Driving one of my many trips down I-95, I had a problem with my water pump. Saw New Castle online…read moreand stopped in to see if they could help. Wow! Did they ever! Butch promptly went through my system, asked several questions then diagnosed and fixed my problem. I came into the shop expecting to have to replace my water pump, but Butch said it wasn't necessary. I sincerely believe that if I had gone to a big-name dealer the service rep would have unnecessarily sold me a full water pump replacement. It is so refreshing to encounter honest and skilled people like Butch. If you find yourself RVing down 95 and you need some problem with your RV fixed, go see New Castle....you won't be disappointed!

I had a city water connection problem, and Butch explained everything to me and had me on my way in…read moreno time! Rich from Erie, PA

I am admitting that I am learning a lot about buying a used RV/Motorhome ! I normally research and…read moretake my children and grandchildren's advice before making a big purchase . This dealerships sales reminds me of the used car lots near the NAVY bases in the 1970 and 1980 . I am a 1976 year old Vietnam veteran so I have been swindled before , but recovered . With sale I was assured I would be buying a used vehicle that would be safe to drive and ready for my Disabled grandson an I be able to travel in on the road. I have found that it had 4 or more year old tires and battery . Then to make our travel bathroom usable {reason for purchase} it needs another $500 equipment accessories to make it usable . I am thinking I have bought a money pit on wheels ???

SCAMMERS! My boyfriend purchased an RV from them and gave…read morethem a $2,500 deposit and they told him that it was his RV pending financial approval which he received in the next couple of days. Told him that the trailer had been sold because he didn't fill out some sort of paperwork that he never knew about. The drive was going to be from Reno to Florida which is about 2,600 miles. Thank God he didn't go. SCAMMERS through and through

My wife and I stopped in for a little window shopping. Planning to add a camper but wanted to see a…read morefew options to get the warm and fuzziness. Well, we stopped in here and the place treated us like we were a liability, we had to wait for the GM to walk us around. The GM came out introduced himself and we proceeded, clearly communicating that we were only window shopping. Well I guess the GM didn't hear us well enough as the high pressure sales tactics were in full force. After leaving, I felt like I needed to take a shower he was creeping so hard. Then my guy calls me every day still hitting the panic button on the pressure to make a sale. I finally had to tell him to remove me from his contact list and never call me again. We won't be back!

Blair Hampton in the Service Department got us in and got our repair done quickly and…read moreprofessionally. I would recommend Blair and the technicians at Camping World, Orange Park!

I hear about so many bad dealers that I want to publicly thank Dick Gore's RV in Jacksonville,…read moreFlorida for doing the right thing. I bought my 2011 Newmar Ventana 3434 on Mar 31st. When I bought the coach I asked to make sure the roof had been inspected and sealed if required. I used the coach twice in the following two months. I went up on the roof to check my satellite system and felt a soft spot in the roof. . I called my salesman Chuck Woodruff who had the service manger call me. They asked me to bring the coach in the next day and they would take a look. As they told me if this had been found the first two weeks no questions asked. However, after two months they would have to take a look and see what repairs were needed. I took the coach to them and they made sure to fit me into a very busy repair shop and delivery prep. They repaired the roof, luan board, and insulation at no cost to me and took care of a couple of lights that didn't work. Thank you for not finding a way to disappoint me and instead stepping up and solving my issue!!

Everything seemed fine until an inspection I hired a third party inspector. I am fighting for…read morerefund and now of course they do not want to pay. I am dealing with Jeff in finance which has advised me they brought the unit from another location, so basically I lose my deposit. I have all paperwork confirming if the inspection noted major faults or multiple unsatisfactory problems my deposit would be refunded. Of course now I have to pull all my proofs and get a lawyer involved because this is rv dealers conduct business. I will be notifying the BBB and inspector so he knows how this dealer is acting now that the deposit is on their side.

I was sold a 2018 Winnebago Rv and told it was a 2019. so I was charged the 2019 value for a 2018…read morevehicle. I agreed to one price and by the time they added all of there fees it was a good $30,000 more in price. do Not shop here these people lie and make you sit for hours waiting on the paperwork. Horrible place!

Bottom line up front, I brought my camper in for a consignment sale to be sold on Travelcamp's lot,…read moreduring which time it was damaged and Travelcamp said it was unable to be repaired due to a lack of repair supplies at their dealership. This entire process took over 8 months of dealing with 4 different managers who often did not return my calls or texts, and placed the burden of coordination within their company and corporate office on me. I brought my camper here and entered into a 90 consignment deal to sell it at Travelcamp. After the 90 days were up, I called to arrange a pickup of my camper so that I could bring it to another dealership to sell since it hadn't sold at Travelcamp. I tried for over a week to get in touch with a consignment sales representative to arrange the pickup but nobody answered, so after a week, I showed up to Travelcamp to pick up my travel trailer. When I arrived, the camper was brought to the front of the lot, and I discovered that a window in the camper had been left open for a period of time which allowed the camper to flood on the inside due to rain storms, causing significant water damage to the inside of the camper. I initially complained about this to the manager about the damage to which he replied that he would have the unit detailed. I told him that wasn't enough and that the water damage inside the camper needed to be repaired, and not simply detailed. He then told me that he didn't "know what to do" and that I would have to take the issue up with the corporate office. I attempted to call the corporate office over 50 times over the following 5 days and never received a response either by phone, email, or text. I left a message on every single call. Additionally I placed at least another 10 calls to the consignment sales team at Travelcamp as well as to the manager that originally signed my consignment sales contract, and still did not receive an answer. About a week after my initial calls, a member from the corporate office returned my calls and said that they couldn't help me, but that another corporate representative would be reaching out to me. I received a call from an individual the next day and they told me that my camper would be repaired on Travelcamp's dime, and that my original consignment manager would be the leading point of contact for all business going forward. Fast forward approximately 3 months: In dealing with the Travelcamp repair center, I was told by the initial manager that I dealt with 3 months after the initial discovery of the water damage inside, that my camper was "repaired" and that "it [was] in better shape than when I brought it in" for its original sale. Additionally as a gesture of good faith, Travelcamp offered to pay for an independent RV inspector to come and inspect the repair job. After the inspection technician and I had inspected the unit, we found an attempted repair job to the camper where an 8"x8" square had been cut out of the wall and then a patch job was attempted where a random piece of material was sloppily glued on top of the existing wall. Additionally, there was white fuzzy material still growing out of the floor of the camper which I presumed to be a result of the previous water damage, and shrunken and rotted wall paneling where water had been soaked up into the side wall of the inside of the camper. I expressed to the service department that the repair job was unacceptable and they told me that due to material shortages, that they would not be able to do anything else for me or perform any further repair job. I told them that they needed to purchase the camper to make it right if it couldn't be repaired. Once again I was told that I would have to deal with the corporate office and that nothing could be done for me at the local dealership. Additionally, the managers tried several times to get me to use my personal insurance to make a claim against the camper to have the damage fixed; a suggestion that I refused multiple times because I didn't want to raise my personal insurance rates for damage caused by Travelcamp. Fast forward another month, and I finally got a meeting with the corporate office sales representative, who was the only positive point of contact from this entire experience. I told him the entire story, 8 months start to finish with this consignment deal, the damage done to the unit, and the botched repair job for which he apologized and bought the camper from me. This is a very brief overview of my experience with Travelcamp. I will not be returning as a customer.

We were broke in our trip to Orlando from Georgia the services were close on Sunday and the staff…read morewas very helpful especially Lane he help us to find the resources and we fixed the truck I have no words to say THANK YOU TO ALL THE STAFF THAT WORK TODAY SUNDAY MAY/17/2026

Be careful bringing your RV to Camping World in Jacksonville, Florida. I brought my RV in on Feb…read more6th for a water heater issue. The service tech, Aaron, told me the entire water heater had to be replaced and it was the only option. He even said they were doing the repair "in favor of me." I was charged over $1,500. After the repair, I received the Lippert warranty report on March 6th, which shows the issue only required two specific parts -- FLOW SENSOR 2GWH-24 (#2022107584) and WATER PIPE ASSEMBLY NEW STYLE 2GWH-19A (#2022107579) -- not a full replacement. I spoke with Operations Manager Hunter, who gathered information from me and from Rose at Gulf Stream Coach warranty, but since then all calls go to voicemail and there has been no attempt to resolve the issue. I am a single mother living in my RV with my one-year-old with Down syndrome, and being charged thousands for a repair that was not necessary has been extremely stressful. I strongly recommend getting a second opinion before allowing this location to work on your RV.