed up. This specific time, I asked for a plain bagel toasted with butter. The cashier completely forgot the butter and instead of making a new bagel, I was given a frozen container of butter and a plastic fork to put on myself. I understand that they could not bring the food back in, but I was running late and this would be food that I would unfortunately need to eat on the way to my destination. They do not pay attention to your order and the person who screwed it up himself was not apologetic at all. Other occurrences have included putting cream cheese on my bagels, forgetting to mention they are out of a certain item, giving me hot chocolate instead of my order coffee, and giving me the completely wrong bagel. Management needs to be more aware and make sure employees pay attention to the orders given, especially when it's a slow morning where there's not a bunch of orders coming at the same time. read more

Tim Hortons - Bakeries Near Me - Canton, Michigan

Burnt bagel. At least add extra cream cheese to try & cover it up, not less! Robinson rd Lockport location read more

My husband ordered a triple triple coffee and I ordered a large iced black tea We got the coffee but she brought me a black hot tea. When I corrected her she got snippy and told me she wasn't going to argue, gave me the correct drink and in a really sarcastic tone told me to have a "blessed day". My husband heard my order so she just wasn't paying attention. I will not go back to this location again...incompetent! read more

I had such an amazing experience today. Ive never been to Tim Hortons before and I had someone named Shelby help me. She so patient and gave great recommendations. Everything was tasty and fresh! Not to mention how fast she was. Even during a rush. The lobby was so clean and inviting. Any time I go to this Tim Hortons , I need Shelby to make my drinks And food. If I could give more than 5 stars I would. read more

Melissa and her staff are dedicated to serving the local area. Ownership has changed recently and want to exceed your expectations. Please stop in for a great beverage and breakfast experience. read more

My recent order was drive through, it was fast. We bought 3 boxes of assorted donuts. Everything was fresh and the staff were friendly. Pretty accurate with the orders and never had issues at this location. Great service and fresh donuts! read more

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This is genuinely the worst tim hortons i have ever been to. I live close by so i have given this location COUNTLESS tries. Every single time is a disappointment. No matter the new employees, they continue to be the worst. The coffee here does not taste the same, they never make it right and the coffee itself always taste BURNT. Bagels are always stale and dry, either too little or too much cream cheese. They gave me a donut that had a bite taken out of it. I am honestly so sick of wasting money at this stupid location. Do not waste ur $$ or time. I love tim hortons, but i DO NOT love this tim hortons location. It is the absolute worst tim hortons. Every time i have ordered something from this location it ends up in the trash, just like my $$. I will never go back to this location and honestly needs to just he closed down at this point because they clearly do not know what they r doing over there. If i could give 0 or negative stars i would. read more

This Tim Horton's on Michigan Avenue is conveniently located at the corner of Belleville Road and Michigan Avenue.  The parking is adequate.  The lighting is fine in the evening and night time. We had a very nice experience stopping in last night to purchase gift cards.  The cashier was engaged, positive and helpful.  He even offered us free drinks!  Their selection of donuts, muffins and scones is very good.  They keep everything fresh.  The only downside I saw last night was the drive through attendant was a bit wound up.  Perhaps he was just having a bad day.  Our cashier sure wasn't!  He was doing just fine. The place is kept neat and clean.  I really liked the way their Timbits, donuts and other offerings were displayed in the glass cases.  They were all carefully placed towards the front of the cabinet so I could see them clearly.  They were all in good and fresh condition.  The lighting was classic and I enjoyed that immensely for some reason.  You just never know. read more

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Iced Vanilla latte really hits the spot The chipotle chicken wrap is quite delectable read more

When did Tim Hortons today over there at Frasier by Meijers order their pumpkin spice latte all I got was a ball of Grease and no pumpkin spice it was the worst I will never go back there again I advise you to avoid it and I didn't have time to go back I didn't know it was that bad but it was my spoon was greasy my mouth was greasy and it didn't even look like coffee you look like there was Grease in it and thrown in some damn creamer don't ever go back there I recommend highly read more

Just tried to order off their app and they sucked! Didn't even bring me my phone! It said delivered but it was no where to be found. And I tried calling them a million times and they won't answer! It's not good to me read more

The workers here are the absolute sweetest. If you want to leave Tim Hortons satisfied, go to this location. The Iced Vanilla Latte with Extra Vanilla and Sweet Cold Foam only tastes delectable here. Love love loveeeee read more

The line wrapped around the building and I was thinking to myself. Man I'm gonna be here forever. That's was the furthest from the truth. I was at least 10-12 cars deep in the line and I was in and out in 10 min flat. I was shocked, not even McDonald's or Wendy's could do such a thing. The team at this location was fast, efficient, extremely polite, and super helpful. They all know how to do customer service the right way. Felt so welcomed and have nothing but praise for this group! Keep it up :) read more

Last week I attended an AM work meeting where Tim Horton's was served. The refreshments were limited to bagels, donuts, muffins and coffee. The bagels looked ordinary and unappealing. The muffins were gigantic, packed full of fruit and calories. No doubt. But over by the donuts I heard my name being called. I gave into the Sour Cream Chocolate Glazed Cake. Turned out to be a good choice. Slightly crispy on the outside, non greasy and very chocolatey. The four star of this review is the coffee. It was strong with a bold and robust flavour. I liked it so much I stopped into this location to pickup a package of fresh ground to be able to make some at home. There are many other options on the menu. Espresso, lattes, breakfast sandwichs, wraps and paninis. The staff was fast, friendly and helpful. I'll be back. read more

It's not the closest Timmy's to me, but I will often go out of my way to go here. There's only one thing that makes this store more special than any of the other Tim Horton's around me -- they use crushed ice instead of ice cubes in their cold drinks. I'm kinda crazy in that I drink iced coffee all year round. It can be 10F outside and I want my coffee iced. There's something about crushed ice -- it seems to keep the drink colder, longer. It seems to somehow dissolve as quick as cubes, thereby not diluting the coffee as quickly. Or perhaps I'm just insane. (or perhaps there's no perhaps about it.) Like the closer Timmy's the service is friendly, the food is good, and they almost never mess up my order. Also, giant thumbs up to Tim Horton's Corporate for the espresso shot thing (you can get add a shot of espresso into any drink for a small charge). I've been able to get that when I'm in Columbus for nearly a year, so glad it's available here, too. Now I can always get nice cold coffee AND get completely wired! read more

The speed and quality of this location is solid. It's my second most frequently visited one, and I have never had any issues here. The coffee is prepared consistently, and the staff here is ready to serve. read more

Truely a Canadian style coffee, unlike the ones served at Ford RD. I love coming here, always friendly service, they always get the order right. And always have the quality ingredients. I am a picky person when it comes to breakfast, and my kids are not easy either, but they always accommodate with a smile. read more

Tim Hortons - Drive thru - Bakeries Near Me - Canton, Michigan

Highly recommend. Great coffee, quick and kind service. Very clean, free wifi. They have "here" cups for the coffee, which is always nice. There is just something about drinking out of a real cup that makes the coffee even better. Everything here is wonderful. Apple strudel, bagels, and hash browns are vegan. Great allergen menu online, easy to read. http://www.timhortons.com/ca/en/pdf/Allergen_Information_-_Canada.pdf read more

I went here today and just got a small Tim shake and got the whip cream and chocolate sauce on top the girl was very rude like I understand it's 7 at night but at least try to hide the attitude and when I get my drink there's barely any chocolate sauce like it was literally a dot like the girl acted like that came out of her check I surely won't be back ever! read more

Stopped in today for the steak hoagie, I would not call it any but garbage. Sure did not look the Picture, was net even a close 10th. I will never buy anything for this Tim Horton again !!!!!!!!!!!!!! read more

Coffee was a little burnt, but still good. I like this place because of how strong their coffee is compared to most other coffee shops. Prices are very reasonable for the volume you receive. One thing that irritates me is that they have two registers with two separate lines rather than one line feeding into the two registers. So typically you are rolling the dice on how long it takes to get serviced. For example, I ended up in the line behind the lady who wanted to cause a stink because she didn't get her mocha for the price of a hot chocolate... While the other line was patrons who all arrived far after me, received their orders, and then left before I even made it to the counter... read more

I love this Tim Hortons location! No matter how crowded they are they work extremely fast! Awesome customer service! And they always have my fav, Boston Creme donut!!! And my coffee is always perfect every single time. EVERY TIME!!!! read more

When you re rushing to the office in the morning and need to stop for coffee, you not only want good coffee, you want fast service with no mistakes. If that's what you are looking for, come to this Tim Hortons. The line will scare you at first, and you may even turn around, in fear that you will be late for work, but their staff is fast and efficient. You don't have to remind them to give you cup sleeves, which you need because Tim Hortons coffee is hot, and will still be hot when you get to work. I'm just happy that this Tim Hortons is the one I pass on my commute to work. Donuts are always fresh! So, it has it all....Great staff, Great coffee, and Fresh donuts! read more

The older woman at the counter definitely needs to be taught how to talk to customers properly in a work setting. I don't want to go back to the location just because she was not polite at all to me, i know working in food can be very stressful so I hate having to complain, she just didn't have any motivation though, even talking negatively about her own co workers in front of customers. I wish I had a better experience, everyone else seemed nice. read more

Date/Time of incident: Mon Mar 23 2015 at 19:40 hrs. Venue: Tim Horton's Drive thru at Tim Horton's Restaurant #9376 45515 Michigan Ave, Canton MI Before I write this review in Yelp, I just want to be known, I do not wish to get this boy/individual fired. However management at this Tim Horton's or even corporate needs to address this situation and re-train this individual and or other individual involved so incidents like this can be avoided in the future. We have been Tim Horton's customers for the past 5 years, normally frequenting the Tim Horton's in Belleville on Belleville Road , and until this evening have never encountered this type of attitude from an employee of Tim Horton's. Mistakes do happen. But to tell a customer, "No you said this exactly, so you got that......." If Tim Horton's would like to check their past receipts against my credit card they would find since Feb of 2011 when and if I/we show up at Tim Horton's (Nearly every other evening sometimes even late nights, we ask for only two types of drinks. One being an English toffee cappuccino for my wife, and one mostly the large green tea with 2 splendas (since I am diabetic and cannot have sugar) so why did I supposedly request a sweet iced tea instead? And when at the payment window trying to explain that same issue, I was quite rudely accused by the young boy at the drive thru window that is not what I wanted and I had asked for a sweet iced tea instead. The young lady with him, sorry did not catch her name, may have been the manager on duty or may have been another employee, came to the window as well asked what I had wanted and ran back in and proceeded to make me that drink, however there was no apology from anyone. I even offered to pay for the difference if any , and tried handing my card card to the boy at the drive thru which he did not take instead handed me the green tea with 2 splendas and gruffly closed the drive thru window. They have had enough of us in the silver car. Next please!! My wife wanted to resolve the situation, and requested me to pull over so she can go talk to the person, she went in and asked his name, came to know his name was "Joshua". My wife after all is in management herself, she would know how to handle the situation. She wanted to go in and tell Joshua, this is not how one deals with a customer, instead Joshua did not seem to care. As per him, he heard correctly and I was wrong, and as per him, I had an attitude. My wife told him then, being in customer service his attitude should be polite towards the customer, to which he seemed to have a " I do not care attitude", there was no apology then too. It was then, she told that she would report that to corporate. She was there talking to him, but no manager on duty came to resolve the issue. My only concern is, no one wants to get an attitude over a cup of coffee. I would never visit there again, we would go to Belleville or Rawsonville instead, where customer service is 100% better. We asked for 10 pieces of Chocolate timbits, which at 7:40 in the evening they had only 5 pieces, so we asked them to mix & match. We asked for a cheese Croissant, which they did not have too ! my wife asked what kind did they have left, to which the personnel replied, " butter Croissants", so she asked them to pack it. It seemed as if we were a pain asking them stuff! Atleast we were made to feel that way! When they are at the drive thru window or taking a customer's order request at the front desk, they are your front-line image. And this type of attitude towards a customer whoever he or she is, will help you lose business than gaining it. As of now, we are done! Never going back to this location again. Do not want a discount do not want "Joshua" to lose his job, but yes, do want him to be retrained the right way so his next customer does not feel like they are being racially discriminated against. Mistakes happen, if you did make a mistake, it does not make you small to apologize to your customer, in fact it shows your patience and your heart to serve a customer. This incident would have never bothered us, if we would not have been accused that we placed a wrong order. Infact, atleast 3 times in a week we visit the Belleville Tim Hortons to have a cup of Cappuccino (English Toffee) & Green tea with Splenda! Good customer service can make you feel great, and one bad attitude spoils your entire evening. We do not deserve to be mistreated just to buy a cup of coffee or tea. We are even beginning to feel this is racial, for being Asian-Americans maybe this attitude was directed to us specially as such! We do not want a discount, neither a free cup of coffee, but Tim Hortons as a brand, is our favorite, we do not want customers to be mistreated in future. So, kindly, retrain the personal in this location, so that no one feels the way, we felt! ***A copy of this letter has also been sent to Tim Horton's Corporate website as of 3/24/2015 at 01:10 hrs.*** read more

I must say almost every visit is a pleasant one at this Tim Hortons!! The staff is always ready to take your order and they do it right the first time. Food is great and the beverages are equally as good. Thanks for doing a great job!! read more

The best coffee, great service and nice folks aye!

This place is the best it's right next to Walmart so of u gotta go shopping and u gotta get some coffee go to this place great amazing fast service best coffee is here! read more