UPDATE (July 9, 2025):
The incident happened May 7, 2025,…read moreunder the current owners who took over on Dec 31, 2024. In their reply, they referenced "previous ownership" -- THIS IMPLIES THEY ARE DISTANCING THEMSELVES FROM THE INCIDENT AND SUGGESTING IT OCCURRED BEFORE THEY TOOK OVER, which is completely false and misleading.
so as of july 9,2025 there is another "new owner"??
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We've been with Primrose School at Vista Ridge for nearly two years with no prior issues. We always paid on time, had a good relationship with staff, and trusted them with our son's care. Unfortunately, that trust was completely broken by how they handled repeated biting incidents -- especially the most recent one.
Over the past few months, my son was bitten multiple times. We accepted the incident reports and moved on, thinking these things happen. But every time I asked my son who bit him, it was always the same child.
On May 6, my son did not attend school because he had a fever over the weekend and was still recovering. He returned on May 7, and that same day, he came home with a bite on his face, just under his eye. As a parent, that's terrifying. You don't get a bite like that unless a child grabs and restrains another -- this wasn't a minor mark, and it wasn't something that should ever happen under proper supervision. And yet, the child who bit him was allowed back in class the very next day like nothing happened.
All I received was a vague checkbox-style report with no narrative, no real explanation, and no documentation of what steps were taken. When I told staff on May 8 that I didn't want the same child seated near my son, I was ignored. The very next day, I saw photos showing them seated right next to each other again.
To make matters worse, the school's solution was to offer to transfer my son -- the victim -- to another class not even his age group, away from his friends. When I asked why the other child wasn't moved, I was told the other parents were "willing to work with the behavioral plan," while I was the one complaining -- so my child was the one they offered to relocate.
I guess you can truly measure a childcare center not by how smoothly things go on a good day, but by how they handle a serious situation -- and whether they stand up for the child who was harmed. In this case, they failed completely.
Since then, I've toured several other daycares in the area. Most charge around $305 per week, including meals. We were paying $370 per week at Primrose. I realize we were being overcharged for substandard supervision and no accountability.
Parents, please be warned. If something goes wrong here, don't expect transparency, accountability, or any effort to truly protect your child.