I just purchased an auto at Butler Toyota. Glen Reid was my salesman. He was extremely…read moreknowledgeable, listened to what I wanted and very patient. For the first time purchasing a car was a pleasant experience.

I went to Butler Toyota to sell my 91 year old mother-in-law's Prius. We agreed to a price and…read more filled out the paperwork. When it came time to hand over the keys they told me they would mail the check. When I questioned why not write me a check now. Since I was turning over the car now I expected a check. I was told flatly / rudely if I didn't like it I could take somewhere else. "We don't need your deal." I will not be patronizing any business that act the way they did.

My check engine light came on and me knowing nothing about cars I panicked and called me dad. He…read more(being 8 hours away) recommended I go to the dealership since it was near my work. I stopped by on my way home from work with no appointment and a very nice woman took it back so the technicians could get an idea of what was happening and I could schedule an appointment. Turns out it was a super quick fix and they just took care of it real quick and then sent me on my way! I know it was no major issue but for my peace of mind I'm so glad I stopped by and they were able to take care of me and ease my worry!

Twas two days before Thanksgiving, and the Lexus dealer was buzzing like holiday traffic.Everyone…read moreseemed to be off work, eager to hit the highways in freshly washed cars. As someone new to Jax, I wasn't sure what to expect from this neighborhood, but the dealership was lively and full of energy. The service bay was packed -- oil changes, tire rotations, and complimentary washes galore. My visit took about three hours, which gave me time to soak in the atmosphere. Though I signed up for text updates and didn't receive any, the service advisor I met was kind, and other staff were happy to assist when asked. A delightful surprise was the complimentary breakfast and lunch. Most guests enjoyed breakfast, but I opted for lunch -- a chicken salad deluxe sandwich that was genuinely tasty. It felt festive to see people dining while their cars were being washed, almost like a little community gathering. The culture here is unique: a mix of car care, casual dining, and friendly faces. No one pressured me to buy a vehicle, though one enthusiastic lady did make the rounds selling candy while her car was being washed -- adding to the quirky charm of the day. They even offer coupons, and my consultant was happy to look online for me. Outside, a small group gathered for a smoke break, while inside, the vibe was bustling yet cheerful. Overall, it felt like a holiday scene -- crowded, lively, and full of little surprises. A dealership with its own personality, where service meets community.

Chuck and his wife communicated through text and calls while my car was there. Chuck received my…read more2018 Audi Q5 by tow truck in the evening, and the next day the parts were ordered and installed. The car was ready for pick up within 48 hours. I recommend their business. The facility was clean and organized. They had a great sense of humor too. I hope I don't need their services in the future, but if I do, we will return.

Family Owned businesses and very knowledgeable Team about all different vehicles. As always very…read morenice and super helpful Team here at C&L

Very quick and professional service on my Miata. The ladies at the front desk are very nice :)read more

First of all, Devyn was great as a salesman. But his finance managers pulling the strings are jerk…read moreoffs. Thomas and Jeremy did what typical finance managers do. They pressure you and gaslight you. They loved that our toddler came with us to distract us from all of their fees and things on the first day. They verbally told us things that were in accurate. One of them was confirmed by Mazda Financial themselves to be inaccurate. One of those things was that lease wear and tear covers over mileage, when it does NOT. We had the lease wear and tear on the CX5 we were turning in and still somehow owed over $1k in "upside down" equity. So what was lease wear and tear for? Their behind the scenes fees are ridiculous and when we first asked for the breakdown to be explained, they were condescending. "That's what the itemization is for" as if their itemization isn't the most blasphemous breakdown. They hassled us to come back and have a different finance manager (Jeremy), who was equally, if not MORE pushy and rude than Thomas, who by the way invited himself to the meeting with the other finance manager. He asked to sit through the meeting and foolishly, we let him. That idiot was randomly chiming in from the back like "don't worry, I got this boss". A lot of gaslighting. When we told them we wanted to unwind the revised contract that they sent us to sign in order to buy out her CX5, they got mad, said they probably sold the CX5 already and that they'd be right back. Then the GSM told him to come back in and basically tell us to F off and they were submitting the original deal. We told them from the beginning we wanted a car that was $100 less than what they put her payments at. When we expressed that, they didn't care. Instead, they pushed the deal through. I walked the lot and did not see the CX-5. So my guess is that they likely hid the car because they were worried that we may try to buy it back out. This dealership's lack of integrity and practices are horrendous and that's sad because not even Hodges Mazda was that bad. We will be reporting this deal.

Expect to be offered less than the online instant quote. They don't stand behind the promise to pay…read morewhat's quoted based off correct information.. also it's not free pick up, the quote changed based off pick up and drop off, you get more if you drop off, so no that means pick up is not free within 25 miles.

Found the parts then get to check out only to find out that even part made together that are…read moreinseparable will get charged individually turnt a $80 purchase into $350 will never return customer beware

This in relation to pricing and communication. The oil level sensor on my subaru needed replaced…read more One mechanic qouted about $1200, the dealership $2000, this guy wanted $5000. I asked why it was so expensive to repair and he refused to respond. When you are $3000 more then the dealership then you have real issues in your pricing. The fact that you wont even explain why it cost so much shows you have real issues is justifying it or feeling the need to justify it to a customer. Lost my business forever

I took my Subaru here for the timing belt service. It's a…read moreservice that is required at 105,000 miles on this particular model , which is the Legacy with the 4 cylinder engine. I think this shop is a rare find, and Dave the owner is a great communicator who knows more about these cars than most guys have forgotten. If you want to take your car here, keep in mind that it is a very busy shop, and you may have to schedule in advance for your work.

Best shop in the Jacksonville area. The entire team is spot on and extremely helpful. They support…read morethe military with a full extent possible and do outstanding work. I would not choose any other shop in Florida fix your issue and they can do more then exhaust. S&S is the BEST!!!! A++++

worse then worse thief artist, 700$ for small oil leak did not even improve, Ian the ghost owner…read morealways hiding afraid to face customers and get soaked with saliva, after replacing a plug 2nd visit said plug was loose hahahahah four visit zero result imagine the wait and trouble with transportation uber around just don't see how this can be legal I should take this morons to court but enough waist time. Mr. Anthony wish you a life full of Anthony's see how Miserable it is

Friendly and very knowledgeable staff. They did great work on my 911 Targa S…read more I would certainly recommend them.

If you don't have a cool car like they have in their parking lot. Forget about bringing your car…read morethere. Look somewhere else. I thought it would be a good idea to bring my VW in for some work. What a waste of money this place was. Go to EuroFed. They fixed everything Bavarian didn't, but said they did. They got butt hurt when we called them out on a quote we got. Never again will I go there!!