ZERO stars if I could!!! I came in for a noise under the driver side tire area. After inspecting the car, their mechanic determined it was a feathering issue in all of the tires. (The tires aren't even a year old.) I told him the noise is ONLY heard under the driver side. I asked him to check the wheel bearings (as advised by my tire guy). He said they put the car on a rack and all the bearings were fine and he kept insisting it was a tire issue. I had already brought it to my tire shop and they said it was not a tire issue. I explained to everyone that the noise just started one day (I know the exact date!). It was not a noise that built up over time. As a matter of fact, I thought I had a flat tire so I pulled over around the corner from my house to check it out. My service advisor Steve Delusa asked me to take his mechanic for a ride so he can hear the noise. Really? Didn't he take the car for a ride?? So I took their mechanic for a ride so he could hear the noise. When I pointed out the noise, he just kept saying it was a tire issue over & over again. So I called my my tire guy Tony while we were in the car and had him speak to the mechanic at Duval. Tony suggested that it might be a wheel bearing & the mechanic told him they put it on a rack & already checked that. Then Tony suggested to him that they cross rotate the tires & see if the noise moves with the tire. Now why couldn't the mechanic think of that on his own? He was so quick to keep telling me that he has been doing this for over 25 years! Tony suggested that if the noise moves then it is probably a tire issue. If not, then it is another issue. The mechanic started arguing with Tony said he wasn't going to argue with him, that it was a simple solution to rule out a tire issue or not. I then disconnected the call because the mechanic was getting rude with Tony and I was getting uncomfortable while I was driving this guy around. We went back to the dealership and I then relayed what transpired to my service advisor Steve Delusa. The mechanic then chimed in that my tire guy Tony was wrong and it was a tire issue and then they were both arguing with me in front of everyone. They both ganged up on me & humiliated me right there in the showroom! I asked Steve if he was willing to let me leave there that day in an unsafe vehicle & he said "the car is NOT unsafe". I asked him if they would cross rotate the tires as Tony suggested so we could rule out whether the issue was tire related or not and he REFUSED! They said they wouldn't do anything further and they sent me on my way. They weren't even willing to do the most minimal of service to satisfy this customer !!!!!!!!!!!!!!!!!!!!!!!!!! I wouldn't trust that mechanic with my life! I will never bring my car to this shop again! Now today I am left to find someone else to help me figure out what's wrong with my car. read more

Is it too much to ask to list a vehicle as sold on your webpage???????? Then the salesman who walked out with us... never gave us his name. I guess you have no idea what great customer service is about. read more

Have bought many vehicles as well as getting toy store extras. As my truck had a recall with door locks I was told it was ready only to find out half was done. The service manager told me it would be ok as it would only freeze the cables during winter and as I live in Florida not to worry it wound be ok. A follow up call I was asked to please not report to Ford's survey they would resolve it. 7 months and 4 calls still no repair. read more

I was traveling alone with my 2 kids in the Florida area and on a cruise for about 3 weeks. After being sick for the entire cruise and being let down at the resort we were at prior, we were finally on our way home when our 2015 Expedition broke down. We contacted Duval and spoke to Logan. Explained the situation and from the start he was sympathetic and understanding. Said to have the car towed in by roadside assistance and they would look at it right away. Well by the time roadside got to us and got the car there, it was around 5:00. Being that the techs didn't have much time, our service advisor, Sean, arranged for a rental and told us where a good hotel would be. The next day, Sean contacted us and had our car ready by lunch time. He worked it all out with the warranty company (which can be a headache). He and the tech also did some other maintenance to the computer system in the car free of charge because they knew we were driving to PA and wanted to make sure we were ok. From covering and making all the arrangements for a rental car and having us on the road again so quickly, this organization definitely displayed "Best in the industry" service and should be a bench mark for other dealers to learn from. I really can't express the appreciation and gratitude I have for this organization and Sean. They saw us at our absolute worst and really did their best to have us on the road again. As a former sales manager in multiple dealerships, I can say with zero reservation, this was the absolute best experience I've ever had dealing with auto repairs! Thank you Sean, Logan, the tech who worked on my car and the whole Deval Ford family! We made it home safe last night thanks to you!!!! read more

Made an appointment for my first oil change. Nearly 1.5 hours later my vehicle had not been taken back yet. Went back to the service dept and spoke with my representative and he was able to get someone to start the oil change. I am still sitting here and we are going on 2.5 hours for a simply oil change. Also I was just told that they ran out of time to give me the free car wash I was promised. I see several salesmen standing around up front but was told only 2 service men are working. This demonstrates the priorities here. Get the sale...thats all that matters. And while I am at it the purchase of the vehicle wasn't exactly pleasant either. After making the deal, we were going out to grab lunch while they got the paperwork ready. After taking our time at lunch we still had to wait well over an hour after we returned before anyone was ready to help us. Do not recommend this dealership for sales or service. ***Update: Was contacted by the Service Manager about my experience. Service manager offered me his sincerest apologies for the service I received and promised to make it right. This is very admirable and I respect this approach by any business. I will further update this post after my next visit. ***Update: Duval Ford has gone out of there way to make my experience great the last two times I have been here. The Service manager followed through with his promise to make things right. I have received excellent service and really enjoy the new facility. The new facility is top notch and makes things much easier for the service team to handle service needs in a timely manner. I will definitely continue to make the drive down to Jacksonville to do business with Duval. Thanks for your outstanding service. I know my first experience must have been a fluke. ***Update: I have been here multiple times since my first review and have been extremely satisfied with the service I have received. I continue to make the 45 minute drive to get my vehicle service at duval ford. The new facility is still amazing. read more

Nobody likes to shop for a car but I have to say today's purchase was about as relaxing as it can get. Probably helped that I knew exactly what I was there to test drive and had all my ducks in a row but amazingly there was none of that "let me check with my manager" and the 50 trips back and forth. A good experience, very satisfied with the people, place and the deal finally agreed. Looking forward to recommending to others based on my experience. Way to go guys!!! It can be pleasant. read more

BEST EXPERIENCE EVER!!!!! David Moore was amazing! He was so patient and made sure he listen to everything I wanted.... he didn't pressure me and was extremely attentive! We are now part of the Ford family!!!! read more

Is there a negative star review? By far the worst experience I have ever had at a dealership. I purchased a brand new truck from this dealership In 2018. The entire process went pretty good. Now fast forward a year and I am finally wanting to do some add ons to my vehicle. I contact the accessory department at the dealership. They tell me what they can do for me and we agree on a price. I bring the vehicle in and leave it there the for 1.5 days. The supervisor of accessories tells me it will be done between 10-11am. I show up about 10:50 to get my vehicle. Guess what? The vehicle is not done and no one bothered to call me and let me know. So here I am for over three hours taking off work and driving an hour up to the dealership for no reason. The supervisor tells me they cannot get the accessories to fully work on my vehicle. He goes back and forth out to the vehicle a couple of times. I tell him that I am not paying full price for something that does not work. We are talking 2500.00 of extras put on this vehicle. He said the best he could do was 10% if that. I went and talked to his boss. His boss agree that I should not have to pay for the entire thing, so he had him cut the price by 400.00. Well when I brought my truck in, I also told them I had a recall and my horn was not working. They said they would fix it while I had it in. After the fiasco with the accessories, I was assured by the supervisor that they had fixed the recall and had my horn on order. That since I had an extended warranty that everything would be taken care of. Well he said, they did not have a horn in stock and they would call me once my horn came in. I tried calling him numerous times and got no response. I tried calling his supervisor and no answer. The receptionist said she would email his boss and have her call me about my issues. Still have not heard back from her. I took my truck into Bozard Ford and they fixed the recall and the horn. Duval Ford and their accessories manager are the absolute worst. I spent a lot of money at this place 50k and an addition 2100.00 for them to treat a customer like this. I will never go back to this place. Their customer service is beyond pathetic. They lied to me about fixing a recall, ordering a new horn for my 2018 truck, and trying to sell me something that does not work at full price. The supervisors above him are even worse as I cannot reach anyone or ever get a call back. Worst customer service ever. read more

Jay was awesome in helping me in having my car looked at. The mechanic that rode with me was very polite and I felt very comfortable talking with him. Unfortunately, I do not remember the mechanics name. The only thing I was some what disappointed in was when I parked my car I was standing there waiting and people were just looking at me. I had no idea where to go this was my first time. there is no signs that say park here, go see so so in this office. I was very lost and uncomfortable. Then Jay saw me and helped me and everything else was great. I think there should be signs or have a greeter that would meet people to direct them to the correct place. read more

I've been buying vehicles for 30 years and my experience at Duval Ford was the worst of all time. after the sale the next day I went back to the dealership for some minor issues with missing parts or equipment on my vehicle that I was unable to detect during the night of the sale. my sales rep insulted my intelligence with providing less than satisfactory customer service. that experience from Duval Ford is my last experience I would not recommend a friend or a family member to do any vehicle purchase at Duval Ford. read more

This place is unbelievable. I've worked with Sherrod Anderson for several months to find the right truck. We finally found the one that was perfect and worked throughout the day to make the deal fit for both of us. Sherrod's manager, Matt Tudor became involved in negotiations and after a little give on both sides, we agreed to the deal! I was very excited to pick up my new truck. I had several business appointments and told him I would stop by between them, which I did, and be there after my last one to sign the paperwork. So then I get a text message while in my last appointment telling me that they sold the truck!! They gave me a story saying that the owners trumped them and sold it out from under me-my response was that makes it worse that the owners would do that to a customer! The last I heard from Matt was, "Don't worry, we're going to make this right." That was over a month ago and I haven't heard a peep. -Jim read more

Service Representative was very friendly. The service I received was what I needed at the time, and nothing more. Everything was explained in detail. The waiting area was comfortable and fully stocked while I waited. I will gladly continue to make this my car service provider of choice! read more

Sheila rocks it out every time. She has the best customer relations. All the staff are friendly and do their best to get you done in a timely manner. read more

Service Department very expensive and unorganized! At in my opinion on my first time visit. Had go back to have oil change rest indicator and get next oil change sticker after paying close $200 to bring my Ford Fusion 13 up to par from a previous Owner. read more

I'm on my second visit here today. Their lack of communication and organization has cost me two or so hours of my day. All for a lousy nail in my tire! First visit excuse "we don't have the tire!" followed by..."We don't check inventory before you arrive-even if you have a appointment.",....which I did! I'll drive a little further to North Florida Lincoln to avoid the chaos and sloppiness. read more

I took my car in for the Works service. They did nothing extraordinary and the customer service was no frills. The experience was okay. I'd go there again only because the shuttle service is convenient but wouldn't call myself a new loyal customer. They tried getting me to get a lot more service done to my car and the quotes were high. They offered to beat the price if i could bring in a written estimate from other shops. Honestly, if they are going to waste my time and not offer me the best deal, I'm not interested. Overall not bad but definitely not five star. read more

Christopher Carter my service advisor took care of my F250 when it was dropped off for service. Christopher is very professional and he got in me in out timely. Christopher is the MAN. Ask for Christopher on your next visit and tell him BIG E sent ya. read more

I have taken my Escape for serving since moving to Jacksonville. The customer service I've received has always been top notch. Questions answered thoroughly and I never feel as though I am being asked to have extra work done as has been the case with other dealerships. I'm a fan! read more

I purchased a 2009 Mustang in Tallahassee but have had it serviced once at 5,000 miles at Duval Ford on Cassat Ave.for $39 and then again at 10,000 miles at the same dealership this time for $179 for the exact same service. I then received a notice in the mail from All American Ford in Tallahassee notifying me that my 10,000 mile check up was due and this service would cost $39. I feel like I have been ripped off. read more

I bought a used vehicle from this dealership. The tire light was on when I went to leave, but our sales rep had already left and the service department was closed, so I left. Turns out, there were two nails in the same tire. They also sent me home on an empty tank. And, my husband and I had to go back twice for paperwork errors. All that aside, we like the vehicle. The dealership was slow, but everyone was friendly. read more

I needed an oil change and I was reminded that my first oil change on my new car at Duval Ford was free so I made an appointment and I was amazed at he customer service. I arrived for my appointment early and my car was taken back for the oil change immediately. From start to finish my oil including tire rotation and tire pressure check took about 35 minutes. I was very satisfied with the customer service and the experience. I love my 2014 Ford Fiesta and I plan to utilize the men and women at Duval Ford to keep her purring like a kitten. My next step is to schedule my 10000 mile check. See you soon guys. read more

Had fuel filter changed and rear differential fluid changed. I'm very pleased with the service and the quality of the work done. Only point of criticism: they didn't reply to an online inquiry of mine which I sent through their website. I had to call to get an answer. I hate this and I'm astonished that companies still don't seem to know that customer service starts with the first contact, whether it's online, by phone or in person. read more

I checked in at Duval Ford at 10:30, 30 minutes before my scheduled appointment on my lunch break to get my oil changed. After waiting over a hour and a half they tell me I have a bad tire and need to buy a tire. This would have been nice to know in advance. I should have went to jiffy lube at least I would have been out in a jiffy. I'm livid. read more

Tony was quick and professional. He handled almost all the details over the phone and papers were ready to be signed when I got to the Dealership. I was in and out of the dealership in under an hour. read more

They do a great job so far. I had a notice for a recall on a TCM software update. I was able to get an appointment quickly and conveniently. They called me when they were finished. No problems when i got there and none when I left. read more

Good overall car buying experience considering I hate buying new cars. Had to work a little bit to get the trade value I deserved but the dealer worked hard on getting me the financing I needed to make the deal work. read more

Today I took my '06 Mountaineer in for diagnostics, 60 minutes later John in the service department lade out the plan of attack (after a complete inspection) but a machine needed to service my truck wasn't working so I chose to leave without any work done. Total time there came close to two hours. Not ideal but John made all the difference. You can't train someone to have his level of customer service. Duval Ford, you have an asset in that employee. FYI to myself and future customers, it's worth the effort to make arrangements to drop your car off and come back. read more

Bought a 2013 F-250; 2 years later a 2015 F-250 awesome service on the 2013 and a great experience buying the 2015 with sales associate Trina Davenport. Easiest in and out no haggle purchase ever... Thanks Duval read more

This is the kind of place where you will call to make an appt for service verify everything you need done is still covered by your warranty they assure you that you need when you buy the car. You get your car in the 3 years you've had this brand new car the tires wear out at 20k miles even though you rotate them. They say the treadwear warranty doesn't cover it. You have a factory defect in your transmission which they have a recall on they still try to charge you for it. Your 3 year old car with 40k miles on it dies because of a bad battery and alternator. You call and and make an appt and they tell you all you have to do is drop it off. You get there and the d bag who is assigned as your service rep tells you before they can see if it's covered by warranty you have to pay 90$ then if it's not your stuck paying another 150$ for the same pos battery that crapped out then you can go until it dies because it's the alternator that you've already had tested and has been proven to not be working right. So you're going to have to come back in pay another 90$ plus the new alternator which also isn't covered under that warranty they insisted covered everything when they sold you the car plus service and you just have to hope that's all that's wrong with it. read more

LOVE THE Car buying experience. But the service department is the exact opposite. I recently had my car in there because of a windshield wiper motor fire well I got my car back so I had something to drive they told me both wipers and both wiper motors were in my trunk not only were they not my trunk but they were still connected so it makes me wonder if I had ever been told the truth in the first place? Ever since I bought my car I've been dealing with transmission issues almost instantly after I bought it well when I try to bring it in last time I asked how they came to the conclusion that there was nothing wrong with my transmission well the so-called service advisor Mike Constantine he does not have any kind of certification to be telling me what's right and wrong with my car when I asked now they came to that conclusion he said oh I took it for a drive that really isn't his job to do that and I'm not very happy with the service department they have jerked me around too many times and made up stories and I've really had it with the service department I can't get a hold of the general manager they don't return phone calls pretty much after you buy the car and you need something fixed your crap out of luck. Richard Tackett has not returned my calls , not very happy or satisfied right now and don't feel the company truly gives a crap at this point. read more

I would NOT recommend purchasing a car from Duval Ford. We told them we had preapproval for a loan through our Credit Union. Finance person said "we work with them all the time" and then proceeded to try to originate a new loan (with another credit bureau pull and all) rather than using our preapproval. All to make a few extra bucks originating a new loan. Way too many "games" from this dealership - stay away. Should have been an easy sale and process. They made it SO PAINFUL!!! read more

I just bought my second vehicle from Duval Ford. Both experiences were beyond my expectations. David Melton my sales representative, did just that... represented me in purchasing my vehicle, getting me the best pricing (and ultimately financing) instead of pressuring me into something I was not interested in. I can't recommend them any higher! They will always be my preferred dealer in the future! read more

This was my first time taking my car to get anything done to it and it was a good service. I had more done to my car then I expected. They are great! read more

We drove 318 miles both ways to buy a truck from Duval because of issues with the dealership down where we live. Tino's outstanding approach to customer service falls short when I say excellent. The professionalism and honest approach was beyond excellent. Tino had our financing and paperwork completed before we showed up and had the new truck detailed and gassed up for us before we got there. We were trading in our old truck and the dealership quoted us a price over the phone. When we got there the manager that was going to look at our truck; came over and introduced himself first and gave us $500 more than what they told us over the phone. I would highly recommend this dealership. A refreshing change to the car buying experience, thank you Tino and the Duvall team for a great truck and wonderful experience!! read more

I did some research online and ended up finding the cheapest and best deal with Duval Ford! I had great service and purchasing my car was a smooth process. I definitely recommend this dealership. My salesman was Michael and he did a tremendous job! read more

The service was fine, but I certainly miss the popcorn. If your there a long time, it's nice to have something free.

Can't trust the internet pricing, claims it was a mistake and happens frequently they "accidentally" put the government price on the website, they do not take due diligence with advertised pricing or purposely bait and switch customers. Untrustworthy or negligent and stand behind legalese claiming it was accidentally but acknowledging it happens frequently. read more

I really do not want to give Duval Ford Service one star. This review concerns the Service Department. I took my 2000 F 150 for service to Duval Ford on July 6, 2016. I asked to have three issues looked at: 1. Needed Air Conditioning system to be checked. 2. Needed all four disc brake serviced. 3. Needed my turns signals fixed. Service Rep calls me and says my battery probably needs to be replaced, took the bait and had that done also. Brought my truck in for service early AM on Thursday, July 6, 2016. Got an update that my truck would be ready by morning of Friday, July 7.2016. I said that would be fine and I would pick it up in the afternoon. The Bad I pick up my truck Friday afternoon and this is where my fun meter gets pegged to a 150%. 1st Issue- Air Conditioning My A/C was working fine when I brought it in. The air was cool but not cold. The compressor was working fine but I knew there was a leak. After picking my truck up and driving for about five minutes and nothing but hot air blows out and I could not hear the compressor running. Okay now I have to bring it back to Service Department to fix the A/C that was not broken to begin with. 2nd Issue- Brakes I have a coupon to get new brakes and rotors refinished for $179.98 per axle. So $359.96 for all four brakes to be fixed. As I am driving my truck in the same time as 1st Issue I step on the brakes for a stoplight and the brake pedal goes all the way to the floor and my truck is not stopping! My truck finally stopped when I got pretty close to the light. 3rd Issue - Battery As I am turning into Duval Ford My truck dies right on Cassat Avenue. Good thing the traffic was not bad. I was able to put my truck in Park and re-start the engine. The Ugly After getting the truck back to the Service Department, I pulled into the Service Bay and demanded to speak to the Service Manager. I just spent over $700.00 to get my truck fixed and have one issue fixed which was my turn signals. A/C Repair: I spent $170.00 for an A/C check that that actually broke my A/C when it was working at the time I brought my truck in for service. Brakes Repair: I could have gotten seriously hurt or killed because my brakes where not fixed correctly. It was apparent the mechanic that worked on my brakes did not properly test them after completing the task. I drove the truck the following week and my brakes were shuddering when stopping. I had to ask the Service Rep to get a mechanic to drive my truck and experience what was happening with the brakes. Now I have to bring my truck in for a third time to get my brakes fixed. I bring my truck in on Friday, July 22, 2016 to get my brakes fixed for good. Battery Replacement: When my truck dies in the middle of the intersection the first thing I think of is my battery died. Why because my old battery was working fine and the new one is not. This also happened within my five minute drive from above. I call the Service Rep on Saturday morning and tell him that I want my old battery back because I think there might be something wrong with this new battery. The Service Rep tells me they have already disposed of the battery and I cannot get it back. In Conclusion IF I was I treated this way at the Service Department would you want to ever buy a vehicle from Duval Ford. read more

As always, Duval Ford provided excellent and pleasing service. For this review, I had visited the dealership for a tire rotation and oil chnage. Admittedly, I did not have an appointment, and would not have minded waiting, yet my car was still ready quite quicky. David, whom I worked with, also did an excellent job in explaining the costs of the sort of work needed on my car at my next visit. Thank you Duval Ford! read more

I was taken care of quickly; the maintenance team is truly dedicated to the customer's needs, and they let me know what was going on with my car and how long it should take. Very courteous and polite; I won't take my car anyplace else! read more