We had an excellent experience with Tile Tech. The product quality was outstanding, the pricing was very competitive, and our order was delivered within the expected timeframe. The team was helpful throughout the quoting and ordering process, and everything arrived as promised. We are very happy with both the products and the service and would confidently recommend Tile Tech to others! read more

One star cause you can't do 0! My last review stated how difficult it is to deal with this company, in the past super easy very nice people to deal with but my last transaction was a nightmare!! I tried ordering over the phone with them like I have in the past only this time after multiple phone calls and multiple emails taking three weeks and still my order sitting in their warehouse. I got on yelp and gave them a bad review the very next morning I got a phone call from the owner of the company CEO asking me to take my review down, guarantee me that my shipment was going to be processed ASAP and on its way I told him I would do that when I got confirmation of the shipment being processed, he did not like that response and told me that he would just refund my money because I wouldn't take my review down from yelp. Now waiting for my refund, great customer service from a CEO. read more

Great company, very caring and very professional. Their products are top notch and their customer service is superb. I highly recommend using their Pavers for every pedestal system. I highly recommend making sure you use an installer that knows what they are doing and is recommended by Tile Tech. Owner and staff are all very helpful, hands on, and friendly read more

I am a custom home builder in Oregon, where we installed 2 of their systems last year on custom homes.....one of those was my personal residence..... they were not helpful with helping me understand their product.....when i finally ordered (because i did not understand the system) i received about twice the pedestal materials that i needed....and after 30 days you cannot send back.....so i own a whole bunch of material i will never use..... We have 2 more customer we are bidding now.....i will never use their system again....I am getting great service from another company read more

If you have read all of the reviews here, I'm sure you see the dichotomy of the viewpoints. Like me, you're probably wondering which one is true. The real answer is: Both. I am a Class A contractor and have been working in construction for 50 plus years. I purchased a small amount of pavers and pedestals to use on my personal residence. Having received and installed the product I can tell you without reservation it is a superior product at a great price. The web site and documentation can be daunting as they are detailed. The ordering process was simple. While there were some minor communication issues regarding payment (I was asked for, and paid, 50% of the invoice at the time of the order. At the 10 week mark I called to check on the order and was told it had been completed for some time but I needed to pay the balance of the invoice. This was the first time I had been notified of this requirement. I paid it immediately and the order went out the next day). The trucker manhandled the shipment and, when I received it, most of the original packing was gone and somebody ( the trucker) had wrapped them haphazardly. As I checked in everything I realized I was missing several pieces and that there were a few small issues with the take off which would not work for my installation. I called the company and Ronnie (Owner) answered the phone. At the outset, I would have to agree with some of what the reviewers have said about his being "short" and impatient. However, 30 seconds into the conversation I realized that the owner of the company had answered the phone and was in the field working on something completely unrelated. Nonetheless, he went to the trouble of answering and taking 10 to 15 minutes to address all of my issues. His memory of the website is exceptional. After I stopped asking questions and let him lead me through the process everything went smoothly. I can say without hesitation Ronnie is a great guy and has put together a great product. Ronnie asked that I contact Liz to straighten out some of the minor changes in the takeoff. My first call to Liz was cut short because she was in the middle of dealing with another problem and could not give me the attention I needed. I took it upon myself to call her the next day and she was delightful. We walked through everything I needed and she handled the order for the few additional materials. The next day the package arrived at my home (I am in Virginia and they are in California) with everything I needed. My impression is they are a company experiencing exceptional growth and that you may need to follow up with them to ensure the ball isn't dropped. If you can do that, you will get a great product with an easy installation, all at a fair price. If you can't, you can certainly get a lesser product, probably at a higher price, from somebody who will return your calls more promptly. I'm reminded of the old adage: If you want a job done right give it to a busy person. I know I may sound like a shill for the company. You can take it as a vigorous endorsement from a new convert. read more

Absolutely the worst manufacturer I've ever worked with. Fairly friendly people but completely incompetent. In fairness they state 6-10 weeks to deliver and they push that to the limit. Never respond when they say they will. Shipped products separately but never told us the items come from different distribution outlets. Zero proactive communication of when products will ship. We finally received our base tiles at week 10 after being told we'd get them by 8, then didn't get the turf that goes on top. Called and they hadn't even set up the shipment of that until after we received the base tiles. Now we won't receive that until week 12. The contractor we work for is not happy and unfortunately for both of us this was spec'ed for this job. Needless to say we will never use TileTech again unless forced to and would never recommended this company as a product to use. Completely unorganized company with no sense of compassion or real care for customer experience. I expressed my dissatisfaction to a couple employees that answer my calls but neither seemed to really care you want to address it. Maybe it's because they're desensitized to it by hearing it all the time?? For background I managed a multi million dollar distribution company for 15 yrs and have worked with hundreds of vendors. This by far is one of if the most worst experiences I've ever encountered with a manufacturer. read more

Ordered my deck components in August. Now, end of November, I still do not have all my parts and pieces. I have never struggled so much with a manufacture to get dates of when they would ship products that have already been paid for. Entire staff from quotes & sales, to invoicing & shipping are incompetent. They do not respond to emails. When I call, they have no info and do not return phone calls. I will never use them again. read more

Customer service is superior. I used them for 2 separate projects. They answered all my questions and their products are excellent. I've been very pleased and highly recommend Tile Tech Pavers. read more

Just decided to use another vendor. I sent an email back on June 24 and to this day have not received a reply. Since then, we've made our final decisions and decided to go ahead and use Tile Tech for our pool coping, pool patios and the interior flooring of our pool house. So, I sent another email two days ago to verify tile and coping sizes so we could finalize our order. I also wanted to know how long it would take to receive the materials. NO RESPONSE. I found another vendor this morning and within one hour I had a response. I'm glad I found these reviews because I was still going to maybe give them a chance. The sample kit they sent was really nice, but that's where the service ends. Dodged a bullet. read more

The tiles (porcelain pavers) are beautiful. My installer (not tiletech) did a wonderful job. I have 6 2'x2' pavers left over. Wondering what to do with them, everyone said I should be able to return these 6 tiles, still in their boxes. Tile Tech said no, they don't accept returns. I have since learned that other companies do accept them. Be aware, if you buy from them. These terms and conditions are not mentioned on their website (terms and conditions page). read more

Liz has consistently help us through many projects. We are extremely happy with her service at Tile Tech! The materials are beautiful and extremely durable. Tile Tech pavers are our go to product for beautiful decks and Liz is my go to associate to work with. Nancy read more

Went through the process of ordering pedestal system. Worst internal communication from a vendor I have ever experienced. It's like the coworkers play against each other. Very unprofessional. I cancelled my long waited order to get charged $1500 for a restocking fee. In which I was told by the shipping department that my order was never even fufilled. All around bad experience. Ordered through a different company, Archatrak Inc. Paid more and it was worth it! You get what you pay for. My order was shipped within the week with transparency and no headache. read more

Excellent company, excellent product. Worked with Liz in sales, and she was awesome. The products are excellent and our deck is the talk of the neighborhood. Finally, a deck that I will not have to replace in 5 years! I highly recommend these guys! read more

Tile Tech Pavers - Tiletech pedistal pavers, Grey Stone color - Building Supplies Near Me - Vernon, California

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My experience in a nutshell: Great product but the owner is the Soup Nazi of tile. - I found the owner, Ronnie, to be so rude and difficult to work with that we decided halfway through the process to go with a different manufacturer. We ONLY came back to Tile Tech because our installer said TT's pedestal system makes installation on a rooftop deck so much easier that our install fee would increase by almost $8,000 to switch. Every installer we talked with warned us that Ronnie could be challenging, but I never expected I'd get yelled at multiple times, for no reason (expect maybe that I'm a female homeowner?), by the owner of a company I was spending so much money with. - Beautiful product. We installed 1400 sq. ft. of their porcelain pavers to our rooftop deck. Installation was smooth and it's gorgeous. Most installers we met with said Tile Tech's tiles were a bit better made than the others. - Delivery was a pain, but that's on Road Runner, the freight company. I had the same issue as another Yelp'er. Road Runner sent too big of a truck, so they paid us to rent a forklift and unload it ourselves. - Other than my bad experiences with Ronnie, customer service was otherwise good. Lupe was especially helpful and friendly, especially in dealing with the delivery issues. They were quick to FedEx as many samples as we wanted. The response rate to emails was low. We also got no confirmation that they'd received or processed our order, which required another dreaded phone call to Ronnie. And yes, he yelled at me during that call for not having an invoice number, which would have been on the confirmation that they didn't send us. My suggestion to Ronnie is this: if you're too busy (or lack the people skills) to treat customers & potential customers courteously & respectfully, hire someone else to handle sales calls. read more

Tile Tech Pavers - Building Supplies Near Me - Vernon, California

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Everyone at Tile Tech has been incredibly helpful during every step of my transaction, from preliminary quote to the order process and post order, I give them 5/5 stars and more doe their amazing customer service! The sales team was quick in delivering a quote for the multiple products I was interested in. Tina (sales) was super patient and extremely knowledgeable when it came to all my questions. Yesenia and Jose jumped through flaming hoops to get the delivery to my job site as early/quick as possible. Ronnie also jumped in when I had questions about the product and even took two hours to guide me through countless videos, links and photos on the company website. Lastly, I had to order additional tile to complete my project and Liz jumped in to expedite my order to be ready for pick up the next business day. I've never experienced this type of customer service in the past two years during Covid. I wholeheartedly recommend this company if you're looking for a quality roof tile, pool deck tile, and BEST customer service! Their products are SO durable and the assembly is actually a lot easier than it looks. I've worked with over 30 vendors since the beginning of 2022 and none of them even come close to providing such exceptional customer service. It's rare to encounter a company who has a highly rated product and excellent customer service. read more

Do you have ship the concrete paver to Hong Kong? One of our Hong Kong project require roof concrete paver. read more

We installed concrete pavers in 2014 and they have worn so poorly that they need to be replaced. I called Tile Tech to look into replacing the concrete pavers with another material, and was amazed at how rudely I was treated. I was told to send an email with my request. I sent three emails, and never got a reply. When I called the company back, the owner, Ronnie, was very rude and asked me to call back the next day because he was busy. I ended up ordering an entirely new system from another company, whose customer service is great. I recommend not working Tile Tech because of their terrible service. read more

Worst managerial customer service I have ever encountered This company is a joke. Never in my career have I ever dealt with a more unorganized, uninformative, unprofessional, and rude company. First, after I had paid for my very expensive order, it was like pulling teeth to get a response from these people on progress of my order. I tried calling and emailing multiple times. Calls were never returned as promised, emails were left unanswered for the better part of a week. All the whilst my client waits for their paver system to be installed, these people can't update me on the status of my order or the shipping information. Once I finally received my order and went to install, my crew had a question about the design of the pavers. The etched lines to create the illusion of decking boards did not match up on some of the tiles. Since we typically install solid colored tiles I had never encountered this situation and wasn't anticipating it. I called Tile Tech and was transferred to the "manager" RONNIE and proceeded to ask some simple questions to gather enough information to speak intelligently to my client who had a decision on their hands. "How come the lines don't match up side by side", "how do you typically see this installed as a finished product?", "do you have pictures I can show my client", "how do you recommend we install this product? alternating between vertical and horizontal? or keep lines the same direction and keep the randomized lines?" He proceeded to cut me off on almost every question to shoot down any potential information, he did not offer me any solution to my questions or issues, and he eventually got very frustrated with me for seemingly no reason. I was not being unreasonable and was just asking simple questions. This guy was very rude and seemingly annoyed with me before he even answered the phone. I DO NOT recommend using these people for any paver or tile services, the customer service I received was unlike anything I have ever dealt with. SO unprofessional its ridiculous. read more

The final results were good. My biggest mistake was not having an experienced installer determine supplies needed. I asked TT to supply me with approved vendors and got a list of 4 in Dallas area. Two didn't return calls, one out of business, and the 4th only did ground level, while mine is a deck on top of house. A second request brought nothing. So I allowed TT to put together what I needed, which included over $3000 of stuff I didn't use, and strict return policy made it difficult to cost-effectively return. The biggest expense (aside from tiles themselves) was honeycomb trays, which were not appropriate for my design as it did not exceed 4" in height off roof. These have little ears on each side which break off very easily--in shipping or unpacking. So half of these (100 at $20ea) were not returnable. I found the staff generally very helpful, and I did not have contact with owner who has a not-so-good reputation. Liz offered to help me find a second hand buyer that might be able to use my extra stuff. However, I was not confident this would result in anything, and since the stuff had been sitting in my driveway for 4 months waiting for installation (too hot in Texas to be working on roof!), I trashed everything except the non-returnable tiles that could possibly be used for something else someday. Bottom line I am very happy with results, even though it cost several thousand more than it should have. Find an experienced installer, as the whole system is kind of a giant puzzle. read more

Horrible sales team, one of the sales reps got mad just because I asked a question in the middle of him explaining something and then he went off on me.... I just hung up read more

TileTech has been great to work with!!! Especially Liz, she is so personable and wonderful to work with!! Through the tough times of trying to get product with the supply chains all messed up she was always honest and forthright with any delays. She's an HUGE asset to TileTech and we look forward to working with her again in the future!!! read more

Wow. These reviews about Ronnie are right on point. After talking to him and getting the rudest treatment from any potential vendor, I just told him that I'd contact another manufacturer. He's over the top rude. He interrupts, over talks, and is very condescending. I got a headache just talking to him. read more

Been working with Liz for years and she always takes care of us so we can take care of our customers. Tile Tech always has the best prices and timely lead times. read more

I built out two 60' balconies with Tile Tech. Liz in the main office was great. The contractor who they recommended did a great job and was super fast. I am now working on another project and I am happily using them again. Bob M read more

Great product and very helpful in finding the right products for my projects! I have used their pedestal systems for decking systems and paver systems. read more

Had an extremely great experience with ordering my pavers for one of my New York City projects. Liz was extremely helpful and had a vast of knowledge on all aspects of my project. She was very responsive and I will definitely do business with Tile Tech again because of the excellent customer service I received. If you need to order make sure you dial ext. 705. read more

I have been working with Tile Tech for many years now. We have installed numerous products from Tile Tech. Their prices are unbeatable. The Website is very user friendly and you can always contact their office team if you need further assistants. I highly recommend the Porcelain Line for ease of installation and look. read more

Tile tech was awesome, they helped me through and through. Althought, I messed up my order and they helped me without any problem. Lupe was exceptional and I was truly impressed with the product (porcelain pavers). I highly recommend them. Ronnie was also an intricate part of my delightful process. Thank you Tile Tech for my great experience. read more

BE WARNED. Wish I had seen these reviews when my husband and I ordered from them many years ago. We have their concrete pavers in both the front and back of our house. We now need to replace two of our steps but after at least oh, 8- 10 phone calls and multiple emails we still can't get Ronnie (the owner) to even give us a quote. Has no concept of customer service. If you need follow up, which inevitably happens in any contract job, you will be out of luck. Wishing Ronnie and his team the worst. Stay AWAY. read more

I had a very different experience than the other people that I've written reviews. I contacted Tile tech spoke to the office manager and had them send me a catalog so I can order my product. It took me several days to make my selection and when I did and I contacted Tile Tech and placed my order. Everything seemed to go pretty smoothly and I had no issues. My product was delivered as scheduled and the manufacture and also referred an installation company which I did use. The results turned out absolutely beautiful. If you are looking for beautiful pavers at an affordable price give these guys a shoot. I I love the way my patio looks and I will definitely recommend the paver manufacture and the installers. read more

Phenomenal experience ordering and getting IPE material on time. Liz demonstrated exceptional customer service and customer satisfaction. She was able to accommodate us for a Last minute order and she's very knowledgeable about the product lineup. The entire process of working with tile tech was seamless and efficient. Thank you, look forward to getting more product in the near future! read more

This company is one of the worst I have ever dealt with. I spoke with the owner and he started arguing with me and spouting out foul language, at that point I asked for his supervisor and was shocked when he stated he was the owner. This is some of the worst customer service I have ever received. I will never do business with this company again. If your thinking about using them please look elsewhere, you are better off not dealing with this company read more

I had to take Ronnie to court to be paid for delivery. Won the judgement but, still have not been paid.

what an asshole, just called him and said after 5 minutes on the phone that i was wasting his time, clearly its him that was wasting my time. read more

I'm a do-it-yourselfer with a fair amount of acumen. I had been looking at installing a pedestal deck over our garage for some time, and finally decided to do it last summer. The overall size of the installation was about 450 ft^2. First I asked Tile-tech for samples of pedestal devices, and a wide variety of tile types. They were very generous, and shipped the rather heavy samples priority mail. This was great, and allowed us to choose the tile without disappointment. Some of the samples really didn't image well on the web, and would have been a mistake. I planned out the installation, and had a few conversations with Ronnie to clear up the purpose of some of the parts. He was helpful in estimating what was necessary, although we overordered shims pretty badly. The biggest headache we had was when I ordered the tile (about 2 tons of it), the shipping company (despite my speaking with them on the phone before delivery) sent a truck that was far too large for our road. The delivery was a failure, and I had to make several trips into San Jose to pick up the load in portions. Installation generally went quickly, once the lay lines were struck, and the product itself is great. The only installation related headache I had was that the 24" porcelain tiles had an unfortunate tendency to fracture when being cut. This was with a large B&K 212 tile saw with a brand new blade. Because of that, we had a little more loss than expected, and I had to order some more tile. Even though my job was a small one, the folks at Tile-tech were helpful, and the second delivery company brought a more reasonable truck. All in all, we love the finished installation. It looks great, was fun to install, and the installed surface was dead flat with the adjustable pedestals, despite the complex sloped acrylic deck below it. read more

This business sells excellent porcelain tile pavers and very good pedestals however the customer service is rather miserable due to an unprofessional and rude person in charge. They are on line with advertising to all customers however appear to only wish to service very large orders - people who purchase more than just a few thousand dollars worth of goods. Due to their significant mis-calculation of the number of pedestals required for my job, I have a few hundred dollars worth of leftover product. However I have not been able to return it because the principal person first ignored multiple contact request and then was rude when reached by phone. He said "What's a few hundred dollars?" read more

I have ordered 400 sqft of tiles from them for my private roof space. I have no doubt that the tiles are gorgeous (they haven't arrived yet and I look forward to receiving them later this week). YET, I have to give them a low rating due to customer service. I have clearly communicated I have a deadline to meet, but even then, they were delayed shipping my tiles from CA to NY by a few days (even when I paid everything promptly). The person in charge (he said he is the owner) was constantly short with me on the phone. Whenever I tried to ask a question courteously, he interrupted with frustration (where there was no reason to be frustrated whatsoever). He was just generally unpleasant and condescending. I sent him an email calling him out on this rudeness, and he didn't even bother responding. So if you need to work with them, by all means, but set your expectations accordingly. read more

Never in my life have I been spoken to the way Ronnie Tabibna spoke to me. He told me that he was doing me a FAVOR by selling me their pedestals when I can get them from Italy for cheaper & better quality. I was in a bind & needed them fast otherwise I would not deal with them. You can't even call what they do customer service. Extremely rude & l was yelled at for trying to purchase something. read more

Can we say bad customer service overall? including the woman who answers the call to the owner himself? seems this guy has NO PATIENCE at all seemed i couldn't even ask a question! Very rude!!! Obviously he really doesn't care about his customer or may i say POTENTIAL customers! Glad i hanged up on him!!! read more

Ronnie, the owner, with the worst customer service skills. It is too bad, since product looks nice. I have no idea how a business that requites a top of the line customer service survives like that. I felt that I was begging him. I was ready spend 5K and he just lost my business. Find a business that cares for customers. read more