This review is specific to their service center, as I've never had interaction with the sales side of this dealership. I've had my vehicle serviced at this location 3 times, all for different reasons, and the service has been fantastic every time. I've been to 3 other Hyundai dealerships in town for service and this shop blows it out of the water. They are kind, efficient, and transparent. I was appalled to see other reviews suggesting otherwise. As of April 2026, I would definitely recommend this service center over others around town. Thank you Westside Hyundai! read more

Westside Hyundai - Service center waiting area - TV - Auto Repair Near Me - Jacksonville, Florida

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Long story short - my 2015 Sante Fe was here for an engine replacement under warranty and while under their care experienced a 'thermal event'. We negotiated a settlement/new car deal. I wanted to pay the car in full that day but was told I would lose incentives if I didn't finance. I was also told that when the first bill showed up just pay the car in full. Well it showed up with interest added to it and I was guaranteed I would not have to pay the interest. After communicating with the GM on 2/2/2026 and subsequently with the assistant manager (3/28/26) they were going to reimburse me the interest. To date, no reimbursement has been received. I have tried to reach our again and no one is responding to my messages. This is not a good look for management and reflects badly overall on the dealership. 4/11/26 heard back from assistant manager and a check is being issued but requires 3 signatures. Will update this review again 4/22/26 No word from assistant manager/general manager/anyone at Hyundai since last communication....no response to my follow up email either. read more

I want to give a shout out to Service Advisor Caleb, he is always a joy and very pleasant, everyone in the office is very polite and helpful. They provide exceptional customer service and does not make me feel like I am a nuisance. Keep up the great work Terri L Williams 2024 Hyundai Tucson owner read more

My wife is still waiting for a refund from 2/2/26. Management promised a refund for interest incurred even though my wife wanted to pay cash for the vehicle that day. Avoid at all costs! read more

You make an appointment for your first scheduled maintenance (oil change, tire rotation). Our appointment was for 12:30 and it's now 2 hours later and they still aren't done. 2 plus hours for a 30 minute job is un acceptable period. If my maintenance wasn't included when I purchased the vehicle at this location, I would never go to this dealership again. read more

I contacted Westside Hyundai from out of town after finding a vehicle they had in the exact color combination I was looking for. After approximately 30 minutes of negotiations over multiple calls, we agreed on pricing and vehicle delivery. Before placing a $1,000 deposit to hold the car, I explicitly confirmed twice with the sales agent--during a recorded phone conversation--that the deposit was fully refundable. Only after receiving that confirmation did I proceed with the deposit. The very next morning, due to unexpected financial difficulties, I called to cancel the purchase and request a refund. The sales manager, Michael Lesnick, immediately refused, stating that the deposit was non-refundable. I explained that I had been clearly assured otherwise by the sales agent. Mr. Lesnick said he would review the recorded call and get back to me. About an hour later, he called back claiming he had reviewed the audio and that the sales agent stated the deposit was only refundable if there was something wrong with the car. This was a blatant fabrication. He clearly did not review the recording and instead invented an explanation to justify withholding the money. I then requested to speak with the General Manager. After a long and tense exchange, GM Colby Peterson reviewed the recording himself and confirmed that the deposit was indeed refundable. However, he claimed it was "store policy" that refunds are only issued on Wednesdays or Thursdays--six days later. While this sounded suspicious, I agreed to wait. On Wednesday morning, I sent a polite reminder and received no response. On Thursday, I called and asked for Mr. Peterson, who was unavailable. I left a message requesting a callback, which I never received. Late that evening, I received a text stating that the refund had been processed and that a receipt had been emailed to me. I checked all inbox folders and received nothing. I requested a copy of the refund receipt and again received no response. A legitimate refund would immediately appear as a pending transaction on my credit card, which it has not. This strongly suggests that once again I was misled. Do not give these thieves masquerading as a car dealership your business. They have shown a willingness to lie, deflect, and use sleazy tactics to keep customer money. I tried to resolve this professionally and patiently, but they have left me no choice but to file a credit card dispute. I will also be reporting this experience across social media and to appropriate government agencies so others are aware and can avoid this dealership. read more

i'm 23 and bought my first car , 2026 hyundai santa fe & i wasn't sure if i was going to be able to get it but it was very easy and kendrick and troy are very helpful. i am obsessed w my new car ! ITS DREAM CAR read more

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I got a used car here... Within 24hr(specifically 17hrs later,) my alternator went out and the dealership WOULDNT help with it. My temp tag expires TOMORROW and they didnt submit my paperwork so Georgia DMV doesnt even have my car on record. My first payment is November 6th and they wont tell me who has my loan. Im getting a runaround of stupid voicemails and emails but nobody is responding. Ive been TRYING to get this information for a while. Like... what the hell. read more

This is the most supportive dealership I've ever been to. They were so patient and working with me and finding the best solutions for me so I can leave with the car that I wanted. This is a good team and I would recommend everybody to this exact dealership. Again thank you Mark, Colby, Traige, and Dylan. THANK YOU SO MUCH. read more

had a fantastic experience purchasing my vehicle from here. From the moment I walked in, I was greeted with professionalism and genuine friendliness. The staff was knowledgeable, patient, and never made me feel pressured at any point. They took the time to understand what I was looking for and helped me find the perfect car within my budget. The process was smooth and transparent--from the test drive to the paperwork. They even followed up after the sale to make sure everything was going well with my new car. It's rare to find a dealership that truly puts customer satisfaction first, but this one absolutely does. Highly recommend to anyone in the market for a new or used vehicle. I'll definitely be returning here in the future! read more

They did multiple hard inquiries, i was not aware of this. Very upset. Till today my credit still has all of it on my report. They want you to come in and buy right away. Pressure you into buying. terrible experience. This happened about a year ago and i had to come back and leave a review for the younger military folks. It is still affecting my credit. read more

Westside Hyundai is run by blood sucking leeches. They get you into the dealership by telling you lies. Then they do underhanded stuff to get you to buy a car even if you weren't planning to. I went there because the salesman said he could get me a better rate. I was thinking they are going to get me a rate on the car I have now which was a '24. Then I get there and not only do they want to sell me a '25 they want me to keep the '24 and then have it repossessed. What kind of nonsense is this. I fell for this foolishness. This is how they treat someone that bought their last 3 cars from them. Well no more. In fact I probably will not be buying any Hyundai's period. Stay away from them and Hyundai Motor Finance. read more

ATTENTION READER: DO NOT BUY A CAR HERE! This review is based on my personal experience with the dealership. THERE'S A REASON THEY ONLY HAVE 2 STARS ON HERE! Dealership is run by people who simply do to care about you. Just chasing sales. It's a dealership so I didn't expect them to care but the audacity is unreal. I was in the market for a vehicle, I reached out and every day I would get 5+ calls, texts, emails about buying a car from them. I finally drove up two hours from Orlando to Jax to buy a car. They had to bring the car over from a sister dealership. In the two hours I drove there, the car was not on property when I arrived. I was forced into buying a "family plan" (funny name since they don't give a crap about you) because the family plan was "already attached to the vehicle and they couldn't sell the car without it because they already pretreated the car, put on door guards and had the vin number etched in all the windows. Family plan comes with an app to access all your "exclusive features" . My sales person Simona had no idea on how to use it or even activate it. I got the run around for a week to get any information on it. I finally asked the the GM Colby and things got even worse. He said he would take care of the issue but then ghosted me for a week. I was fed up and tired of waiting because I needed the info on the family plan because not even a week after getting the car, the door guards were peeling off. I reached out to the companys CEO's sons, Marc and Jack Jr (who run the business at the corporate level) and they said they would investigate. Colby called me the same day and addressed half my issues. Said he would get back to me by end of day 8/12. It is now 8/20 and haven't heard a peep from Colby. BUT BEFORE I BOUGHT THE CAR I HAD SIMONA AND HER MANAGER BLOWING UP MY PHONE! But now that I've left, they don't want anything to do with me and clearly chasing the $$$. Sucks you can't trust any car dealerships, not even family owned ones. You would think they would want long time customers who come back to buy cars multiple times but no, they just want the one and done, chase the commission check and then move on to the next person. Do not buy a car from here. Read the other reviews. You will regret it. read more

Place is ghetto ash. Made an appointment online for a day over the weekend just to GET ALL THE WAY THERE and be told that the service isn't doable because they have a shorter staff on the weekends. Why not call me? What the hell. So I asked when I could return, the service liaison told me he could book me for first thing the following Monday, that I could leave my car there and it will be looked at. Today is Thursday, I have called twice during the week to ask for updates. You know what updates they could give? Nada; solely excuses about "my technician" (what does that even mean?? I booked without a technician preference!) not being in, how they were short staffed for the Fourth of July and over the weekend. I'm going to get the car now (Thursday). Long story short, this business is not detail oriented nor service oriented. I wouldn't recommend this location even if it was the closest to you. You have to call for your own updates and they will neglect your needs. A week wasted without a car and I'm still going to drive away with the same minute issues I dropped it off to be fixed. read more

At best I can give them 1 star. Service writer Emma was friendly and professional. Beyond that my service was disappointing. The tech deemed immediate attention was required to treat corrosion on the battery ($50). The battery is one year old and there is NO corrosion on the posts. There were three other areas determined to be in serious need, such as an alignment despite even wear on the tires. Finally, when checking the truck this morning, I noted the air filter opening lever had been broken. It was fine a few weeks ago when I replaced the filter, I believe the tech, in his haste, snapped off the plastic locating piece. Given all this, I will not be returning to this dealership. read more

went to get oil change and as always they over filled it so i had to get under car at 72 years old and let it out was over a qt of oil in there have pictures of it and sent it to office and never heard back from them and the oil it was dark blackish oil came home never drove car else where so i don't think i will be drivng 45 mins to them in Jacksonville fla for oil change its always something when you go there how they got to be 83 is beyond me i will go to brunswick dealership read more

Westside Hyundai - Auto Repair Near Me - Jacksonville, Florida

The service handler was so extraordinary he went above and beyond, fielded my excessive questions with great patience, I would have been frustrated and I apologized he replied not necessary. When he returned my car to me and made a comment that the car wash was not very good and took the car back to have it done again, instead he washed the car by hand and made sure the car was sparkling. Brought the car to me, I couldn't believe the great service I received this day and told him, he replied his mother deserved the praise because she brought him up to respect people and how to treat others right. By the way his name is Stephan, you might want to ask for him if you want fantastic service. Thanks Hyundai for employing such a great person, you did this right read more

they will get over on you if they can. they have hidden charges to charge you a-lot more on the actial price of the car if they can. do not recommend going there read more

I am patiently waiting to complete this entire HONEST & FACTUAL review of westside Hyundai (a Hanania family of dealerships)..yes the one that owns half of Jax! I will also post my experience of Hyundai Motors Corporation separately on their Business Yelp page. Currently I am just waiting for the outcome of all this so I can post my ENTIRE experience from the time my transmission light came on and my car would not accelerate driving from GA to Jax (a 45 minute drive that took almost 2 hours. Was advised to come to the dealership Service Center at their request and then they got mad at me for the time I pulled in (about an hour before they were closing) and they were getting ready to go home. Because I guess I had control of the fact the truck went into "safe mode" so I don't further ruin the transmission. It sticks the vehicle in fifth gear. I will complete this review until the time I either pick it up or settle with Hyundai for a buyout of the vehicle with Westside Hyundai who has had my 2023 Santa Cruz that had a bad transmission since May 2, 2024! Yes. A 2023! Bought it brand new off the lot! I was so SO excited and so happy that I was getting a brand new car and I named her Freedom because I got her right after my divorce from my abusive and controlling ex-husband so I felt free, I named my little Trucklette Freedom, y'all! In my spare time I also used my little trucklette to provide volunteer freedom rides for Dogs in shelters and rescues who needed assistance transporting dogs to Appointments, foster homes, that visits, do home checks...etc. I have probably had around 50 to 75 dogs in my little truck, including my four fur babies. and Hyundai corporation has yet to OK a new transmission and it's May 29, 2024. So much for powertrain warranty on a new car. I've only had the car for a year and it has just around 10,300 miles on it. I'm still in a loaner car but had to go through pure hell to get it including racking up a credit card bill for just under $1000 for a rental car because Westside Hyundai refused to find a loner for me even though part of which is the largest automotive group in Jacksonville. So all these days went by with me and a rental and my credit card is racking up interest on the thousand dollars for the rental. Embarrassingly I went to get groceries today and use that card and it was declined because it was maxed out ! Embarrassing, especially when I have severe and debilitating anxiety. This review will get added onto and it can go either way-depending on Hanania and also depending on Hyundai Motor Corporation. My confidence went WAY below zero right now for Hanania westside Hyundai... and Hanania as a whole. You know how they're all nice to you when you're there at the dealership "considering" buying a vehicle. Believe me y'all that tune changes tenfold just as soon as something goes wrong with said vehicle you purchased. Even IF you have their warranty and also got additional warranties. Typically a 2023 car transmission should not go. It was made with faulty parts and I have no confidence whatsoever now that this car will last the six years through the warranty "once a lemon always a lemon" and I do not want to even take it back because I'll be in the same predicament with them begging (yes I was literally begging ) for Ubers and begging for loaners racking up more debt! But stay tuned, I'll add the whole story another time and keep ya posted! This one's worth bookmarking! @hyundaimotorcorporation #hyundaimotorcorporation read more

Great experience today purchasing my brand new 2025. Traige, Pat & Dylan were so awesome and help me get the best deal possible.

After communicating with the Internet Manager via text re: a used vehicle, arrived to have to wait for the vehicle to pull up. What was told of the vehicle condition was different of what was observed to the interior. Yes, older car but different story. Spoke with the so-called GM about the car. One word of this guy - "rude". If you are looking for a new or used car, don't shop here!! Can see why the other reviews are poor. read more

I bought a used 2017 Hyundai Santa Fe Sport at this place last week. Decent price and wonderful salesman (Kendrick) ... When I went to see the car, it was in the Service/Detail area and I couldn't see the interior but saw pics online. When I picked it up, there were no issues other than natural aging on handson controls, etc. HOWEVER, on the drive home I noticed the a/c was weak best. I had to leave for the week and took it to Firestone to check it out today; Westside doesn't give warranties and sells cars as-is according to the sales folks; so I went in for a full evaluation at Firestone. The condition was considered fine EXCEPT there was NO freon in the system and they had just replaced the condensor. The Firestone people said there was NO freon in the system and essential dry. Wonderful car, relatively great condition EXCEPT there was NO freon in the system. $330 later and it's blowing just fine. No damage as a result but they must have some serious quality control issues to let this happen. Maybe buy the car there after a check up but then have serviced at a place you can trust. Again, the Sales folks were wonderful and wouldn't have known the blatant error. Hyundai is great, I just wish they would train and hire folks that complete a job read more

I had to take it in because my engine light was flashing. I read on Google that that was in limp mode and or there was a knock sensor triggered. And I said do not drive it because it could damage it more. I took it in. They did an extensive diagnostic which they always do. They thought it might be the engine rod, and that would have been covered because there's recalls for my specific car. But there was not. It was a knock sensor they fixed that issue and did the oil change. Yes, it does run more expensive but it's worth it to have the work done RIGHT!!! read more

The one and only time I trusted this place they proved their workers are not trust worthy. First off They do not schedule enough people for servicing based on the amount of customers who made appointments for that day so the attendants upfront are overwhelmed and over worked. My issue is this one time I forgot my hand bag at home and I had clothing without pockets so I decided to cover and hide my money, cards and other personal belongings out the way in the middle compartment. Bear in mind there is nothing to be fixed in the middle compartment there is no reason for anyone to access that section. When I got my car back the cover I had over my stuff was moved with my personal belongings rummaged through and my money missing. I asked to speak to a supervisor and I was basically ignored for 20 mins. I'm definitely finding another dealership because this is unacceptable and I am very upset. read more

This place is helpful especially to these two guys Deven and Norberto! My wife and I came here to look and test drive a Santa Fe had no intention on buying but they really made sure they could help me with everything possible even getting the one I wanted specifically they didn't have on there lot and they went and picked up my Santa fe by the next day! Thank you guys for everything especially F*** The Hyundai of Orange Park that didn't want to work with us and told us to come to Westside Hyundai. read more

Westside Hyundai - 2021 White Hyundai Santa Fe Sel - Auto Repair Near Me - Jacksonville, Florida

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This is by far the worst dealership I have ever been to in my life if I could give negative stars I would. My car got dropped off almost a month(since 6/27/24) ago for engine problems it took them more than two weeks to even diagnose the car, even though I had an appointment( I have no issue with how long it takes to repair but when you don't give any loaner vehicles and never call to keep someone informed that's the issue). when Issac( my service advisor) called me, he told me it was my alternator, there was no way it was my alternator because the car started, and it could also drive. Fast forward to yesterday 7/23/24 Issac and Kyle swore up and down it was the alternator and that they could not diagnose the car any further until I paid them over $2000 to fix the alternator. At that point we were not going to fix alternator with them so we decided to have the car towed home this morning. We get home this morning and the car cranks straight up. Funny thing is the AAA tow truck driver turned on the car to drive it up on to his tow truck and then turned it on to drive it off the tow truck in front of my home. They told us yesterday at the dealership that the car could not start at all and that is why we couldn't do further testing. Also from the very beginning I put in my appointment notes that the car had already been diagnosed and had an engine problem, as you see Issac wrote down something completely different. Never once did I say the vehicle can't turn on. This place is just ridiculous. Worst business. Kyle thinks he knows everything as he has stated "HR doesn't know sh*t, they find out all the information from me". Attached are screenshots from my first appointment and the section on my diagnoses stating I said the car does not turn on , which I did not say at all. I would never recommend this dealership to anyone and hope that no one has to deal with these people ever read more

Westside Hyundai - Diagnoses report - Auto Repair Near Me - Jacksonville, Florida

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New sales AND the service department - zero stars if I could. I would NEVER take a vehicle here. The level of service is appalling. If their service department was a standalone shop, it would be out of business with their lack of service and care. read more

This is the worst car lot I ever had to deal with. First they sold me a car that wasn't any good. Yes it drove ok during the test drive I had with Isaiah he kept saying it was a good car he pick this out just for me and sss check out all their cars and this is a good car. Well it's not on my third day with the car my brakes were scrubbing. Call and talk to a lady she told me to bring it in I did and I drove good for a few days and again I hear the scrubbing sound. Metal to metal sound then my engine light came on!! SMH but he keeps saying all our cars go through sss who or what every that means! I will never get another car from them again and will not send nobody to them. Oh let's not talk about Dylan with the insurance set me up to where I had to pay my insurance for the car less then 30 days of me having it. That's how he set it up and didn't even tell me about it and auto payment didn't know about it and now it gets hit with a 15 dollar late fee because I didn't have the money on my card 2 weeks after I have my car all of them need to be fired all of them snakes and liers read more

Not surprised this dealership has a 2 star Yelp rating. We were there before they opened on a Friday and explained we'd just gotten into town and had car trouble on the way (a Hyundai purchased 3 months prior). We managed to get to the dealership with the car, like I said, before they even opened. We explained that we were only there to check on my elderly father-in-law and needed to get back home to Charlotte as soon as possible. 5 days later, after hearing nothing from them, we called and were told they had not yet looked at it and didn't know when they would. This is a sorry excuse for a business and a sorry excuse for customer treatment. Enough said. read more

My son made an appointment for a test drive. When we arrived, the salesman advised that the car had front bumper damage so he found a comparable car for us to test drive. The car presented to us was better on price and in great condition. The process from beginning to end took under 3 hours to complete. There was no pressure to buy a warranty or any extras. I highly recommend this dealership! read more

If you are in the market for a new Hyundai do yourself a favor and go to the Hyundai of Orange Park. These dealerships are both owned by the Hanania group but the one in OP will be willing to work with you. Business is probably booming at this location so you will be paying retail, or more here. read more

Find it hard to believe they only have a 3.6... I had a great experience with Ricky. My car died causing 2400 dollars worth of repairs (clutch). Not only did he get me a good value for my car, he had me in a new one within a couple hours. I really appreciated his help, got me out of a huge jam. Will definitely purchase my next car from Ricky, no question. Oh yah, my credits not that great either read more

Never waste your time shopping for a car at this rip-off place. They force customers to spend 4k extra on garbage add-ons as an attempt to hide this major screwjob price gouging. When I asked them to remove the charge, they refused and suggested I shop at the hundai in St. Augustine where they do not force people to pay an extra 3,995 on crap that nobody needs- they call is "Jacks family plan". No sane person would ever spend a penny on this useless garbage!! Thier sales person claimed they are charing this due to market conditions. Bare in mind, this is over and above full MSRP and a bunch of other dealer charges like documentaction, etc. Etc. Unreal!! On a final note, the folks in St. Augustine Hyundai do not screw people with this crazy extra markup. read more

Westside Hyundai - Auto Repair Near Me - Jacksonville, Florida

I would give no stars if was an option!!! Worst service ever!!!! Why you make an appointment??? Took 30 minutes to be assisted and the clerk had an attitude - ?what do you need?? we busy!!! Excuse me? I thought I was the customer! by the way, waiting is at least 3hours! What is the purpose of having an appointment? Horrible!!!Horrible!!!Horrible!!! Don't go there!!! read more

I've been coming here for years for service since it close to home. However, as my car sits there for yet another full day not being fixed... I have to say I will never come back here. A simple oil change takes over 3 hours every time. Never leave your car because they won't actually work on it until the end of day even if you have an appointment for 7 am. Horrible services. Changing stories. Returned my car after oil change with check engine light on. Didn't try to fix. Had to return. Getting the run around. Last time I come here after 15 plus years and multiple vehicles. Avoid service department at all cost. Even if warranty go to another Hyundai dealership. read more

Only if you work hard for your money,take this review seriously. First of I bought a car back in June until today almost 3 months I have no papers(plates,registration nor title) even though vehicle is %100 paid off. Second I was overcharged $500 I talked to both sales man and finance man they said they will refund me but I haven't received any money. And last but not least the car was washed in and out very well and this is the only thing they did to the car because after got home the next day I took it to dealership and it was due to almost every service ( oil change,new tires, spark plugs,phone charger outlet wasn't working,trunk wouldn't close automatically as supposed ,alignment, and transmission service)so if you must buy from here I suggest you at least do prepurcheas test or diagnostic. read more

Okay experience but I had a run in with a bad employee. He was very unprofessional and made me uncomfortable. Flirting with your customers is not okay, and I won't be coming back because of it. Especially being a young woman its a risk of your own safety when you have to reject a man. Also the wait times are horrendous. It takes 6 hours for a routine software update? The good part about getting your car serviced at Hyundai is they run a full checklist making sure everything is working okay. And they vacuum your floorboard and allegedly wash the outside of your car. I couldn't really tell if they did or didn't. read more

Regarding the service department: In the almost 30 years I've been on this earth I have never felt I needed to write a review for anything until now. These people kept my car for 3 months to diagnose an engine light issue. They never called to keep me informed of anything during those three months. I had to go through all the voice prompts to call every week to get an update of which they replied "we are still diagnosing it" I ended up having to pay over $2000 for a rental car of which I was not reimbursed or accommodated for. I finally get my car back and they say they checked everything and it all looked good so they weren't sure what caused the light to come on but they replaced the battery and it turned the engine light off. They tell me if the light comes back on I can bring it back and they'll cover it. I drive the car for 2 days and the engine light comes on. I called to reschedule an appointment and they tell me the next available is 1 month out. I wait the month, bring the car and now they're telling me the issue is with the cooling system which will be around $1500 to repair. Of which they will not accommodate or do anything to rectify. There's no eta on the parts or how quick the repair will be so I'm without a car again. I'm a service worker as well so i understand most of the ins and outs of guest facing businesses but this right here is foul and unacceptable. The lack of support, communication, professionalism and willingness to find a common ground is something I've never experienced before. I hope that no one ever has to visit this establishment. read more

Westside Hyundai Gives the Best Price Over Any Other Dealership. Before buying anywhere Go there First. I Promise you will be Very Happy...

Service center is less than desirable no one is very friendly you make an appointment and they tell you to wait in your car and they will get to you later. Technician was very rude. The flow is very congested and clunky. I will be looking to go somewhere else for my scheduled maintenance from now on. Vehicle was supposed to have free scheduled service for the first three years then told that they set your timer for a short amount of miles but it doesn't need to come in because they only cover it every 6000 miles. Again the guy wants to charge me for the scheduled service because he states it should be every 7500 miles. I have called and verified twice since mine is a turbo it is 6000 miles. read more