My son and I were coming home from Anchorage, AK and stopped somewhere in Alberta BC at a Tim Hortons (I mean when in Canada...) It was both our 1st time eating there. Since we were driving we got a ranch crunch wrap and a churro iced coffee each, it was very good. I regret not getting any Timbites but since there is one up the road in Austin. I might the next time I'm in the neighborhood. Service was rocket fast and it was good road fuel. read more

Service is horrible no matter how many times you correct the order they will STILL get your order wrong. They are rude, dismissive, and sometimes passive aggressive. Trying to move at an unreasonable pace which is unnecessary because the line is truly never that long and orders are not that complicated for a company who serves premade sandwiches, coffee, and doughnuts. I wish Timmys would stop selling their franchises it brings down the value. Honestly it doesn't matter if I'm just spending 1 penny with you my order should be correct and my service should be what's advertised when I think of coming to this establishment. read more

My first time here even though it's close to me. I came for the berry muffin. This is a big location and super busy. They often have a line in drive through that backs onto Delaware. Service was slow but friendly. 3 stars for this large chain. I default chains to 3 stars as they must be A-OK to expand as they have. read more

The drive thru customer service agent is horrible has gotten my simple order WRONG the last 3 visits. The problem is she is speeding and not listening and then they had an attitude with the customer while blaming their system and the way things ring up. Well if it's the system fix it ASAP or master it. Customer service has declined and process are still increasing while portions are getting smaller. Not again ma'am the team needs to talk to her until she gets it. read more

I've always been a huge fan of Tim Hortons and stopped at this one as it was the closest to where I was heading. However, the donut I ordered was super hard and did not taste fresh. read more

Tim Hortons - menu - Coffee & Tea Near Me - Buffalo, New York

One of the better Timmy Hoes locations in Buffalo. The staff is friendly and the drive through is quick. The food is warm and made how it should be. You get what you expect, which is apparently a lot of ask for at some locations... Avoid the one on Main Street by UB south... just go to this one. read more

I don't care for this location. Never did. They usually get my order wrong. They always screw up my hot cappuccinos. The guy just now handed my brother a Hot coffee with no sleeve or anything. He asked for a sleeve or a cup, cause his hand was burning & he took his time cashing us out first , then slowly handed him a second cup. Dude pissed me off. The panini was hot & fresh. My son said it's really good. It's the Tuscan Chicken one. It cost $7.55 just for that. Ridiculous !!! I'll stick to the Timmy Ho's on Elmwood or Sheridan & Delaware Rd. read more

Tim Hortons - Coffee & Tea Near Me - Buffalo, New York

Service is horrible. And donuts are old! Coffee is cold. Don't go to this location. I asked for something extra and willing to pay for it and after the window closed she yelled oh my gosh. I was being nice. It's just a horrible way to start my morning. read more

Update 8/30/24 YOU Are the only Tim Hortons and business without Air Conditioning!!!!! Your employees are sweating on the food!!!! Also the faucet in mens bathroom has been broken and leaking for 2 weeks!!! read more

First time drinking Horton's coffee since I'm from the west coast. The flavor in the vanilla latte was amazing, yet my husband and I ordered together and they forgot his order. Waited for a while until they noticed then made it for him. But cute holiday cups and good coffee! read more

Tim Hortons - Coffee & Tea Near Me - Buffalo, New York

I haven't a Tim Hortons coffee in a while so I decided to stop and get one. I used the drive thru. Ordered a dark roast black. No complaints read more

Tim Hortons - Coffee & Tea Near Me - Buffalo, New York

barely any of the workers actually speak and understand english. the amount of times i have had to repeat myself just to get a bagel is insane. and on top of that, when i get to the window they STILL give me an incorrect order. the service is incredibly slow, even when it isn't busy. if you order a double toasted bagel, it still tastes like a raw bagel. and don't even get me started on the drinks. the coffee is alright, but fountain drinks are horrid. they taste disgusting and after drinking them, i start feeling sick and get a sore throat. read more

Have gone to this location for many years and never a bad experience. But i went in on Wednesday and went to wash my hands in men's room and found no soap in dispenser. Okay maybe they just ran out. I left and returned on Friday still no soap in dispenser. Hasn't been filled in two days so not one male leaving restroom has washed it's hands with soap in three days. I won't be going back read more

Smiling employees, free decently working wifi, clean tables and lots of power outlets. Not all Tim Horton's are created equal. Although it's becoming more common for 'em to have wifi; I rarely find one where it works well enough to sit down for a few hours. More often then not, there is only one power outlet that is available to the public. Not here! Abundant power. The coffee is typically standard, lots of people swear by it but I don't really get it. With cream, it's good, but I ultimately judge coffee by how much I can enjoy it black...and I wouldn't drink Tim Horton's coffee black. I enjoyed my experience here -- coming here to work + refuel after enjoying a lunch buffet next door over at Taj. read more

Tim Hortons - Coffee & Tea Near Me - Buffalo, New York

Ehh. Tim Hortons knows everyone loves them. So they treat this as a pass to slack. Always slow, never passes receipts, dirty at the drive thru, and just not worth it. Make a cup at home. read more

This Tim Hortons on Delaware across from Denny's Never gets my order right. #timhortons #badservice read more

Upside: Nice folks, efficient and what you'd expect from a Timmy's. Also, the old mustached guys at the big table on Sunday mornings can probably give you tips on what horses to bet at the track. Downside: Homeless folks panhandling inside the store and they are no longer open 24 hours at this location. read more

If someone owns this location, they need to show up and manage it. This place is ridiculously chaotic. I tried for several days to reach this location by phone to place an order for 20 Dozen Donuts for a school event on Sunday, October 25th. I called the number advertised, 716-871-3700, at least 100 times. No one ever answered the phone. I finally went in to the store on Thursday, October 22nd to place the order in person. That process was very painful, as it took almost 30 minutes to explain a simple order. I paid for the order in advance, and asked if I should have an order number or contact person. I was told simply they would "pin up" the order on the manager's board. I tried all day Friday and Saturday to reach the store to confirm the order. Again, no answer, ever, to a phone call. I went back to the store on the evening of Saturday, October 24th to confirm the order. Of course they had no record of it, but one of the employees took a picture of my receipt and said she would make sure the order was ready for pickup on Sunday, October 25th at 9AM. I arrived on Sunday at 9:15AM and exactly 6 dozen donuts (of the 20 dozen I ordered and paid for) were ready. It was very chaotic in the store and I practically had to beg for someone to acknowledge me as I stood at the counter. I then spent 45 minutes trying to get my order. The donuts weren't ready. Those that were ready were not boxed. I had to walk an employee through how to complete my order with the donuts that were on display (and not the flavors/varieties I ordered). This process took so long I was 30 minutes late to our event. This was a ridiculously frustrating experience. To make matters worse, another person from our event went to this store at 10:30AM to buy 2 containers of coffee and 2 containers of hot chocolate. He was at the store for ONE HOUR trying to get this order complete. This store needs to do a few things, and quickly: 1. Figure out how to answer the phone. This is a basic of operating a business. 2. Get managers on site who can manage the operation, install the concept of acknowledging customers at the counter an in line. 3. Figure out a process for customers placing large orders. "Pinning up a scrap of paper" on a board is not a process. And in my case, grossly failed. 4. Advertise who owns the location and how they can be reached. There is zero on the internet that lists who the franchise owner is. Go anywhere else, not here. read more

While the drinks and food usually taste fine, this location has a SERIOUS issue with ensuring orders are correct! The last four of times I've ordered for delivery, there have been issues with product availability. Only ONE delivery person called to ask if I was alright with a replacement and what I wanted as that replacement. (Due to medical issues and certain dietary restrictions I do NOT want the restaurant nor the delivery person making these choices for me.) Looks like ordering ahead/for delivery is NOT the way to go even though they have signs touting it in every single drive-thru location. read more

Timing is everything at this location. You come here on an off-minute and you'll get an incredible breakfast sandwich. You get here at a bad moment and you'll be lucky to get sausage on your sausage biscuit. Regardless, the staff is always accommodating and the management is terrifically calm in moments of peak rush. read more

Tim Hortons - Everyone knows what this is. - Coffee & Tea Near Me - Buffalo, New York

I don't go to Tim Horton's often outside of school, but when I do I go this location. It is amazing here, the people and environment is so friendly. They are also pretty fast at getting orders done. This is because there are more than enough people working, which is good, that way you don't have to wait that long. I especially like to order the Turkey Caesar club, it is so good. Ever since I tried the real fruit smoothie in Canada, came back here and it became my usual. I like the strawberry/banana one mixed with yogurt, you must try itttt. read more

Tim Hortons - Coffee & Tea Near Me - Buffalo, New York

This place is so mismanaged it's ridiculous. Full of incompetent foreign individuals that barely understand english. My wife is from a foreign country and strived to learn our culture and languge and currently holds very good job. I work weekends sometimes and would like a hot breakfast with the correct coffee ordered. This isn't rocket science! If your in this country with a job one would think they'd be somewhat grateful and do their job to the best of their ability. Not asking much just be mindful of what your doing and be polite to the customer. The foods always cold , they never take the order correctly missing items, cold food , overly sweet cofffee. Sadly the place is almost automated and they can't get the right. They're always chatting with each other not focusing on their job at hand. I'm kind of hoping for the day where AI take over food service they'll be no licking of food, distracted uninterested workers or the disgusting mishandling that people do to our food prior to eating at these fast food places. So staff of this location your days are number by technological adavnces to replace your pathetic ability to perfom a simple task , sad isn't it that ? I'll patronize a locally owned diner from now on. Tim Hortons apathetic staff go suck wind. read more

they stink at making frozen ice Capps, and treat you like an idiot when you bring it back.

There was an unthinkably long line. All the employees seemed to be in training. I was sold, without really knowing it, on a squirt of whipped cream which added $0.50 to the bill. I could have gotten half of a Coke from a vending machine for that $0.50. There's a new card reader here which took myself and three employees to work. Apparently it reads the security chip on the underside of the reader, and then you swipe. It was not, as one employee remarked, because I was trying to use a "flimsy-ass card." But hey, it's Tim Horton's, which is a plus despite any and all unpleasantries. read more

I've been here a few times, it used to be the closest Tim's to me until they opened up one in the Noco on Kenmore Ave. It's a nice, spacious Tim's, with decent service, although sometimes the line can be confusing. This one can be incredibly busy at times, but they keep things moving. read more

I grew up with Tim Hortons, so I guess my review might be biased. (Also for the fact I've been to their Canadian locations probably more than the American ones...and they're undoubtedly better across the border!) Coffee connoisseurs aren't going to find much to their liking here because their coffee selection certainly isn't anything notable. But it is drinkable. I prefer their iced coffee and their iced cappuccinos if the mood strikes. I have other favourites to frequent for coffee though. As far as their baked goods go, in the earlier hours before they're hard enough to chip your teeth, are delicious. I've become addicted to their cherry cheese danishes. The asiago mozzarella jalapeño bagels toasted with butter taste remarkably like a jalapeño Popper. read more

Not a coffee drinker so I don't go there for that. The only donut I like is the peanut. The others aren't even half as good as Paula's!!!

Since I live in North Buffalo, this location is close enough to grab a quick breakfast or coffee. I've been here several times and usually go through the drive-thru, but have gone inside a couple of times. The tables, floors and restrooms are clean and the amount of windows lend to an open and well-lit atmosphere. The system of ordering and receiving your purchase can be a bit of a mess, when there are more than a handful of customers. The staff always seems to be running around without much order; perhaps this is because of the always popular drive-thru. Even when busy, the staff remains friendly. The drive-thru is generally busy in the morning and during normal "rush-hour" post work times. Even with a long line, the wait hasn't been unreasonable. The order is usually ready when you arrive at the window. Although many Western New Yorkers proclaim their overwhelming love for Tim Horton's coffee, I am not a fan. I don't lower my rating because of this, but I prefer other coffee shops coffee. So my rating of their product is based more on their bakery items and other drinks. The food has been hit or miss. I've received bagels that were hard as rocks without even being toasted and other items that are generally just stale. But other times can be pretty tasty. Because of the quality inconsistencies, this is not my first choice for breakfast, but do appreciate that it is served until 5pm every day. Good for a quick breakfast sandwich when running errands or before starting a Buffalo adventure. The egg used in the breakfast sandwich is a yellow patty that does not resemble egg at all with a strange aftertaste. A change to a real egg would be a great improvement. read more

Never really had a awful issue but everyone I go to the coffee isn't the same, Try and keep the coffee brewing fast and fresh I always get mine burnt tasting. read more

This is almost certainly going to sound petty, but I work fairly early in the morning (4am) and frequently come to this Tim hortons for a breakfast sandwich. Every single time they don't have hash browns ready. I understand breakfast doesn't start till 5 but it's a 24 hour place. Shouldn't they always have them ready? Again, talk about first world problems. Other than that minute issue this Timmy ho's is great. Fast and accurate. But please please your hash browns are like crack. I need em. read more

The worst. Horribly inefficient employees. Box of TimBits. 3 flavors. All wrong flavors. Refused to replace full order because some wrong flavors were eaten by error. Their error. We specifically asked about the flavors and chose what we wanted. They decided that we should have burnt greasy spongy blueberry and birthday cake. I'd give them a negative star rating if I could. If your business is taking to-go orders at a drive through then just do it right. read more

I love Tim Horton's just not this one. Unfriendly staff, long lines that don't move quickly, drive thru line so long you cannot park to go in simetimes. This one happens to be on my way to work and a few blocks from my house. Typically, I go out of my way to hit my regular location on Union Rd. I am working from home today so I did not have that luxury today. read more

The food was okay, but my meal was not hot at all. The meat seemed "wet"... not greasy or anything, just wet, like it had been boiled or something. The sandwich was so cold, the cheese wasn't melted. When I asked for a packet of jam for my biscuit, I was told that they'd give me one this time, but next time I'd have to pay 5 cents a packet if I wanted jam. For a company that sells breakfast food, one would think that jam would be a given, but I guess not. Terrible. read more

There are usually as many people behind the counter is there are waiting in line if not more but somehow it works. In the age of the extremely overcrowded Tim Hortons this one manages to provide really good service really quickly despite appearing to be constantly mobbed. The only minor drawback to this location is the parking lot which is not the fault of this establishment. sometimes the drive thru line from Delaware Ave stretches down the street which prevents you from pulling in to park . other than that this is a consistent Tim Hortons. read more

I love Tim Hortons because i like to get Hot Chocolate and iced caps to drink and i like doing roll up the rim to win. I like their muffins and Timbits , and i like their smile cookies . I like their teas . I like their bagels , and Donuts. read more

They NEVER mess up my coffee. EVER. They are fast (usually 10 people) behind the counter. The ladies at the counter are very nice, but maybe that's bc I go in there every day before work and I am the mayor on foursquare! read more

There's always a language barrier with the person taking the order. Every time we go we have to repeat the order at least 4 times they still manage to give us the wrong order. At least its consistent. read more

Very polite staff and believe it or not pretty fast service on a Monday morning! I'm a regular!

This location is phenomenally fast! I feel like there is a team member there just to cheer on the staff in the morning. Doesn't matter how long the line is for the drive thru or inside, the staff at this particular Tim's is on point and speedy. I pass three other Tim's on my way downtown because I know at this location I will be in and out and to work on time. read more

Love this Tim Horton's. I drive from the lower West side to get my coffee here because of their superb service. Fast and friendly!