I took my 09 Civic in for service today. I had an appointment for 8:30 am. i arrived on time and was told that my car would be ready in 5 hours. I came back at 2:00 pm and they hadn't even started working on it. I live 25 miles from Ukiah and planned my day around having this service done to my car. I wasn't even given the courtesy of a phone call. This is the 5th new Honda I have purchased and the second from Thurston. Terrible customer service! I will never go back. Thinking I should trade it in on a Subaru. read more

I was passing through Ukiah on vacation when my Odyssey developed a problem back in 2015. They did a great job repairing my van, with competent and courteous service - all in a very stressful situation. I didn't bother leaving a good review then. Now, three years later, I needed some documentation help for that incident, and the service department came through for me again - quickly and efficiently. I live too far away to be a regular customer, but they served me well, now as then. That's a business deserving of a good recommendation. read more

Many dealers kept your car longer after a repair job to justify their charges (since most people will never find out), so at least Thurston did not do that to the reviewer above. Their prices for repair were quoted from the computer system, which gives an estimate of the time to get the job done. The mechanic can get the job done sooner if he is familiar with a common problem, but you will still be charged the standard rate any way. I've used them a few times and their service was fairly good. They only use Honda fluids instead of cheaper generic brands, which is important for maintaining a Honda vehicle. That being said, the prices they quote for repairs are somewhat more expensive (parts & labors) than other dealers in the Santa Rosa area. Perhaps the cost of doing business is higher. read more

Dealership was great but service department's policy of not taking appointments is ridiculous. Since I live a distance away, I cannot get there at 7:30 am. Instead, I arrived at 9:30 and had a 3.5 hr wait for an oil change. What's so difficult about making it possible to make an appointment? read more

I had the best experience with Tim at Thurston Honda. Tim really took the time to explain the situation to me. He listened to my questions and concerns. He was patient and made sure I understood my options. I felt like he was treating me like a friend. I couldn't ask for better service. I will definitely recommend Thurston Honda to my friends, coworkers and family. I feel confident that they would be treated well. J.M. read more

I have brought my car in for service many times, and have never really had an issue. On 7/5/11 I brought my Honda in for regular maintenance and was quoted for around $300. Less than an hour later my car was finished. I went and picked it up and paid $281.34 thinking that was ok. Then after reviewing the bill I saw that i was charged for 2 hours of labor @ $95/hour. It took LESS than 1 HOUR. I call back and they say that it was still under what they quoted, so that was ok. I didn't want to argue so I just hung up. These people are dishonest!!!! I will never bring my car to them for service EVER!!!! I suggest getting quotes from other places before going to Thurston Honda. read more

We recently purchased a 2015 Honda CRV AWD EXL from Thurston. We had an all cash offer agreed to prior to purchase and expressed our desire to have the actual sale and pickup process as streamlined and straight forward as possible with no unnecessary credit application requirement. Tracey Thurston himself set up a very good experience and introduced us to John Daniels who took us through the necessary paperwork as painlessly as possible and with no surprises. Then Juan Sandoval went through every aspect of how the CRV worked and all it's features and set up the initial electronic preferences to our liking (he did an extremely thorough job and displayed an intimate understanding of the vehicle we were purchasing). Overall, the experience was a breath of fresh air after a number of false starts and failed promises at other Honda dealerships. Thank You Thurston Honda, we love our new CRV and appreciate the honest and fair transaction that you have provided us. read more

Where do I begin....I hate shopping for new cars. There are so many bad dealers out there. I personally think I have dealt with many of them until now. After being worn out with the whole car buying game, I emailed Thurston Honda. JP got back to me right away. I called him to discuss what I wanted. I could tell instantly he was different. He listen to me! He was friendly, courteous, honest and up front. No nonsense. That is what I had been looking for. I told him what I wanted and he got it for me the next day. No trying to sell me something different. My husband and I just had a baby and did not have time to mess around. We had spent three week going to all the local North bay dealers and waisted our time. Thurston Honda got it done! It's a small town dealership and worth the trip up to Ukiah. Their whole staff was amazing. No bs just straight forward. I like that!! I will send anyone I can to them. They really made our car buying experience top notch. Thanks!! read more

My car broke down on a road trip and I was able to get it to the Honda dealer in Ukiah. The staff was extremely helpful and In repairing my car as quickly as possible, although they didn't do full maintenance on Saturday. Steve, "Gunny," from the Service dept, still invited me to bring my car over so they could at least do a preliminary check on the electrical system. Initially they didn't find anything but invited me to stay till Monday when the shop was completely open. So I was stuck in town for the weekend. On Monday when I brought the car in, Dave, from the service department, looked at it and initially couldn't find anything wrong, but after some major troubleshooting, he found that the starter was malfunctioning. They took care of the issue promptly and I was out of there by the end of the day. I think their charges were reasonable and luckily they had the starter in stock but apparently if they don't have the parts they can order it within a day. Try to ask for AAA discount. The downside is that they only do oil service on Saturdays and the courtesy shuttle didn't run; it only runs on weekdays I think. The shuttle driver, Tim, was also very courteous and took me where I need to go in a timely manner. If you can't take the shuttle I recommend a local taxi service, 1800 Hey Taxi.The service department had a fairly decent lounge with free coffee and TV so you can catch up with your friends on "The View." read more

We were on our way from Oregon to San Francisco. Around Benbow our rear view mirror fell off. We looked up Thurston and called ahead. Dave told us to come in when we hit Ukiah. We pulled in two hours later and Dave took our car into Service. He had it back twenty minutes later, fixed, at no charge! Who could ask for more. Merry Christmas! read more

My Husband and I were having a rough time with the other local dealership as well as one in Santa Rosa! Tim Johnson spoke with me on his day off and went into Thurston to run our information. We were so grateful of Tim to make the extra effort to help us out and make a sale. He told me to contact Derek Copley and he would take care of us. That he did and more! He did a wonderful job, wonderful attitude, and always a smile on his face. He truly helped make the experience a good one. He got us into a new vehicle that we are very satisfied with and went over the vehicle with us front to back. Also Sean in finance worked hard to help and also did a great job. We are 110 % satisfied and will continue to bring our business to Thurston and spread the word. Thank you everyone who helped us!!!! read more

sales rep kevin b. showed little product knowledge. in fact he made a grave error regarding new vehcile specs. had i been informed properly, i would have bought another type vehicle. the transition from kevin's cell phone sales career to selling $28k cars has not been favorable! shame, shame! read more

Went to look for a CRV. As a single woman had anxiety about shopping to look for a car. Steve was great. Answered all my questions and was very professional. No heavy pressure. Very pleasant experience read more

This review is for the auto service department. I own a Honda CRV and I love my Honda CRV. I have come to dislike their service department. I would go for oil changes and every now and again they would mention something I would need fixed. It was always a couple hundred of dollars, I know cars are expensive to maintain. What really bothered me is when I asked to get my brake light replaced and the gentleman quoted me 60$ to replace one brake light. I mentioned how I thought that seemed high and he said it was due to the tail light being on the side where the door hinges, he would have to take it off to replace the bulb. I thought it was ridiculous that Honda would design their CRV this way and left without getting my brake light fixed. Went to West Coast Mufflers guy took a look at my CRV pulled a couple of screws out and replaced my brake light for ten dollars. No need to remove the door. This was an eye opener for me to always get a second opinion and to never get anything serviced at Thurston Honda again. I'm not even returning for oil changes. I'll give my business to an honest company like West Coast Mufflers. read more

My experience with thurston honda has always been good. I recently this week went looking to trade my truck (ridgeline) in for a smaller car. The sales girl was really helpful, let me test drive had patience with me being picky. So the only reason I won't give them the 5th star is cause we were there for over 5 hours , basically got our hopes up that I was going to drive of lot with new car. We even came to an agreement on a price and monthly payment. However there was a problem with our credit, wich we dealt with last time too, so instead of keeping track of the time before the bank closed so we could work it out. Yes probably at a higher interest rate. After all the back in forth for hours. She says well the bank is closed now so nothing we can do. She is really nice. But a professional would of kept track of time cause it most certainly wasted ours. I should of left with a car, and would of if she remembered to keep track of time just in case we needed to work out something with the bank. Just seemed like the drive to sell us a car was'nt there. Oh well that sucks read more