Have purchased 2 cars over the years from Thurston Honda and both have been terrific as well as the service/repair department. Only downer is that folks in the express service department where you drop off the car are sometimes loaded with perfume so it's really hard to stay at in that space for long --way too stinky. read more

To be honest buying cars have always taken a couple days even paying cash. Luis helped me out today and within 5 hrs, hour and a half drive each way to lakeport had the car in my driveway. I have never had a more pleasant car buying experience. EVER. Even buying with straight cash cars have taken me 2-3 days to purchase and receive. With Luis he expedited everything. Hands down best car buying I have ever have. I will be coming to Thurston from here on out for my next few cars. Outstanding service. Above and beyond to get the deal dine. read more

Buying a new car can be stressful, but, not at Thurston Honda. Kevin Brown made our new Accord purchase easy. We were not familiar with the newer car electronics so Kevin made sure all the functions were explained. He also explained that we could always stop by or call if we had questions or problems. Thanks to all the staff for a great experience. We highly recommend Thurston Honda because of the excellent service we received. LS read more

Excellent explanation of services, typed report, results and visual presentation as well.. I have dealt with this Honda service department for over 25 years and never had any problems read more

We had a battery go bad under warranty. I brought it in and they took care of it right away. Had some confusion about what part the warranty paid for and what part I paid for so I paid 90%. Just today got a refund check out of the blue. They took care of the warranty claim and sent me a check. Pretty awesome and earned me and my wife's respect. read more

My wife won the vehicle detail prize worth $299.00 and then gave it to me for Veteran's Day. I have to say the detail shop took my 2007 Honda Ridgeline and made it look like new. Thank you all for going beyond the call of duty. read more

Thurston Honda - Car Dealers Near Me - Ukiah, California

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First off I would like to say I purchased a new Honda Accord from another dealership and the best extended warranty they offered. I bought car down south but need work done on it. I needed to get oil changed and check on my paint which is that cement gray color because the paint rippled from the sun and paint looks terrible. I called Thurston Honda and spoke to an associate that works the counter and he basically explained oil life gauge to me. He said I should wait until it's at 20% and that's the earliest I should change oil because NEW Hondas have a special blend of oil that needs travel through engine lubricating essential parts of the motor. I remember associates voice because he helped me with my wife's battery and pulled warranty info for me. These guys don't wear name tags so I need to ask for names. After I thought about this oil recommendation I could not believe what I was hearing. The Honda associate said some customers wait over 15k miles on their first oil change. He said I would be changing it between 9k to 18k miles with my current driving conditions. I wanted to do the right thing so I asked to speak to a Manager. I payed and told cashier at honda counter I wanted to speak to manager or owner to clear up questions I had so I waited in hall because associate told Manager I wanted to cover some concerns with him. When I finally spoke to service Manager and asked about my rippling paint issue he said he would submit it to warranty department because it looked like i caused the issue. He said 2 days I would have an answer and we still have not heard anything. I asked service Manager the following. What is Hondas recommendation for an oil change on a new Accord? He said every 3k miles for oil. I am super stressed and very disappointed because it's a new car and I apparently could of damaged the engine and turbo for waiting close to 10k miles before I did the first oil change. I asked Manager to give me correct information about when I should change oil. My car has a turbo so oil replacement is crucial. The Customer service at this location is horrible! I wanted to voice my opinion on my cars rippling paint that was damaged by hot weather out here and they say it was caused by me. They are trying to give me run around and say it looks like it's my fault because bubbles on paint doesn't move. I'm super upset and paid 42k plus warranty and they shined me on. I will be following up with owner of the business and post some reviews after we speak about our interactions. I am a very unhappy customer!! Thurston Honda will not listen to their valued customers and be careful with oil changes. They gave me some slippery answers TB read more

So I had gotten some work done on my car at a different auto shop and while they fixed the problem, the car didn't get put back together right and clips were missing and a different piece also was missing, making super annoying rattling noises. Once I finally realized what was going on and the place I had gone originally wasn't being responsive I called and got connected with Tim and he was able to figure out the issues and ordered parts and was so kind! When they arrived, Tyler ended up helping me with everything and they got it all back together in under an hour and also checked some recalls (thankfully everything was ok) and then didn't even charge me (I don't think it took long to put the stuff back together that needed it but still! I'm on a fixed income so it was very much appreciated) everyone working there was so kind and helpful! Thank you guys so so much, I definitely will recommend folks to y'all read more

Purchased my second Honda from Thurston Honda. Both times Kevin Brown was the salesperson. He's outstanding. Our 2021 Honda Accord Hybrid is a perfect diving vehicle with great MPGs. Our new 2023 Honda Sport CR-V Hybrid is a dream to drives. Handles responsively and is very comfortable. Thurston Honda has been a great place for us to buy a vehicle and have it serviced. Kevin Brown is professional, responsive and doesn't push you to buy anything. He offers professional advise, takes time to allow you to absorb all details of the car buying experience. We've never felt that he didn't take our questions or concerns seriously. We highly recommend Thurston Honda in Ukiah, CA and Kevin Brown as the go to salesperson. read more

We had a headlight out on our 2005 Honda CR-V so we brought it in and they put new headlights in for us. We drove the car for maybe 2 days and realized one headlight was higher than the other and then one became really dim and the other one was fine. We brought it back in and the manager Tim told us the headlight we had in our car didn't come from their establishment because they had a blue tip rather than being halogen so we showed him the receipt. They also said there was a part that had meted that's why the headlight burnt out so they fixed it and put new headlight in because they put the wrong ones in the first place. We were here about 5 different times just for them to figure out our headlights read more

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The mechanics are great the cashier Veronica or whomever sucks she's more focused on passing out her Snapchat to all the men she works with rather than focusing on doing her paperwork and helping customers read more

I can't say enough about how happy I am with Thurston Honda and Mike Davis who facilitated my purchase! I am new to Mendocino county and urgently needed a vehicle and financing when it became clear I couldn't commute from Willits to Ukiah on my motorcycle (I've been a full time rider for over 20 years in SoCal and even in Humboldt). I put out several inquiries to many dealerships from Ukiah to Santa Rosa. Mike Davis responded quickly to my inquiry and within a few hours I drove off the lot with my beautiful 2016 Honda CR-V with low mileage!! The people at Thurston were willing to work with me to overcome some challenges that could have prevented me from purchasing a good reliable vehicle. I highly recommend Thurston Honda and Mike Davis for anyone looking to buy a vehicle!!! read more

If you want to get minimal service instead of trusting mechanics for prevention information and service, this is certainly the place to bring your car. Especially if you want to spend more money on getting something fixed that could have been avoided with preventive care. If you want good mechanical service and preventive care, go just about anywhere else. In other words, Thurston is scammy. read more

August 7th 2023. No respect for me or my time only seem to care about them selfs and social media. Made an appointment for services, over the phone for Oil change, breaks, struts and water resavor. They say OK bring it in. They did oil change and told me i needed to make another opoinment with the otherside of service for a later date. A bit irrataing considering i went over all this on phone with them. So made another appointment. To sit this time for and hr and half simply cuz they dropped the ball and didnt order parts until that morning. After sitting for that 1 hour and 30 mins i get told the parts came damaged and they cant get no more today. They offered for ke to sit and wait another 5 hrs for rental car or i could leave and come back. Like everone dosent have life of their own and can afford multiple trips for this crap. Already gave up 2 days for work that could have been done in one. Now they want me to come back for a 3rd time. What a joke. Not to mention they didnt even have the stuff for the breaks and claimed they didnt know it needed breaks when in fact it was them who told me it needed them. And for some reason everytime i go in there or call its a peek a boo game with my account because they can never seem to find me or my car in their system. For crying out load i bought the car from them dummies and the 2 hondas b4 this one was also purchased from them. Yet after 3 cars and 15 yrs of dealing with them they still dont know me or my vehicals, if ever go back it will be a long time. But honestly i dont plan on using them for anything anymore. I will purchase vehicles and get services else wheres from now on. My time to me is my most important value. So when folks disregard that fact it boils my blood. Sad how businesses treat folks these days when in fact if it wasnt for folks desires or needs those businesses wouldnt exist. Funny how society excepts this treatment from inities like dealership, doctors etc. What a let down. Clearly i will have to drive further now just for principles of thing. Why would anyone want to waste 3 days of unpaid time to handle one days worth of work. Folks make appointments for reasons like advaliblilty. I had availability the first day thats why i made the 1st appointment. Had to cancel some thing and move others around for the 2nd appoinment that they did nothing to the car for me. So kinda hard to deticate a 3rd day to fix what should have already been done. read more

A shout out to Honda service, who took in my Civic--diagnosed the multiple issues, got the parts ordered and installed same getting me back on the road quickly, and my car is now again running smoothly. Tim Rosatelli the service manager was on top of it all, great communication, also taking time to explain the process and made the whole experience smooth as silk. Dave at the service desk was friendly and patient, spending time sorting it all out. One issue caused several problems, thankfully I took it to the right place for repair. read more

Don't ever go here. Plan and simple. Awful service and even worse mechanics. This place is unethical and left my car damaged. I have a Honda Accord so I figured going to a dealer since I'm past warranty would be a safe bet , however I was very wrong. I started going for simple oil changes and a tune up since I thought these were basic level things. This is when my problems started. I had some basic work done and then within the same week magically my engine light comes on. So I take it back and they tell me that I need a new O2 sensor and a catylic convertor which is a several thousand dollar job. So I thought wow how convenient for them , not for me. So I did not get the job done at thurston cause I smelled bull shit as their managers look like scum bags. I took it to another shop and had it checked out. Come to find out that my O2 sensor had intentionally been cut and the wires altered. I know this because they showed me and I have pictures. I never had any work done to this and also it would be impossible for normal wear and tear as this was clearly intentionally altered in a way that was not a repair job. Second , the catalytic convertor was normal, it was due to the Intentional damage to my O2 sensor that had messed up my cars electrical system. I am still paying for taking my car to this shit hole. Never had a single issue with my car outside of routine maintenance until taking it to this garbage place. I will attach the pictures if possible of the damaged part as proof. read more

Thurston Honda - This is what a normal O2 sensor is supposed to look like - Car Dealers Near Me - Ukiah, California

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THE WORST SERVICE IN NORTHERN CALI! Thurston service center is the worst, don't waste your time here. I highly recommend you go else wear. Thurtson Honda in ukiah has the worst service ever. On 12/2022 i took in my Honda due to censor light on, according to them it was "fixed" as soon as i drove 60 miles the same day the censor light came back on, i take my car back to these people it took them three visits to take care of the same issue from the start, keep in mind i had to leave my car in their shop for a week at a time for them to "fix" it. all in all these techs need a lot more training. 4/07/23 i took in my Honda to get my driver side window fixed, it wasn't rolling down all the way. The techs ended up "fixing" the wrong window without troubleshooting to be 100% sure to replace the one that was in defect, these techs replaced a part that didn't need to be replaced the problem here is that they are not responsible for their mistakes they are blaming me for the mistake and they made me pay for the service twice. Instead of taking responsibility for there mistake they blame me for it and charge me for it. DON'T WASTE YOUR TIME. read more

Very satisfied with the service department! I had a service light appear which notified me that I needed to have my emissions sensor checked. We received the shocking news that the total repair would be over $900. Dave quickly looked up my warranty and BAM! Didn't have to pay a cent for the repair -- yippee! It's going that extra mile for your customers is what sets this place apart. Dave was also nice enough to call to give me updates on my vehicle as well. My car is running like new again -- couldn't be happier! Thanks again!! read more

I WOULD GIVE 0 STARS IF I COULD. THURSTON HONDA SERVICE DEPARTMENT DOES NOT RESPECT YOUR PATRONAGE OR YOUR TIME. I purchased my car New from the Honda dealership at Thurston in 2016, and every time since having purchased it that I have had to bring it in to be serviced, my experiences have been BEYOND unacceptable. They have forgotten about my car on two different occasions, doubling and close to tripling the estimated wait time I was given, and when I asked about the delay the man I was talking to was unable to give me any answers, and was downright rude without even apologizing for the delay. Today (9/9/19) I brought my car in for a standard oil change (If you take your vehicle elsewhere to have it done or do it yourself it voids the warranty) and they told me I was the next car in line and that it would take an hour at most. After waiting for WELL OVER an hour and a half, I went to find out an estimated completion time, and saw that my car had not even been taken back to be worked on yet. When I asked the man who had helped me why, he told me the delay was due to them having to program my keys. I WAS NOT THERE TO HAVE ANY KEYS PROGRAMMED. When I told the man I was only getting a standard oil change and no keys he told me he would look into it. Half an hour later he came back in to update me, and told me that they were about to bring my car in and that the reason for the delay was that they had to bring other cars to the shop for "airbag checks." The thing is, he had told me I was directly next in line as no one had been there when I arrived, and at least 6 cars were then worked on before mine, my wait time was three times what I was told it would be, and not one person apologized. I will not return, whether I have to void the warranty or not, and I would HIGHLY suggest that you take your hard earned money to a business that respects their customers and their customers time. read more

Bought a car here several months ago. Had a great experience with Daniel. I'd buy from him again... I only get a new car every 10 years or so..... but have had good service here. Even helpful after answering questions that came up about the car features. read more

This place deserves a zero for Customer Service! The first bad thing that happened was when my wife had the oil changed in her Accord they started the engine with no oil in it and burned out a couple of valves...which they "repaired"! So I told my wife to give them a second chance and we bought our second CRV from them. We traded in a Civic on it that had an extended warranty that they said they would "handle" and we would get a refund. So I called them after six weeks when our check did not come in the mail. The finance guy I called said it takes six to eight weeks so wait a while. After nine weeks I called the same finance guy and he said "oh you have to go thru the dealer you bought the car from....so now we have to wait another couple of months for our refund....not a good way to do business read more

I came to this dealership to shop for a car for the wife I got approached by a man named Ruben pinola a salesman at Thurston who came out unprofessional with pizza stains on his shirt I told Ruben I would give him a call back later if I was interested he then started to harass me through text if I was getting the vehicle I had a very Unpleased visit and never coming again to this dealership again ... stay away from this place read more

Do not go here !. Their service department is dishonest and incompetent !. In other words, you will get ripped off and have substandard work done on your car. They smile at you and act pleasant but the only thing on their minds is the customer is just another mark to be conned and taken advantage of. I wonder how they sleep at night ?. read more

I used these guys to fix a minor problem with my old Honda, it went well, the price was just what the estimate was. It did take a little longer than expected, the guy on the phone said they can possibly have it done on Friday, finally on Wednesday I called and they said it was done, I got the impression it was done a few day earlier and they forgot to let me know? Because he said oh yeah my boss was just asking what's up with the red Honda. I am 100% satisfied with their work and would use them again. read more

The salesperson I dealt with here was pretty darn awful. She wasn't knowledgable about their stock at all. My dad, my sister, and I all came here shopping for a car for me, and it was the first place we looked, so we had a long list of models we wanted to see or test drive. It took almost TWO HOURS to test drive only TWO CARS. She kept having to go find keys, it seems like they were disorganized because of the remodeling happening. We finally decided to go look elsewhere, when if I had been able to test drive the cars I wanted, I might have given them a sale that day. She was super pushy with us on the way out, it took about 10 minutes to extricate ourselves from her. We ended up driving all the way to Hansel Honda in Petaluma, and I bought a Honda Fit from them. Sorry, Thurston, your loss. Get your salespeople in shape. read more

They have been great to work with. Tim the service manager is wonderful. More limited in what he can do than in the past but they are generally pretty generous with time and knowledge. May even bring my new Toyota here b read more

I wish I would've paid attention to the reviews but,being from small town I thought I'd give little guys a chance. BAD CHOICE my car was there over a week after being 2 weeks old,my dash wasn't put together correctly and the rental car they told me I could just leave with them,they would return for me ended up being damaged somewhere between there and returning it!! Couldn't fight beings I signed rental agreement I was responsible!! I got stuck paying $431 after being told by Mike in service we didn't need to do walk around inspectionreally disappointing all the way around?!?!? I'd rather drive 2 hours and visit Santa Rosa HONDA read more

I made an appointment to see about buying a 2013 Chrysler Town and Country after contacting a salesman with Thurston Honda. I had recently moved back to the States from overseas and wanted to purchase a new minivan for my family. I drove up to Ukiah from Windsor expecting to see the minivan I wanted. We were met by a middle aged blond woman (I forget her name but she is easily recognizable by her fangs and red eyes.) The salesman I was supposed to meet was not there as agreed, nor was the minivan I wanted. The she-wolf showed me a beautiful 2007 Dodge minivan, value priced at $15,000. I was not interested. She brought me over to her lair (office) and used high pressure to get me to put a deposit down on a Town and Country that would arrive hopefully the following week. I told her that I had to go. She asked me where I had to go. I don't know where Thurston sends its remarkable salespeople, but it certainly wasn't charm school. I escaped the lair of the she-wolf and was met by a middle-age silver fox DB finance guy. He forced me to sign some paperwork before we left. I stay in contact with Steve, the initial salesman, on a weekly basis. I guess I am on his email list. Go to this place if you are masochistic read more

Last oil change at Thurston we were informed that all four brakes needed to be replaced, including calipers and rotors. Also, a brake fluid leak in the rear. The car was unsafe to drive. When my husband looked he found one brake in front totally worn. Three months prior, an oil change a Thurston's including an inspection of the brakes, showed the brakes to be in the green, in other words, fine. Other front brake was half worn, two backs, half worn and no evidence of a brake fluid leak. We will not be returning. If you do make sure you get a second opinion on large repairs and do not trust their oil change inspections. read more

Mike Davis is one of my most favorite car dealers. He made the experience of buying a new car fun, relaxed, and most importantly easy. I did not give him the easiest sale either and he still managed to pull it off. I went in with no idea what I wanted, he listened and helped me pick an amazing car. If you're thinking about a new car, go see him! You won't be disappointed. read more

Thurston Honda - Car Dealers Near Me - Ukiah, California

My local dealership is now in ukiah. Despite my car normally being serviced at a dealer in Virginia. These guys are amazing. Great people and it shines through in there customer service. Tim, the service manager is the best service manager I've ever dealt with across this whole damn country. The team really went above and beyond in making sure my vehicle was in tip top shape for my winter travels north of ukiah. Tip: They service all vehicles. And have a great reputation according to the various locals we talked to read more

I was headed to Fort Bragg when my emergency light was blinking and beeping. Going thru Ukiah there was a Honda Dealership so I stopped in. Brad provided the best customer service along with the rest of the team. I was in and out within the hour. Leaving stress free and everything working was an absolutely wonderful way to continue on my vacation!!! read more

Bought CRV there in 2005. NO pressure. Very professional young Hispanic man sold mom and I the car. (although I did meet a high pressure guy at the other Thurston). Great service over the years. Air bag recall fix took 5 minutes! Just now Dave saved me by phone when I lost the radio code. We got VIN, then brought up the radio serial number and presto- less than 5 minutes I had it back. These guys are GREEEAATT. Thanks Dave. read more

I waited 4 hours for them to rotate my tires. I asked if i could come in at 11 amd they said that woukd be fine. They didnt start on my car till it was almost 1.then They ordered the wrong tires. they gave me a pair that wasn't as expensive. Then they tried to charge me for the more expensive tires. Now maybe they had an off day because normally I'm in and out with 2 hours. But 4 hours for a tire rotation is ridiculous. read more

I do not enjoy going into a car dealership, and often think of sharks swimming on the other side of the glass of the dealership, just waiting to take a bite out of you. I went in with my wife and was met by friendly staff. Jordan took care of us and was awesomely receptive to all of our needs. We drove away (after a few days of waiting for one to come in) with a 2017 Honda Pilot. Initially, I was going to go out of town but glad I stayed local and was pleasantly surprised with the awesome staff at Thurston Honda. Good job!!! read more

Don't ever take ANYTHING here for repair. These people are incompetent at best. My CRV was handling very poorly on turns. I was told the "Bushings" on the front end needed replacement. Despite estimates, it took until closing time to get it ... And cost more. OK ..... Paid a lot, finally drove it home. Same problem. Was also told one of the struts had a "slight leak" Well........ Upon bringing it elsewhere, we discovered the strut "with the slight leak" was dangling and completely useless and the other just simply shot. These struts are right in your face when changing the bushings, ... So ya gotta wonder. Not the first time I've been unhappy with their service. ( But the last) Also poor and VERY lame service desk. Very inconvenient since they are the nearby dealer but I'll drive to Santa Rosa before I would ever return here again. read more

Unfortunately I half to express myself as being an unhappy customer. When you pay for a Honda Civic Hybrid and than get penalized in a round about way it makes me very unhappy. I received a coupons for discounts for oil changes ect, however when I try to use them I'm informed it doesn't apply to my car." Some do some don't' That isn't fair, I paid the additional money to own a hybrid. And certainly didn't get any breaks. Perhaps they could include a mailed coupon that also covers hybrid cars for oil change. I hope Thurston Honda will consider including hybrid owners . I'm a paying customers, I'd like a break now and than also. Unhappy with Thurston Honda CLS read more

Dan, my sales rep was helpful even before I went to the showroom! He and I texted one another with me asking questions and Dan answering each one. When I went to the showroom we drove 4 vehicles, he answered more questions and proved his depth of product knowledge. Steve in finance was my next stop, and he too proved to be an expert and efficient rep! The vehicle I purchased was detailed, filled with fuel, and off I went-- confident in the quality, price, and wisdom of my choice! read more

Even though I live in Willits I always go to Thurston in Ukiah. I have purchased 6 cars there over 27 years. They have never over sold me ANY repairs I didn't need. They are always fast & courteous. I have hardly needed any repairs on three honda's (inclulding a CRV all wheel drive,) and the last two were used Corollas. Seems as if I am favoring the Corollas now, but since the Honda end of the dealership has been so exemplary, I am loyal to them. That's the only place I will trust with my cars. I can't even believe their bad reviews, although at times, due to being so popular, you have to wait. However, I just get a courtesy ride to the Walmart area, shop around there, grab a bite to eat, and get a ride back to the dealership when my vehicle is ready. read more

"It's the right thing to do." That's what Service Director Tim & Specialist Steven told me. Thurston Honda is the 4th Honda dealer I've brought my (purchased new) Odyssey to as the breaks be replaced as they caused the front end to shake and eventually squeal when used since the van was two weeks old. American Honda has been involved so thanks for approving this repair, but... Why not earlier? Tim & Steve demanded they put in four new disks and rotors. Completely awesome. Thank you for being honorable professionals. read more