I am new to the area and this is where I decided to take my vehicle. The service was quick and…read morecomplete in a timely manner. The price for the work I had done was reasonable to me. The owner was professional and honest with me about my service request. If I have any problems in the future here is where I will be going.

Took my car to get my shocks and struts done and the customer service was top notch! Also had an O2…read morereplaced nothing but great value and quality

The last 2 times I have been here has been amazing. This time I was helped by Ryan and Jim, they…read morewere fixing my breaks, rotors, and tire sensors. (With the tire sensor it was a little too much) So far everything is driving great, I had an appointment at 11 and didn't get out till 3 but it wasn't bad. I had great conversation with Ryan and Jim. I walked to advanced to get wiper blades, and walked back to pep boys, asked Ryan to put it in my car. He said they could put it on for me, I am very grateful. Since I had been there for a while they gave me a 10% discount and he told me there was a $50 off coupon. Overall great experience, amazing service, and I will be going back

Needed a tire/fix replacement on a Sunday and let me tell you ....this is not the place. Between…read morehorrible service and prices double for the same tires at other locations. They must have lost their minds. Not sure how I can even leave a 1star. It's sad when I have to check my spare installation when I leave a tire place. Also they charged us for a full tire repair and tried to keep our full size tire.

The manager here seems shady. I came in for an oil change with a $20 off coupon. The total for my…read morePalisade came out to $120, I asked hm if this included the coupon and he said yes. I looked at the receipt, no coupon shown. Went back in and asked, was told it was "built into the price." Okay, fine. First oil change with this car so wasn't sure what to expect. Went to the dealership this weekend and the total was $100. So there was a $40 difference?? I doubt it. It all seems shady and I will not be back.

Great customer service. Fast service. Tire rotation a little higher than expected but you get what…read moreyou pay for. Free air offered.

This had to have been the worst tire shop Ive been to. I got a flat tire and asked to get it…read morepatched but turns out it was busted so I wanted to get a new one (2 at that). Mind you after waiting an hour for them to tell me what was wrong with the tire, he also told me that they have to order the tires which would take 30 min- 2hrs???!?! I stated that I wanted to get regular tires put on my car just until I can get to the dealership, why the desk guy tells me that I HAVE to get run flats because I have a Mercedes??? Like no I don't . How you tell me what tires I need to get for MY car like it isn't MY car and like I haven't done this before. Then after I step outside to talk to a family member about what they are trying to charge me he then came up to me stating that I can actually get regular tires but I need to purchase all 4. Told them I'd like my keys back and went to Tire Kingdom, they got me right for a WAAAAY better price and had better customer service!!

Made an appointment at 7am. Dropped it off. Got a phone call at 12. Finished at 6:45pm. They…read morecharged me extra hub that my husband fixed 3 months ago. They say that one side is broke they fix both!! $400 more. Don't go..unless you like your money gone. Manger was no help. They even told me to come up there a 45 mins drive to day we can not help you which could of been done on the phone.

We purchased a 2014 Volkswagen Beetle last year. It had VERY low miles when we purchased it (30,000…read moremiles). It was garage kept and barely driven. In the past when had an 1999 Beetle 20 years ago we had problems with several shops working on it to the point it basically destroyed the car!!! I even told my wife "no more Beetle's!!! I WISH I would've known about Vu's Automotive back then!!!!! * We took our 2014 Beetle into Vu's for a passengers side window regulator that broke. They did a great job repairing the regulator! They were actually HALF the cost of the dealer price. I had the appointment made with the dealer already but when I found Vu's on Yelp and called and got an estimated from Vu's (after taking it to them in person) I immediately called the dealer back and canceled!!! So glad I found Vu's Automotive! I will definitely be using them in the future for my wife's Beetle! Vu's specializes in these types of cars (foreign) and he was very knowledgeable about them! I can promise you; will not have anyone else work on this car again but Vu's!

Car serviced for running hot. Replaced cooling fan. But at the same time locked up ac compressor…read more When confronted with non working ac (which was just completely replaced at a reputable ac shop and working flawlessly before they put there hands on the car) was basically accused of lying that the ac wasn't working prior there service. Which is BS and they darn well know it. Because I would have had that on the list of repairs. No freaking accountability. When I took vehicle back to ac shop first question they asked was, when was cooling fan replaced? That was the issue that locked up the compressor. Piss poor installation from Vu's Automotive. Unknowledgeable mechanics at Vu's Automotive. Prior to this the only place I had my vehicles serviced. Even at there high dealer ship prices. I thought the quality and honesty was worth it. Boy was I wrong. NEVER again will they get the opportunity to even put air in a flat tire on my bicycle. This experience was a pretty expensive lesson learned on my behalf. Not only just monetary. Please don't make the same costly errors mentally, emotionally, physically, financially. #youhavebeenwarned #kickrocks

This was the worst experience I've ever had dealing with my car being serviced. They…read moreovercharged;kept my car two weeks the first time I got service; everyday they would tell me a lie that my car will be ready later on in the day; then saying there mechanic was fired after more than 14 days with having my car...With that bad service I was given a free oil change to come back because of all the trouble. I bring my car in for an oil change they keep my car for a day and a half. Once I got my car back the first time I crank my car it went to shaking so bad I was scared to leave the lot. I try to go under the hood to check and see what the problem is and the hood wasn't placed back the correct and would not open originally. Now the car smell like it's burning rubber coming from the back of the car and shaking as if it's about to cut off

The store manager, Mark, and the receptionist were very polite and nice upon entry. Mark helped me…read moreby tightening the connections on my car battery himself for free when i mentioned i wouldn't be able to come back or leave my car for the day. It helped me a lot and i'm very appreciative.

I called about a car issue I was having. Whomever answered my call sounded very lackadaisical…read more I cannot support BAD customer service.

I have been in the automotive business for about 20 years and I've had to deal with Alvie on…read moretransmissions on multiple occasions. There is not a better transmission guy in Jacksonville. You will get an honest assessment on what your vehicle needs transmission wise. He does not claim to be the cheapest, but his work is of the highest quality. If you want cheap, there are plenty of options out there if you want it done, right Alvie is your guy. He has been local to Jacksonville for a number of years so ask around and you'll find that very few people know more about transmissions than Alvie.

This place is consistent with service and work quality. I keep going back. I am going to give them…read moreeven more business. Sean does a great job with being honest and straight with you. I haven't seem where they try to come up with repair items, which is rare in this industry. Later,

Everyone is so helpful and they make you feel comfortable about asking them things and having…read morechecking other items on your car. I have had two vehicles towed to them and they have a great app that lets you know all the steps they are in and the customer service there is amazing. I have had several things replaced belt, oil change, and other items.

Best company to work on cars / trucks! They fit me in last minute for my ford excursion that needed…read morea brake change and got it finished quickly with great quality! 10/10 recommend this company they do amazing work

Kenny was a customer oriented person. Got my tires installed for an excellent price. I will do…read morebusiness here again. KEEP UP THE GOOD WORK "BIG CHIEF" and Kenny you're the MAN.