DO NOT HIRE TIDY TO CLEAN YOUR HOUSE!!! A cleaner came to my home named Kevin. While he was on time, and did some cleaning, he neglected a lot of things on my to-do list. But here the worst part. He stole my $350 Bose Headphones AND $50 IN CASH. Tidy has a F rating with the Better Business Bureau. As they should, they are absolute scam. read more

This is the worst cleaning service I have ever experienced. And they are not cheap!! Don't waste your time. My first "pro" was at my door according to the text then suddenly too ill to show up. My second one had no idea what she was doing. She used such harsh chemicals that I got a headache and had to hide on the porch. The floor "mopping" was taking my swiffer with a paper towel and spraying the floor. No carpet was moved to actually mop around. The vacuuming was a joke. DO NOT WASTE YOUR MONEY!! You would be better of taking the $125 and flushing it down the toilet. TERRIBLE TERRIBLE TERRIBLE! read more

UNSAFE - 48 HOURS NOT KNOWING WHERE MY KEYS ARE This company is a nightmare. They don't verify their cleaners. This means that you have perfect strangers entering your property without knowing anything about them. In my case, the cleaner took the keys and after 48 hours I still don't know where the keys are, who accessed my apartment, or have a phone number to contact. Their customer service is not only unhelpful, but also very irritating (no phone, only emails get answered days later). It's unbelievable how a company like this one is still in business. read more

The "Pro" was a no show, completely cancelled on me and had no contact. Charges went through first, app didn't work well on most devices, the concierge and contact / call was a circle of wall leading no where. I had an urgent cleaning for my rental property RIGHT NOW. And this Cleaning service is absolutely a scam. I am totally screwed by driving 2 hours to wait for this fake cleaning service at my rental property - and the client is going to show up right within 2 hours. I will try to sue this scam business. read more

Horrible experience.I booked two appointments for move in and move out cleaning long ahead of time.This guys cancelled both appointments in the last minute.Just unbelievable and very irresponsible when people count on your help u turn your back on them.I wish i can give 0 stars read more

SCAM DO NOT USE THIS SERVICE OR THEIR APP!!! This service was recommended by an apartment finding service. The app requires that you put in a credit card but states you will NOT be charged until the service is scheduled. There was NEVER a service schedule and $120 showed up on my credit card two days after the app stated they no one "picked up" the job. I am STILL waiting for the refund....going to doubt I will ever see it. Have reported to my credit card as fraudulent . Update the company did issue a refund. read more

The reviewer Bobby P. from Manhattan Beach, CA nailed it when he says 'its hit and miss. Like him or her, I have been using Tidy for over a year and each month, I open the door with abated breath wondering if this new person will do a good job. One mopped over a dusty floor and told me streaks were as good as it gets. A few came 20-30 mins late and didn't provide the 2.5 hours I paid for and another left my home in a worse state with a very sloppy job. One told me my home was already clean, which was a red flag as our versions of clean were completely different and another told me she dosen't dust blinds (huh??) I've had one really good person whom I requested several times till she eventually moved out of State. Sad thing is her name still on their rota (conveniently it says she doesn't service the area) even though I know she no longer works for the company which further gives you an insight to Tidy. In contrast to other companies they are cheap which is probably why they are in business. read more

Please stop leaving your trash in my front porch. I've used your service in the past and it was awful now send some over here to pick this litter up. read more

Tidy - Home Cleaning Near Me

To begin, she showed up 30 minutes late and said she was having trouble getting in the gate, I was outside watching because I'm not super trusting of having people in my house I am unfamiliar with. She was in fact lying, she contacted me 20 minutes after her set arrival to say the gate wasn't working- even though she still hadn't arrived. I then said id be there in a few to let her in. I watched her unload her car around 11:25 and get in the gate without an issue. I called her to say "im here, do you still need help", she replied "no im in"... 11:30 Arrival: Then I turn on my home camera she walks the place scoping it out, she opens almost all my drawers and cupboards- is this standard? She then makes her way into my bathroom and opens all the drawers and rummages through them for awhile. She then grabs a hair tie of mine and ties her hair with it.... Not ok. She now goes into my kitchen and starts cleaning (45 mins after she was suppose to be cleaning already). I can see her in the reflection of the refrigerator rummaging again through all my cabinets, and I can hear them slamming open and shut, eventually she stops where I keep our snacks and I see her on camera eating something. 11:56pm She also goes into my fridge a few times- not to clean but grabs something out.. i'm assuming a beer because I can hear the glass slamming around and that's all that is in the fridge door. Is it standard that instead of cleaning your employees or people you contract eat customer's food? She also is chatting on the phone and texting as she 'cleans'. It now is 12:11 and she's cleaned the stove and wiped down a few things.... in addition to looking through all my cabinets and drawers, talking on the phone, eating.. Not to mention my kitchen is TINY and all she had to do was clean the floors/wipe down counters and appliances, she's now spent an HOUR doing that and still isn't done? After she finally finished the kitchen at around 12:50 she goes into the hallway shelves and looks for something? Then she begins to sloppily 'do the floors' and dust. If I wanted to take a swifter to my floors and not get any dirt up in 10 minutes I could have done that without paying $135... she hasn't even cleaned or mopped anything. Its now 1:07 and she's been in my bedroom with no cleaning supplies in hand.. I can only assume going through all my drawers and closet? I asked her vacuum in there and the vacuum is sitting in the living room with all her cleaning supplies. Oh wait.. here's some movement.. she goes into my fridge and grabs something then goes back into the bedroom with no cleaning supplies. Not to mention she still hasn't done anything in the bathroom! Now 1:18pm she takes out some of our floss and flosses her teeth in front of the mirror. That is unacceptable. I took a video of my place before she came because I wanted the floors/counters/baseboard cleaned. I made sure the place was very clean before anyone came for this reason. I wanted them to focus on the floors- this is why I added that note. This is not what happened and this is a half ass job done by a sketchy contractor. Regardless, I am really disappointed in the services your team provided, I was looking forward to continuing to use Tidy's services as I thought you vetted your contractors and the app platform was going to be convenient. Instead I feel ripped off and my home feels violated. read more

I wish I had read reviews before using this service. First scheduled cleaning, cleaner cancelled. He was sick, so ok, I guess, but there is no real process for finding a replacement Got a cleaning rescheduled for 2 days later. Cleaner did just an ok job - did not follow the to-do list, even though he said he did. Next scheduled cleaning, showed up and did the cleaning, but again did not follow the to-do list. Next scheduled cleaning, cleaner cancelled 1/2 hour prior to appt due to a "personal issue." Again, rescheduling is a real hassle. Rescheduled cleaning for three days later. The same cleaner cancelled an hour prior to cleaning time - said she had decided to take a vacation. Customer service gave me a "credit" - but it isn't a refund, it is a credit toward a future cleaning - which I will never see since I won't use them anymore. read more

Do not use this company! I had someone come to clean my bathrooms. First two times were great. After that it went downhill. She didn't show up one time. Ok, fine. The next time she actually asked me "Is there a problem" when I asked if she was coming. This was an hour after she texted me and said she was on her way. She claimed she lived in the same city, I figured an hour would be sufficient time to arrive. I immediately got an email saying that she no longer services my area. The company had no apology and refunded only half of what they owe me. (I paid for two cleanings that never happened) I wish I had read these reviews before I used them. STAY AWAY!!! read more

Please let me know how to contact "Tidy". I think I left a review a couple years ago, and I tried ... unsuccessfully ... to reach out to "Tidy". "Tidy" has again left their advertisement flyer on the doormat of on my front porch. There are clear instructions on my door, asking that letters and small packages be left in the tall basket on my porch. I can lift up the basket to retrieve letters, advertisements, small to medium size packages, etc ... BUT ... "Tidy" continues to leave their flyer right in front of my front door. The least of my spinal issues is a bullet between L1-L2. I don't even wanna list my physical issues, but it's painful for me to pick-up the flyer off the doormat. If "Tidy" was to pay for postage, it, then our mailperson would put their ad flyer/card in my basket, where I could easily retrieve it. .... but NOOOO..!! Really, "Tidy" stop leaving your adds on my porch. I should not have to stoop down in pain to pick up your litter. If someone can please share their phone number, I would really appreciate it. Thank you. PS: The "Tidy" website says it's a pretty cool service and that people love it. Reviews state quite the opposite. read more

BEWARE!!! STAY AWAY Worst experience with this company today. First I scheduled a cleaning only to be texted within 15min of my girl showing up that she can't make it because of care trouble. Finally a replacement is scheduled and she shows up with her 4 month old daughter. So unprofessional, especially when I paid for the higher package. She was really sweet and I understand but come on. This company needs to change its ways very soon. On top of that they have no contact number. It's like it's on purpose or something. NEVER AGAIN! Before you think about ordering a Tidy DONT! Oh and she left a huge black stain on my carpet This place is brand new and now I have to pay someone to undue the damage that was caused by this company. read more

Tidy - Horrible black stain left in the middle of my living room. This is not a joke. - Home Cleaning Near Me

TRUST THE REVIEWS. I used this service and it was truly worse than I could have ever imagined. Not only was my place not cleaned my vanity light was broken. Tidy will only offer a $70 credit for another cleaning meaning I'm now out the cost of the initial cleaning plus over $400 in replacement expenses. Unbelievable they're able to still do business. read more

Do yourself a favor and find another company. Worst cleaning service ever. Meticulously chose the areas for them to clean on their website. And they completely ignored it. Why even have the selections? Complete joke. read more

I NEVER would give out 1 stars. This is my first and hopefully last. But I had to for this one. This is based on their reliability of service and communication online, not their actual cleaning since we used Elizabeth 3x and she was great. They cancelled very last minute last Tuesday, and then again this morning, right at 8am when they were supposed to show up at 8am!!! And they even texted that they were on their way. We make accommodations so when the cleaners come, we are not in their way. This is so frustrating and definitely not using their online service again. read more

I love how a cleaning company advertises itself by throwing its flyers in your homes walkway to clean up. Actually I don't. Stop it.

I do not recommend Tidy, I had a scheduled cleaning at 930am and my cleaner messages saying they were on their way and said they arrived and when I called I got yelled at and hung up on. I'm very confused about all of this. This service is unproffessional and unreliable. Go somewhere else to get your home cleaned this all just left a bad taste in my mouth and this seems too sketchy. read more

This business came to my attention from a cute flyer at my doorstep. I signed up for it then started reading the reviews and realized it was not really my cup of tea. Apparently you do not have contact with a real human being if you have a comment or problem, everything is done through an app. Apparently the app does not understand nuances and the business does not respond in a timely manner or a satisfactory manner. So I never actually used "Tidy" and will find another cleaner. read more

Awful cleaning. It's like I asked my 11 year old to clean and she did a typical 11yr old version of cleaning. I'm not even exaggerating. I'm not a complainer, but this one was necessary. It was so bad that when I complained to the company, they offered me a $45 complimentarily cleaning and I kindly declined the offer. My theory is of you're going to "wow" a new client, you better bring you "A" game on the first try. Don't even bother hiring this company. You might as well have your 11yr old do it. read more

I would give this business negative stars if I could, I have never been more pissed off by a business in my life. I recently had a baby and was feeling behind on house stuff and needed some help getting my home back in good shape. I decided to hire Tidy.com to complete a deep cleaning of my 1800 sq ft home because of the ease of the app and the ability to add specific "to-do" requests. I was heading out of town with my baby so I figured that would be the perfect time to have someone come and clean while we would be out of their way. I requested two cleaners for four hours at the rate of $275. They state on their website that this amount of time with two cleaners is sufficient enough to do a very good, deep clean of the whole home. On their website they list EXACTLY what they will complete during the cleaning. Two cleaners showed up late that morning to clean, Yvette and Shannon. I was out of town with my baby, so my husband let them in before also leaving for the airport. During the time of the cleaning I received notifications through the app that some things had been checked off the to-do list, but that they weren't able to get to some of the tasks due to lack of time. I was surprised because they state all the things they can complete during a deep clean and not even half of the tasks were marked off as completed, but thought maybe they just spent a ton of time DEEP cleaning other things around the home? When we returned from our trip a few days later, we found our home was an absolute mess! There was blue cleaning solution left all over our shower, the rugs were left hanging in the stairwell, nothing was vacuumed or mopped at all (even though we requested extra time be spent on the floors), and the three bedrooms looked totally untouched (dusty surfaces, dirty mirrors, items strewn about). The kitchen table was dirty (not wiped down at all), the floors weren't vacuumed even though our furniture was all moved around, and I was SHOCKED to find a HUGE HOLE WAS MADE IN THE DRYWALL! I know it was done by the cleaner because there is a big pile of white drywall dust under the hole, so it looks like she had moved the chair to clean and then when moving it back shoved it too hard into the wall and then just left it. To make matters worse, she had positioned a chair over the hole maybe with hopes that we wouldn't find it?? I honestly couldn't believe how bad it all was. I reached out to Tidy.com immediately to let them know of our awful experience, request a refund, and ask for reparations so that we could have the drywall repaired. After MUCH back and forth and sending Tidy a repair estimate for the drywall, they refuse to pay for the damages OR refund the cleaning. They claim that in their "terms" they clearly outline that you won't receive MONEY for damages, just CREDITS, even though on the claim form it says to provide as much written detail and photos as possible so that they can hold the cleaner accountable financially. I'm so confused. So not only am I left with a $275 bill for a house that wasn't cleaned at all, but now I have to hire and pay someone to fix the hole in the wall that they made! Tidy added credits to my account to use towards a future cleaning, but the credits don't even cover HALF of what it would cost to have them "deep clean" my home again. How does that help me pay for the actual damages in my home and WHY would I ever hire Tidy again if this was what I would have to deal with? I could not believe the terrible service, lack of accountability and total disregard for my home and the situation they have left me in. I have filed a complaint with the BBB, but noticed that they have a ton of complaints filed against them and all of them have gone unanswered. So I am leaving a review here in hopes that nobody else will hire Tidy.com and we can slowly bleed them dry and run them out of business. CHEERS. read more

Tidy - Size of the hole in our drywall made by our Tidy.com cleaner. - Home Cleaning Near Me

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Worst cleaning job ever at a crazy high price and zero customer service. When I contacted them about the poorly done job they said I only get the amount refunded that I PAID INSURANCE FOR. You literally have to pay for insurance for your cleaning on top of the cleaning fee to make sure the person they send does the job well. Out of 2 1/2 baths and a kitchen they left three counters untouched and the tub and shower filthy during a 2 1/2 hour cleaning. Truly the most unethical cleaning company out there. read more

This company cancelled on me 30 mins before my scheduled cleaning and still charged my credit card. I disputed the charge. Do not hire this service. The most unprofessional. read more

We have NO Soliciting sign on the front door. Tidy is keeping stick on my door their flyers. I called them and asked do not to post anything on the door. Now here is your deserved one star review. Stop being annoyed read more

Tidy - Stop SOLICITING - Home Cleaning Near Me

Do not use this company. We scheduled a $100 - 2.5 hour cleaning. I came to let in our cleaner and show her around the house. She didn't speak English and couldn't understand me so she just started vacuuming... 1. She didn't stay the full 2.5 hours. She lied about it to Tidy and they didn't seem to care or believe me when I told them the truth. 2. I have no idea what she did do with her time. Nothing downstairs was dusted. The kitchen was barely wiped down. 3. Our main bathroom was filthy and you could tell she just did a quick wipe down and didn't even turn on the water. The toilet and tub were dirty. 4. she didn't vacuum the stairs. What she did do was spray a lot of scents and moved around personal belongings. Nothing was really clean. The company tried giving me a credit towards the next time we use their service and when I told them I didn't want to use their service again because of how horrible this was they stopped responding to me. Just don't do it. read more

If I could give zero stars I would. They were supposed to be here at 9:30 this morning. My husband and I are leaving for a trip Monday and my parents are staying with my kids at the house. We wanted their 4 hour deep clean package. They cancelled on us 10 minutes before they were supposed to show up. We used them before a couple years ago, but they kept canceling or some days wouldn't show up. We really wanted to get this done, so we thought we would give them a second chance. Never. Again. read more

Can't follow a simple no soliciting sign! No number just a website. They are traveling all the way to Thousand Oaks makes me wonder! read more

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My uncle with advanced cancer was needing to stay at our home between surgeries so I thought I'd make the house immaculately clean for him. Tidy sent a homeless person who canceled 3 hours after our appointment time. I ended up leaving work to come home to clean myself. Now a week later I get a $300 charge from Tidy for something they never did. THE WORST CLEANING SERVICE I HAVE EVER SEEN. DO NOT USE. read more

Worst money ever spent. Darryl cleaned absolutely nothing and a brand new $50 bottle of bourbon which i purchased the night before was taken. TIDY offered me a $20 credit for future services. Is that a joke, they're lucky I dont file charges for being robbed of my personal property and paying for a service which i did not receive. read more

Don't ever use this service! Housekeeper canceled 20 minutes before she was supposed to arrive. I took the day off work in order to be here when she was here cleaning and now I am unable to reschedule and leaving town for a week. I cannot contact anyone at customer service there is no number to call and the email is slow. I am unable to refund my $99 purchase through the app and no one has thus far. Terrible service, terrible company, would not recommend. read more

AWFUL AWFUL AWFUL!!!!!!! Cancel on you last minute! Horrible! No way to contact besides email which they can take up to 2 days! Absolutely disgusted with this company! read more

The concept is cool. Have a concierge to chat with and have a team come clean your place with efficiency using a web based app. Except that's not what happens. The first cleaning was fine. She was right on time. You can see when logged in when they are there cleaning and when they leave. The second cleaning, they were 13 minutes late... which may not seem like a big deal but I had to get out of there for an appointment. To make matters worse it wasn't the same person as before which I was told it would be. They actually logged in and said they were there cleaning but they were not even out front yet. The guy was nice but I had to go over again what to do which defeated the purpose of the whole thing. Then when push came shove they didn't really know how to clean. The table and floors still had crap on it despite saying they cleaned it. Was not a good experience. I sent him home an hour early because it was so bad and ended up doing it myself. I really should have checked reviews before trying it. read more

I made an appointment without checking reviews on Yelp. My mistake! But then the lady never showed up. We needed our house clean in preparation for listing our house for sale & pictures & my husband & aren't spring chickens anymore so I thought I'd hire some help. No such luck. Flakey!! Terrible!!! read more

I believe the negative reviews, and I wished I read these before booking a cleaning appointment with them. They canceled on the same day of service, within 30 minutes of appointment. I have a busy schedule and had to change my work schedule multiple times to accommodate the appointment. Since then I have re-booked over 4 times, and every time it was cancelled the night before or 30 minutes before the scheduled service with the same "excuse" of a family emergency or personal matter. 4 cleaners canceled on me on 4 consecutive days! Now trying to get my money back. Beware! read more

They never showed up when I needed help with cleaning. I will asking for a refund since I paid in advance. Will not be using these people again EVER! read more

Terrible company. Booked weeks in advance, cancelled 20 minutes before they were supposed to come. No easy way to get a refund. Use any other company. read more

My issue is that I had asked her just to do the kitchen. Only the kitchen. I was home doing yard work, I didn't want to be "the hovering homeowner." She vacuumed and semi dusted the living room, and then simply wiped things down in the kitchen and used my kitchen dish towels to "wet-swiffer" my kitchen floor. Nothing in the kitchen was properly cleaned. (Maybe the microwave) she also said she mopped the bathroom which isn't possible because the rug had not been moved and there was dog fur still all over She left a small trashcan full on the counter and a trash bag tied to my vacuum. I KNOW she had only an hour, which is why I asked her to only focus on the kitchen.(it's small, 12ft by 7ft) When she said she was done, I asked her about the floor area by the dog diners and her reply was "well if I pick them up then the water spills". When I asked her why she used my dish towels,( there were new sponges and paper towels set out for her) she said "don't worry about it, just bleach them." She did tell me that there is pinkish mildew-something in the shower corner, and how to prevent that from happening. (Thank you for the advice) At the door I did give her a $10.00 tip and I told her I had only wanted the kitchen done and was disappointed that her limited time was used to partially work on 3 rooms. I fell Lori would benefit from guidance on how to clearly communicate with a homeowner regarding; understanding the clients requested services, asking if additional services may be done before doing them and asking for additional supplies (rags vs dish towels) to do her job. read more

Horrible first experience. When you mark something that you do, please actually do the job. you said you took out the kitchen trash and wiped down cans. I have a picture of a very unclean trash can. you stated you wiped down kitchen cabinets, I have another picture that shows differently. you also stated you dusted all ceiling fans. that is incorrect. you said you didn't have time to mop the floors. my house is 920 square feet. the fact that you couldn't accomplish the simple task of mopping a floor is beyond me. read more

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The person who came to clean my house was really nice but spent the 2 hours or so cleaning the kitchen and living room when I asked for those rooms play two bathrooms and two bedrooms to be cleaned. They didn't bring Their own supplies and it says that they do(see picture). Again, the man who came was really sweet but I couldn't see that spending about $100 for two rooms was worth it for me. Plus the reviews left me really worried and I didn't want to get screwed over. UPDATE: I reviewed this before the work was done. After I checked out what he did to my kitchen-since that was the only place he cleaned-I was rather disappointed. He cleaned the counters and mopped and swept for but 2 hours he didn't clean my animal bowls, he didn't clean ANY spider webs, the fans still had dust. It was a mess. Not sure exactly what he did for two hours as I was doing homework in my room, not ever checking on him. Then he tried to give my hugs and I just thought that was weird. He then asked me for a tip as he was leaving! I said no I have nothing right now (and I was thinking that I already paid $90 for you to clean my whole house but you only did my kitchen). read more

Tidy - They don't bring their own "green" supplies. They used mine. - Home Cleaning Near Me

I ordered a deep cleaning service for 4 hours for a 900 sq/ft apartment. Pre-scheduled for 12/24 to have the house cleaned for a gathering on 12/25. At 12 pm on the 24th the worker canceled, they had no one to come instead. I rescheduled for 12/25 at 8 am. At 801am the worker texted me saying she had arrived and was in my house; however, I was at my home until 816am and she had not come yet, despite saying she had arrived. I texted her asking if she had my to-do list and she said yes and I let her know I was leaving and would return at 10 am, she said ok. I returned at 1031am and she was gone already, (I ordered and paid for 4 hours), she was there 2 hours (assuming she arrived right after I left and left right before I got back). I asked for my fridge to be cleaned, bathroom cleaned, beds made, kitchen cleaned, furniture dusted and a load of laundry to be hung and trash to be taken out, house vacuumed and mopped. Photos speak for themselves, take a look. Don't book with them. From what I can see, the only thing done was kitchen counters, and clothes hung. The vacuum was not used, nor was the house mopped. My 7 year old does a better job at cleaning. read more

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