After several months of looking around, we discovered Flooring 101, and in particular Keressa Garland - who helped us select the perfect hardwood flooring for our home. Keressa was amazing as our sales associate, and helped us picked just the right material at the right price. She was also very helpful with scheduling our installation with her installation team, and coordinated a timeline that worked best for our needs. We will always come back to Keressa for all of our future flooring needs, and highly recommend working with her when you get the chance. read more

We had earlier installed oak flooring in our kitchen, dining area and entry after the Northridge earthquake. It has held up well and now we were wanting to replace worn carpeting in the rest of the house with the same material. What we thought would be a simple fix, turned out to be a challenge in finding the right wood sample to match up with our existing wood...But Keressa was up to the task and helped us to find the best and closest replacement at the right price. She kept me in the loop as she navigated the system and before we knew it, we had beautiful new floors throughout. The installers were very skilled and hard-working, out with the old and in with the new in two days! I was especially impressed with how professional the joints with other rooms' flooring turned out. Our home is bright and ready for Springtime; it even smells fresher with gleaming wood floors that are easier to keep clean. Thank you Keressa! So glad we were able to work with you! read more

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Keressa from Flooring 101 was responsive and very informative about materials and choices. Swift service and attention to detail is her hallmark of business! read more

Keressa Garland was amazing. From start to finish she completely understood our needs and helped us select the perfect flooring for our new home. It looks wonderful and we are so very happy. Keressa really understood what we were looking for and her service was outstanding. Thank you for everything!! read more

Missy, I wanted to let you know how satisfied we are with the carpet quality and the quality of the installation. Many Thanks for your diligence and customer care. Bruno and his crew delivered a 5 STAR installation! In fact I told Bruno that when we decide to do the rest of our home, I will be requesting his services. Please thank Andrea for coordinating all of this and let her know that the installation went as she had told me it would. Also thank Sheri for her support and guidance, her knowledge and experience helped immensely. Peter read more

What a delight working with Keressa. She was extremely patient and professional despite us making many changes. The installation team did an excellent job and was easy to work with. We would definitely recommend Flooring 101 in Thousand Oaks. read more

The salespeople at all the locations I visited were helpful, courteous, and patient. They always remembered me and never rolled their eyes, as they had every right to do. Their advice was all spot-on. It took a long time for me to "hold my nose and jump"; I'm so glad I did - I just love my new floor.The installers were excellent, everything was done with exceptional attention to detail. read more

Flooring 101 did a wonderful job at our house replacing the carpets with luxury vinyl in four bedrooms. I called on a Friday, their estimator came out the same day, and it was installed on the following Tuesday. A crew of three of installed the flooring quickly and professionally. Prices were excellent and the customer service was top notch. read more

Flooring 101 - Thousand Oaks - Flooring from one bedroom. Great work. - Flooring Near Me - Thousand Oaks, California

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Extremely efficient and pleasant experience! After trying to get some quotes from other companies, I came across Flooring 101 Thousand Oaks and gave them a call. I came into this process with zero expectations/ideas so Keressa suggested I come to the store. After showing her some photos of my rooms, she picked out a few samples that I could bring home to compare. Not only that, but she was able to come out a few hours later to complete measurements as well. I had my quote in hand the next morning and scheduled the installation less than a week later. This was also a case where searching online prepared me for the worst and ended with a pleasant surprise. I was expecting a price and it ended up being basically half of that and included furniture movement, carpet removal, baseboard adjustment, and installation. On installation day, Memo and his two brothers showed up exactly at the scheduled time and immediately walked through all of the rooms and pointed out potential problem areas and asked me how I would like certain things done. Once things were squared away, they just got to work and managed to crank out four rooms in about five hours! I was just hanging out in the kitchen with my dogs the whole time and when they were done all the furniture was back exactly where it started and all the flooring looked spectacular. Literally my only "complaint" is due to my own laziness. There was a fine layer of dust everywhere as they used a grinder of sorts to level the concrete flooring first. The quote had actually provided LOTS of good information and one bit there that I consciously ignored was the suggestion to cover everything with tarp/plastic because of the dust. So if you don't want to wipe everything down afterwards, make sure to follow their instructions... Whoops. Overall, excellent experience and very polite/professional staff all around. Highly recommended! read more

Flooring 101 - Thousand Oaks - New flooring with happy customers - Flooring Near Me - Thousand Oaks, California

Several years ago I installed Luxury Vinyl Planks over my hardwood floors. I recently discovered moisture had gotten between the plans and was causing damage and rot on the old oak flooring beneath it. My wife reached out to a friend who is a real estate agent, and she recommended Keressa Garland at Flooring 101. I checked out the "About us" video on the flooring101.com website, and was impressed by the founder, the company history, and their commitment to installing quality products to achieve high customer satisfaction. When my wife and I met Keressa at the store, she asked us what type of flooring we were interested in, and showed us multiple options. We made some selections, and asked her input regarding quality and price. She let us take some samples home so we could view them in various rooms with different lighting conditions. At every step of the process, Keressa was very professional and personable. We made a selection and ordered a sample box. When I went to the store to get the sample, an older gentleman helped load it into my vehicle. Keressa introduced him as the founder of the company, and I realized yes - this was the person I saw in the video. It surprised me that the founder of the company was such a humble servant - willing to load a box of wood flooring into the car. I also met the senior installer - who has been with Flooring 101 for over 20 years. He and his whole crew were very skilled, professional, and courteous. He asked me prior to leaving each day if I had any concerns or questions. Flooring is not a cheap endeavor, and the process of tearing up old hardwood and scraping old glue off concrete, then grinding the remaining glue off the floor - is a messy, loud, and dusty operation. The team worked more rapidly than I expected, and completed the entire job (old floor tear out, new floor and baseboard installation) in two days. Amazing. I have only positive comments about Keressa, the installation team, and the whole process. read more

I needed flooring for the whole house two floors. They went low on the price of material, but they had a lot of extra things which didn't make any sense why Floring was all done painted leveled, and everything. I wouldn't recommend them. read more

We always get 3 estimates when doing any major renovations on our home. We went to Flooring101 and Keressa asked if we needed help. We explained what we wanted and she showed us samples that were spot on. She didn't put any pressure to purchase flooring. We told her we had someone to put the floor down but she offered to give us a free estimate so we had her come to the house. She was so easy to work with and her price was so reasonable that we didn't get more estimates. The team did our townhome, 1332 sq. ft. in two days and were very friendly and neat. They went above and beyond to accommodate us. The floor looks great! We are so happy we went with Flooring101. We highly recommend them! read more

Ross was attentive in expectations. Great experience all around. Very happy with the installation.

I absolutely love my new rug!!! Ross and all the staff were amazing!!!! Thankyou so much! read more

Flooring 101 - Thousand Oaks - Flooring Near Me - Thousand Oaks, California

Drove half hour to see the flooring in person just to see this piece of paper saying they are closed on sundays when they listed the hour on Yelp that they open from 11AM - 4PM. Please update it so people are not wasting their time to drive there for nothing. read more

Flooring 101 - Thousand Oaks - Yelp hours says they open on Sunday but they don't - Flooring Near Me - Thousand Oaks, California

Excellent experiences with Keressa from Flooring 101 Keressa is very friendly and highly professional, just the right person to work with. Although I worked with several companies before I went to Flooring 101, Keressa's excellent service attracted me to work with her. My HOA has strict regulations on the flooring materials and underlayment, Keressa went extra miles to do the special orders to meet the HOA requirement. During the installation, she was always on top of things despite the many challenges working with HOA of a big building and she handled everything very well. I also like her frank professional opinions on suggesting the best flooring materials that match the unit. She made the unit look much better than I originally planned. One cannot go wrong with her professional suggestions. I strongly suggest her to anyone who wants expert opinions as well as excellent service. read more

We wanted wood laminate flooring to replace some old carpet in our master bedroom & closet. We shopped the big home improvement stores as well as flooring specialty stores. Keressa at Flooring 101 helped us understand what type of flooring would be best for us (there are a lot of choices!). She loaned us some flooring samples to take home so we could match color and texture to our room. She ordered our chosen flooring, arranged installation and kept us informed. The Flooring 101 installation crew did a great job removing the old carpet and installing our new flooring & new baseboards. We love our finished floor. We got great flooring at a competitive price. Keressa was extremely helpful throughout the process. I highly recommend Flooring 101. read more

We were pointed in the direction of Flooring 101 in Thousand Oaks by my brother in law; from start to finish the experience we had with Flooring 101 was exceptional. We also decided to shop a number of different flooring suppliers before settling on Flooring 101 primarily because ; the customer service was, 'top notch' , the staff were knowledgeable and I felt they carried the best selection. Prior to install we were called by the install team to confirm our install time for the following day and they arrived early; scheduled for 8 am and they arrived sat 7.30am. A shout out to Ricardo who is one of the installers; extremely professional and 100%, 'on the ball'. They were fast and efficient and paid special attention to prepping furniture and other items that may be in the firing line of dust, etc. Use them, you won't be disappointed. read more

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We purchased vinyl flooring and new carpet with the help of Missy Dallas at Flooring 101 and the process could not have been easier. The pricing was very reasonable, and the installers were professional. We are very happy. read more

Patient, courteous, and great selection of vinyl, wood, and carpet. We purchased carpet and vinyl throughout our home. There was 1 goof up w material selected-not a deal breaker. Ross has A+ costumer service. read more

I can't recommend Keressa from this location enough! She is so knowledge about all different types of flooring, thorough and patient! She showed us so many different types of flooring and knew all the details about them and which would be the best for our situation. Definitely go see her if you are in need of new flooring!! read more

We had our floors installed the last week of August and our house was left a disaster zone. They didn't even attempt to clean up after themselves The screens and windows required a deep cleaning as they never blew or cleaned up any of the sawdust outside and the wind just blew all the leftover mess they left in the house as they left the front door and windows open while cutting, the inside was left unacceptable and just disappointing (see pics). In a nutshell, the house was left in such disarray it took a $670 deep cleaning service from Castle Cleaners for a 1800sf house. Our baseboards, window seals, upholstery, etc. had saw dust and residue just caked everywhere. This doesn't even take into account how the crew thought it was appropriate to dump the left over floor glue in our flower bed, pieces of baseboards draped over our fence after they left and other trim pieces spread throughout our patio and front yard. I like to think we are pretty easy going and willing to work with people, but this was simply not acceptable. We are now out an additional $670 over our flooring cost to clean up the mess the crew left our home in due to their blatant disregard and lack of care. We did escalate this to Ross our salesperson on August 31st who expressed concern so was hoping not to have to post this review. However they have not responded to us and based on their lack of response to our feedback via email, phone and in person over this I felt others should know PS--All the photos of sawdust are from my downstairs area of the house. To underscore how dirty they left my house, they laid flooring UPSTAIRS. They purposely left my home in disarray read more

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From start to finish, Keressa was great! She never seemed annoyed at my carpet sample requests while I made my decision . Once I picked a carpet, everything went quickly ~ order to install! We had a small issue that Keressa sought to resolve quickly. Flooring 101, and Keressa @ the Thousand Oaks office ...fantastic! I would return in the future for my flooring needs. I am beyond thrilled with the service and my gorgeous carpet! Thank you! read more

Flooring 101 - Thousand Oaks - New carpet ~ - Flooring Near Me - Thousand Oaks, California

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Wow. Great service and coordination throughout the process of replacing our floors. A week of chaos for my family and a the cat. Installers were punctual, accurate and cleaned up every day. Thanks Ross. Thank you Flooring 101. read more

Flooring 101 - Thousand Oaks - Nice floors! - Flooring Near Me - Thousand Oaks, California

While I have recommended the Oxnard f101 store in the past, I have to express my disappointment with the thousand Oaks store on my latest flooring job. Originally scheduled as a day and half job for 8/11 & 8/12, but because another job ran over had my job bumped to start 8-10a on 8/12 BUT assured me that they would get a team on it that could do both the carpet and vinyl in the same day. One (uno) subcontractor shows up at 1045a and said he was scheduled to arrive between 9-11a and quickly pulls up the old carpet and tack board and then leaves at 1130 to haul away the old stuff and pick up the new carpet. Before he leaves mentions that he has to come back on Saturday to finish the vinyl but that he could carpet all in today before 4p which is when I have to leave. As of 2p today no sign of him coming back. Just called the store and was told he is on his way. Not impressed at all. read more

Buyers / contractors / vendors beware!!!! Biggest scam people and crew !!! Selling cheap / low quality material under Costco name / Shaw . Be aware and don't get ripped off by them !!!! read more

Wow!! We have been dealing with Scott and Ross for over a month now picking out exactly what we wanted for our upstairs four bedrooms. Today was installation day!!! After busting our butts for the last three days getting everything ready the crew came in and overwhelmed. They were professional, prepared and courteous. They even brought down my wife's "Mad money" stash she forgot under the mattress of our bed. The end result is to die for. Perfect for our home. We just re-did our baseboards and stair rails and they damaged nothing!! We shopped around and will not name name names but would recommend them to everyone who asks. Thanks guys, great job! read more

Biggest mistake I've made was to select Flooring 101 Thousand Oaks to purchase and install wood floor for a client. As their name indicates, you would think they would know the basics about installing a hardwood floor, and even more so, because that's all they do. Not so! The first thing they did wrong was install transition pieces that were literally 1/2" thick, causing a tripping hazard. When I asked them to come take a look, there were about four men standing around scratching their heads about how to fix it, when finally I made a suggestion to which they replied 'that might be a good idea'. They didn't install or bid for subfloor in a bedroom where carpet was being replaced with wood, which was supposed to transition seamlessly from the hallway. So you literally had to step down into the bedroom from the hallway. When called out to remedy the problem, Ian (regional manager?) explained that they would just use the wood floor as a subfloor. He never talked about charging the client. But in a phone call to Ian after all was said and done, he claimed that he did talk to the client about it and she agreed to pay. When I asked the client if this happened, she told me no such conversation ever happened. They installed 1/4" round where there already was 1/4" round. Looked ridiculous. I had them remove it. They left glue on the wood and places that needed to be touched up. When the painter was prepping to paint the walls, he brought to our attention that some of the 1/4" round wasn't even nailed to the wall. There were gaps where the wood was supposed to butt up to the sliding glass door jamb. In total, we had to have them come out to fix things THREE TIMES. You would think that having to come back to make repairs even once, they would make sure everything else was perfect. Yeah...no. Customer service, professionalism, pride in a job well done.....what's that???? There is so much more I could write here, but this is too long already. You've just done yourself a great favor by taking the time to read this and to choose one of the thousands of other flooring companies who will no doubt do a better job than these jokes. read more

I usually don't leave bad reviews however I can't not this time. I bought flooring before from this location that my contractor put in a few years ago. I wanted to stay with the same floor upstairs. I needed to do 4 bedrooms I decided to have the store install the flooring what a mistake. They were loud and extremely messy. Didn't cover any furniture or my clothes in the closet. I asked for molding in 1 bedroom that they put up in pieces it looked terrible Not 1 piece without terrible seams. They charged me for 5 pieces and only used 3 when they came back the following day because I refused to sign off on the job they fixed the molding. When I spoke to my sales person missy she asked if I read the contract they don't clean up or cover anything. They also didn't leave any extra flooring. I should get what I paid for. The floor looks fine however I'm with out any extra floor in case something happens and it seems like no one really cared about the job. It saddens me that companies really don't care once you pay for the job. read more

Karessa Garland was amazing! She has a keen sense of style and color. We brought in a piece of the vinyl flooring we wanted and she found an excellent match. She was also extremely helpful with our carpet choice, showing samples, comparing them to the vinyl flooring for color preference. She never hesitated to check with the carpeting companies for availability. The final choices look fabulous in our new home. read more

Flooring 101 is awesome! Ross made great suggestions, came to my home to measure and help me make the best decision. I shopped around but their price was the lowest. The flooring arrived within 3 days and it was installed 2 days later. A team of 5 pros showed up on time and worked late, until the job was finished. They were very careful moving my furnishings, took pictures so they could put everything back and cleaned up after. More importantly, I LOVE the floor! I went with Luxury Vinyl Plank that looks like wood without the maintenance. I highly recommend this flooring option and Flooring 101. read more

Flooring 101 - Thousand Oaks - Flooring Near Me - Thousand Oaks, California

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I'm giving 1 star because the sales team was friendly and helpful. Installations, however, have been terrible. We had them put tile in our bathrooms, and shortly after completion the tile started coming up in the master bathroom. Flooring 101 did respond and made it right, removing and reinstalling the tile, so we went back to have carpeting done. The carpet installation has been a nightmare. First, the carpet showed loops coming up out of the pile. Took a month to get a response. Now we have carpeting on the stairs and landing bunching up, like the pad underneath wasn't secured or something. We've sent pictures twice and we're coming up on a month with no action to correct the issue. Next time we'll go somewhere else. read more

Ordered some carpet, paid our deposit and then had to wait to get it installed because we were having some other work done at the house. Once we were ready for install, we got a date a few days later. The guys showed up when they were expected and worked very hard all day. The carpet install was as expected! They moved furniture, and put it back. The guys cleaned up after themselves and we're very polite. read more

This is long overdue. We had our entire home replaced with LVP from Flooring 101 almost a year ago. We love our floor!! Ross and his team were excellent. I feel bad I cannot remember the installers names because they did a wonderful job. read more

We had a great experience with Ross at Flooring 101 in selecting our new wood floors. Then we had an exceptional experience with Arturo and his team for demo and install. They were efficient, clean, work hard, and cared about the end result. Arturo answered all my questions kindly and patient rly. I would trust them to do any future homes we have! Make sure to ask for Arturo before your demo and they'll also do your install. read more

Flooring 101 - Thousand Oaks - Wood floor install - Flooring Near Me - Thousand Oaks, California

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If there were 10 stars, I'd give that. Missy was incredible. She was patient and professional and so easy to deal with that I felt like I made a new friend instantly. I have no doubt that she (and Flooring 101) will do right by you as well. Way to go Missy! Alissa Morton read more

I went to showroom sept 4 and after measuring was advised we could install sept 23. Sept 20 I was called by Installation dept and told I was never given that date. So they had trouble with their scheduling and I was given date of Oct 5. I called Hector the sales person and he had many excuses. Finally asked if I could do sept 30 then called back and told that doesn't work either. After calling the manager Ian we finally agreed on sept 30 between 8-10. They were late and I was told they couldn't finish the job in a day. Never told this by the salesperson who came to my house and measured and knew what was required. The whole process was a nightmare and communication was horrible. I would not recommend theM to anyone . read more

UPDATE: As of August 11, 2017, there has been NO response from the owner of Flooring101. Underlings have evaded my phone calls as well as my personal visits. There is currently NO resolve to to their defrauding me by substitution of low-grade wood for my premium hardwood flooring. Shameful, just shameful! Original Posting on March 26, 2017: Easy parking. Helpful staff. Lots to choose from but they didn't display the flooring I was interested in so I was referred to their Massive Mother store in Oxnard which did have it on display. I purchased it at the Oxnard store and was completely disappointed and defrauded when they substituted odd-lots for my Premium First Quality Hardwood Flooring. You can see the full report on the Flooring 101 Oxnard page. read more

As someone that has been in retail management for over 15; customer service is everything. Long story short I ended up taking my business else where and paying $0.20 more a square foot to be treated properly. The staff seemed uninterested in helping. It was worth it to pay a little to be treated properly. read more

I wanted to thank the nice people at Flooring 101. We had a great sales person in Roger Delgado, he was polite, knowledgeable and efficient. His communication was excellent, he kept us up to date throughout the entire process. Once everything was picked out and scheduled Ricardo and his crew showed up on time and did the installation. They were great, his whole crew was polite and friendly. Best of all they worked hard and did an amazing job. The thing I liked most about dealing with this company was how professional they all were. They did what they promised to do and did it on time. If you choose them you won't be sorry. Regards Mike read more