We had a wonderful experience working with Tile City and Stone while selecting tile for our two bathroom shower remodels. From start to finish, the customer service was outstanding! Hayley was incredibly helpful, knowledgeable, and patient throughout the entire process. She took the time to understand what we were looking for, offered excellent suggestions, and helped us select the perfect tile for both showers. She also provided recommendations for professional tile installers and was always willing to answer our many questions. On the occasions when Hayley wasn't available, Phil stepped in and was equally helpful, assisting us with our order and making sure everything went smoothly. read more

I found the most amazing tiles here. They were extremely helpful and picking out the right tile for my fireplace. I wanted something unique to replace the old outdated stone. read more

Tile City & Stone - I love the texture with the style. And the beautiful deep sea blue. - Tiling Near Me - Thousand Oaks, California

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Dishonest business go to Buena Tile and Stone. At first the service was pleasant and the all fees agreed upon. I was told that the products I ordered would be here in 3-5 days. Problem #1, it took 7 days and only part of the order came in the rest was back ordered for 4 weeks. Problem #2, I gave the dimensions of my bathroom floor and Tile City ordered 15 16"x16" pieces of tile for a 60 x65 bathroom. The 16x16 tiles were actually 15.75" which made the order short by 3 inches all around. So I had to order more tile because of their miscalculation. The tile I ordered was $65 the delivery fee was $105 making the total price $170. Problem #3, I picked up the order along with the back ordered tile. The warehouse person, John, assured me that both orders were on the palate. I get home the back order tile was not there. I called John, he investigated and said he needed to find the tracking number. Ooops, he discovered he had them all along but for me to pick them up is going to cost me another $76.00 delivery fee. I called up the owner and told him the story and asked him to waive the $76 delivery fee, he refused and hung up on me. read more

The help is very rude and disrespectful. We were never greeted. Even when I was standing in front of her she looked right through me scowling. read more

I loved how Covid ready this tile store is... a nice guy checking at the door and gals in masks, and a super helpful friendly gal Debbie showed me around the showroom coordinating my new kitchen of floor, backsplash and island slab ideas. I think she must be a professional designer. She said it was her birthday... Happy Birthday Debbie and I Love love my kitchen! read more

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I've completely remodeled 2 homes and I've used Tile City for every project. Debbie, Heidi, and the rest of the team are all very knowledgeable and they've helped us find the perfect tile every time. Picking tile is hard - there are so many options to consider - and people often get stressed out with the decision process. This may explain some of the negative customer service reviews on here, but I've never experienced this. I recognize everybody in the showroom is struggling with design choices so I'm patient. I see the same from the team working there. They will jump from person to person (as they should) and it gives me time to think about their suggestions without tying them up. Once you've decided what you want, they translate your measurements into exactly how much you need of each piece. The prices and shipping time is reasonable. I highly recommend them! read more

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Love Tile City. The showroom is huge, even intimidating at first. The selection is fantastic and no matter what you're looking for, they have several options of it. We did our fireplace, kitchen backsplash, bathroom floor, shower wall, master bath floor, master shower floor, master shower wall, and master shower soap box. EIGHT different tiles. Tile City was amazing in their help. Heidi and Debbie were great at assisting us in the Showroom. Both we eager to help and they gave us options in the style/color we were looking for. Really helped out. Jon at the warehouse was great. We had to get more tile after our initial order and also return some tile as our contractor miscalculated some of the tile we needed. He was very helpful along the way and got us a refund on some of the extra tile. I would highly recommend Tile City to everyone. We love showing off our remodel and Tile City can be seen throughout the whole house. read more

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Very friendly and helpful! They have a lot of tiles to choose from and the quality is great.

The main woman behind the counter (I don't need to use names because anyone shopping there knows) is so rude it's not excusable. Even though I have tried to make excuses for her to others. Just her personality, blah,blah,blah. No longer, there are way too many other tile places who treat their customers with respect. I admit I was lazy to ever go back and actually buy anything from them but I will never do that again. Also, I will tell my friends not to go there as well as encouraging any contract Orsini work with NOT to refer them. At the end of the day, their prices alone are discouraging. My bad for being lazy and overlooking these things. read more

My wife went in today to look at some tile samples. Two salespeople in the shop and they spent the entire time she was there (20 minutes) talking to one customer (an interior designer) and never acknowledged the fact that she was in the store. They also ignored a third customer in there at the same time. Must be nice to have that much business to totally ignore potential customers. read more

I have been an interior designer for 32 years. I have purchased from Tile City since I moved to the Conejo Valley in 1997. I'm fairly certain I am one of their best customers and for good reason. The staff, especially Debbie and Jean have made my projects run smoothly and efficiently. They have always been extremely helpful and pleasant and efficient. I recommend them to all my clients and colleagues. I find the pricing to be fair and the customer service is outstanding. Of the dozens of projects I have done through them I have never ONCE been disappointed. Debbie and Jean have consistently helped make my job easier. I cannot recommend them more highly! read more

Tile City & Stone - Tiling Near Me - Thousand Oaks, California

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I came into the store to look at wall and floor tile for my bathroom remodel. I went to different stores in the valley first and was on total tile overload. The sales gal, Debbie, had lots of good ideas and helped me put it all together. My new bathroom looks gorgeous! Thanks, Tile City. read more

I am a Decorator living and working in the Conejo Valley. I regularly shop at Tile City with clients because their displays are well-curated and organized, they provide work tables to layout ideas, and their staff is friendly and helpful when I need it. The showroom is kept current by the manager, Debbie, both in terms of style and everything on display is available. There is nothing more frustrating than specifying a tile that is discontinued or out of stock and having to start all over with a disappointed client, which happens often other places. I appreciate the staff's responsiveness to pricing and shipping inquiries. Whenever there has been vendor issues with an order, Debbie has always been transparent and fair. Recent improvements to the showroom, including the tv/media images, are helpful. My only points for improvement are that the lighting is challenging and the store can be understaffed at peak times, particularly Saturdays, which I try to schedule around. Tile City is an asset to our local Interior Design community. I am happy to see them thriving! Hilary Hue of You Decor https://www.houzz.com/pro/hueofyou/hue-of-you-Decorator read more

I have had multiple large remodels and designing at Tile City with Debbie Allen has been more than a delightful experience! Her eye for design has been so helpful along with the rest of the staff! I am So impressed with their knowledge, dedication, level of care and defiantly their sense of humor! The orders come in quickly, it's convenient and above all, the staff at Tile City have GOLDEN customer service; that's rare these days! Thank you Tile City!!! You truly are the best! read more

Debbie and Phil are the best! So personable and helpful. I picked out tile for two different baths and a fireplace. I made multiple trips to this store and these two really stood out. They helped me think about the practical aspects of my choices as well as helping me with design. read more

Do not shop here. A couple of the women who work here are very rude and mean. They should retire as they are obviously tired of working. Terrible customer service. And, their prices are outrageous! read more

Went to purchase tiles for a medium job. They just dont seem to care or feel they are doing you a favor. 3 people in store and to get help about ordering the right amount etc was like I was pulling teeth. I rather find a place that appreciates my business. They have alot of choices if you want to just shop and buy somewhere else. read more

I'd been to this place once before and today, against my better judgment, I went there again. I'd hoped the first time was a fluke. The first time, service from the women was deplorable. This time, even though I was approached by a male associate and thought perhaps my luck would change, oh no. Exact same thing. Laughably deplorable "service." We have six bathrooms that need tile and we're adding a seventh. We're starting with our master. The sales associate barely listened to what I was saying (although he thought he did) and his unprofessional tone and immature communication warned me this would be another poor experience. Once I realized he was not truly listening to me or understanding, to get him out of my hair I told him to give me a few minutes and come back and check on me. 15 minutes passed and no surprise, he never did--he was too busy gabbing to the other bored sales associates at the counter, and I walked out. I had to walk back in briefly to get something my daughter had dropped and still, no word from anyone. I had to laugh as I left because seriously, worst customer service ever! We will find some gorgeous tile for our seven bathrooms, but certainly not here. read more

Awesome showroom, selection and pricing - get your inspiration for here for sure. The wife will love the selection, materials and staff. They are all pro and on top of their game. Not sure if they are the cheapest, but it doesn't matter considering the choice of materials and their facilities. They will get what you need, when you need it. Must haves: 1) Go at off times if you need special attention. Otherwise, go and explore. It is an inspirational space. 2) Be open and adventurous. The staff have a boat-load of experience and perspective if you just chill. Enjoy, I was inspired in my experience and they saved my ass 4 days of wait time because of our connection. read more

As others have commented here, the women who work in this store are rude and arrogant. I went in the first time had a bad experience, thought it was a fluke went back again and had the same experience again. They just seem so uninterested, even irritated like they hate what they are doing for a living which is probably the case. We were remodeling two bathrooms and a kitchen so We needed thousands of dollars of marble tile but we took our business elsewhere. read more

I have used Tile City for as long as I can remember. I believe strongly in supporting Small Business. I purchased tile from them and the next day I found the exact same tile on the Internet for a much lower price. I went back into the store and they said they could not match the Internet price but that they would give me their "Contractors Rate". I agreed. When my project was completed, I went back to the warehouse with a brand new unopened box of extra tile. They told me they would NOT return it because it was past 30 days. Really? I understand those are "your rules" and you are entitled to them but they sure are NOT customer friendly. I felt stupid for supporting Tile City to begin with since they were so unsupportive to me. Give me Amazon or Floor and Decor any day! read more

I'm a local Interior Designer and this is my only Tile Stop! Debbie, Heidi as Jean are wonderful. These ladies bend over backwards for me and my clients and allow me to feel like this is my own home office. I can use all the tables and spend hours working on projects with them. They walk me through every order and help we double check all my designs. I often go in just to say hi to my girls! They are amazing! read more

You happen to have a big reptile enclosure and you need tile for substrate? DON'T come to this store unless you want to get weird looks. You aren't very familiar with the types of tile or what they look like? Prepare for weird looks. Don't know what porcelain tile looks like? Prepare for WEIRD looks. "Is this porcelain you were talking about?" "...this is porcelain sir." Just what Paul C. said as well, VERY rude and VERY condescending people. Don't go in wearing shorts and a rock'n'roll shirt or by all seven hells and the old gods and the new, they will be rude to you. I'm guessing its Jean the rude one, but both ladies that were working were VERY hard to work with. I JUST WANTED 2 SQUARE FOOT PORCELAIN OR CERAMIC FLOOR JESUS CHRIST. Basically, if you are there for ANYTHING, other than a fancy house remodelation, please save yourself the rudeness and condescension and go somewhere, anywhere else, but here. Not to mention the prices. Overly priced. Go anywhere else they sell tile, you will get the same tiles for half the price. read more

Debbie was fantastic guiding me through every step of the remodel process. She gave me a great deal on a high end Italian porcelain. Couldn't be happier with the choice. Will definitely be using her again. read more

I am a local Interior Designer and have worked with Tile City for many many years. I have always found them to be extremely helpful whether I am with my client or not. Jean, Debbie and Heidi are all wonderful. The store has hundreds of selections and I love the newly remodeled location! Debbie is excellent about checking pricing and availability while I wait. Some projects are ASAP and I need to know immediately stock availability. I so appreciate her doing this. Their pricing is very fair and I am a big believer of keeping our local businesses flourishing on the boulevard and I am so thankful I don't have to drive into the city for a huge tile selection as Tile City has.! read more

This is what customer service is all about. I walked in today an hour before closing and I said I need 3 bathrooms to be remodeled. I have some inspiration pictures but absolutely no clue as what I need. A gentleman and and a lady both came to rescue . They pulled samples after samples and showed me several samples that was almost exact match to my picture. They were both very professional and patient with me . The gentleman loaded few heavy samples to my car . I am simply blown away . I would definitely recommend tile city . read more

I just finished remodeling my house and could not have done it without the help of Debbie, Heidi and Jean. They led me to my price range and were fun to work with as well. Tile City has beautiful products to choose from. I got the perfect tile for my bathroom, fireplace and backsplash for my kitchen. The prices were good but the service was top notch. Thank you ladies. Lauren R read more

I am an Interior Designer having worked for the past 20 years in this industry. Tile City is my first stop when I need tile or stone for my clients. It is actually the only place I am a repeat customer at and it is because of the ladies that work there. Debbie and Heidi have always been extremely helpful and knowledgeable. They are so helpful with their design ideas and they go out of their way to get back to me as soon as possible when I email them with my orders. My clients love them. Their knowledge of the product beyond what is on the showroom floor helps me give my clients the piece of mind that they need to ensure a beautiful finished design. There are a lot of other tile stores that I could shop at and get the same product from, but I always go to Tile City because of Debbie and Heidi. I have developed a personal relationship with them and do not shop elsewhere because of them. They always come through for me. Ask for them when you go in. They are very happy and helpful Barbara Stein Artino Barbara Stein Design read more

Tile City in Thousand Oaks was very helpful! Debbie and staff personally assisted me in finding a beautiful stone, matching tile and floor tile for my bathroom remodel! Everything came out beautiful!! read more

Tile City & Stone - Tiling Near Me - Thousand Oaks, California

I needed quarter rounds for an antique white tile that I had already purchased elsewhere. They were not interested in helping and told me that they did not have have what i needed. I thought to myself, they must have off-white quarter round, they do sell off white tile so I asked again. The woman handed me a bunch of metal bits, said this might work, and walked away. Not thrilled with their customer service. read more

This is the second or third time I have visited Tile City in Thousand Oaks, hoping for more friendly salespeople. Each time, I have been disappointed and gotten the impression that unless you're a designer or doing a major remodel (i.e., lots of $$$ involved), you're not going to get great customer service. If you're a DIY type or doing a small project and want some feedback, ideas, and help, the ladies don't seem to have much patience; they have bigger fish to fry. This store is open to the public, but the attitude is more like those that sell "only to the trade." Overall, just has a snooty vibe. I miss the old Tile City where the guys had signs commemorating 9/11 and were more personable and down to earth. read more

As an interior designer, and I will not go anywhere else for tile. I've been sourcing my materials for clients from Tile City for years, and I always experience the best customer service. All the ladies there are extremely knowledgeable, and they are always pleasant to both me and my clients during our visits. All in all, great experience working with this showroom. read more

Do not shop here! I spent at least an hour and a half picking out tile. The older male salesman wrote up my order. I went back to get a sample of the tile. He couldn't read his own order stating "It must have been one of my bad spelling days." Really??? I will start over with a different store. read more

Stay Away from Tile City in Thousand Oaks! Based on their rude and obnoxious attitude . They are not deserving of even one star based on lousy customer service and their selection is NO better then any other stores out there. I went into the store today to give them a 2nd chance after having a terrible experience last year while looking for porcelain wood look floor tiles for our entire home, marble tiles and stack stone for kitchen and one of our fireplaces and bar. I was so turned off by how rude this salesperson name Heidi was last year that I walked out of the store. Today , Heidi was the only one on the sales floor besides a lady who told me she doesn't quote product. Today I was looking at some tiles for a Master bathroom remodel that begins on March 1st. I mentioned to her that I'm trying to keep the wall tiles down in price. I took a tile plank off the wall and brought it over to the desk. I asked her, "how much is this per square foot"? Heidi said, " it's TOO EXPENSIVE for YOU! Then she RUDELY said, " This is a Designer Showroom and you aren't going to find BARGAINS here!!!! OMG I let Heidi know on no uncertain terms that I wouldn't spend one dollar in this store when I can go anywhere and be treated graciously! I reminded her that she was the person that was RUDE to us last year and I haven't stepped foot back in this store since then. MY bad for giving this place a 2nd chance! Who the HELL does she think she is? Just a lowly employee with a terrible attitude and knows nothing about courtesy! The one thing you can't fix in life is STUPIDITY! Heidi is all of that! Heidi Totally lacks the ability to understand that when a person is given great customer service and potentially creative options that people are willing to pay more for product ! Heidi is a DUMMY!!! SHOP the following TILE STORES that I listed below for Excellent Customer Service , fabulous upscale selections and ideas and much better pricing ! And by every account, I advise everyone who walks in Tile City to realize they DO NOT appreciate your business and are utter snobs! Why would I or anyone else ever choose to give them business? Drive a little further and feel good about supporting a company who has EARNED your business! This is my whole hearted recommendation ! SHOP AT: Arena Marble ( Newbury Park) Johanna (lovely) Surfaces USA ( Camarillo) Designer Lonna( Fabulous taste level and excellent follow up) Superior Tiles( North Hollywood) Mia or Devora ( Both ladies are Great) Ann Sacks (Los Angeles ) Jessica This is an outstanding showroom! Gorgeous high end products and excellent taste level! Worth the drive ! Cosmo Tile - ( Pico blvd Los Angeles ) the elderly gentleman is Great and I believe he is the owner! STAY AWAY FROM TILE CITY and HEIDI!!! I will make sure that the above review is put on Nextdoor app and I alert my friends , family and neighbors to stay away from Tile City! read more

Thank you to the employees at Tile City for the profession help and friendly atmosphere. My experience with this team is superb. I highly recommend Tile City and love the quality of their tile. I also appreciated their honestly and help in designing my kitchen. Saved me a lot of money! read more

I am extremely troubled by the poor service regarding their exchange policy. I bought tile and didn't use 2 boxes brand new not opened and they wouldn't return my money. The product was NEVER used. What a ridiculous policy. I would never ever buy any products from this store ever again. The WORST customer service ever. DO NOT ever shop at this store. BE WARNED. Unsatisfied customer. They owe me $500 plus dollars. RUDE and unhelpful. read more

Fantastic customer service and great line if products. I bought numerous products from them during our remodel. We had returns and a color matching issue when I ran out of limestone. They helped me find the exact lot thr original stone came from to complete my project, on the. same day, turning on a dime. read more

Unfortunately I agree with some of the other reviews. No one greets you when you enter and they ignore you until you ask for help. Then they (at least the two women) seem like you are bothering them even though you're the only customer in the store. Maybe it's different if you know what you want but they do not seem like they want to help someone shopping for new tile. I'll be going elsewhere. read more

Our contractor works with Tile City and we have had only great experiences working with Debbie Allen, the branch manager. She helped us pick the perfect materials for our bathrooms. We love our hardwood look porcelain. They have a great showroom and great prices. Highly recommend Debbie and the entire staff and store. read more

Debbie is awesome! She spent hours putting up with our indecisiveness and our kids running around the store. Her patience and creativity helped us pick out the right tile at the right price. Very happy with experience! read more