It was a very disappointing service experience. I stopped in to buy a battery, but Christina Gill told me she couldn't provide any parts while they were servicing vehicles. Her demeanor towards me was as though the caffeine level had hijacked her logical thought process, and her reluctance set it in stone. As a loyal Ford customer, retired Ford employee, and Medallion Elite Alumni, encountering someone like this is a deterrent. It wasn't until after I mentioned my resume that she called someone to get further advice. I had had enough of the encounter and departed the service department. I jumped in my car and found another Ford dealership, which was super helpful in providing me with the much-needed Battery. read more

I wanted a Maverick and had a certain dollar amount to spend. I worked with Brandon Colongo. We could not get a deal together, but Brandon looked for 2 weeks until he found what did work. I found another dealer with a newer truck for 200 dollars more, so obviously I went there. They low balled my trade, added thousands of dollars to the deal and I left. Called Brandon from the parking lot and told him if he could give me a certain amount for my trade and tell me the fees, i would come buy the truck right then. He called me back in 10 minutes, said he could do the price I asked. He did not tell me the truck was an XLT which is the top trim level. We were in and out in 2 hours. The whole dealership worked hard for us. read more

Paul Clark Ford - Auto Repair Near Me - Yulee, Florida

Paul Clark Ford's Sales policy is first come first serve. Even though you drove for an hour to pick up a car and hand over cashiers check at your appointment timethey hand the keys to a new buyer for more money and leave you standing there dazed and confused. This store manageris one of the most arrogant, unprofessional people I have ever encountered. Most shady dealers at least try to hide it when they are taking advantage of you. This manager doe care. I winder if this is how the Clark family has always run their business. read more

Drove up from Kissimmee to buy our new Mustang GT convertible from the nicest group of people I've could hoped for. The courtesy of the entire team made car buying the way it use to be, no pressure at all. Thanks Emmett for being there, after hours, the night I called and spoke to you. And to the salesperson, David who took care of us during and after the sale of the car. Thanks Paul Clark Ford. read more

I was taken advantage of and overcharged for service with our 2016 F150 in warrantee. As a result, I am recommending avoiding using this dealership for any repairs due to gross overpricing service and disrespect to their valued customer. In detail, I made an appointment, directly requested to replace the hood latch sensor and 4 tire sensors and provided them with a copy of the extended warrantee (a $100 deductible). Note that both items were checked by the local auto parts store prior and needed to be replaced and the diagnosis for both latches and sensors took less than 15 minutes at no charge. My decision to go to a Ford dealership was based on location, quick access to OEM parts, and a quality replacement and in a timely manner. When dropping of the truck for repair, the service advisor PL said "you're here for the latch and tire sensor replacement". Nothing was mentioned that a diagnostic was required. I received a phone call that day from the Ford Dealership that the cost is $180 for the hood latch diagnosis and $180 for the tire sensor diagnosis that I did not authorize. The estimated for the latch was $443 (OEM part approx. $100, Non-OEM $25, $150 to replace by local repair shop). The estimate for three tire sensors was $706 that was not covered by our warrantee (OEM sensors approx. $100 at this dealership. Sam's Club $159 all 4 tires and $400 for OEM at local repair shop. Therefore, I decided to only repair the hood latch because I was required to pay the 2 diagnosis costs. They refused to wave one of the $180 diagnostics fees. I called the extended warrantee company and they informed us that the cost that Paul Clark Ford was extremely high compared to the standard costs listed. Also, the $180 for each diagnosis for both items Are way overpriced. Therefore, I had to pay the difference and our out-of-pocket cost was $351 to only get a $25 hood latch replaced. Other issues that are concerning at Paul Clark Ford: He would not release the truck until the warrantee company paid them. He also said that the technician physically checked the vehicle and mentioned that the spark plugs and antifreeze needed to be replaced at extremely high prices. Obliviously they did not check, because they were both done within the last month. I requested for the $180 tire sensor diagnostics to be waved as a courtesy, but they did not. This is a poor business practice. I never asked them to diagnose, prior to any work. They did not call me and tell me that there was a $360 charge. The service manager was not pleasant and was very difficult to talk to and lied about our discussions. When we requested to speak to the manager, they said she was too busy. She did come out to look at the advertisement monitor that was not working. Is that more important then their customers? Was never given the defective hood latch that was replaced. This is standard practice in most repair shops. Finally, I am now retired. I was a quality control manager and director since the 80's in the Auto, Aerospace, Medical and Distribution companies and would never have treated a customer like this. read more

Had a very good buying experience. No high pressure sales in any department. Very professional

I contacted Paul Clark Ford as I was looking for a good used car at a good value. I spoke with Brandon who couldn't have been more helpful as I set up a time to go look at a VW I had my eye on from their website. We went for a test drive and he answered every question I had and was knowledgeable and again helpful. I had no doubts that I had found the perfect fit. Next step was to finance with Roger who took great care of me and dealing with the paperwork and who was also beyond helpful and a great guy!! .. a CT native like myself:):). If you're in the market for a new or a used car this is the dealership you want to go to!!! read more

Paul Clark Ford - Auto Repair Near Me - Yulee, Florida

Had an emergency oil leak. Joe helped me out big time and the whole staff was amazing. Thank y'all so much!!!!

After my long time favorite 2006 Toyota Tundra SR5 pickup was totaled in an accident (no serious injuries, thankfully), it was time to find a replacement. Sales pro John Genovese and sales manager Kyle Sterling did a top notch job of helping me find a great pickup truck at an awesome price, all without any weird shenanigans or creepy sales pressure. Would I shop at Paul Clark Ford of Yulee again? Heck yeah! read more

Paul Clark Ford - Hello, Beautiful! - Auto Repair Near Me - Yulee, Florida

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Brandon was super helpful! I was in and out in a couple of hours with the car I wanted.

had to come up to do a TSB on my suv and so far the lady on the phone has been the only good experience I've had so far.. I was told I could wait over in the show room/lounge... I feel like I'm in purgatory... it's so depressing in here! just millennial gray walls, no art, no music (heck I'd take ford ads over this silence) wait I did find a boombox... their central desk looks like a dictators podium very uninviting.. the ceiling tiles all damaged from old age and water the popcorn ceilings all covered in dust.. not a single person has even said hi to me... to the point they avoid eye contact... then I get a text saying it's my tech and if I have any questions I could text them and so I did but no response... overall just what a drag I can see so much potential for them... just hoping they actually update my car read more

I previously was not happy with the Quick Lane Service. It seems that they have really sharpened their game. Christina is an excellent service advisor! I'm happy with the service she provided read more

I posted a scathing review of Paul Clark sales and service 5 years ago. I went back because I was tired of driving to Jacksonville to get my Toyota serviced. I bought a new Bronco Sport from Dylan. He was fabulous and the other salespeople were very nice, even when they knew i was looking for Dylan. I haven't dealt with service yet, but it beats driving to Jacksonville. Again, Dylan was a fabulous salesperson, very attentive, even after I bought the Bronco. read more

Service department is the worst. Look at reviews.. they'll sell you a $40,000 car Right away. Then service is impossible. Rude Manager. Now driving to Jacksonville for a new car that is not running..all lights on. They survive because they all the only Ford service around here read more

My wife and I had a terrible experience getting our well maintained 2018 Mustang serviced at Paul Clark Ford. The car was brought in for "The Works" $81.87 maintenance package. We had issues with all of the included services - tire pressure check and rotation, oil and filter change, resetting the oil change monitor and the fluids not being topped off. In addition, we were sold rusting lug nuts as new Ford OEM parts - which they refused to replace. My wife waited while the car was serviced and it took an hour longer than promised. Furthermore, as my wife left the service center and drove up Route 200 to Aldi's she noticed thick black smoke in the side and rear-view mirrors - and though it was from an adjacent truck - only to find out, as she pulled into the Aldi's lot that it was from the back of our car. When I contacted dealership Ryan basically made no reasonable effort to address our issues other than to offer a future complementary oil change service. We did not view this as an acceptable resolution - and have opted to have the services performed elsewhere. We'll never go back. read more

Had an appointment for an oil change but was not seen for over an hour. It appears walk ins are honored more than appointments. Why have appointments if they aren't respected? Just moved here and I am not happy with how this system treats its customers. Other dealerships take the appointments over the walk ins, but this place is a hot mess Suggestion: do the appointments in the morning, and then have the walk in ( 1st come/ 1st served) after the appointments. This way the appointments will be honored in a timely fashion & you can still do walkins after. Better business sense that is customer friendly. read more

We have used Paul Clark services since we moved here in 2015. Everyone is always friendly and super helpful. Christina is very friendly and energetic. We highly recommend. read more

I recently bought a used truck at Paul Clark Ford. It was not one of the certified ones but it was in relatively good shape four years old and only had 34,000 miles on it. RJ Pierce was a very gracious and kind sales person very caring and help me resolve a few small issues on the truck himself by going extra mile, I did discover a few small issues with the truck that were supposed to be covered under there general inspection. Both windshield wipers the blade was peeling off. on the inspection. It says the air filters were good. It looked like the air filter and the truck had never been changed , and they had put a couple plugs in the front tire. They could've at least put a professional patch on the inside of the tire. This is also a safety issue when buying a car there look over the tires and do some basic checks yourself but once again, RJ was a great sales person and did the best he could , I am happy with the truck read more

Joe one of the service tech - mechanic's at Paul Clark Ford's QUICK Lane Service is AWESOME - highly recommend.

Purchased a vehicle recently and Mr Clark personally went the extra mile to make sure I was happy with my purchase. B.S. Happy customer read more

Paul Clark Ford - Auto Repair Near Me - Yulee, Florida

Max and all of the staff was professional, friendly, and knowledgeable from beginning to end! I would highly recommend this dealership to all my friends and family . Thanks! read more

This warning is for service only as I have not purchased a vehicle from this dealer. About two weeks ago I paid for routine service of oil change, tire rotation, etc. During this time one of the technicians noticed oil coming from the timing cover and they recommended I bring the car to the service department for additional services. Long story short they charged me $100 to diagnose exactly what their quick lane already discovered and then quoted me over $2k for the fix that included additional items that aren't broken but "could go bad in the future and may as well take care of them while they are at it." Way to up sell Brian Davis! I immediately called another Ford Dealer and received a price out the door for $1200. When I shared this information they told me I should take the car to the other dealer...and I will. Not to mention while dropping the car off he and Cheryl were down talking Paula Clark (no relation I'm sure) who can't retain the training they have provided. Still no call back from Service Manager Greg, must have been a long meeting he was in. Super unprofessional operation here and I have paid less for service at the BMW dealer. Find another Ford dealer, there are plenty. read more

Sent my car to them to fix some recalls. We had to drive the car to them and tie my front door so it wouldn't swing open. They fixed that. If it ended at that I'd have been OK. Got the car back on Wednesday but now it runs like crap. Turned around at the first red light and drove it back. Car was bogging down something awful. They claimed they didn't go under the hood. Can I speak to the manager. I just want someone to come over and see what's going on. They tried to say it was us. It couldn't have happened with them. Thing is my dad drove it up there and he has a pretty good understanding if something was wrong, and he said car drove fine with him. Finally head mechanic comes over saying the same thing but he's willing to look at it. So, they take it back and put it on the machine. Get under the hood and finds what's up. Said the shifter cable bushing was put on incorrectly. We had fixed it a week and a half earlier and the car did not give us no problems until it went into the shop with them. I will never ever use Paul Clark ever again. read more

This was one of the worst experiences I have ever had trying to buy a new car. I found a vehicle listed on the Website that I was very interested in. It was late Saturday afternoon after closing hour so was unable to verify if the vehicle was truly available. I did take the time to drive 120 miles on Sunday to look at the vehicle but it was not on the lot. We did spot it behind the fence but it was at a distance. I sent an email via the Website an was told someone would contact me on Monday. I started calling at 9:00am and spoke with the Sales Director. He told me that they were looking for the paperwork and would get back with me. At 1:00pm I called the dealership again as I had heard nothing from them. One of the sales people told me that the price listed on the website was not correct and that it would probably $15,000 over the price listed on-line. This is nothing more than false advertising and bate and switch. I was hung up on by the sales person and the Sales Director. This is just a bunch of "Used Car Salesmen" and will take you for everything they can. I WOULD STAY FAR AWAY FROM THESE CROOKS... This was also going to be my first Ford but after being treated like this, I will never consider Ford or a Ford product again. read more

Actually, the rating is less than a star. We purchased our son's first car, a used VW Jetta. They were nice until they received our money. Since than, 3 things, 2 minor, one more troubling (fuel gage indicator) went wrong. Not only would they not entertain fixing the issues, they've completely washed their hands - like they don't even know us! Their answer "you bought it, it's not our problem". Will not go back there or recommend it. We should have listened to our 2 neighbors; both had bad experiences in our "neighborhood Ford Dealer"! read more

While traveling , we had to visit Quick Lane tire and auto. They were honest and professional and we were extremely impressed with the employees. If I lived in the area, we would be a regular customer. read more

This review is for the Quick Lanes affiliated with Paul Clark Ford, not the actual ford dealership. Came in with our RV because we discovered a leak in our oil pan due to a stripped drain plug.. We called, made an appointment, all was well, until we actually showed up for our appointment. No phone call in advance about both of their mechanics (who could replace our brakes) being out of the shop from being sick, or I'm sorry, the next day it was something about one of their knees, couldn't keep up with the different stories. We decided to come in the next day to have our leak tended to, we didn't even think about who our last oil change was done by, but take a wild guess who that was?? Didn't dawn on us until our drive home after they had our RV for 6 hours and called to tell us that they "didn't feel comfortable handling the issues with our RV". Funny thing is, we didn't have a leak in our oil pan the last time we got an oil change, and if we did, well Quick Lanes didn't let us know about a stripped drain plug. Makes you kind of wonder how the drain plug stripped between now and our last oil change. Hmmmmmm. Would not recommend this shop. They couldn't get us out of there fast enough and it's all making a lot more sense now. Still have the sticker from the last oil change in our window, and our receipt from today of no payment made because they were "uncomfortable" handling our vehicle. read more

I don't want to say anything bad about Paul Clark Ford. My complaint is with their new Quick Lane tire and auto. I go to a Quick Lane in my home town that is the back up for Ford. Quick Lane is usually top quality. Unfortunately this Quick Lane fall pretty Short. They usually do there inspection before calling you with just 3or 4 items. They called stating these things needed some attention soon, but failed to actually inspect the whole vehicle. My husband asked about how the breaks and everything else was, and they hadn't done their full check. Then after waiting until almost 5pm, we had to call to see if our truck was ready. On top of it all, no car wash. Quick Lane Always Runs the Vehicles that they work on threw the wash. Nope not here, in fact, all the greasy hand prints throughout also showed that they didn't even use the protection stuff provided to them. read more

I stopped in today with a friend, early 20's, with a seriously bad car situation. John G, and the finance guy were beyond gracious in trying to help. It was beyond their power to get financing but they gave it a good try. Had it worked out, she would have bought. Great guys. read more

The service department is unbelievably rude and has no problem scamming you. I took my truck in for a miss-fire and was told it'll need a new computer and that'll be $1200. It took me 15 minutes and a $30 part to fix it myself. read more

Paul Clark Ford took care of the recalls on our 2014 Focus Thanks to Dave and the mechanics car was delivered on time and runs and drives better than the first day we got it. Thanks again guys Customer for life wouldn't buy a car anywhere else! read more

Third time in the last year that I used the service center. All the employees that I interacted with friendly and professional. Dave at the Quick lane service was outstanding!!!! Brought in at 0830 done by 0930. Oil change & tire rotation. Also great price. Ford certified!!! read more

Probably the best experience buying a car to date. Talked and emailed Kyle before driving up from Jacksonville. Jeff Balak met me on arrival and the car I asked Kyle about was ready to test. I didn't care for it and drove another. Jeff was a great guy to deal with. No pressure, no B/S, and knew how to handle everything. I purchased an SUV and had to pinch myself to make sure I wasn't dreaming. It was that easy. This is a place, and Jeff is the salesman, if you want to be treated fairly and not be frustrated by games. First class dealership. read more

Kevin was dedicated to finding me the perfect vehicle. He worked with me over the course of 2 months and patiently worked with me while I rejected several options and held out for the exact car I wanted. He listened to me and deciphered the features that were important. He never tried to sway me to settle for something less than what I wanted. He gave sound advice, stuck to my budget and helped to ensure I was given a fair deal on my trade in. The day he found the car, he called me immediately and I was elated with what he found. I'm a savvy buyer and could have found an acceptable vehicle on my own through any of the apps but Kevin's demeanor was the reason I stuck it out waiting with Paul Clark Ford. We couldn't be happier with the no-pressure experience to buy a used car. read more

December 23, 2011 we were heading home to Ohio, driving our 2007 class B RV when the rear of the RV began vibratinig. The vibrating continued to worsen and we realized hat it was not the road surface causing the vibration. We exited I 95 at Rt. 200 and looked for a Ford dealer with our GPS. I called Paul Clark Ford and was told to bring the unit in as they would still be open for another 50 min. When we arrived at the dealership a tech began by looking at the condition of the tires and found that we had a tread seperation on the right rear. They imediately changed the tire with the spare, checked all the other tires and had us ready to get back on the road in less than 45 min. They would not take any money for the work and wished us safe travels and a Happy Holiday. Just another reason why we own three Fords. Honest, friendly, and dedicated to service dealerships. Thanks again Paul Clark Ford Team Denny and Donna in Ohio read more

ABSOLUTELY THE BEST!!!!! I have been buying vehicles my entire life and this buying experience will never be forgotten. For the first time ever I was able to purchase a brand new vehicle(2018 F-150 platinum edition) WITHOUT any proof of income all I had to do was verbally state where my income was from without any proof Not only that I traded in a FAIR conditioned 2011 Cadilliac Escalade with 126,000 miles in which they gave an astounding $15,000 trade in value. I took advantage of the memorial day special sale which saved me $17,000. If that isn't blessings on top of blessings!! Most importantly while I was waiting in the lounge I noticed that they have a BIBLE along with all the other reading literature. That is a sign of a nice wholesome Christian establishment that will get my business any day of the week! Jefferson Balak was my salesmen and he did a great job! I DEFINITELY would recommend this business to ALL!!! read more

Not the sales department as we bought in Ga, but the service department is truly awful... every freakin time is a show down, battle of the wits and the length of stay for repairs is insane! There is a lady that's always in- and I'm for girl power but she is the rudest, inept person I have had to deal with. In no ways are we confrontational, let me speak to your manager people by far, but the car has been there so much and so long and still has never been fixed correctly and has left us stranded twice! Brand new car here folks! Brought it in again Friday to get yet another repair and told by lovey it couldn't be seen for 2 weeks!? What?? I think she got a heads up to turn it away from across the street as hubby complained about them earlier and guy use to work there.. oops. So anyhow, I can't drive this lemon like it is safely with a baby so off to Jax we went, dropped off and it was looked at with a few hours. Guess we'll be making the drive for now to get treated better! So much for supporting your small town businesses I suppose. read more

I came here for an oil change with a coupon. I was able to make an appt. and it was not too bad of a wait. Everyone was so very pleasant and a pleasure to deal with. They informed me of some things that needed done on my car, but weren't pushy at all. They have a little waiting area with a tv and coffee. I had a great experience here, and would definitely go back. read more

Friendly and helpful people, both in sales and service departments. Only dealership I ever go to.

Rip-off artists! From out of town, and my vehicle died. Took it to Paul Clarke Ford. They said my engine locked up. They said they could: sell me a new vehicle, or re-build the engine, or sell me a new vehicle, or put a new engine in, or sell me a new vehicle. I elected to put a new engine in. As they were finishing up, putting fluids in, etc., they said my A/C compressor locked up and needed to be replaced. Drove home, and had a high pitch squeal from the right front. Took it to a local dealer, who said the disk brake backing plate was knocked out of place. Mechanic told me that when an A/C compressor locks up, it will seem like the engine is locked up. Mechanic told me that the probability of both the engine and A/C compressor going out at the same time was near zero. Mechanic told me that Paul Clarke Ford inappropriately sold me a new engine; all I needed was a new A/C compressor. It is places like Paul Clarke that give Ford and auto-dealers a bad rap. My wife tells me to never buy another Ford. read more