Keep in mind this business was owned by Pat, the best mechanic ever, until 2022. More than half of the reviews are for the previous owner. The new owner is nothing like his predecessor. Here's my experience with the current owner... I brought my car in because the brakes were sticking. Brian quoted $2,600 for brakes, a battery, and tires, including $800 for the tires. I declined the tires, but he said they were unsafe and would not release the car unless I bought tires from him or had it towed. Without AAA coverage, I felt trapped and pressured into purchasing them, leaving me unable to afford the brake repair. He told me verbally that the car was ready Thursday. I returned Monday because he was closed Friday through Sunday. He then claimed I owed storage fees starting Thursday, despite providing no written notice of the start date, daily rate, or required statement of charges under California Civil Code section 3068. I even offered to pay for Monday's storage because the lot was busy and because he had worked Monday rather than Friday, Saturday, or Sunday, which I believed would have been a fair compromise. He was unwilling to compromise. Instead, he threatened to charge about $900 in retroactive storage fees if I did not remove the car by 6 p.m. Monday, including days when he had the car for repairs and was not available for me to retrieve it. When I requested a written invoice, he refused to provide one until I paid. The attached invoice was provided only afterward. When I disputed the charges, he essentially told me to take him to court. I felt cornered and pressured to pay disputed charges without documentation. I later noticed that about 80% of his reviews appeared to be from men, causing me to question whether gender-based assumptions influenced his conduct toward me as a woman. read more

Riviera Auto - The invoice. Total is for 4 tires, a battery, and diagnosing the brakes. - Smog Check Stations Near Me - Kelseyville, California

They got me into smog my vehicle so I didn't have to drive down to Sonoma County did a great job! Great customer service!

Many locals are unaware of this business because the business just off Soda Bay Road. The prior owner was a very skilled mechanic as is the current owner. It's a family business. Certified mechanic . The owner operated. Definitely good value with neighborhood convenience. read more

Great customer service. Had to get a smog certificate for my truck and it only took them 20 minutes with an appointment.

We have had two of our cars looked at by Rivera Auto. First was getting our car smogged ready to sell. Service was excellent, professional, provided us with clear explanation of what and how they smogged vehicles. Left with a certificate in hand and very pleased. Our other vehicle's seat belt became stuck and we weren't able to get it loose. Took the car in and again had a very positive experience. Even bought some Girl Scout cookies . Honest, professional, skilled, great value, excellent communication, friendly and thorough. Great customer service! We highly recommend Rivera Auto! We will only take our cars there from now on. read more

Called wed to make appt, got in on a Friday afternoon. Great service, friendly folks, no unnecessary upselling. Got there at my appt time, they told me they were finishing another car and then would start on mine and it was still done within 48 mins when I was quoted an hour. Every single thing about this appointment was ideal. read more

I've been brining my car to Riviera Auto for regular maintenance for about a year now. They offer dealership quality service: oil change comes with full inspection and notes on lights, brakes, and tire rotation. The prices are on par with the industry. The staff are very courteouse, knowledgable and generous with their advice. It's owned and run by the Lake County locals. I would definitely recommend their services. read more

Brian knows his stuff! Came in for an oil change and tire rotation. After inspecting the vehicle, Brian recommended an engine flush to clear the lifter noise and varnished surfaces. Well I can tell you that it was the right medicine for the problem! My vehicle has no lifter noise and has more power then ever. I am a happy camper! read more

i was required to obtain a smog test ( $80.00 + ) for my Corvette. upon scheduling a test with Riviera Auto, they discovered that I met the requirements to get my registration without a test, since the county is an ownership change smog requirement county, not a two year mandated as I was previously required in Placer county. They took the time to print out a history of my previous smog tests, which I then took to DMV. It was my third time with DMV and they finally recognized their error. Not only did Riviera Auto save me the smog test fee, they also provided the concrete evidence to satisfy DMV. They get all of my business ( four vehicles ) from now on. Thank you Riviera Auto for being honest, helpful and possessing integrity. read more

I am new to the Lake County area and was in need of a trustworthy and reliable auto mechanic. As a user of Yelp, that's where my search began. I found Riviera Auto just a few miles from my home and decided to give them an opportunity to win over a new customer. I have a 2017 GMC Terrain that needed an oil change and tire rotation as well as a "Check Engine" light that required diagnosis. Bryan, the owner, determined through the codes that a sensor was possibly failing and did some testing to be sure. It was a defective sensor and it was replaced. During the replacement, Bryan noticed a lot of sludge and chunky oil was draining from the engine. He recommended doing an oil flush, which is a time consuming process and a bit pricey, but based upon my knowledge of how I use my vehicle, it seemed to be worth the extra cost. Well I can tell you that Bryan made the right call! My engine issues are gone completely and she's running smooth and quiet. I think Bryan has earned my trust and my business!!! read more

Bryan and assistants are outstanding mechanics who treat everyone with courtesy and provide a comfortable place to wait for your vehicle. Family business and veteran owned business. read more

So I recently moved to the Riviera and I like keeping my business local. One of the important things I find is to locate a reputable mechanic. I looked into the reviews and decided on Riviera Auto. Bryan the owner and his family who also work at the shop are friendly and responsive. I referred a friend to them and they beat the dealer quote and took the time to explain any concerns. My friend left happy. I'm now taking my Toyota truck to them, which Bryan has expertise in. read more

Best of the best! Riviera Auto is the one to go to with your Toyota. I've worked with Bryan twice now -- once with my daughter's Prius and once with mine. For my daughter's car, he repaired a blown head gasket at half the cost of other mechanics. He was super conscientious about keeping in touch with her to update her on timing and costs. He also addressed her bad brakes and a leaking fuel pump. It's a relief to know that my college student now has a reliable car. Now my 2008 Prius was a bit tricky -- my touchscreen has been giving me problems. It turned out that due to the shortage of computer chips in the US, the replacement cost was exorbitant, so I decided not to go through with the repair. However, he didn't even charge me for a morning's worth of phone calls and computer searches to get me a quote for my car. Overall, I have been super pleased to find this shop and Bryan is super helpful, knowledgeable, and honest. I don't even live in Kelseyville, but I am happy to drive the 1-1/2 hours to have Riviera Auto service my car. read more

So a few things. My personal experience is that the few times I called they are always booked out for days. The first time I went with an emergency on a Wed and they were randomly closed. The reason I'm writing this however, is because of something that recently happened to a friend of mine. He took his car there to get an inspection done on it and around the same time ran into some financial hardship (medical issue for his service dog he had to cover). He is a US army veteran on disability stemming from his active duty so receives a monthly stipend, and explained to the shop he could pay them on the 1st when he receives it and offered to show his bank account as proof. They told him not only did they start charging him 100/day (for a $125 invoice) and the amount was now around $1000, but they had also already signed it over to a lien company. I will be reaching out to my friend who is a lawyer to go over the details and if anything was unlawful will surely be taking them to court. However if everything they did was technically legal, that still goes to show how heartless these people are. Especially for a small town... I've always enjoyed how people are so personable here and you can speak to them like human beings. If he left his car there for months that is one thing, but a few weeks? I've heard of people here leaving their car for a year and not having this happen to them. And they have plenty of parking spaces at their shop so it's not like they actually need the space. They were just jumping at the opportunity to extort money from a disabled veteran. On top of it they wouldn't even consider a payment plan when my friend offered to do that. They just treated him like dirt on their shoe, someone who is still dealing with severe trauma from his service to this country so that people like them have the freedom to keep their little shops open so they can continue ripping people off. Absolutely disgusting behavior and one way or another their karma will come back to them. Sidenote, if reading this gives you as much disgust as I had writing it, know there is a solid alternative option that I have been using. After Riv auto and every shop around wasn't able to see me, the only one that could see me same day was Wicked automotive in Lakeport. Three times now they were able to see me same day even when they were busy and was only charged $50 for a full inspection and him fixing something on my vehicle. I doubt you would receive that from Riviera auto. I am not affiliated with them in any way but feel passionate about companies who are honest and fair, especially in Lake County. It's a bit further of a drive but well worth it. read more

Best service in the area ..me and my family have been bringing our vehicles here for years ..and the service just keeps getting better and better ..the owner goes out of his way to make you and your vehicle feel like one of the family ...and i know my baby is getting the best service in lake county bar none ..i wish there was more stars . read more

Great service on my 2012 Prius and a thorough safety check. I got a heads up on a future problem so I can plan for the repair. (Everything is expensive nowadays, so it is good to know in advance). read more

Great service, I like the fact they send you an email about the information on your vehicle and include a photo of the issue that needs to be addressed. The first time I stopped by, Patrick, the owner of the shop was the only one there, he gridded me promptly and started the process immediately. The car was ready precisely when he promised it would be, the next time I went in, I met Serena his assistant, she also was very delightful. She started the process right away, and again my vehicle was ready at time she told me it would, and also she sent an email with pictures and also called to notify me with the service done and also the issues needed attention including photos. I recommend Riviera Auto to anyone with full confidence. read more

Wow:) So glad for Pat and crew and Riv Auto! Beyond professional and so nice:) From a ride home to a pick to having my car repaired in only few hours on a Friday. Saved me from having to rent a car for the weekend. I also received a full diagnostic of things that should be looked. I so recommend:) Thanks again, Pat! read more

Pat seemed like a stand up guy. the Yelp reviews looked great. I did not have a very good outcome with my experience. My wife hit a small metal step stool on hwy 29 on the way home in her 2013 Chevy Spark. It went under the front of the car and dented the transmission pan and bent the O2 sensor. I was going to take it to the dealer in Lakeport for repairs, but decided to use Pat to keep my work here local in the Riv and because it might save me some money over dealer repair charges. His quoted price was fair enough. $400.00. I agreed and dropped off the car the night before the service date of Tuesday the 1st. I got a call that the work was completed at 2pm. everything was super. I was ready to write a shining review. Then Thursday evening my wife was pulling out of the gas station in Calistoga and the car wouldn't move. Just revving like it was in neutral. I called pat and asked him what it could be and then as I'm talking to him I see a long stain in my driveway where the trans pan has leaked fluid. He told me I needed to get it towed to his shop that night and he would look at it Friday to see what went wrong. I do not have AAA and it was crazy trying to find a tow company that would tow it 45 miles from Calistoga to the Riviera. After talking with 5 tow companies, Carl's tow in St. Helena said they would do it. I was quoted $400. I paid $300 cash after some negotiation. Pat said he saw where the pan leaked and would need to get a part. It would arrive Friday and he would fix it Saturday and I could pick it up then. I had hoped he would at least offer to help me with the towing cost as it was not leaking, just dented, when I brought it too him. and then after driving, it leaked and then failed to shift. Making the car inoperable and stuck, needing the tow. But Pat refused to pay the tow bill or even offer to pay half. He only said he was sorry and that It would be bad business to pick up my tow bill, because it wasn't his fault. I asked him, whos fault it was so I can recover the cost of the tow? he suggested I call Korea where the part was made. He said it was just one of those things. He said he was out his time for the repair to the leak and it was a faulty part. But then what he said before I left was that he re used the gasket, and there was no part included with the pan. and had he known it would leak he would have used and RTV sealant in the first place. Im sorry, but if that isn't fault, what is? I've run a business before, I know crap happens, but you take care of you customers, and write off the losses on your taxes. He could have done that, I might of even been writing a good review if that was the case. But, didn't even offer to take care of a portion. He did mention that maybe in the future, if I had need of more repair work, he might discount something. I have no desire to use his business again after this particular encounter. I am severely disappointed. One last thing.... word of mouth can be great for business and bad for business. Keep that in mind folks when you looking at keeping customers. As for me, everyone I encounter in the future, I will tell this story to. They will hear about my plight and maybe not use Riviera Auto Repair because of it. You know it really is hard to find good a good auto repair place with integrity. I am thinking that the dealer would have been a better route to take next time. Listen to your head, and pay the extra money, because I didn't and my bill went from $400.00 to $700.00 because of the Tow. Ask yourself who really waked away ahead in this deal, me or Pat? read more

Pat helped me diagnose a complex issue with my electrical system. Once he identified the area where the trouble was, he provided me a schematic so I could understand what was going on. Took lots of time explaining and making clear what was going on. Problem solved. Pat has a background in aviation mechanics as well as automotive and you can tell from the condition of his shop that he is a person who is concerned about details and likes to keep thing organized. Highly recommend. read more

I was up north for a potluck with friends and my mom's cantankerous old 1994 Intrepid started idling very rough. This had been an intermittent problem but was full time now. Pat from Riviera was able to figure out in a few minutes it was the EGR valve/sensor. He knew a ton about these cars and their idiosyncrasies, more than the guys in SF that I've been going to. I was talking with him and turns out he's also an airplane engine mechanic which explains his attention to detail since some customers lives depend on their engines getting fixed right. Absolute best repair experience I've ever had. I'd drive up here for all my repairs if it weren't so far from the city. This guy is the real deal and really knows his stuff. People out in the country are really nice and honest, more than what I've experienced here in SF. read more

Riviera Auto - Pat from Riviera working on my car - Smog Check Stations Near Me - Kelseyville, California

Pat and crew were my primary mechanics for the 2 years that I lived in the area. I loved the convenient location, but even more I loved the service and trustworthiness of these guys. Pat would always tell me the issues with my car, but then work as my partner to advise what to fix and in what ways in order to save me money and ensure the health of my vehicle. Thanks, Pat! read more

So I decided to make my appointment at this shop since I don't live far from it, once I made my appointment I specifically mentioned that I will need my car that same day no later than 5:30pm she told me that I will have it sooner since they close at 5pm and to drop the vehicle off between 8-9am in my mind that was perfect! After I dropped of my vehicle at 8:25am I walked home and let the technician do his thing, come around 3:30pm I decided to give them a call and what do you know no answer I called again around 4pm no answer then I also text them because they do accept text message what do you know still no answer. It's 4:10pm I call again no answer I also left a voicemail, so then I decide to walk to the shop and see what is going on I get there around 4:30pm and no one is there the shop hours are from 8:30am-5pm I decide to wait till 5pm and nothing, keep in mind that I was told I would get my car the same day come to find out I didn't get no answers my girlfriend had to pay for a ride from work and I still needed to walk back home. The next morning I still didn't get a phone call or anything so me and my girlfriend are running late for work we walk to the shop and start to ask what's going on I told the front desk I called several times text, and left a voicemail and you guys couldn't even call me to give me any update. From desk tells me she doesn't work Monday's... which she failed to mention. I also told her that I was there trying to pick up my car the day before because I needed it and waited till 5pm when they close, she tells me that the shop owner does pretty much whatever he wants which in my mind is ridiculous especially when you have sign and website with specific hours from 8:30am-5pm. I was pretty upset I couldn't believe my experience in this shop .I've never been through something like this ever in life. Last they emailed me the invoice and I noticed that supposedly there was no transmission dip stick I mentioned to my girlfriend that you have be kidding me this tech either didn't really do the inspection or he doesn't care , I'm not even sure if he actually performed a full inspection , because I know for fact that it does have one I even called back and brought the subject up to the lady who works the front desk and she tried to cover his mistake so I told her and went as far as taking pictures of the transmission dip stick so they both can see. In conclusion I will never return to this shop I do not recommend it, they have poor and I mean poor communication skills specially with all this new technology. Big warning to whoever plans to take there car to this shop. read more

Pat is very nice and extremely trustworthy. He works with customers to educate on what services might be needed; helping customers decide what is more immediate and what can wait or what will be coming up to help you prepare for an expense. We have taken all of our vehicles here for years. read more

Riviera Auto is a god send. I was an out of towner and my car sprung a leak. Pat was extremely accommodating and fit me in even though he was short handed. The repair was done quickly and professionally. The charge was very readable. I can't thank Pat enough to get me out of a jam. read more

I just wanted to let everyone know what outstanding service I received from Riviera Auto. It is under ownership. I will never go to anyone else. Thank you so much. read more

Stranded 500 miles from home in Anaheim, I needed help for my Saab 9000 ... Pat and Riviera Auto Repair delivered with quality work, fairness, honesty, and great advice. I towed the car, dropped it off after hours and left a note with the keys. Pat called me first thing in the morning and put me at ease immediately. He called again during the day with a progress report and then in the afternoon when the car was ready for me. The immediate problem was solved but he advised me to follow up with more work when I got home. So, rather than gouge me with unnecessary work away from home, he fixed the big issue at a very fair price and sent me on my way with information for my mechanic at home. Quality work, fairness, honesty, and great advice - that's what you get at Riviera Auto ... Thanks, Pat! read more

Pat was great. Out of towner looking for auto repair place and I lucked out! Found a great place. Pat was super helpful and quick and very reasonable. I can't say how helpful he was for me. Thank you Pat! read more

Pat at Riviera Auto is a 5 star mechanic with a heart of gold. We were two Australian ladies on holiday passing through town, when our car overheated and the radiator cracked. Pat not only fit us in to his busy schedule but stayed back late that night to replace our radiator so that we could be back on the road the next day. Instead of taking advantage of two stranded out of towners, Pat did us a huge favour at no extra cost. This is a totally trustworthy mechanic and we can't recommend him highly enough. read more

I have had Mike service our small fleet of 4 vehicles for about 10 years and had no complaints at all. He is trustworthy and competent, what more can you ask for in a mechanic. I recommend his shop without any hesitation. read more

We were on vacation and were staying at Clear Lake State Park when trouble arose. Our van began making noises when we drove slowly.... noticed as soon as we were pulling into the campgrounds. My wife said it sounded like our large dog's tail wapping onto the hood. We called Pat and he was able to get us in the very next day. He gave us a call when he had an opening and we drove right over. He listened and was able to immediately help us with a long test drive to see what the problem was. Fortunately the problem did not need to be fixed before we headed home. We greatly appreciated Pat's knowledge and honesty. read more

We needed to find a reliable local mechanic to do some repairs. We had other quotes for the same service and Mike's estimate was fair and reasonable. He completed the work to a "T", was really fast, and answered all of our questions. He's a nice guy on top of that. His shop is in top shape, very professional, and orderly. We will definitely use Mike for all of our future repairs. read more