I purchased a used Kia Optima from Throttle Auto Group based on strong reviews and their promise to stand behind their vehicles. After a straightforward two-day purchase process, the engine began "clinking," signaled error code , and died entirely. Despite their assurances and obvious signs the car wasn't properly inspected they refused to diagnose or repair the issue under any warranty.
I requested a different vehicle instead of a refund, hoping they would uphold their word; again, they unequivocally refused. Now I'm faced with the cost of an entirely new engine--likely well over $2,000--despite buying the car only days ago.
As a customer, I provided clear evidence of engine malfunction, error codes, and troubling sounds--all occurring within two days of purchase. Throttle Auto Group's outright denial of any service, inspection, or vehicle exchange is unacceptable. Their actions suggest they're more interested in securing sales than ensuring quality control or customer satisfaction.
I strongly advise anyone considering throttle Auto Group to think twice. They'll sell you a car--but won't stand behind it. Based on my experience, they delivered false promises, unprofessional treatment, and no accountability. I will be sharing this review widely and will consider legal or consumer-action if necessary.
* Misrepresentation: Bought the car under false assurance of inspection and support.
* Immediate failure: Engine clinking, throwing codes, and dying within two days.
* Zero accountability: Denied warranty service, repair, or even replacement.
* High replacement cost: Now liable for an entirely new engine.
This review is intentionally strong and factual. If their reviews are genuine and services are as advertised, they should be eager to address this. If you're reading this, and you're sales or management at Throttle Auto Group: you have an opportunity to make this right--before I escalate further. read more