I had such high hopes for this store and was excited when I heard it was opening near me, but not anymore. If you buy something online or maybe even in store, and would like to return it, do not even bother going to this Tillys because it might be a waste of time. They could tell you they will not accept your return, which is what happened to me. Although I had purchased items from Tillys online and had the email invoice, plastic bags with scan bar, paper invoice, and was well within the return time frame, they were picking and choosing what they would and would not accept for return. For those items they would not accept for return, they said they just did not carry the items in their store inventory, whatever that means. Waste of time.
And then when there was an item I had that would be accepted for return, the employee just managed to scan the bar code on the plastic bag it came in, but she said the item that came up did not match the item in her system. Granted, I learned later that I had put the item in the wrong bag, BUT the employee did not even take the time to understand WHY the item was coming up weird in her system. She just handed the item back to me and was like, "Can't return, you have to resend by mail."
Also, READ YOUR RECEIPTS. I cannot stress that enough, especially if returning. I have had the HARDEST time returning items at this location. Maybe the process is just too hard for the staff to comprehend, which is why they only accept certain items for return. On 2 separate occasions, some items being returned were NOT captured on the receipt! One of these times, I even left the store and then had to go back in for them to correct the error.
Avoid this place. Not worth your time. If you want competent service, I say definitely worth your gas money to drive to the Elk Grove location or the Roseville location. read more