I've used this service three times. 2/3 times, the cleaners left 45 minutes early without doing the basic tasks I requested on the APP. On one occasion, the cleaner cancelled at the last minute and then texted me asking ME to pay her cancellation fee. Very mediocre. read more

Half work job. Cleaned fridge but not freeze. Left bathroom tub dirty. Was asking to clean for moving. Empty 1 bedroom. Quick mop. Clean cubbards and appliances which were pretty much wiped down and job half done already. Couldn't even do it half decent. Too many better services out there. Not to mention only able to book online no actual human contact is rediculous. read more

The worst experience I ever had, he came in a half an hour late didn't speak English at all.. he focused on scrubbing toilets, not cleaning the house. He left within 3 1/2 hours and only did half the job. I do not recommend this company whatsoever. read more

DO NOT USE! Never showed up. No phone number to call. Disputing charge through bank. I wish I would have read the reviews prior.

To their credit they gave me a refund but it was physically painful dealing with their platform and booking a "pro" to come out to clean the place I needed cleaned. Had to go somewhere else. I was baited by the low price but it definitely wasn't worth it. read more

I requested a deep cleaning for a 2000 sq ft home @ $156. I ordered this for my 700 sq ft condo due to the site would only allow me to choose the larger space. This cleaning was awful. I had better service for half this price plus there is no way to call Tidy to complain. Stay away. This is an internet rip off. read more

This company has got to be the biggest scam out there. DO NOT USE THEIR SERVICES. They will rip you off. I paid for a one hour cleaning and told our cleaner the areas of the house we wanted to have cleaned. He said he would be able to get it all done within the time frame and only worked on the bathroom. The bathroom wasn't even remotely clean and dirt was all in the shower when he left. When I tried communicating with customer support, they were very unhelpful and have a very slow response rate. I meant it when I say DO NOT USE THIS COMPANY. read more

I knew better than to trust an online cleaning service who will not give me their phone number. I paid for a 2.5 hour cleaning, and for a one time charge they added 25% so it was $156 and they billed my credit card several days in advance. I kept emailing them asking questions and how many people they were sending. They told me only one person was coming. I responded Only one person to do a two man job? I said that was a rip off and I wanted to cancel. But they did not respond. She was 45 minutes late and after 2.5 hours she had to go to another job, so I didn't get my office or the kitchen cleaned. I knew it would take two people. I cannot really comment on the cleaning because it wasn't finished. I don't recommend using Tidy at all. They won't even communicate with you. What kind of business is that? read more

No-showed without any notice and didn't follow up to complete a refund. Charging back, but very inconvenienced.

Book to cleaning cleaner canceled at the time the cleaning was supposed to begin. I already prepaid for the service. No one to contact or reach out to. Basically every review you're reading on here is spot on for what this company is. I was hoping to get a quick last minute cleaning and I was scammed. We'll see if I get my money back. My cleaner was named Rashida S. read more

THIS SERVICE IS A SCAM!!!! My last "pro" cleaned my house with no joke a Cig in their mouth and I kid you not did not know how to make a bed - could not even try without asking me how. They then made a creepy comment about me being single and not one "snatching me up yet" SO GROSS, so unprofessional - get the fuck out of my space with your smelly ass fingers. My floor had popcorn in my room, which I dont even eat in my room; it was all so weird and poorly done. Where did the popcorn come from? I asked the windows to be cleaned, they cleaned 1/3 - it was such a joke They came late, left early, told me I would be refunded for the hours not worked, they LIED - I just wanted them out of my sacred space. They were clearly wasting time and being a CREEP not cleaning Then Tidy took NO responsibility, ZERO they say you have to take it up with the Pro. I honestly did not feel safe doing this, Tidy responds with a no reply email so you have no way of responding, they give you confusing instructions like you must dispute - but there is no way to do that in their app - I even asked for a call bc this was so bad, like out of a SNL skit and no one ever called me. What is the point of a third party if they dont have your back or give you any support? or MORE IMPORTANTLY, VET THEIR PROs - maybe ensure they are qualified know how to make a bed - Better hiring someone off the street read more

Tidy left flyers all over our 88 unit community... and I don't mean they left them on the door. They left flyers in our hallways randomly strewn about. We try to keep our community clean of trash and having loose flyers that were thrown into our hallways by tidy.com is not helping. And... Our community doesn't even allow people to come in and advertise anyway so littering our community was just rude. read more

As you can read from all the poor reviews (try to read in chron order because some of them are hidden and more recent complaints) this is not a cleaning service you need to take a chance with in your home. My daughter paid for 2 workers for one hour to clean an empty apartment, so pretty easy. Floors were her #1 concern and they are wood laminate. Not real wood so you would never use full strength greasy Murphy's Oil Soap on them. But they did. I slipped and fell and thankfully was only bruised in 3 places. On real wood floors you use 1/4 cup to a gallon. These 2, a man and a woman knew nothing about cleaning and did nothing to improve the cleanliness of the floors or anything else. In fact, I went back the next day to go over all the floors for several hours myself. Daughter will NOT be using Tidy ever again. read more

Don't ever hire any cleaners from here. We should have looked at the reviews on here - However it's too late and the criminals that were sent to our house to clean, cleaned all personable items away. read more

This is the email I just sent to Tidy, if you Google them it says it's a scam business , lawsuit and the customers reviews are wild. Now this guy's behavior makes sense. Upon coming home from walking my dog this morning I saw your flyer delivery guy and handed him your flyer back saying I don't need this ( thinking why waste it on me, I've never needed Tidy's services and the flyer could go to someone that will ) when he took back the flyer he straight told me to Fuck Off and then called me a Fucking Bitch. This was a shock cause I wasn't rude to him in anyway, I was simply saying no thank you but I guess he felt the need to tell me to Fuck Off for a flyer? Now I'm sure when you'll ask him he'll lie and say he never said anything or say I said something that I never said. So why don't you test him and see, ask a resident to simply say no thank you and pass the flyer back to him and I'd bet the house he tells them to Fuck Off as well. I can't believe this is a isolated incident, I'm sure while he has worked for you someone else has said no thank you and I'm sure they were meet with Fuck You's from this guy. Because of this I will be sharing this email with the Nextdoor app letting everyone in the neighborhood know they might not want people in to clean their house cause if your flyer guy can call a woman a Fucking Bitch for not wanting a flyer I can only imagine what the house cleaners are like. read more

STAY AWAY FROM THIS COMPANY There's no phone number to contact support, if you call the one on this page, an automated message will tell you that they don't offer support via phone. The cleaners themselves don't even know who they work for. It's all done through the app/website. They sent this poor kid all by himself to clean my two story home, and obviously he couldn't finish. I asked for information on who to contact and he had no idea. I found out about them because someone left a flyer on my door. I should've known better than to trust a company that does not offer a phone number. This is what I get for assuming the best about people. There's an automated AI chat on their website that you can use to try to contact support, but they tell you that "someone will be with you shortly", and they never respond. Again, stay away from shady companies like this one. Because if something goes wrong, who are you gonna call? Ghostbusters? read more

Tidy sent a cleaner who came with his wife and NO cleaning supplies or equipment of their own. Ultimately not only used our supplies, they helped themselves to some extra. The worst is they went into our bedroom closet, found a small safe, found a screwdriver and pried off the top. Made off with $200 - and a $20,000 family watch. That explained why they suddenly left early. Tidy was unhelpful in identifying the thieves so I could report it to the police. I'm certain this is typical of the staff they hire. Wish they would just go out of business. read more

Do not consider hiring these people. Like others, I wish I had read the reviews here. They should be reported to the SBA. My house is 990 sq ft - no dusting under the one bed, the stove or the couch. I have on 3ft wide bookshelf, also not dusted - not touched!. My home is small, newly renovated and sparsely furnished. She arrived late, and though she was nice, she had no sense about cleaning. I was here the whole time, she was working the whole time but I don't know WTF she cleaned. I wrote her a list in Portuguese. She "read" it but didn't do it. I have no problems with a language barrier but this was beyond. This place spends more on the cards they stick in your gate than they do training their workers. I am steamed. My story is similar to others. My bathroom is about 40 sq ft and she spent an hour in there even though I said not to clean the shower. It is NOT the fault of the cleaner. She did not hire herself. Tidy.com did, and they suck. Really should be out of business. What a rip-off. I'm furious. read more

I don't think his company knows how to read since they didn't read my no soliciting signs. Wouldn't trust them to do anything because they don't know how to read. read more

AWFUL!!! CLEANING SERVICE!!! They asked for specific instructions for the cleaners - - they never saw them. Two women showed up (instead of one person for 4 hours) and said they could do everything in 2 hours. They didn't/. They spoke no English (which was one of my requests). I speak no Spanish. Feel like the whole thing is a scam. Will not have TIDY back! read more

The cleaner arrived 30 mins late. Did not complete the job. The floors she did manage to clean are not well mopped. I will never use this service again. Poor value. Poor quality. read more

Got a flyer from TIDY, rubber-band onto my gate lock on my beautiful custom new gate. My gate lock, which is black is scratched and the black shows on the flyer that they left. DO BETTER. read more

Let me save you time, go anywhere else for a home cleaning. I wish I had read the reviews before I booked. The reviews saying the people will cancel just before the event, are correct. In my experience, she claimed to be right outside (despite not seeing her) and telling me there was no parking (despite me looking right at a spot in front of my apartment). I tried telling her about it and she kept insisting that no, I was wrong, and there is nothing available--and it's street sweeping day. Street sweeping in Los Angeles is only on one side of the street. The other side of my street had had space if she was really out there looking. By the time she called again, I tried directing her but someone had taken the spot. But had she been out there actively looking, she should have seen it? Also, I empathize with this issue and know now NOT to book someone on street sweeping days/hours (I don't have a car so I'm oblivious sometimes), but I'm confused as to how this is supposed to become my issue when this is Los Angeles. Has this person never worked in Los Angeles? Is it my job to provide parking? Or is it her job just to get to the job on time? I'm not trying to be a major bitch but I'm sincerely confused as this is my first time requesting a cleaning service in Los Angeles. I've only ever had someone come when I lived in New York City and never had an issue like this. She was so rude to me in the texts as well. It was impossible to get a hold of customer service. Believe me, I tried. Found a number and it said to text or email. I text, and it said I had to email. Couldn't find an email. I agree with the choruses that say SCAM, SCAM, SCAM. Awful experience... I woke up super early for this and I'm just exhausted. On the phone now with my bank to report and get my money back since customer service is NON-EXISTENT. read more

As a real estate agent, I understand how important the overall look and feel of a neighborhood is. Upon approaching one of my listings today to show it to a couple who wanted to see it, I found a flyer from tidy.com on the sidewalk in front of the front porch of my listing. Litter in front of not only my listing, but also in front of nearly every home on my street. How stupid and ironic that tidy.com is littering my community in an effort to drum up their ''cleaning" business! Not a good first impression, tidy.com!!! I would never use them! read more

Horrendous--- beyond words! Stay away! If I could give negative stars. They get you with nice card flyer and easy to use app and the convenience of it all. Everything stops there. I'm sure at one point they were great, but those years are over. Possibly the worst cleaning service I have ever received!!!! I truly believe they hire the worst people possible. My biggest mistake was being too busy to look them up on BBB and Yelp for their problematic ways sooner. By the time I got around to it (after booking) I wanted to cancel immediately, but no option to and no one to contact!!! I paid for 4 hour deep cleaning = $200 plus. My place is small. Mostly focusing on kitchen, blinds, and few areas in the small bathrooms because overall, I keep my house somewhat clean and needed this service because I wanted it extra clean after having a few gatherings recently! I figured let's just go with it--- it should only look better right since I already maintain it? Nope!!! Spots I missed she also "missed" or just didn't even bother to do. Lightly dusts blinds, but not actually wipe the blinds. The list goes on and on.....asked how long she's been doing this and tells me 16 years!!! Definitely did not reflect the experience. Didn't know how to use my mop where you step on it to wring out water. Bought very basic supplies that did absolutely nothing better than what I had. Does that sound like someone that's been cleaning professionally for 16 years? The only reason my stove and range got cleaned was because I literally stood there, but I can't watch her straight four hours. She took forever in the bathroom--- it looked about same as before, so I think she was in there stalling time aka on her phone. I filled out their questionnaire what I wanted cleaned and she asked me what she needed to do the morning of. Are your kidding me? Believe the reviews!!! It's a waste of time and money. Never again Tidy!!!!! So many other cleaning services out here that are better. My biggest regret and lesson ever. read more

The cleaning person who came to my house to clean , first of all didn't speak English so couldn't understand me( don't know if this was an act) When she first arrived I asked her how much it would be she said $103.00 they charged me $250.00 and because I thought was a great price I tipped her $40.00 so all in all I paid $290. No one to contact or complain too! Won't use again. This company should be reported to better business bureau read more

DO NOT USE THIS SERVICE! On Thursday 2 Spanish speaking cleaners came to our home for a 4 hour cleaning job. After 30 mins they came and told me they had the wrong home and literally ran out of my home everything out of place. Luckily my partner said something wasn't right and check our jewelry and the cleaners stole 2 Cartier rings, a gold watch, and 2 gold bracelets. I had no way to contact the company except for email and they refused to help and sent me a link saying they aren't responsible for theft. All we could do is file a police report. This company is a joke. Please protect your family and stuff and don't allow these people into your homes. read more

I paid for 2.5 hours of cleaning for my empty townhome since we moved. My cleaner spent the entire time upstairs vacuuming and wiping down two mirrored closet doors apparently. The sinks and shower were untouched. Absolutely NOTHING was done downstairs. What a waste of money and time! I regret utilizing their services at all. read more

What a complete fail of a company. Got a message the original cleaner had dropped out, and a replacement was coming. Got a text they were on the way. Next text was "arrived at your home", followed by "per your request the cleaning has been cancelled". NO ONE was at my home, no one came to the door, and of course i did not request a cancellation. What a shady, unprofessional company. If I could give - stars I would. Edit: WHY is it they charge me instantly when I schedule, then say it will take "up to 10 days" to issue a refund for the service I paid for and did not get? read more

Great printed ad ; flaky reponse last minute We received 2 replacements and finally a no show , the last hour before they were supposed to show up Not professional read more

I requested a "deep cleaning" for my two-story house. I just had some construction done in the house and there was drywall dust everywhere. They charged me $373 for this "Deep Cleaning". Two young ladies showed up and the first thing one of them does, is show me her phone which says, "I do not speak or understand English" Red Flag! How do I communicate? How do they know what chores they are supposed to do? So, I start walking them through each room of the house and gesture what I wanted clean. Mirrors, shower glass doors, never cleaned. Cupboard doors never cleaned. Items on furniture not removed, just dusted around. This is NOT what I call cleaning, let alone "deep cleaning". I wrote a complaint on their website. They acknowledged my complaint and offered a $30 credit towards my next cleaning...yeah, right! Do Not Waste your hard earned money with this company. read more

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Absolutely HORRIBLE!!! DO NOT USE - they charged me and never did service said o canceled same day. I rescheduled and my agreement was to charge "after service!" Fraud and shady business!!!! Use Molly Maid - they're fantastic!!!!!! read more

We hired tidy a month in advance for a cleaning service we would need this weekend. We filled out their forms and indicated the areas we wanted cleans per the app and instructions. We even took rooms off of the cleaning service that were not needed, and items on each of the room to reduce the amount that needed to be clean focusing on specific issues. Immediately upon booking we were given a cleaning person. Who somehow had a "family emergency" that they knew about a month in advance. That's fine we were given someone else by the name of Olga. Assuming that we filled out the questionnaire and creating a map of our home and indicated what needed to be cleaned, confirmed a cleaning person, and receive no other communication we thought everything was fine. Upon arrival the woman, Olga, was immediately reticent to complete the service. We are in a 950 square-foot two bedroom two bath home. Only one bedroom need to be cleaned. And we do not have a separate kitchen dining room living room they are pretty much run together as one room. It is a small home. She spent over an hour mopping the bedroom floor, but not moving any of the rugs, and only cleaning part of the bathroom. She then complained about how long it took her to just clean those two things. I have done this myself we do not have a lot of items, the dusting and vacuuming is 30 minutes top. She supposedly scrubbed the shower but there is still cleaning dusting products everywhere. If it was scribed it was not rinsed yet she ran the water for 15 minutes.... The sink is clean, the toilet is clean, but the cabinets were not dusted and there are still cobwebs behind things. The floor of the bedroom was mopped, but the rubs were not moved, and the corners and behind things are not dusted. The list then begins to expand from there. She left exactly at 4:30 which was 2.5 hours that she was here. She did not do the tubs, she did not wipe the cabinets, she only cleaned half of the windows, she did not dust any of the fans or any of the requests we had on our list. There is dust on top of the doors, and the baseboards around the house were uncleaned. She was short and had no stool or ladder, so some things are only half wiped; And clearly she used the same rag to wipe surfaces, and things like television screens because there are smears on everything! She did not refer to the list. She then became angry about the list and suggested that Tidy did not know what it was doing. She said she was only hired to "tidy up" not clean. We paid $150 or more! I left 3 hours of work to make this happen! She did items that I asked her specifically not to do and we're not checked on the list, which she scoffed at, such as the dishes; however even then she did not put them anywhere that they actually belong for some reason putting cups with bowls and plates with cups. It actually was a little disturbing as she didn't do what I asked, did what she wanted, including things I asked her not to do, and then put them in the wrong place clearly having opened both cabinets. She rapidly left and then suggested I hire her on a Friday when she has time off to do "personals," so she coils get all the money... I don't know who's house she cleans but it is clearly not done right. When I complained to tidy they gave me a $15 credit for another service. They did not address my issues. They asked me to leave a review and a positive comment about the woman who cleaned the house. And there's no way in hell that I'm going to ever hire them again. This was the worst cleaning service I've ever had in my life. And my adult life is almost 30 years. This is a terrible expensive and overrated service do not go to them read more

Absolute scam of a business. SERIOUSLY, AVOID AVOID avoid. The cleaners were horrific. A one-armed blind toddler would provide same results. Dirt everywhere. Salt that spilled on counter and stop top Was still there. I took detailed photos and Tidy offered to send someone else out the next week only to have that person and the next cancel. It was a godsend they didn't show as I was so furious and frustrated with the initial two people that it would have surely raised my blood pressure. Showed up with the worst inappropriate cleaning supplies. One of the two showed up with the WORST scrowl on her face and full of attitude. She left 20 min early of time i pre paid for, but didn't say anything to here as her energy was horrendous. A truly infuriating and laughable "cleaning" experience and I'm out $250. Plus the cost of the vase they broke. read more

Under no circumstances should you make use of this app or company. I am now being harassed by the person who came to clean. She did a shockingly poor job, started late, left early, and barely completed a quarter of my list which I edited down to fit the time. My house still stinks of an irritating cleanser. I had to finish the rest of the list myself. If you are dissatisfied with the job, this site creates a dangerous situation with their process: leave a bad review for the person which that person then has the chance to argue. Knowing where you live. And having your number so they can harass you by text because they disagree. There's no way to reach a human for help. This site is a giant no, total avoid, do not put yourself at risk. read more

If I could select 0 stars I would. TIDY is horrible. The only reason they get 1 star is because the APP was convenient, but the customer service and the cleaners are terrible. Like most of these pop up housecleaning services, I've noticed that the cleaners only want to do very light surface cleaning. For $50+ an hour, I expect scrubbing, where needed. They want to just swiffer the floor and dust. NOOOOOOO I am not rich. In fact, I am poor, but older and not as mobile as I used to be so I hire cleaning services. I am never really satisfied with any of these services, but some help was better than none. I usually spend hours cleaning after the cleaner leaves because they miss so many things. How can you clean a tub and there still be hair in it? Well about a month ago, a cleaner named Candy (Latino, overweight) shows up with another person and asks if it's ok for the two of them to clean. I wasn't really comfortable with a 2nd person who I don't know coming into my house, but I agreed. I had two long handled teaspoons that I used for specific foods. I only had two of these. After they left I noticed they weren't in the silverware tray, but assumed they were in the dishwasher. I forgot about it until I went to eat one of the foods that I used these spoons for and that's when I realized the spoons were missing. So not only was the cleaning subpar, but now they helped themselves to my silverware? Since weeks went by since the cleaning when I reported it to TIDY, they questioned me about the time that had passed. Folks, I live alone. I've had no visitors. These ladies took my spoons, or misplaced them. TIDY didn't take it seriously enough in my opinion. Another time I had a young lady moving so slow, she cleaned my kitchen, minus the floor and two very small bathrooms (one is never used) minus the floors and then said time was up. The main thing I need them to do is the FLOORS. I ended up complaining to TIDY and they refunded me some of my money. The final straw for me is that I am constantly having cleaners cancel at the last minute. I often book before holidays and when I am expecting guests so this is a HUGE inconvenience. The cleaners are almost always late. Just not worth the headache to use this service any longer. Use at your own risk. You have been warned. read more

First off, I am not one to leave a negative review, but this company and their "Pros" - what they refer to their cleaner (ironic as they are the furthest away from a pro as possible) as is the most outrageously unprofessional company and group of staff ever. I have never left a negative review, but this place deserves NEGATIVE 100 stars. The cleaner showed up late and left more than an hour early and worst part, didn't even clean 10% of what I had requested. They provide you with a "checklist" - e.g., clean the fridge out, vacuum the master bedroom carpet etc. The cleaner failed to complete 8 out of the 10 items I had listed and decided to leave early. When I had texted the cleaner about the job and why she had not cleaned the areas I specifically mentioned via the checklist (in-app), and via text (which she acknowledged and said she will clean), she still did not clean it and instead, responded by saying "you need a deep cleaner, pick up the lint yourself" when in fact that is the service I requested for... Unbelievable. Who tells the customer to pick up their own lint on the floor when I am paying you for exactly that???? It only gets worse, when I request a refund, TIDY tries to make the process really difficult by hiding the pathway to requesting a refund and after going through all the trouble, wait for it.... they give me a $45 CREDIT for my NEXT cleaning. It's almost laughable because I would never ever engage them in any type of future work and they give me a credit for it? Useless. Utterly terrible business with horrific business practice, extremely unprofessional and WOULD NEVER USE AGAIN. AVOID AT ALL COSTS. I ENDED UP HAVING TO CLEAN EVERYTHING MYSELF AND NEVER GOT MY MONEY BACK. read more

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Scam business by all means stay away!!! People showing up to your home are very unprofessional, cleaning was not done. STAY AWAY!!!!!

How do I leave no stars? Not even a half? This is, by far, the worst customer service experience of my life and I'm in the hospitality industry and have experience much! I was charged the original $135 for the initial cleaning which was cancelled by the cleaner at the last minute. When I complained to find out why and what is happening, we rescheduled the cleaning and I was told via email about a $15 discount to be applied. The second cleaner arrived Saturday as I re-scheduled but she did not complete the scope of work I signed up for or we showed her around the house to do. We asked for 2 bathrooms and the kitchen to be cleaned in 4 hours. We got 1 bathroom, the family room and dry mop. That's it!!! Then, on top of the lousy work as the toilet still has a ring in it and dirt on the top and side, I was charged an additional $120! I have attempted to contact someone via email, text message and every time someone replies, hours later, they again disappear and I hear nothing. I have not had a conversation with anyone, as I have asked to do, to fix this situation or refund us the money for both charges, which I demand! I have emails, text messages, photographs and more to ensure that I have a case. Forget about cleaning, just refund all my money, immediately and I'll find a competent cleaner to help us. Not only am I in touch with my attorney, but I'm so pissed off at the lack of moral decency to reply to me and talk with me about this situation that I intend to take to the media and social media. I am appalled at their lack of communication and the inability for anyone to take accountability for the actions, or lack of, this company. Is Joel Grover still at Channel 2? read more

Tidy - Apparently, their idea of clean and my idea of clean are not the same! - Home Cleaning Near Me

A Hispanic couple came to clean our house and stole 3 pairs of diamond earrings, a necklace, a ring and my sunglasses. They went in my jewelry box and cleaned out several small boxes that I don't wear frequently so I didn't even realize until a few weeks later. They did a horrible job of cleaning so I don't think they are actually housekeepers at all. I'll be filing a police report against this company. DO NOT USE read more