Not even sure where to start honestly. I hope this review saves at least one person from the head ache I have gone through. I work for a commercial roofing company and we install ALOT of paver and pedestal systems. In my dealings with clients, architects, roofing manufactures, architectural sheet metal manufactures, and paver manufactures I have never been so frustrated. We had no choice but to use Tile Tech due to an architect that insisted on this product. Procuring a quote was easy everything else was not. Took 5 months for our system to arrive and when it finally did it was time for snow and ice so we couldn't install right away. Finally when weather broke we loaded the material to the roof and wouldn't you know it looks horrible from being wrapped in the packaging too long. Also, to quote the architect who insisted this product be used, "these are unacceptable, the color is inconsistent and 25% of the pavers have chips along the edges" this is as we are unwrapping the product off the pallets it arrived on not after install just to be clear. Then as we are wrapping up installation we realize there are entirely too many pavers and not enough pedestals. Since Tile Tech quoted the job, as we do when we quote installing a roof or wall panels and mess up we eat that cost, you would think tile tech would send the 4 boxes of pedestals they shorted but no, there goes another $2k. Of course you pay all that money and they send the wrong thing why not. At least after the 5 month wait on the original order I had an expectation of another disaster. Saw some of the other reviews on here mentioned Ronnie as well, haha what a joke! Can't even take the time to write a letter to an architect who is rejecting his product or return the call of a customer who is trying to sort the mess out without making Tile tech look like a bunch of idiots. But hey when you make people pay upfront before they can even see your product I guess you don't have to worry anymore. Oh well hopefully that doesn't end up in a law suit for good old Tile Tech. If I ever have another architect insist on this product my company will not even consider. Too many other great companies out there to waste time and money on a place like this. Seems more like a residential rip off than anything you would want on a $40 million building anyways. Just to give some perspective we have done 2 projects now with tiles we had to order from Italy that took less than 2 months from the day they received our money to the day we unloaded a truck. I also noticed one of the "non-recommended" reviews Yelp doesn't show on the main page mentioned some of Ronnie's excuses like his wife is having a baby... when I pressed him about coming to meet on the project site and explain his product he gave me the wife is pregnant and about to have a baby excuse as well... my order was no small potatoes either for paver job... 2 semi's worth of material almost $30k read more