Duval Ford completely changed my perception of car dealerships. Walking in, I was skeptical and had my guard up, but it quickly felt like family. You can tell that everyone gets along and is incredibly welcoming. I worked with a few associates, and one in particular, Matthew Tudor, really took care of me. He made sure I was pointed in the right direction. I needed to trade in my car and get something smaller that fit my budget, and the whole process was the most seamless experience I've ever had. I thought about doing everything online to avoid the usual dealership process, but I'm really glad I didn't. The staff, the management, and the overall culture truly made me feel at home. Thank you, Duval Ford. read more

I scheduled an appointment for a routine oil change and was later invoiced a total of $127.72. The invoice clearly lists the oil change at $71.99; however, there are additional charges included that were neither explained to me nor authorized beforehand. When I called to inquire about these charges, I was told to speak with my service advisor. I was then placed on hold for several minutes, only to be transferred to another representative instead of my advisor. Unfortunately, that representative was also unable to provide a clear explanation for the additional services listed on my invoice. This experience has been both frustrating and disappointing. At no point did I request or approve any services beyond a standard oil change. As a long-time loyal customer who has purchased three vehicles from your dealership, I expected a much higher level of transparency and customer care read more

Bait-and-switch. Misrepresentation. Zero accountability. I purchased a Ford F-150 from this dealership and was clearly sold a 100,000-mile premium maintenance package (confirmed by email and verbal agreement). Months later, when we tried to use it, we were told it didn't exist. After pushing, they said it "wasn't activated." Then suddenly it shows up as only 30,000 miles / 3 years. That is not what was sold. That is a downgrade after the deal was done. We run a sales organization -- we know exactly how deals are structured. This looks like the package was removed or altered to close the sale. Since then: * No clear answers * No accountability * Promises with no follow-through * Management unreachable My family and companies (Bluenergy Solar, Rogago Corp, etc.) have bought and referred multiple deals here. This is how loyal customers get treated. I am not asking for anything extra -- just what was agreed to. Fix it or this moves forward formally as a deceptive trade practice complaint. read more

I've been scammed, deceived, and bait and switch tactics were used to sell me a truck. This has been one of the most frustrating and misleading experiences we have ever had with a dealership. In summer 2025, my husband purchased a Ford F-150 from this location along with what was clearly presented by the salesperson as a 100,000-mile premium maintenance package, including mobile service. Months later, when we attempted to schedule service, we were told that no such package existed in the system. After multiple calls, the dealership admitted the package had never been activated on their end. Once it was finally activated, we discovered something even more concerning: instead of 100,000 miles, the system shows only 30,000 miles / 3 years. This is completely inconsistent with what was promised at the time of sale. First they said it wasn't activated, then they excused it with "we were in the middle of transitioning to a new system" to we will take care of you and been completely ignored. Since then, we have spent a significant amount of time trying to resolve this issue, with no success: * Endless transfers between departments * Promised callbacks that never happen * Lack of accountability from management * Ongoing avoidance instead of resolution We spoke with the finance representative, and accounting manager who repeatedly gave false promises that the issue would be resolved, but ultimately did not take any effective action. We were told that the general manager, was aware of the situation and would get involved. However, he has been completely unreachable. Despite numerous attempts to contact him, we have not been able to speak with him, and no action has been taken from his side. The right-hand of the GM initially acknowledged the situation and promised to prioritize it. He even provided his contact information. However, he later became unresponsive, ignored follow-ups, and failed to provide any clear information or assistance. We've been told Ford Corporate is going to call us to make it right but time after time we continue to be misled. Instead of support, we have only experienced delays, avoidance, and lack of responsibility. At this point, this appears to be a clear case of: * bait-and-switch tactics * misrepresentation of services at the time of sale * deceptive and unfair trade practices * failure to deliver contracted services We are not asking for anything unreasonable only what was originally promised and sold. We remain open to resolving this matter professionally and will gladly update or remove this review if the dealership takes responsibility and provides a fair solution. Just step up and take responsibility your sales representative used a bait and switch tactic to sell a car and do what is right, fair, ethical and moral. read more

They don't print sales contracts anymore and have you read and sign on an iPad but they'll tell you the iPad doesn't work so to read and sign the paperwork on your phone so they can sneak in an $800 oil change they told you was complimentary and then when you bring the vehicle back to be looked at under warranty and they have no idea whats wrong with it so they keep it for months and run out your warranty because they aren't willing or aren't able to diagnose the issue and you're stuck with an inoperable vehicle with a payment and to add insult to injury they won't stop calling you at 7:30 in the morning enroll you in some membership or try to sell you more service when they couldn't fix the vehicle in the first place. read more

The service here is amazing. No pressure, no gimmicks, just tell them what you are looking for and if they don't have it they will find it. If you compare pricing for new or used, they seem to beat anyone else! read more

Bought a used ford explorer here in 2020 after weeks and weeks of haggling with the sales rep, Warren. He was not the most polite person, I'll say that. I kept offering reasonable number and was shot down. They adjusted the price online weeks after my offer and never contacted me. They lowered the price to lower than my offer. Ended up buying the vehicle and the transmission went on it in months. I will never buy here or recommend again. Ended up buying a brand new Kia and no issues. read more

My 2023 F150 battery died. Duval Ford Mobile Service came to my house the same day and the tech replaced the battery, but noticed a new problem with the automatic tailgate. I took the truck to Duval the next morning, and they replaced the faulty tailgate control module (which is what caused the battery to drain), and delivered the truck to my house. All covered under warranty of course I can't imagine getting better service than this. Thanks Trevor! read more

If you're going in for service request NATHAN. He's a great guy, Vet and isn't pushing anything onto you. The service provided was exactly as he described as well as the estimated time it took for my vehicle. Refer back to this review if need be and leave him another one just like it if you've shared a similar experience. Let's get this man some recognition! read more

After getting ahold of Cole at Duval Ford, he has been more than great in getting back to me regarding problems and issues I was having with my vehicle. A seal on the car was broken and Cole has been a tremendous help offering to send parts to my home to resolve this issue and get it fixed for me. read more

I've been to your dealership a few times for service. Your service department, including the greeters, technicians and Allison are amazing. This morning, I had a not so pleasant interaction with Mr. Mejia. I was making an inquiry as to the FCTP program and Mr. Mejia provided inaccurate information and was rude. During our interaction he rolled his eyes, stated inaccuracies and turned away as I was speaking with him. As an auto enthusiast, I'm always checking out or purchasing new vehicles. Based on my interaction with Mr. Mejia, I wouldn't consider a sales transaction with Duval Ford. My opinion is that all customers should be treated with respect and provided with service excellence, unless the customer is ridiculous. He clearly thinks customers need him, more than he does them. read more

The best purchase experience and 100% excellent service department. Susan was very helpful and also Jason who processed our paperwork. Very down to earth and made me feel comfortable asking questions. And I had a ton that they honestly answered. One thing I have to say about the detailer of the vehicle, not sure who, but he does an outstanding job! When I picked up my son's truck from service, I was like wow!! Looked like a brand new truck and so spotless! Totally happy with them and I'm so glad to do business with Duval Ford. read more

Had an amazing experience at Duval Ford. Leighton Brown went above and beyond and showed great customer service/ professionalism. The sales manager Ricky was great to deal with as well. This place doesn't do any of the salesman games other dealerships do. read more

This was my first time at Duval Ford and what a great experience it was. I was greeted with smiles and a kind professionalism from Sean, Mike, Mike, and Shaun. Because this was my first time using my Service Plan, the Team made sure I understood everything and walked me through what to expect from each visit. The waiting lounge was comfortable, inviting and warm. They serve hot chocolate for those of us not big on coffee! My great first time experience has me looking forward to the next. Thank you Duval Ford. read more

Duval Ford - Getting my baby Road Ready! - Car Dealers Near Me - Jacksonville, Florida

I tried to buy a new ford from them and they added a $2000 'protection package' plus tax on it to the cost of the vehicle. I've bought 11 new cars in my life and never experienced such a cost. I would not recommend this dealership. AWFUL!! read more

Our experience at Duval was great! We stopped in looking at Super Duty trucks and the inventory cover a wide range, but not exactly what we were looking for. Our 1st visit was awesome, we asked for no pressure approach, it was not our first time, the Duval Team was understanding, and we looked around and thanked them as we left. That left a great impression, we are not big fans of the vulture style approach. During our 2nd visit our salesman, Juan, took a list of what we were looking for and the sales team went to searching. Several days later he had some leads, but not quite "the one". He told us he'd get back with us and did 2-days later with a potential find. We reviewed the window sticker and cut sheet of the numbers we ran previously, including the price changes, and he told us he'd let us know if & when they could move it. Two days later Juan called to tell us our truck had arrived and that evening we picked it up. Great all-around great experience for us! Thanks Duval Ford read more

I do not recommend shopping for a car at Duval Ford, a bunch of liars and cheats. I went to purchase a 2022 Ford Mustang Mach-1 2 days ago, first the lying salesman tried to add several bogus dealer fees, 999 for this, 999 for that, 999 for this, I left the dealership and did not purchase the car, later the sales manager called me and we verbally agreed on a sales price and trade in amount for my car, since it was late and night already and the car was still in detailing, I asked him to take it off the website and place a temp hold so I can pick it up and purchase it the next morning, he agreed and assured me that no one will buy it and it will be here so I can purchase it the next morning. Well, the next morning while I was getting ready to travel to the dealership to purchase the car, a salesperson called me and said sorry dude the car was sold last night. I then contacted the sales manager and he said he had no idea how it got sold, which is a total lie, it's impossible that he would not know that. I was really upset since I been looking for the car for a while with the right specs I was looking for, he kept saying I don't know how it happened, total BS lying ass holes. I recommend you do not shop at Duval Ford, they will lie, try to add 2-3 extra dealer fees, i.e. tint fee, refurbish fee, ceramic coating fee, its all BS. read more

Parts department is a mess. Told me they have a part available, then say "yup i got it right here and its to your name!" So i pull up to the dealer and then say they don't have it. Then someone comes from the back and got the nerve to say they called me back saying they don't have it and left a voicemail. I don't have a missed call or a voicemail from from nobody. read more

You know in the movies when the rich VIP shows up at a hotel and the doorman runs to open the door and then the concierge immediately shows up to asks the VIP's needs are? This is exactly how I felt the other day when I went to Ford to get a new battery for my Hybrid SUV. BOOM! BOOM! BOOM! Someone was there immediately to ask me what I needed to get done. Soon, another gentlemen appeared and gave me a time quote and inquired if I was going to wait or drop it off. Since it was late afternoon I dropped off my vehicle and I was notified that it would be available first thing in the morning. I hoped so since we were driving out of town. I had a voice mail from them even BEFORE I woke up the next morning that the car was finished and ready. When I arrived I got the VIP doorman experience and BOOM! BOOM! BOOM! I checked out and I was on my way with a new battery. I couldn't BELIEVE the speed and efficiency of Duval Ford. Way to make a lady feel special. Thanks! read more

When I tell you Becky ROCKS!! I mean BECKY FREAKING ROCKS.... I live in NC but she was able to make sure my parts people here at our parts place had the part I needed to keep me from waiting months for the other one to come in. She contacted the parts people and was able to have the part bought directly from her and they will get it in a few days. She is a lifesaver..... APPRECIATE her more than she will know. Helped me out a lot best service I have ever received read more

Exceptional service at this newly renovated Ford dealership. Scheduling an appointment was super easy and They offered me a range of available times. I worked with both servicemen Christopher, and Mike. Both of these Duval Ford team members were extremely attentive and helpful. They listened to my vehicle needs and explained what had been done clearly and professionally. Furthermore, Kathy was so very kind in the pick up and drop off service shuttle. The process was simple to get back home and to be picked up. This new space is beautiful and spacious. The facility is clean and the prices are very reasonable. The time it took and quality of service was beyond my expectations. I would most definitely recommend this place to a friend. read more

I called Duval Ford and let them know that when I went to get my tires rotated/oil change at an express lube place, the guys there said my lugnuts were "swollen" and basically that they were going to be stripped out and non-useable and that it was a common issue with the manufacturer, which i was suprised to hear because I have never heard of this. Anyway a gentleman named David told me that they would replace all of my lugnuts for FREE, and they were able to do it the next day. He was so nice and all the technicians were too. All i had to do was drive to the express lane. I greatly appreciate the excellent customer service and as a single mom, being able to avoid the extra expense of buying brand new lugnuts . Coggin Ford on Atlantic basically told me I am s*** out of luck so thank you Duval Ford!!!!! read more

Great place to purchase a vehicle. I have been involved with 3 people purchasing a total of 5 cars from them. Needless to say we are very happy with their sales and service. read more

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Don't waste your time or money here! I setup a 6pm appointment on 10/17/23 to test drive a 2012 Charger SRT8. On my way to the appointment, I called to let them know there's traffic and I would be there a minute or two late, to which they reply "No problem, I'll let my sales manager know so we can pull the car to the front and have it ready when you arrive". I get there, talk to a gentleman at the front desk, he points me over to a salesman and tells me "he might be able to help you". I let the 2nd gentleman know I have an appointment to see and test drive a vehicle. He leaves to go find the keys, can't find them, then calls someone. He later informs me that the car was sent to auction. Good job Duval Ford; the least you can do is take the ad off from the web so you don't waste people's precious time. read more

I've decided to share my sorry about this horrible dealership I set up an appointment to see a Mazda 3 hatchback on time to my appointment they are showing it and letting someone take it on a test drive asking me to wait and see if he ends up buying it or not I choose to stay a few minutes see that they are starting to sign papers and choose to leave I get home and am now getting a call that the deal fell through that if I wanted to come see it I came back to the worst and I mean worst sales man ever unluckily I didn't catch his name (you know who you are) I like the car decide to buy it after several hours (5+) of waiting with no food one water bottle and no car to be able to leave I got ignored for hours left at my salesman's desk for 30-45 minutes at a time before he even came back to see me or let me know what's going on he took several personal phone calls while working with me and constantly disappearing finally we get everything done I sign the papers eager to finally leave knowing I just had a whole day stripped away from me I don't hear anything for weeks I don't even know who's financing my vehicle till finally I get a text about the paperwork wasn't handled correctly send some pictures of my ID and resign some documents failing to let me know that now my monthly payments are $9 more dollars a month with an additional 7 months now I was shocked and had the sales man finally reach out after almost 1 and a half of not hearing anything just for him to explain that they took to long getting the appropriate paperwork to the bank and now they need more information so they took it upon themselves to go with another bank that has given me a higher interest rate longer monthly terms and all he had to say was that other people try to get this term it's a better term that doesn't make any sense my 18000 dollar used car is now financed for 28,000 and with the interest rates it shoots to nearly 42,000 for a USED 2018 Mazda absolutely ridiculous I am a bit on the younger side so they definitely took that and ran with I never was I sat down an read these number just called and texted to sign hoping I wouldn't notice the new payments or terms buddy just told me to refinance when I can disgusting team of people that exploited me to the fullest read more

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DOUBLE TRIPLE CHECK EVERYTHING! I've been in contact with Bri since Monday about seeing the 2019 Hyundai Accent (still) on the website, and was told it'll be ready Monday. Decided to make the appointment for Monday 7/18 , then decided Friday 7/15 to double check if we're still set for Monday. Upon responding was told it was ready Friday for me to come in Friday or Saturday since I wanted the vehicle and didn't want it bought from under me. Bri then worked with Tino and Tino said if I didn't want it bought from under me that they would send me all documents to put me into the vehicle and for financing, before a test drive. I said I'll hold off I wanted to test drive and I'll be there Saturday (Today) for a test drive and they said perfect see you then. Showed up Today (Saturday) asked for Tino and he was not there nor was Bri and from what I was told his whole department was out. Was directed to someone else, Alden, in which at that point he went on a hunt for keys that were not found and I was then told that YESTERDAY they discovered the car was rotted in areas and came with no catalytic converter. In which no one decided to contact me to let me know and it could've saved me the 30 minute ride in the rain. https://www.duvalford.com/used/Hyundai/2019-Hyundai-Accent-jacksonville-fl-bee3ba9a0a0e094a1fe4dfadc6424765.htm read more

Duval Ford - Car Dealers Near Me - Jacksonville, Florida

Careful with them. SPECIFICALLY asked if they could run a pre approval or sod inquiry on my credit and they said yes than turned around and ran hard inquiry without permission read more

Duval called and said there was a model in I wanted. The guy on the phone asked when I can I come in. I said an hour. He said speak to X when you arrive. ( third party scheduler) I go in and ask for X. X is not there so another guy comes up and says the vehicle is not there, they don't have any. What? I said I just drove by two on the lot. He said Oh those are fleet and you cannot test drive. I asked if I can sit in one as the guy on the phone said you have a demo. He apologized. I asked to ordered one but when he asked to sign the order it didn't have any discounts as discussed. He said they don't apply. I thought it was suspicious because I had Info on the model. I thought about it and declined the order. Update: The manager did respond and told me he made an error on the paperwork but I already declined the order and went to another dealer that got the numbers in order before I left the dealership. read more

I travel a lot for my job. My battery decided that it doesn't care about my plans at 7:45 in the morning. I had to make a trip and called Duval Ford to see about getting it fixed and another little thing that was bugging me. 30 mins later I was back to work . Very fast service and okay pricing . But worth the my time on a busy day. read more

I'm in the market for a new truck that's a rare find so I have been doing a bunch of Google searches. This guy contacts me with exactly what I'm looking for except when he finds out I'm from out of state he jacks the price up $13k. He then sends me pictures of other trucks that they have and when I tell him I think those prices are too high he tells me sir apparently these trucks are out of your budget you should look somewhere else. So that pissed me off because this guy has no clue what my budget is. I called in and spoke to a manager who told me sir I have no clue why he sent you those pictures we have no such trucks available. I'm sure he was trying to get me to drive 10hours out there to try to con me into buying something else. I will never do business with this company. It really sucks that businesses are trying to take advantage of people like this. read more

Duval Ford - Steer clear of this place and this guy. - Car Dealers Near Me - Jacksonville, Florida

Went in for an oil change and tire rotation. They stripped 2 studs on my hub trying to take the wheel off, and then failed to properly tighten down the lug nuts. Avoid at all cost. read more

Today I was, yet again, impressed with the service I receive at Duval Ford! Such a small thing- my tire pressures were crazy- nitrofilled- and one was quite low on pressure- hubby checks it out - says no leaks, but since it's nitro filled, take it to the dealership and have them check it out. So I called ahead- they said bring it in- they were SO busy... But one person explained that and was able to get my car's needs taken care of... and that was Christian. He was upfront and apologized for the busy lineup- said it could be a few minutes; I waited maybe half an hour; he got us fixed up, sensors reset, they'll couldn't find a leak either. He took such good care of me- I'd give him 10 stars if I could! Thank you Christian!!! read more

Best customer service in the business. Always go out of their way to help no matter what the issue.

My car was in need of immediate help and Duval Ford was able to help the minute we arrived! Everyone was incredibly friendly and so willing to help. Sean at the service center helped get my car taken care of and even found a way for me to get a rental car when they initially didn't have any. On top of all of this, my two large dogs were with me and the service center was more than accommodating. It was such a good experience that I almost didn't mind have to get my car worked on! Will definitely being going there for all car needs in the future! read more

Duval Ford has horrible customer service. Since having an F-150, which I love, it has been a nightmare getting it serviced. It has been one blundering callous mistake after the other. 1/25/20 I had an appointment for an oil change and repair my front left tire. I made an appointment, told the Young lady I needed a ride back to work. The service guy questioned rather I had an appointment then went on to tell me no one could take me to work for almost an hour. What's so bad is this happens all the time. They just don't care!! David L Brown read more

I tried to get a hold of the service department for 20 minutes with no success. Even the receptionist couldn't talk to them she said. I even tried the online chat and no one called back. Terrible way to run a business. To many better options out there so it's off to Bozzard Ford I go. read more

I was looking for a used car and Jermaine Holsey responded to my online inquiry. Jermaine was quick to respond and answered all my questions quickly. Jermaine took the time to send me pictures and videos of several cars. I went to Duval Ford and he showed me what was available for the budget I needed to spend on a car for my daughter. Even though I did not purchase a car at Duval Ford I would highly recommend Jermaine. I have been in retail sales myself for 25 years and he is definitely a great asset to Duval Ford. read more

Update on this lemon of a "car" I purchased from this dealership. Not only did I have transmission malfunction and powertrain fault issues before I even reached 40,000 miles. I'm having issues with electronic steering column motor now and had to get it replaced for almost $1000 hopefully not more. I'm not even at 60,000 miles and this part should last the life of the vehicle. My car still shakes even though this was "supposedly" from pressure washing they did. The charging port stopped working months after I purchased the car. I'm NEVER EVER PURCHASING ANOTHER VEHICLE FROM FORD. They were dishonest about issues with the car to make the sale, it has issues with things that should last life of the vehicle or well before it should be replaced, and they even damaged my vehicle which I paid to replace elsewhere because their mechanics don't know about tlheir own products lol. Who knows what will happen next with the hunk of junk clunker vehicle called "Ford" that constantly has recalls... Negative 5 star rating each on service, quality of work, and quality of vehicle. By far the worst over any other dealership I've purchased a vehicle from. I'm getting another vehicle elsewhere and donating this money pit to a demolition derby or junkyard where it belongs. Expect long wait times even with appointment, subpar service when they do work on vehicle, and unprofessional staff. read more

they ripped my son off on a 2021 for ranger and did nothing. last vehicle he'll ever buy them

Buying a car here was a pleasant enough experience. My salesperson was willing to work with me via email, which surprisingly a lot of Ford dealers gave me the runaround and refused to talk numbers without me walking in the door. EXTREME hard sell on warranties/packages to tack on after the sale. I *hate* being stuck in that office with presentation after presentation on interior/leather warranties, tire warranties, exterior paint warranties, oil change packages. You name it they have a package and they want to sell it to you. I *stupidly* gave in and bought the oil change package just to get outta there. So I finally went in to get my oil changed under the package I bought. You get a little booklet reminding you of your mileage when you go in .. which is every 7500 miles. Ya know.. the new standard for oil changes with synthetic oil. Ford agrees. They even have this handy new technology that indicates oil life. 7500 is probably overkill. The manual says to wait until your car tells you to go in, or every year. Since I already paid for it though, in at 7500 I go. I pull up and it's chaos. Cars driving down the wrong lanes to get out because the exit is blocked. Random people wearing Ford shirts waving frantically at me trying to get me to back out (instead of walking up to me and explaining they need me to move, he gives me random angry gestures). I figure that part and pull up. .that guy walks away without a hello. Then I stand there awkwardly not sure if I'm in the right place or if I should go inside one of the unmarked doors. And wait. And wait. All while being passed by Ford employees who don't acknowledge my presence. C'mon guys. I know it's Florida, I know it's hot out but can you at least look me in the eye and tell me someone will be out in a minute? The guy finally shows up, takes my key and starts writing down info.. and then immediately starts lecturing me on how I should really come in every 5,000 miles. I just laughed. Dude, welcome to 2016. Does Ford know you are contradicting their recommendations and trying to charge people for unnecessary services? After all that, no open wifi in the waiting area and no indication of a password to use the secured network. Sigh. They finished fairly quickly and annoyingly enough left me a sticker on the window reminding me to come back in 5,000 miles. Yeah, right. read more