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    General RV Center

    1.9 (136 reviews)
    Closed 9:00 am - 6:00 pm
    Updated a few days ago

    Services - General RV Center

    RV repair

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    Just falls out no nails

    I bought a brand new RV full of carpenter ants and they have a form that isn't explained very well called AS IS. You better read it and do a thorough inspection because there brand new RVs are AS IS.

    Dave O.

    I spent a recent afternoon here looking at Diesel Motor Coaches with Ed a Sales Associate, he admitted his full time job and expertise is selling trailers but he provided everything we needed to tour a number of Coaches we were interested in. This place has a lot of new and used inventory and a lot customers roaming the grounds,wow this one busy dealership so parking can be a challenge even though the parking area is quite expansive. We came here ready to purchase if the right unit was in stock and our trade and the new coach pricing was competitive. After spending several hours with Ed we found a few units that met our expectations so we went inside to looked at making a deal and that's when our enthusiasm turned to disappointment - I felt like I slipped in to a wormhole and traveled to a time a few decades earlier to a car dealership. It's clear the bullpen where the Sales Managers sit on their elevated platform controls the deals and the sale associates go back and forth trying to close the deal - can you initial here so I can show my manager you're serious, can I have a credit card to show my manager you're willing to place a deposit, what would it take to close the deal today yada yada yada finally I asked the questions they hate - "what's the bottom price for yours and what are you giving me for mine" questions that seemed impossible for them to answer. They quickly turned the conversation to what about financing, down payment and monthly payments and this and that and that and this I finally realized this wasn't going in the right direction and I had already accomplished what I came here for and that was to touch and feel my RV before I made a purchase. I agree with most there was no high pressure sales pitch just a bunch of old school haggling which I think is such a turnoff - they need to understand today's customer are more educated and we do our due diligence before walking on the lot or you should if you're making a purchase of this size. Well it seemed I knew much more about the motor-coaches then they did even though Ed made it clear he was a trailer guy. I hope he learned a lot during our visit I did my best to educate him on the details and operation of his inventory. I thought the sales manager was unreasonable and out of touch with his customer base and I had no interest playing good cop bad cop so we weren't able to negotiate on anything we were interested in. I understand the tactical side of this type of business model so I stood up and thanked them for their time and left. I by no means had a bad experience here it just wasn't going to happen for me. I was able to go to a competitor a few days later and close on a 2021 Diesel MotorCoach that we absolutely love and I feel like we established a long lasting relationship with this other dealership and I wasn't just the deal of the day - so my advice is never buy on emotion this should be a fun and exciting experience. If you do your due diligence and know exactly what you're looking for you can be happy too...

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    13 days ago

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    Page 1 of 4

    Ask the Community - General RV Center

    Review Highlights - General RV Center

    the new service manager Chris is the best he is a very caring person and he has really turned the service department around .

    Mentioned in 7 reviews

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    Mobile RV Techs

    Mobile RV Techs

    (2 reviews)

    From the first very prompt answering of my message, I have been completely blown away by these…read morepeople.They are very polite,and I don't mean a in a phony way.you can tell each one is very committed to your needs.I feel like they dedicated to knowing their business and doing it well. Even taking the time to educate the customer. Thank you so much for t your service.I can see you work as a team to bring the best service to your customer .I called on day and the very next day my air conditioner was installed!! I give all 1000 gold star.I wish I was better at writing reviews.you all are stellar to me.Id recommend you to the world.Thanks. yous much.. Sandy Florer

    During the initial diagnostic visit, the entire time the technician was more concerned about making…read moreYouTube videos on rv repairs than actually working to find the issues. The technician finished looking around and came to explain that he knew exactly what needed to be done in order to fix all of our issues. He explained that there would be a cheaper option and a very expensive option to get our AC units up and working again, he knew all the parts needed to get us back up and running again. So after All the diagnostic was done we were told that we would get our diagnostic bill and as soon as it was paid, we would get a list by end of day for parts that were needed to fix our issues and quote to do the work, at the time of deposit we would also get an idea of when to schedule for them to come out and finish with repairs. Then I had to reach out to them in the middle of the next day because I still had not heard from them, they threw together a parts list that was not completed compared to what the technician had explained to us. When I responded and said that parts were missing, I was told that additional diagnostic was needed. But would not be charged additional diagnostic, Neither would any additional service call fees for any additional visits. So I reluctantly paid the deposit for parts. I was sent a receipt for parts, but no additional communication on estimated time of arrival for parts or communication on when they would possibly be out depending on parts arrival, Nothing. In my history of dealing with contractors, that's sketchy, Not hearing from them at all after paying for parts. During this time I had reached out and informed them that I had a family member pass away and was working on funeral arrangements as well as needing to travel out of state for another dire family situation so I needed them to keep up with me so I knew what was going on and keep my schedule on track. And I was met with no communication until I called and left an irate voicemail about customer service and communication, and how I felt I was being scammed out of my money. Only then did I get response on an approximation on when parts would arrive, and it would be two weeks and a day later. They were 45 minutes late for appointment, showed up, no word to my wife or myself and just switch off our power. The propane part was incorrectly installed in 15 minutes, but the original technician that came during diagnostic visit was back STILL FOCUSED ON MAKING YOUTUBE VIDEOS FOR the whole 30 mins he was here. Came in, told us EXACTLY what he told us the first time, packed up and left, still with no AC and 10 minutes later I got a labor bill sent to me for $500! At this point, I had had enough with the games. I reached out again and explained that I was not paying $500 for them to be 45 minutes late for a 30 minute job where, the communication sucked, and nothing was fixed properly, was just given the same information as the diagnostic visit, and yet they still needed extra parts that we're supposed to be ordered the first time around. I went back-and-forth with their customer service representative most of the day until they got snippy and said that they would reach out to the owner to figure out what they could do.... The next day I was told that what I signed for was completed and that I would need more parts in order to finish the job where I was then sent another quote for an additional $1200 in parts and labor service call fee. The best thing that they could do for us would be to credit us an hour of labor for all of our troubles. Which I still had to go in and have them change three times because the credit wasn't added on the quote properly.... The numbers just kept going up, after the third time of correcting them I noticed they were still trying to charge that service call fee even after saying they wouldn't for additional visits. Month and half later, I have had a different technician company Fix their mess with far better communication and customer service, and confirmed the parts ordered initially for our Ac unit was not needed, and if they would have done the repairs to our third ac unit that they planned on doing it would have caused a fire because the unit was in far worse condition than they lead us to believe!

    General RV Center - rv_dealers - Updated May 2026

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