Absolutely awful dealership, with even worse "service manager." Had numerous issues with sales people back in April, couldn't get anyone to wait on my wife and I when we were looking to trade in our vehicles. One salesman even seemed inconvenienced that we wanted to test drive a colorado and knew less about the packages (lariat, XLT, etc.) than we did. Ended up buying both of our vehicles other places. However, today takes the cake. Headlights have condensation building up in them when you take them thru a carwash, I had talked to advisor earlier in the week and they said yea that isn't normal and as long as it isn't cracked it should be warrantied. Today a service advisor asked why I was bringing my truck in since he could see the other dealership's sticker on the back of my truck. I told him that I tried to buy from Duval but salespeople didn't seem interested. They took it thru their carwash and said "yea I did see condesation in them but my service manager says that is normal and Ford won't warranty it unless it starts shorting out the ballast." Obviously pretty upset about that I told him that this is one of the worst dealerships I've been to and that it doesn't make sense at all, none of my other F150s ever had condensation in the lights. Asked to speak to the service manager. Service manager comes out and is generally dis-likable from the start, he tells me the same thing the service advisor does and tells me he doesn't always agree with Ford either but there is a service bulletin out on this issue. I tell him I don't appreciate that, admittedly I'm not to happy and I for sure said a few cuss words. However, he followed me outside to ask "Where did you buy that at?" and I replied with, "Why does that matter?" to which he says, "Why don't you take it back there to get it fixed if you don't like it?" Of course I'm a little taken aback by this and asked him to repeat himself, which he did so I told him to him in a not nice way to pound sand. I drove around the front of the building to find the store manager only to find the service manager at the front desk. I asked him where the storage manager to which he says its him, "I'm the best you're going to get." I asked if there was an owner and he said there was, but wouldn't give me any contact info. I told him I'd find them anyways and he said to tell them how I spoke to him as well. No problem. He is a piece of garbage, who is he treated me like this, he has for sure treated others this way. If you want to be mistreated, go here, if you don't find somewhere else to go. ESPECIALLY if you bought your car somewhere else, they are not friendly to people who didn't. read more

I would first like to start out by letting everyone who reads this review that if you want to meet the most honest and reliable car salesman it is IZZY MARTINEZ of Duval Ford. Furthermore, if you are in the military or a veteran he really understand your unique situation and circumstances. I purchased a 2014 Ford Focus while being stationed at NAS Jacksonville. I actually GOOGLED Ford dealerships in Jacksonville, FL and Duval Ford popped up. I was helped by Izzy Martinez via email. He actually replied promptly to all of my emails. Several months later we closed the deal. I was extremely satisfied. I retired from the military and moved to Atlanta. I was looking to purchase another Ford Focus. I went to several Ford dealerships in the metro Atlanta and surrounding area and was not pleased with the service. I then reflected on the great customer service that I received at Duval Ford. I called Duval Ford and eventually got in touch with Mr. Martinez. We talked over the phone and exchanged several emails. I trusted Mr. Martinez and the Duval Ford family so much that I travelled from Atlanta to Jacksonville to purchase another Ford Focus. Izzy, was very helpful and the deal went through and I drove back to Atlanta in my new Ford Focus. Thank you Izzy. If you live in Georgia, Alabama, South Carolina or Louisiana and in the market for a new Ford it might benefit you to take a trip to Jacksonville, FL and see Izzy Martinez to purchase a new vehicle. Izzy is a very honest man who you can trust. Thank you Izzy, Sam read more

UPDATE: THE TRUCK ARRIVED: Ok, the general Manager Richard Tackett righted the wrong. The truck arrived in one piece with only a few scratches that Duval Ford has immediately contacted the local body shop for repair. Although the shipping was a total disaster Duval Ford and the General Manager kept his word and made the last half of the transaction worth the stressful ordeal. He was in constant communication with me as was I with him and the driver of the 2nd rig to pick up the truck from Denver. After the shipping nightmare....the way the dealership has handled the last half of the transaction I feel they deserve the kudos and my business again if ever in need of a truck from Jacksonville...... From Original posting and not positive: UPDATE: 4/21/2018- the internet sales manager just found out about this situation today and the owner of the hauler company still does not know where the truck is located. I have asked the dealership to file a stolen vehicle report at this point. Last known location of my truck Duval Ford parking lot. Amazingly enough no one from the dealership contacted me yet and once again I had to reach out to them today.....when I did speak to them they asked I send them all the information I have. Shouldn't that have been the other way around. No communication continues from this dealership. And still no delivery of my truck. read more

ZERO STARS!!!!!!! HIGHLY UNRECOMMEND THIS DEALERSHIP!!! Duval Ford are very unprofessional! Test drove a 2013 Chevy Equinox, agreed on an out the door price because we were paying cash for the vehicle. I told our sale rep Tori (I believe) we wanted the vehicle and to start paper work. Also told him I wanted to purchase the extra warrant info so I can add it. He replied "Yes, sir!" Next day I get a response Sorry Chevy Equinox sold! WTF!! Then the sales rep plays dumb " I didn't hear you say you wanted it." What does " I want the car and start up paper work" mean then? I believe someone came in, probably financed it, they got a bank kick back (money) and they got a slighter more profit off the vehicle. Duval Ford is NOT a place you want to do business with! They have lost my business, other close friends that was thinking about buying a car.Take your money somewhere else and tell a friend!! This is NOT a place you want to do business with. VERY UNPROFESSIONAL!!! read more

I had a very bad experience with a dealership that I bought my car from the dealership then transferred my car to Duval Ford in Jacksonville off of Cassat Avenue and I got the pleasure to meet service manager that has the most up respect for people and patience to talk to people And her demeanor was so on point on explaining the situation on my car understanding as well that I was extremely upset about how long it was taken for my car to be fixed. She took the time out of her day to notify me multiple times on the condition of my car and put me at ease With the situation that the company that I bought the car from did not do no communication like she did I hope I said her name Dasha, because if I ever buy a car again, this is why I'm coming thank you so much for your patience and your consideration. Highly recommend buying your kids a car your family a car here because these people at Ford know what they're doing. Thank you so much for your service. read more

Rob is a good guy and he tried to help. The problem is that Ford apparently doesn't care about servicing its older products (mine is a 2002). They don't make parts for cars that are more than 10 years old. Also, apparently, Duval Ford doesn't want to waste their time trying to diagnose electrical problems. So, they give it a wave, take a guess, send you to a used parts store in hopes you can find a matching part, and move on to people with more money and newer cars. I could understand if my car was 30 years old, but it is only 12-13 years old. This is the last Ford product I will ever buy because they clearly don't care about supporting their products or caring for their customers. But, like I said, Rob tried to help. The car got an oil change--for $34. A lot for an oil change, but it was my fault for taking my car to dealer for routine maintenance in the first place. But, Rob is a nice guy. read more

Car buying at it's best! My Husband and I have been looking for the right car for our family, been to several different car lots without any success, we didn't find anything we liked or we would feel like we was being pushed into something. Thursday we found a vehicle, that we both liked and felt good about. We located it on autotrader.com. Friday we called and after talking to the sales team we knew this was the place to do business and we wanted the vehicle. We live out of State so we put a hold deposit on it to secure it from anyone else buying it, until Saturday Morning. The team at Duval Ford made our car buying experience a walk in the park. From our sales consultant Terrance to our Finance Guy Tito. This was truly no hassle buying, at it's best. WE LOOKED WE FOUND WE SIGNED WE LOVED SHOPPING AT DUVAL FORD!! The Mallard's. read more

This was the best car buying experience EVER at Duval Ford on Cassat. I had a 2013 and a 2012 car I was trading in for one new car. I researched for a fair value for my two cars plus a fair value for their new car. The deal was pre-made over the email and Jim and I was close in trade ins and their new car value. So, I drove down to meet Jim so the manager could see my trade ins. The manager looked over my cars then agreed to pay more for them plus agreed to the new car price. Honestly, I usually get very upset and it takes DAYS or MONTHS to agree to a deal. This time it took 10 minutes and another 20 minutes of paperwork. I am a raving fan and will be back for my next car, FOR SURE. Thanks Jim Brown and Chris Smith :-) read more

We were looking for a new SUV and had been to several dealerships that did not listen to our needs and offered ridiculous trade offers on our car with only 4k miles on it. We pulled into Duval ford and Micah met us, took us around to the vehicles we were interested in, he listened to us and was very pleasant to talk to. He helped make a fair deal and we did the trade. Today we took the Expedition to the service area to get our second key fob and a routine service. The service area greeted us and the service manager was very helpful. I would highly recommend. This is the 6th vehicle we have purchased from Duval Ford. Great sales people and service. read more

I was having trouble with my F150 shutting off, so I brought it in to have it checked out, they could not see any problems so they gave me transportation to get home while they checked it over the next day, then Mike Johnson called me the next day and said they could not find anything wrong and drive it until it did it again, when I arrived to pic it up Mr Richard Jordan greeted me and asked was i being helped, when I explained my truck issues he told Mike what the tech needed to check, and when the pulled my truck up it was fixed, I want to thank Mr Richard and Mike for taking care of me, you guys are a Blessing. read more

This dealership has gone above and beyond the call of duty at all times. Even though my experience from start to finish wasn't perfect, they were always dedicated to my needs and to serving me to the greatest of their ability. My favorite people to work with here were my salesman, Chris G.; the knowledgeable administrative manager, Jennifer; and the highly compassionate and dedicated VP, Kevin. Of those where my experience fell short was only with the finance manager, Dan. On the whole, this dealership has made my life much easier and I would certainly do business with them again. Many thanks to those who cared. read more

I walked into Duval ford wanting to test drive a convertible mustang, I drove out with my dream car, a black on black beauty. Feeling I was being impulsive I slept on it, but the next when I called to see if my car was still there; and it was I claimed it immediately. Happy? I'm happy with my choice to purchase my car from Duval ford. I also had a wonderful sales person who went above and beyond to assist me in feeling comfortable with my purchase, my car was detailed, and waiting upfront for pickup. When I saw him I knew I'd made the right decision. Thanks Duval ford: ) read more

Duval Ford's new building and service is fantastic. After lunch on a Friday, I made an appointment on their web site for Fast Lane service for an oil change. I was immediately taken care of upon arrival and was out in less than 1hour including tire rotation and car wash. Michael was very friendly and helpful. Their new waiting area is modern, clean and comfortable. I bought my truck at this dealership even though there are closer Ford dealers to my home, and I don't mind going out of my way to have service done here because they are efficient and friendly. read more

I have bought 3 cars at Duval Ford and am now having the 2015 Edge serviced there. I have never had an unpleasant experience and am quite surprised by some of the comments on here. First, the car buying experience was probably the easiest I have ever experienced, from the salesman to the finance manager. Every time I go in for service, it's quick, fast, efficient, and they answer all my questions. I've dealt with other dealers and have always walked away irritated. Not the case at Duval Ford and I fully intend to be a customer for life. read more

There's no place like home, and well, that means there's no place like Duval Ford! Laidback atmosphere, attentive staff, and a genuine interest in either getting you in the car you want or getting your car fixed and out in a timely manner--the Duval Difference is real here. It was easy to dismiss it as a sales gimmick at first, but after trying my luck with 4 other dealers in the area--both Ford and Chevy--I can tell you this is where you want to take your business. Every time. Shout out to Rudy for getting my truck done so quickly! read more

On our way back to Pennsylvania for emergency reasons, 90 degrees out, hauling 40 foot trailer with horses, our F550 Ford broke down. I googled a Ford dealer and Duval Ford came up. The service department found us a wrecker company to come tow our rig. Rushed our repair thru the service department. Brought us water and food and water for the horses. Every one of those employees were the best. I can't say enough about their knowledge of diesel trucks and their compassion for us and our livestock. They were the best. read more

I worked with Jim Brown who was great! He was really helpful and helped us find the perfect car. I am so excited about my choice and the whole experience was so easy. I was nervous because I'm a girl and this is my first time buying a car on my own but it was so simple and so care-free. I really appreciated everyone's smiles and helpfulness. I didn't make a turn in the showroom without someone saying hello and asking me how I was doing. Loved it there - they have a customer for life! read more

This is my forth vehicle that I have gotten from Duval ford I have taken all of them to Duval ford service department Natalie is great. I don't worry about anything sometimes it takes longer than others but I usually make the appointment only a few hours in advance. When I'm there all the staff is great. Chris , Rafael , and joe all speak to me and remember my name I will keep coming back. I'm ford through and through I love my 2014 Mustang GT. Thanks Lisa Bartchlett read more

I had a wonderful experience once I found a vehicle that I was interested in. There were a few small issues with the vehicle itself when I was looking to purchase. I went ahead with my purchase and Duval Ford fixed all of the issues with no hesitation, on their dime. They did so quickly and with no hassle. Malcolm D was great and assisted with everything I needed and went out of his way to make sure that I was satisfied with my purchase. Five stars all around. read more