I used to love love Tiffany's. Lately their customer service hasn't been the best. Quality isn't as good as it used to be and the prices keep going up. read more

Tiffany & Co - Jewelry Near Me - San Francisco, California

How do you best handle retail workers who believe the law is not as important as company policy, especially one that lives in the world of Dunning Kruger? I tried picking up a ring that needed a stone replaced. It took two, yes 2 months to insert a melee and it only cost $500.00 for a stone that is worth $10.00 at best. The store manager refused to do the transaction even with documentation to acquire. Randy said that I would need to be willing to volunteer my personal information to be provided and placed in a Tiffany Database in perpetuity. He said this was company policy, but it isn't the law. Randy then decided to call my wife and be an arrogant individual. Both are direct violations of CA SB-375. https://www.diamonds.pro/education/melee-diamonds/ https://www.oag.ca.gov/privacy/ccpa Randy, this is beyond foolish to think the law doesn't apply to you when it does, especially with fraudulent statements from Randy. read more

I had a really disappointing experience with Tiffany & Co. I ordered wine glasses as a wedding gift at this location and paid extra to have the couple's initials etched on them. I placed the order in early February and was told they would be ready for pickup in 2-3 weeks. After over three weeks with no call or email, I followed up and was told the glasses had been ready for pickup for a while--yet I was never notified. When I finally picked them up, I discovered that the etching hadn't even been done. With only a week left before the wedding, they told me they would have to send the glasses back, and it would take another 2-3 weeks. They also said they couldn't expedite it because the etching process is delicate. I get that mistakes happen, but for a luxury brand, I expected better communication and attention to detail. Since I couldn't wait, I just got the etching fee refunded, but the whole experience was frustrating. I've never had issues with Tiffany before, but this was really disappointing. read more

Tiffany & Go... somewhere else. It's actually impressive how terrible the service is here. I visited this afternoon to shop for an engagement ring, and apart from the gentleman at the door (who was incredibly welcoming and helpful), the associates are exceptionally talented at ignoring you. We were directed to a back room on the second floor, where there were 3 groups. One couple who was being helped when we arrived, ourselves, and another customer. 1 associate behind the counter. She finished with the couple, and I told her the other customer was there before us. She proceeded help the other person, so we continued to patiently wait. About 5 minutes later, an employee wielding a laptop entered. "Great, she called someone up to help us", I thought. Wrong. He told her he was just gonna sit up there at the desk, opened his laptop and started typing and chuckling at his screen. After about 20 minutes, I asked if there was anyone who could help us. Associate 1 looked at me as if I had asked her how to split the atom. Laptop guy, after watching us just wait for 15 minutes told us he would check if there was someone who would could help. Too little, too late, unfortunately. I get it, it's just a job. Looking at how I'm dressed, I'm sure you don't really expect to make a sale, so it's all the same if you ignore me. It's a choice, just like my choice to take my business somewhere else. The employees at your stores are representatives of your brand, and with the legendary reputation of Tiffany & Co., I honestly expected the very best here. How disappointing. read more

We came here twice within a week. The first time we came, We were told that we needed an appointment but we were free to look around. As we were looking, a kind lady said that if I saw anything I liked to let her know. We were then approached by Michael who assisted me in trying on engagement rings. We had another appointment at Harry Winston and walked around Cartier. I liked the service that Michael gave and we went back a few days later to pick up my wedding set. Tina and Michael were hospitable and fantastic. They have a beautiful selection of many types of jewelry, and especially engagement rings. You definitely get your money's worth, although, it is expensive. They are less expensive than Cartier. I feel that Tiffany & Co is worth the value. read more

I recently lost my wedding band after almost 25+ years. So, I took advantage to visit the store on a recent trip which took me through the city. I made an appt online and was contacted by a staff member who wanted to prepare for my visit. We were greeted by the friendly folks and offered coffee or water. Daisy soon came to assist us. She had my ring ready. Meanwhile my husbands was excellently cleaned and polished. It ended up being a little too loose, so I will return it to exchange it for a smaller size. That is customer service! read more

Agree w most of the other reviews. Tiffany is not what it used to be. Went here to get a necklace repaired and diamond earrings cleaned. Earrings were purchased from Tiffany 25 years ago and associate refused to clean them. Turned into an argument. Next was the necklace repair. Repair took over a month (not very timely). I went to pick it up and when the associate brought it back I asked what was repaired. The person responded "i dont know, im not the repair rep" oh ok. I asked, what are you? Person responded, im a customer advisor that handles sales. Oh, my bad. Excuse me. Lol. Anyways, I dont plan on buying from this company. Service staff prob makes a little over minimum wage and does not provide exceptional customer service. There were also a bunch of staff standing around chit chatting. Not very professional. read more

Update... l took my ill fitting, cracked bracelet to my local jeweler in the hopes that he could repair the bracelet since Tiffany could care less. My jeweler is an exceptionally talented and very experienced goldsmith. I was notified today that he cannot repair the crack as the bracelet is NOT SOLID GOLD, BUT ONLY GOLD PLATED! SERIOUSLY? I was just stunned when l discovered this. What a total rip off! He explained that were he to repair the crack, it would cause the bracelet to break as it is hollow inside....a risk he rightly wouldn't take. The size is not adjustable either. So, the bottom line is that l am stuck with a ludicrously overpriced bracelet that is of exceptionally poor quality. I am in the midst of trying to establish my next move to protect my rights. If you are considering purchasing a Tiffany piece in the near future, l would seriously think twice as the quality is subpar and the customer support completely nonexistent! SHAME ON TIFFANY! read more

Yes, we all know that Tiffany's is a special place. No need for me to state the obvious. This review is for service. Service by Gigi, that is. Gigi is professional and polished, as is to be expected here. But she is so much more than a capable member of the Tiffany's team. She is down to earth, relatable, approachable. She actually came across as "one of the girls." And she did so seemingly without effort. I was visiting the store with one of my besties, and she and I were actually on our way out. We were doing one last walk through... It's hard to leave Tiffany's. Gigi offered her assistance. She said we were welcome to try pieces on. She told us how she and other staff members try on pieces at closing time. See? Relatable! She was so amazing, that I was compelled to ask her name. Specifically for a 5 star review. Gigi, thank you. You made our shopping visit exceptional, and you weren't even our sales associate! You are an absolute gem, in a building that is chockfull of them! 5 stars. read more

Service was abysmal. I asked if I could have my wedding band resized and was told "no." With very little fanfare, the fun time my husband and I had picking out rings there in 2019 was destroyed. For a "luxury brand" I'm surprised Tiffany & Co. would hire such unhelpful staff. Don't waste your money here; the glamor is gone. read more

Not The Tiffany of Yesterday- Not Even Closr I have many, many pieces from Tiffany and came in last month to drop off two items- one repair and one setting check which I have done yearly for the past two decades. I was told immediately that an appt was needed and that a same day was not possible despite the place being very quiet. The snootiness of the entire team - save one- was off the charts Several weeks later I was sent a message that I would be charged $280 to have the ring reviewed in NY. It's time to move on and I will update my entire family to do the same. read more

I dread shopping during the holiday season. Thankfully when my daughter decided to pick her Christmas present, we had a pleasant (quick) experience in SF. It was our first time in this branch. We usually go to another branch. From the time we arrived until we left, we were treated with utmost professionalism. My daughter had a wonderful experience. read more

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An absolutely fantastic experience and the best impressions. I bought diamond earrings, and they helped me make the right choice in a subtle and professional way. My wife was absolutely delighted! The service was of the highest quality. I would especially like to thank Mr. Eric Padula, the client advisor, for his understanding, patience, and professionalism. read more

Impeccable service as you would expect. Better than what I have experienced at other locations. We were greeted at the door, and we knew what we wanted. Instead of shuttling us to someone else, we were escorted to what we sought. Our salesperson showed us some other options, too, and we made another special purchase. read more

Wade made my 50th birthday even more special! He was able to smile when my husband was losing his mind over the prices:) And then found me something that wasn't on display that fit me perfectly. If you're in SF and want that special attention and a special gift from the historical Tiffany's, go see Wade. read more

Tiffany & Co - My birthday gifts! - Jewelry Near Me - San Francisco, California

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I have been a customer of this store and Tiffany & Co for the past 30 plus years. We have purchased jewelry and items from their home decor in San Francisco store, Walnut Creek, New York and all over the world. I have a large vase that has been purchased in San Francisco store some 20 years ago and now I would like to pass it down to my daughter. This past Saturday afternoon, I have stopped by to have the vase wrapped and be ready to gift. When I walked in the store I was met by one of the associates and asked what's the purpose of my visit . I briefly described my need and was advised that an appointment is necessary for something like that, especially on the weekend. He went ahead and showed me the QR code, I copied it, and scheduled time just for the next day, this past Sunday, July 27. I was running a little late and while driving I reached out just to advise that I may be a few minutes late. I ended up speaking to a female associate, I believe her name was Esmeralda. She told me that they wouldn't be able to do that, it's ONLY being done at the time of the purchase. I asked then why I wasn't informed of that by other associate on Saturday, why did he tell me to just schedule an appointment? She told me that I was speaking to their security, the doorman, and he misinformed me. I went on and repeated myself that I was speaking to their sales associate and he gave me a QR code. She was rude, disrespectful, basically implying that I was stupid taking suggestion-recommendation from a doorman... and warned me not to come to the store as nobody will be helping me with this request... WOW, this is customer service at Tiffany's??? It's going to be a very long time until I set my foot at Tiffany's store again especially in San Francisco. Management should really be ashamed of this type of representation read more

Service at this location is horrible. They don't seem to care about the customer. The locations I've been to in Los Angleles are far superior. Didn't treat me kindly until I took my wallet out. read more

I looked on Tiffany's website prior to arriving. I wanted to buy the $155 stainless steel dog tag. The below picture is off Tiffany's was of now. It is what I came in to buy. The staff said they don't sell it and never have. I am shocked that a Tiffany representative has not responded. Due to thIs I do not plan on furture purchases. This is sad as I have an extensive collection of jewerly for myself, my dog, and dog accessories read more

Tiffany & Co - This picture is off Tiffany's as of now. It is what I came in to buy. The staff said they don't sell it and never have. - Jewelry Near Me - San Francisco, California

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The customer service at Tiffany's is always top-notch! The staff was friendly and knowledgeable.

My fiancé and I were blown away by our recent experience at Tiffany & Co. in SF. We originally had an appointment at Cartier in Union Square, however, upon our arrival, the staff at Cartier told us that they had no record of our appointment in their system. To say I was disappointed was an understatement because we were looking forward to our experience of buying my fiancés ring there. We decided to go up the street to Tiffany, as my fiancé had purchased my ring there a year prior. As soon as we walked in, we were greeted by Fume, who was so sweet and made us feel right at home. We told her our experience down the street and she immediately pulled out all the stops for us to have an amazing afternoon at Tiffany's. She escorted us upstairs to a Sales Associate, Wade, and they set us up in the room upstairs. We were gifted champagne, macaroons, and chocolates. But more importantly, they spoiled us by bringing us the rings that my fiancé was interested in. It didn't take long for my fiancé to pick her ring. And Wade made it an easy and stress free experience! We are still reliving the experience we had at Tiffany & Co. in SF. We will be customers of Tiffany for life!! read more

So I came here for a cleaning and finally picked up my jewelry after a couple of weeks. Just to find out it is as dirty as I left it? I wished I had before pictures so I could compare but both of my pieces look dirty still? Not sure if they just dipped them in water or what? Maybe I need to pay to get it polished rather than the complimentary cleaning. read more

Will not ever shop there!!!! I asked a simple question about parking to the security man and he completely tried belittling me. Spoke with the manager at Tiffany's and he said he'll handle it. But who knows what that means. I'll be filing a formal complaint with his security company. Oh and the Tiffany's in Pasadena is wayyy nicer! read more

Tiffany & Co - Jewelry Near Me - San Francisco, California

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Bought a pair of special earrings for my daughter's 16th birthday. I came back to exchange them 3 weeks after her birthday (6 weeks after I bought them) and they wouldn't exchange them for a larger size even though I was happily planning to spend more money. They were new, in the box, with the receipt. I literally can't believe it. She and I both have our entire lifetimes to be Tiffany's customers and I would never spend another dollar there. I was told by the (very lovely) saleswoman that It's true even if you buy someone a wedding present. If they don't open it until after their honeymoon and want to exchange it and it's been more than 30 days they are not able to do so. read more

Review for 11/2020 TL;DR A two-story Tiffany & Co building with an extensive selection of jewelry/watches/etc, knowledgeable & professional workers, customer service a hit or miss (personal experience & other Yelp reviews) Rec'd: Come in with pictures of what you want to buy before coming in. When we walked in, there were 3-4 people on the main floor, with an older male worker working at the central island. He immediately greeted us and asked what we were looking for today. We showed him a picture of the promise ring I had wanted, and then directed another female worker, Anna, to show us the ring which was located upstairs. Throughout the entire process, Anna was professional, thorough, and attentive to our concerns and gave us advice as a Tiffany & Co jewelry expert. After purchasing 2 rings, she gave us her business card and told us to contact her anytime. She also gave us a brown bag to put our purchased items in. As we left, the security guard opened the door for us and told us to have a good day. We had a pleasant experience throughout. Note: we weren't particularly dressed-up or anything. A week later: there was a small scratch at the back of my ring (you can't really see it unless you meticulously inspect it) and it definitely wasn't there when we first got it. So we texted Anna and she promptly replied. My BF went in to exchange the ring, but they didn't have it in my size, so they ordered it for me. It took a week for it to get in, and Anna texted us again letting us know it was ready to be picked up. Location: This store is adjacent to the Apple store and across from Macy's in Union Square. Nice area and minimal parking out in front. read more

Tiffany & Co - Jewelry Near Me - San Francisco, California

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What is there not to love about Tiffany & Co?! We visited this store yesterday to purchase a gift for a dear friend. We were greeted by friendly staff at the front door. Sallie, one of their sales consultants, assisted us on our purchase. The store is beautiful and huge! I've been to other Tiffany & Co locations, but the SF Post Street location is just gorgeous! The store is two stories and offers a vast collection of Tiffany & Co items. We worked with Sallie and she was very patient with us as we shopped around. She was very informative, helpful, and personable. Sallie made our shopping experience at Tiffany & Co enjoyable. We would definitely return to this store location and would love to work with Sallie again! read more

Tiffany & Co - Jewelry Near Me - San Francisco, California

The service is phenomenal and the product is quality. I hate to admit how often I go to the store read more

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The spectacular service we got at Tiffanys yesterday deserves a thousand stars. My husband blacked out in front of the store and they opened their doors for the paramedics, fireman, two wonderful policemen and the passerby who was a paramedic. We were treated so kindly by the staff while he was assessed and taken by ambulance. Thank you Tiffanys at Union Square in San Francisco. My husband was treated and is fully recovered so our next visit will be for shopping!! read more

Who doesn't like diamond??!! Not me tho Lol. Okay let start with 15 years ago when I can only afford small jewelry like necklace and bracelets and now their diamond is so nice! Oh and what I love the most is a free cleaning service! Thank you!! read more

My fiancé and I traveled to San Francisco to be sized for our wedding bands and to place the order with custom engraving. We were immediately greeted upon entering the store, and assisted by Client Advisor, Michael Aleshin. He was friendly, attentive, knowledgeable, and efficient. Michael made the entire process pleasant and special. We had our custom engraved bands mailed to us. We received them in 5 days with next day shipping service provided. The bands are gorgeous, and we're completely satisfied with our purchase. Thank you to San Francisco Tiffany & Co., and especially Michael Aleshin. read more

Tiffany & Co - 3mm platinum Milgrain bands - Jewelry Near Me - San Francisco, California

This stellar 5 star review is a Thank you note to the greeter/concierge who was at the helm of the front door today at 3pm. This gentleman, I wish I asked his name. I was asking for information and he was so helpful, kind and hospitable. If you are looking for white-glove, Aston-Martin level of service, this gentleman is the one you want extending your brand. Thank you for your kindness today when I really needed it. read more

If I could give six stars I would!!! I came to the store several times for a gift from my Mom, and every single time I was treated like I was the most valued friend and customer they had. I saw other employees interacting with other customers while I was there, and this level of exceptional care is pervasive. It's a unique and special store and the team that works here is exemplary! In particular, I'd like to thank Wade--who went above and beyond, and also Amanda, and Antoine. Wade took the time to find out exactly what I was looking for in the way that you would for a close friend or family member. He understood it was a big decision for me and treated me with genuine empathy and sincere care. This made ALL the difference. Because of the outstanding customer service I received, I have recommended these exceptional employees and this stand-out store to others. I definitely plan to return for future purchases!! Thank you from the bottom of my heart for making this gift from my Mom such as memorable experience. People often ask why a piece of Tiffany's jewelry is "worth it," and the answer is, it's the experience. The jewelry is lovely and the experience you have with the people who work there makes it memorable. I'll always remember this truly special gift from my Mom with extra fondness because Wade, Antoine, and Amanda made it so very special. Thank you! read more

What is love? It is the famous song by Trinidadian pop group Haddaway; "Baby Don't hurt me" goes the hook and catchphrase of that 90s jam. Tiffany & Co is my favorite go-to place when I am short of words to express how I feel. Their pieces are eternal. And thinking about a proposal, which has been on my mind for quite some time, I decided to make it a surprise on my birthday with a promissory ring and then a surprise visit to the Maldives to pop the question. An $18K jewelry doesn't come close to the actual feeling of loving someone and wanting to spend your forever with them because my love is priceless, and so are pieces of jewelry from this iconic brand. read more

Tiffany & Co - What is love? Removed the engagement/promissory ring!! - Jewelry Near Me - San Francisco, California

Jackie is amazing! she helped me deep cleaning my Tiffany ring so I had more confidence for the client event next door today. she also helped me shop for the engagement present for my little brother when I was around the store last time. thank you Jackie- you made me feel home in Tiffany! read more

Wow this store REALLY sucks. Customer service was pretty damn bad and the store policy on selling things to only a select few is some elitist shit. I had to call back several times just to be told that the item I wanted was not going to be available. I wouldn't mind if I hadn't had to keep calling just to get that answer, but come on, at least return a goddamn call. The fact that I hadn't posted a review for a few years and felt compelled to come on to write how shitty this store and it's customer service is, hopefully will convince some people this store (and chain) just isn't worth it. I feel like I would get treated better if I were getting pistol-whipped and robbed at gun point outside. Take your business anywhere else, I'm willing to wager they treat customers better and with a healthier respect of their time. Bvlgari and Cartier are all better options in my experience. I'm sure Harry Winston as well, but I've never been in there. Thanks Tiffany's and fuck you very much. Your staff is hot garbage. read more

Owning something from Tiffany & Co was always a far dream for me. Growing up, I was never exposed to jewelry because it was something we couldn't afford. My partner and I were engaged at the time when coming into this store. He took me here to pick out my wedding band. I was dressed pretty down and super casual, so I felt as if they ignored us. Only two people greeted us the whole time. The security at the front and a person at the nearest counter. I see that they gave champagne to people that was just browsing and walked out without purchasing anything. No one really helped us out like how they were helping other people out. Mind you, this was in the evening and the store was pretty empty. It wasn't until we asked a few questions. I wanted to see a few rings, but the older man helping us out seemed like we were a burden. I didn't feel welcomed. Hell, they didn't even try an effort to sell us anything or butter us up. Something that I've always experienced at other Tiffany & Co stores! The vibe was just awkward... Until my partner and I finally decided on the band I wanted, all we said was "we'll take this one." That is when the older man decided to perk up, start awkwardly smiling (fake as hell lol), pour us a glass of champagne, and theeeeen thats when he tried to sell us more jewelry. It was an awkward experience. Of course they will be nicer to us when we spend a couple racks. geez. I highly suggest not buying from this store if you want to get a better experience. Hate to say it, but they did judge us on appearance. read more

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OK, what more needs to be said, other than, TIFFANY & Co; actually, a lot more! Yes, the name sets the stage, and some can even be a bit intimidated; but, trust me, go in, walk around, enjoy all the exquisite items they have on display. The staff are all lovely, welcoming, friendly people who enjoy introducing anyone who drops-in to the wondrous items in the cabinets. Our go to sales rep in SF is Jackie Smith who is an absolute delight; always happy to help with big or small purchases. Whenever a special family friend gives birth, we always arrange to send the Tiffany sterling silver Man in the Moon baby rattle. Yes, of course, its a silly extravagance; but, a new life is to be celebrated with joy and extravagance! We also couple that gift with a family favorite children's book, Goodnight Moon. And, of course, there's the iconic Tiffany box: from the moment the recipient spots that unique color, they know instantly: Tiffany! Next time you pass by a Tiffany store, walk-in, browse and enjoy, and if you're in the SF Union Square store ask for Jackie, she will make your day with her gracious manner. read more

Tiffany & Co - Tiffany Man in the Moon sterling silver baby rattle - Jewelry Near Me - San Francisco, California

I just had the most appalling shopping experience at Tiffany's, and I would have given zero stars if I could! I walked in, and was approached by an Asian girl who asked what I was looking for. I inquired about Patek Philippe watches, and getting information was like pulling teeth. Furthermore, her snide comments and demeaning remarks throughout were uncalled for. TLDR: The PP specialist wasn't in, sure, so I asked about his hours and got his business card to contact him. I then asked if they had any PP I can look at. The SA said you have to be a customer. I then asked what that meant: do I have to open an account, or have bought something. She said yes, you have to have bought something before (?!). So I guess you can't even ask to see something because I haven't bought anything previously? There was a kind SA who overheard our conversation and said yes they have 2 PP watches, and suggested that my SA can bring us to the display case. My SA had an annoyed look on her face and said she couldn't show us in person, but she could show us online (?!). Now I guess she was annoyed because she had to do more work, and proceeded to call us to a counter away from the other SAs. She showed me on the phone what those watches they had in stock. I asked about the price of the rose gold one. She didn't know, and this is where things got really interesting. She said if I knew what I was asking for. I said yes, I know PP watches. She said do you know how many people come in asking for it? I said yes, I am aware. She said we have customers who have priority for those watches. I said, OK, that's to be expected. She said you can't just come in and buy a PP. I was like OK, fine, so what is the pre-spend (I buy bags at Hermès, I know the game). She could not tell me what the pre-spend was, and proceeded to shut it down by saying that they have many customers who spend millions of dollars there. OUCH. Not sure why she felt the need to say that, that's no way to treat any customer, and she should definitely not be in customer service. Sorry Tiffany's, you've lost a customer; I'll take my business elsewhere, life's too short to deal with crass and unnecessarily judgmental SAs. Unless someone enjoys a rude and sadistic experience, I suspect your other customers will be turned away as well. read more

As soon as we walked in we were amazed at how huge and beautiful this location was! They had a lot of Jewerly you won't find at other locations. Upon arrival we were asked what we would like to drink. We had champagne and water and picked out the most beautiful necklace! The cool thing is they have Patek Phillip! I strongly recommend going here! read more

Tiffany & Co - Jewelry Near Me - San Francisco, California

Calm and well presented associates who were very helpful and friendly. I was looking for a new necklace for an upcoming birthday dinner (my own) and I had a few in mind. Diane, who was working on the 2nd floor, was very accommodating. This is the Flagship store. It is quite big and you are clearly able to be an appointment and just walk in as well. Diane was very knowledgeable about the Tiffany Hardware collection. I am very confused about the negative reviews, and that is unfortunate, because I believe they had wonderful customer service from when I opened the doors to when I left. read more

Tiffany & Co - Tiffany hardware collection - Jewelry Near Me - San Francisco, California

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Rebekah was super helpful in getting me exactly what I was looking for! She took her time and even let me know what looks best for me. I would definitely go back! Thanks Rebekah!! read more

Tiffany & Co - Makers Ring - Jewelry Near Me - San Francisco, California