This company has been very combative and is very poor with communication. They even went as far as to threaten my family with going to collections for them not accepting the fact that we would like to inspect their work prior to final payment. They originally came out and promised a given date for installation, which was pushed due to COVID (and lack of materials), which is understandable. But they then said that they would need to push us yet again, over 4 months later to install. My wife emailed them back in October, and they called her claiming that they have tried numerous times to reach out over phone and email, which never happened. They claimed that they had recordings, which they were using these fabricated calls that never happened as us signing off to certain adjustments and other things to scheduling and potentially other things... I guess when/if they install we'll see what else we "agreed to" in these "recordings". Will be interesting if something else was changed on our behalf. I am appalled at how unprofessional the project manager was over the phone with my wife. They also claimed that they handle HOA paperwork and cooperation, which we were told from someone else in the company that this wasn't true... So I'm not sure what happened there... Will never use this company again. I will update this review if the company make right with this horrible experience. read more

We are very happy with our new great windows and recommend Thompson Creek for their excellent windows, fair pricing and fantastic service. Each of the Thompson Creek team members were fantastic. The professionalism and support we received beginning with our initial virtual meeting with their sales rep (Joshua), to the install team and the local area manager who stopped by to make sure the install was going well. They all made us feel very comfortable and answered all our questions. The install team was very respectful, did a great job and cleaned up after completing their work. read more

Wow!! I am glad I didn't read any of the reviews because I had an awesome experience and am looking forward to the next time I can use them. I had a rather large front picture window that needed to be updated from 1954 to 2016 standards. Since the times have changed the standards in Windows have changed as well. I was able to design whatever I wanted but I had to make the choice of tempered glass or a knee board that would come up 18 inches because the window sat so close to the ground. I went with a kick board and happy with how everything came out. Did I mention the warrenty that comes with the widows??? It's lifetime and when you sell your house it will pass on to the new owner!! You never have to pay for anything that happens to the window again!! The company is expensive but worth it!! I had excellent customer service. They even sent a goodie box with free towels and umbrellas!! Give them a go!! read more

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If I could leave a worse review, I absolutely would. We had a leak coming in from two of our bay windows. We called Thompson Creek to come assess the issue. They sold us two new windows and a front door. They promised that the windows would fix the issue. While the sales rep was here, I asked if they found wood rot, how would they address that issue. I was told that depending on the severity of any wood rot, they would replace it or it would be an additional fee. While the install crew was here, the project manager wasn't. Luckily I was to take photos. There was wood rot, which the install crew just covered up. The very next rain, the leak continued. I called to let them know that the windows were leaking, they came back out, slapped on some caulk and told me there was nothing more they were responsible for. So our issue isn't fixed, which was promised from the beginning, and now we are out $8,000. This company does NOT keep their word, takes advantage of customers, and is not willing to address their empty promises. read more

We only needed to replace one window, so I was willing to go with their price even though I suspected it was high - given the number of discounts they kept offering. Then when I learned that tempered glass was needed after the initial contract was signed and would increase the cost by $200, I said that was unacceptable and they waived the cost. They must have a lot of mark-up to play with! On installation day, no one on the crew spoke adequate English and if not for my rudimentary Spanish, would have sent them away. Then the window was installed improperly, so that it could not lock closed. Took a separate visit to do that, but the representative said it would still take a couple of weeks for the windows to close and lock easily. He finally appeared to agree that this was a design flaw and that he "had had to do this type of repair several times." Go somewhere else! read more

The gutters installed were great. The materials used were much better than what was installed by a previous company on my house. Alexis Chandler was great to work with. Thompson Creek is a little pricey However, they installed a better product. I will definitely use them again for other home improvement projects. read more

If I could go lower than one star I would. I began the process of new sliders and windows in October. Prior to my virtual appointment, I downloaded and installed an app that takes pictures and converts them to rough measurements. It made that appointment pretty easy. So far so good. My wife called a few days later to pay our project in full and received a receipt stating paid in full. (IOT to get points prior to vacation). At some point, actual measurements were taken onsite and an install date in Dec were established. Original install date resulted in one door completely the wrong size. 8" or so. I get it, maybe the measurer fat-finger the number. A field supervisor came out and remeasured, a new date (4-weeks) and a new door were ordered. Second install was cancelled due to crew unavailability. It was cancelled about 20 minutes before they were to arrive. Third install resulted in the same mismeasured door. Four more weeks or so and another new door ordered. Fourth install was finally successful. I get that mistakes happen but this is supposed to be an industry leader in doors and windows and to make the same mistake multiple times seems amateurish. All along the way, install crews and field supervisors all processed that the project coordination team would take care of us with a rebate or a credit. So we are now complete and calls with the project coordination team (PCT) were insulting. They offered $75 per screw-up despite the frustration and the missed work for 4 install attempts. Absolutely insulting! At that time, the PCT team also said they misplaced my deposit and could I help find it. We also negotiated a more acceptable credit/rebate which was beyond what my POC could authorize. So we played phone tag until we both gave up. At this point, I relegated that I just wanted the project to be done and that even with a credit, we were unlikely to use Thompson Creek again. Now two months after that (9 moths after staring this slog), I am getting new harassing calls about the "missing" down payment despite each of my work-orders showing paid in full, a receipt showing paid in full and a contract showing a down payment. Thompson Creek does not care about you. They do not care about your house. They only want to line their pockets and deeply as they can. Figure that most windows/door replacements should last for several years, they are relying on taking you to the bank upfront versus respecting you as a client and/or building a relationship. My boss used Replacement by Anderson. Use that company or use Window World or some other company. DO NOT USE THOMPSON CREEK and if you do, buyer beware. read more

2 Months after paying cash for my basement windows. It rained so hard that the water came from around the Hopper windows that they installed. And which I have called them multiple times to come check on the windows to fix the problem, they would put me in the sand didn't fix the problem. Yesterday July 8th 2019 it rain so hard that the flooded my basement. So they shouldn't sale windows that they installed and won't still come out to repair or replace them. Even though I'm putting this on the review I still want them to come take a look at my windows that I paid for hands down dammit. Still have heard a word from anyone but my warranty on the window that you'll put in my home read more

Thompson Creek Window - One of the windows this in my basement that they installed a hopper window. - Windows Installation Near Me - Lanham, Maryland

DO NOT GET THESE WINDOWS! I bought them last year, they use high pressure sales tactics. Half my windows won't even close fully and lock now, creating a safety hazard in addition to drafts. The locks don't line up right and are already stripped. Even when you think they are locked, sometimes you can still pop the window out into "wash mode" even though it is in the lock setting. Please save yourself the headache and avoid this company at all costs. read more

Thompson Creek Window - Lock doesn't fully engage - Windows Installation Near Me - Lanham, Maryland

Our experience with Thompson Creek Windows. We had the sales man come to our home and he measured our 11 windows for insulation. We were interested in a more sound deadening window therefore we ultimately purchased their top of the line window the "Sound Shield" window. After signing the contract and placing our deposit the work was scheduled. As I sat down that evening and reviewed the contract, I was surprised to see measurements for 12 windows. My house only has 11 windows. This prompted my first of many calls to the company with my concerns. The cost of the 12th. window was removed from the purchase price. After the windows were installed, the workers left silicone smeared on every window. It took my wife and I over three hours to remove the smeared silicone from all 11 windows. Silicone is very difficult to completely remove from a window. We also noticed that one of the screens was ripped. This prompted the second call to the company with these concerns. They scheduled to have someone come out and replace the screen two months later. While waiting for the screen replacement, I was up on the ladder removing Christmas lights and noticed that the top of one of the windows was not caulked properly. The caulking had a large gap not sealing the window. Another phone call to the company with this new concern. This caulking failure repair would be added to the service call in two months. When the repairman arrived, I again was at work. He replaced the screen without issue and began to inspect the window with the faulty caulking. I could see him through my Ring Doorbell camera. He just smeared new caulk over the old caulk. He didn't remove the old caulk or and clean the area, he just threw up some caulk. I immediately called home and told the worker to do the job correctly and to remove the old caulk. He did comply and completed the job correctly after I instructed him to do so. Over all the customer service from Thompson Creek Windows has been terrible. We purchased a premium product at a premium price and did not receive quality workmanship. As for the "Sound Shield" window. We can not tell a sound difference between these new windows and our old builder grade windows. It was a waste of money. I have attached pictures of the faulty caulking and the smeared silicone on the windows. Buyers beware. read more

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Buyer beware! My windows were installed 09/30/2021. My contract included 8 (66" X 32") windows, installation of the window units, and cladding of the exterior window perimeter 1" X 6" trim boards surrounding the windows with color matching metal clad material. Upon inspection near the end of the job, I discovered instead of installing the cladding around the trim boards, the crew had ripped all of the trim boards off the building, disposed of the trim which I discovered buried in their truck, and had fabricated faux clad hollow shell trim in it's place. In disbelief, I confronted the crew chief who explained Thompson Creek does it all the time. I immediately contacted, Asia, my TC project coordinator to have the faux clad trim removed, and the trim board material restored and cladded. This is what I ended up with. 1. Tearing out of the trim. As a result of ripping out the trim from the building sheathing material, it has compromised its vapor barrier effectiveness allowing air leaks around the interior sill molding and mold in the walls. 2. Poor window function. These are 66" X 32" double hung windows. Only on 2 of the 8 units am I able to easily lock the windows because they don't slide freely. To lock the window, it requires heavy FORCE to push the tight-fitting top window up. 3. Installers are NOT Thompson Creek employees. When I bought the windows the salesmen boasted of TC window quality and it's professional Thompson Creek installation crew...which I qualified with him then to be Thompson Creek employees. Even afterwards while following up with the project foreman sent recently to inspect the installation issues, when asked, he too stated they were employees. As I questioned that further, he qualified it by stating they were independent contractors Thompson Creek hires (1099) to do their work. This is deliberate deceptive business practice. Despite this, and repeated calls, no one at Thompson Creek has followed up with any resolution except to collect the outstanding invoice balance. Good luck! read more

Just wanted to share a Little story about @thompsoncreek, and recommend to EVERYONE to avoid them. I got my roof and windows done by them and through the process they Blew out a circuit, delayed installation of the roof causing it to be started 3 days before we went on vacation for a week, assuring me that as it would be done in 1 day and that it wouldn't be an issue. The project which ended up not being finish by the time we left for the air port also left my roof uncovered for a rainy night half way through (pictures shown). When I finally returned home my yard was littered from door to road with metal nails and pieces of shingles. Thompson Creek then assured me that I would be compensated and not to worry the team for doors and windows they were choosing was there best due to the issues that there were with the roof... I can say they did doors and windows with a full team and actually got it done in a day, however they connected their tools to an outside outlet without asking and ended up blowing a line going out of a GFCI, which they have now claimed was not their fault as it seemed that the issue was pre-existing. (for the roof the team brought generators so my assumption was they would have for the windows and doors as well) at about 2 weeks after the job was "done" I get a call and they ask for payment. They then say sorry we will need to get approval for any type of credit back, despite the fact that in order to convince me to let them do the doors and windows they stated i would be reimbursed for the inconvenience and when I tried to talk to them about it then they said they would decide at the end of the project and not now. Last thing, Definitely somewhat small, but they have send me since the project was done 8 door fliers and 4 envelopes praising the work they do and asking for more work as well as leaving a sign in the lawn that says Thompson creek as if i would be willing to advertise for them the work hey have done. Today I finally paid the remaining balance and closed the case. reimbursement for 4 days longer, potential rain damage under the roof, Electric circuit being blow, nails being left everywhere (don't worry i am still finding more) a tar stain on our new back patio, and More that since they drew out the process i am sure i forgot. How much is that all worth you ask? they think for a 45000$ project 200$ off should about do it(update Now they added another 500$ so 700$ total... still terrible). so another wards the difference between a well done job, and a TERRIBLY done one by them is only 200$ for a company that prides itself on quality and easy installation I find this to be just one more insult. Company Policy doesn't allow them to adjust compensation based on amount of money spent so the fact that it was 45000$ doesn't matter when it comes to how much they fuck up. I would have gotten the same offer of 200$ if they installed 2 windows and had some issues as if they installed roofs windows and doors on 4 houses and the project was done incredibly sloppily, At this point the amount of time I have spent talking with them ensuring the project would even get done, then afterwards fixed and done right, I could have hired a team to do it for half the cost and managed it myself. The most they can offer me is 500$ more, So the cost of a job well done versus poorly done for Thompson Creek Window Company is 1.1% (700$/45000) I am disappointed by their customer service as well as with there poor work. To further add to some issues, I feel the need to point out they knew that this project went poorly which is most likely why the project was completed over a month ago and they waited so long to offer compensation. Hoping I would have calmed about how bad of a job they did. They also hoped that I would have forgotten they promised compensation to convince me to allow them to go forward with windows and doors. I feel the need to add that, Between my wife making 100$ an hour, and myself making closer to 110$ an hour, and our combined time of: wife: 6 days of interrupted work at home expected 2 myself: at least 8 hours of time on the phone with them either arranging a new deliver, ensuring workers will be on site, ensuring they will be back the next day and so on, discussing issues with the job with customer support. so total of 4 days of work for my wife (who works from home and was having to having to work during the over schedule work) and my time we are looking at just in missed work hours over ~3500$ of time spent on this project to actually get it done. read more

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Updating my review as Thompson creek fixed our window issues. The windows are beautiful and will definitely last for years. Thank you for keeping your word and seeing this project to a much happier ending. read more

When I bought my windows and doors, I was told everything was covered by lifetime warranty. I was given warranty paperwork from them stating this same thing. When I reported the handle on the sliding patio door, I was told this was not covered, as a new screen door was required. None the less, I placed a down payment and ordered one. It has been at least three months, with no less than six phone calls, two of their cancelled service appointments, messages left for the Service Supervisor, and still no results. This is by far the worst customer service experience I have ever had. read more

Will update this review once Thompson Creek resolves my issue: UPDATE2: 7 days, 4 phone calls, 4 emails, no response from the company except this ridiculous comment below that they want me to write them in an online form and explain what the problem is, as if they didn't already know. The company knows what the problem is. Your company created the problems. I know for a fact all of this is well documented in my order file, and as of noon the 3rd replacement window still wasn't ordered. A SUPERVISOR NEEDS TO CALL ME. UPDATE 1: It has been 4 days since Thompson Creek called me and said they couldn't install my replacement window. No one has told me when my SECOND replacement window will arrive. I've called them twice, emailed them twice. When I finally got a hold of a person at the company - she told me the 2nd replacement hadn't even been ordered yet even though they said 4 days ago that they were going to do that. Thompson Creek took over 5 months to deliver 2 windows to me, one of which was cracked when they installed it. They took another 3 weeks to get me a replacement, and cracked that window too as it was being delivered! This is the most unprofessional home improvement company I've dealt with as a homeowner. Based on my experience so far, I would not recommend them to anyone. read more

After waiting months and months and paying thousands of dollars all of a sudden they said that someone anonymously called to cancel our order THIS never happened Someone should've anonymously returned our money thank goodness for LOWES read more

After you give them your information and then tell them proactively that you are no longer interested in doing business with them, their sales associates get aggressive with repeated phone calls on the phone to sell you a service anyway. They start off with 4-5 phone calls in a day, then you reject them those 4-5 times. Then they call again another day within a short period of time, perhaps 1 or 4 days, then they call back a month later to nag you into purchasing their products again. This shows a trend as I see another customer has been experiencing problems with aggressive phone call campaigning. It needs to be stopped! NO MEANS NO!!! read more

I caution anyone considering using Thompson Creek for any purchase, especially if you're a "small fish" order of less than $20K. Worst experience I have ever had the displeasure of being involved with. Ordered a custom door and 7 windows from TC. My project coordinator failed in every aspect of his job description. PC failed to send a critical contract addendum causing a massive delay in the manufacturing process. Instead of admitting his mistake, he attempted to LIE to cover it up by calling it a "production delay". Since TC advertises no production/supply chain delays, I pressed for additional information only to discover the order was simply never sent to the warehouse for production due to his failure. Calvin's attempt to blame others for his failure to initiate production demonstrates an absolute lack of ownership and carelessness for his fellow employees at TC. PC lead Nick attempted to rectify the situation by offering a small credit towards my $18K purchase, and assured the windows would be installed 9/14 and the door 10/4. Windows arrived and were installed on 9/14. However 10/4 came and went and I never once received a call, text, email, voicemail regarding the delivery, further delay, or cancellation of the install. I decided to call on 10/5 to ask why I never received any information about my door not being delivered on 10/4 as assured. I truly believe if I didn't call earlier today, my door would have just remained in the warehouse with no timeline on delivery. Nick finally decided to remove my failure of a project coordinator and replace him with another PC, who offered a minuscule amount of credit towards this further inconvenience and customer service nightmare. Communication was virtually non existent throughout much of the process with most of the lines of communication being established by myself. -Original Project Coordinator didn't submit order addendum properly leading to 6 week delay in production. -PC lied to me about source of delay, failed to own his mistake. -PC failed to contact me at any point regarding the door install. I strongly recommend you do not do business with this company under any circumstance. read more

I've waited 10-weeks before posting this review. Rick Wuest, President of Thompson Creek sent me an email, stating he would love to read my review. I regret he did not read any of my emails where I asked for help and alerted him to the problem. ----- Bottom-line upfront -- I replaced every window and all sliding glass doors at my residence. The installation team was proactive in identifying and documenting one window was delivered (and installed) with broken glass. ISSUE: The front-office / factory has failed to produce a replacement window ten-weeks after notification. WINTER IS COMING. I have politely and proactively maintained contact with Thompson Creek Project Coordination Office via telephone and email during this entire process. Ten-weeks later, I still do not have a simple replacement window. I can understand if "supply chain" is an issue (never raised as one, but I am aware of news reports effecting many industries). What I cannot understand nor accept is the poor communication and abysmal follow-up. I am dissatisfied by the Thompson Creek Office Staff. I am otherwise satisfied with the product. read more

We got a solicitation from Thompson. Not a big fan of this but we did need windows. So agreed to meet with a sales rep. Took about ten minutes to set it up. My wife wasn't too happy, but I figured worse would be I'd lick them out after 30 minutes. Vin showed up on time and briefly went over the company, process, and windows.  He knew I didn't want to be bored with a big aell so stayed on focus and had the measurements and everything done in a little under an hour. Set up installation date. The pricing was right about where I expecting for a good quality window. Installation day they showed up and got to work. Did a good job of keeping the place neat and worked for about 5 hours installing the windows. Did a great job and the caulking and everything looked great. A quality control person stopped by and asked if there were any questions and went over the window operation again. Overall I would highly recommend the company. Vin Nixon did a great job staying on point and selling the windows. And the installation team did a great job. The pricing and especially the financing options were great and I really liked we could do as many or as few windows as we wanted no problem. We did the half that had the most problems and will eventually do the other half with them later.  Only negative was the caulking took a longer time to dry, a good 24 hours and wasn't aware of that when wanted to put the blinds back up. But it all came out great. read more

I interviewed 5 companies to replace windows in my home. While the Thompson Creek Sales Representative was professional and courteous, his price quote was exceedingly higher than the other 4 companies. I declined to buy from Thompson Creek because there is no reason for their cost to be so high. read more

With the help of the owner I was given a quick response from the coordinator, the tech arrived as scheduled and on time. I was provided with good information about my doors repair. read more

I booked with this company weeks ago and have now had my second cancellation. Both times 15 minutes immediately before the time-slot for them to come out. They show no urgency in trying to make things right either, as I was rebooked 1-2 two weeks out each time. I recommend anyone to get multiple quotes from elsewhere and go with someone else. Thompson Creek may quote you 6-8 weeks turnaround time but with the cancellations you'll get, it'll be faster (and possibly cheaper) to go with someone else. read more

I ordered a replacement door in August 2022 and was given an installation date of mid-November. Since then the installation date has been pushed back until January MAYBE but I cannot get a confirmation date from them. I also cannot get the certificate of insurance I need for my homeowners even though I requested that in November. If I had it to do over I would not do business with this company. They have great salespeople but terrible support and no reliable feedback. And they are extremely expensive. I will update this review if I ever get my door installed. Although if it takes much longer I will probably have to sue them to return my deposit. I've never been more disappointed. read more

The scheduled date for 27 Sept was canceled due to another issue. Finally canceled the entire project with Thompson Creek, requested all money back and remove the materials from my property. read more

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Good news everyone -- I have now located where all of the former employees of the Ringling Brothers and Barnum and Bailey Circus are now employed -- The Thompson Creek Window Company!!! No doubt my 5 month experience to get two double-hung windows has been as amusing as a three ring circus act while dealing with the Thompson Creek Clowns! The sad part is that I have used the company on two previous occasions with outstanding customer service and products and was happy to call them once again. HUGE MISTAKE ON MY PART!! WORST CUSTOMER SERVICE I HAVE DEALT WITH IN 20 YEARS OF HOME OWNERSHIP!! i WOULD LIKE TO ACTUALLY GIVE THEM 0 STARS. I met the sales rep. Alan on 7/13/18 and signed a contract for 2 windows for a grand price of $2045.64. My coworkers said I was crazy to spend that kind of money on 2 windows but that is beside the point. Several weeks later another rep. came over to remeasure -- ok cool, no problem as this is standard operating procedure, I just had to have my Dad spend half the day waiting at my house, but those are the breaks I suppose. Finally, the big day -- August 16, 2018 the day of instillation. WRONG, the windows delivered were the wrong size and my wife would need to miss another day of work in approx. 6 weeks for the new window instillation date. I called Thompson Creek to discuss my disappointment and was told a supervisor Amanda would return my call but she was in a meeting. No return call was ever received. I tried again with another message and was told Amanda was away from her desk but would call me back in 15 minutes. No return call. I tried throughout the next 3 months with a 3rd, 4th and 5th time with never receiving a call from Amanda. Amanda's secretary even sent an e-mail to her -- no luck. I reached out to Alan who had a rep. Tom call me. I expressed that this is no way to treat any customer especially a returning customer. Tom agreed to take $300 off of the bill, sounded nice. Then came the next big day -- September 17, 2018 instillation day! Yippy, however, the wrong windows altogether we installed. We were suddenly the only house in the development with out window grids. My father was here and even asked the 2 workers and the supervisor about the grids but he got no response what-so-ever! When I got home from work, I immediately called Alan and he said, "Holy S#@t!? I then reached out to Tom again who after many days finally got back and he said he turned my project over to someone else. On September 26, 2018 I left another voice message for Amanda stating I did not want to pay any of the remaining balance! When I caught up with Tom again to voice my ongoing frustration, he asked, "If getting new correct windows was not good enough for me?" I thought that was pretty rude to be honest. Days went by before I got a call from the finance department from a gentleman named Eric who was ready to collect the final balance as he believed the job had been completed. He actually left a voice message. I found it impossible to actually have him pick up my return calls as it went into his voice message every single time. Finally after approx 3 weeks, he called me back. I explained how we still had the wrong windows in our house and was throughly disappointed with the entire process and company. Eric quickly set in motion the process of getting 2 new windows which were then delivered on November 6, 2018 with Carl arriving to install them. I often went days before received return calls from my text messages from Tom with any updates on my project or to discuss my desire to pay 0$ for the entire job. Three seconds into the job Carl realized we had the wrong sized windows again! No lie! Somehow 2 days later Carl was able to up, at the wrong 4 hour time slot, and completed the job. Still not sure if there is a mysterious Amanda working at the Thompson Creek Window Company. At some point in this mess, Eric agreed to give me another $200 off of my bill. I had already put in a dispute with my Visa card to hold the payment on the initial $700. I finally got another call from Eric would was less then sympathetic to my complaints that I did not want to pay anything for this horrible job and experience. I quickly realized I was not going to get anywhere and just gave up and threw in the towel! I then charged the remaining balance and told Visa to pay the $700. I felt like I had failed and promised I would NEVER EVER USE THIS COMPANY OR HAVE ANYONE I COULD POSSIBLE INFLUENCE USE THEM EITHER. read more

I have previously shared how a window installed by Thompson Creek cracked after less than 3 months and how they were not responding to my requests on the status of getting it repaired/replaced. Thompson Creek replied with a link to their website where I could provide information on this issue and someone would reach out to me. I followed the link and provided the information. Haven't heard anything from them since. So much for someone reaching out to me. read more

The Creek has some serious problems with their concept of customer service. Forget about sales on the front end, it's the project management and factory on the back end. I ordered a casement window in December of 2020 and they still can't get it it right. My install has now been bumped again to July of 2021. That is over a half a year and this will be the forth attempt to install my window! They can't get the measurements right or follow the work order. Except for the fact that they are the only local manufacturer who will replace one window, I would recommend looking someplace else. Honestly, the left hand doesn't know what the right hand is doing and no one is being accountable or even trying to make me a happy customer. For every one of their mistakes, the customer gets kicked down the line. read more

Very disappointed . This Company was recommended to us by a neighbor but when I called they were uncomfortable meeting with me unless my husband was present as well. Tired of such shenanigans so we had to cancel our appointment and we're looking for a new window company that is comfortable dealing with and getting paid by the woman of the house. Btw, sitting here with my husband and he agrees. He thinks I should call back and ask the estimator to make sure he is bringing his wife ! read more

First, they installed a door without having a key for it, then the installed the wrong window altogether, then we learned the hard way when things started leaking that all four windows the put on were installed incorrectly and they still haven't fixed it. read more

Here we are 6 months later. We hired TC to remove French doors and install a sliding glass door. The first salesman came and measured, told us it was a standard door no problem. GREAT! so we thought. Then a week or so later the project manager comes to measure before setting up an install date. He is mind blown at whoever told us it was standard because it was intact CUSTOM JOB. The day finally comes for our install, they come with just the door and no replacement trim. We were then given an appt for someone to come finish in March. March comes, he brings only parts of the trim. TC comes to find out what happened. So then we were told the trim has to be ordered and will be in close to end of March early April. We were scheduled in March but they called us and said the pieces weren't in. April comes (today actually) and the subcontractor rips all the old trim off, doesn't confirm the new trim matches and installs THE WRONG SIZE TRIM! Then replaces all the old trim back on and tries to call Thompson creek and no one will pick up the phone. We're tired of waiting. Worst experience ever. read more

The work on two sets of bay window seems fine (installed about 5 months ago). But they were hugely and unnecessarily expensive. The first sales rep insisted that the full window system (inside and outside) would have to be changed. Although the insides seemed fine, we took them at their word and pre-paid several thousand dollars. Some time later another rep comes, looks again at the windows and says the inside does not need to be changed. So when I said we will need to get a reduction on it, he reduced the entire amount (over 10K) by only a couple of hundred dollars. I feel it was a bait and switch. So be warned. read more

Not impressed at all with this supposed 5 star business. The sales guy was nice and answered our questions, but everything went downhill from there. October 21- First day of install, the crew DID NOT WEAR MASKS IN OUR HOME! Talk about rude and dangerous considering there is a pandemic going on. They didn't have the right door, so they attempted to flip the wrong door and move the hardware to pass it off as acceptable. The window trim in the basement was cut diagonally and didn't align with the rest of the pieces. We had a supervisor come out to inspect the workmanship as we were not pleased at all with the job. He came out and said they'd address the mask issue with the team, and they'd replace the door with the correct one and fix the trim. Well, they couldn't come out until December and called to say they'd be out and we confirmed only to call the day of and cancel because they didn't have the door in-stock, and we hadn't authorized payment because the job was unfinished. They finally came out and fixed the door and window after getting the right door (a week later), wearing a mask this time. We never received a call or email with the remaining bill about paying from Oct - end of Dec (to clarify, they did the corrective work on the 17th of Dec- it's the 31st) until today when they called to say our account was overdue, but they did send us a thing of cookies and a 500 credit for the next thing for friends/family (which I will not recommend) thanking us for our business which made it seem like we had been charged already. Once receiving this "over due" call, we immediately paid so we could just be done with this mess. This company has absolutely horrible communication and attempts to pass off their shoddy work and mistakes as acceptable unless you call them out on it and then they make you wait months for it to be fixed! The 2 stars are for the sales guy and the second guy who came out in Dec to fix the mistake. read more

This company's communication is the worst I've ever experienced. I moved into a home with thier windows already installed, and cracked a pane. I have called at least a dozen times over the course of almoat 3 months to request an estimate/quote, and they simply will not call me back...ever. I have left messages with thier service department, supervisors, created a new account under our name and had the information from the old owners transferred over, etc. I can't tell you how many times I've been promised that I will recieve a call back to set up a service appointment and never recieved one. They even CAME TO MY ACTUAL HOME while I wasn't there to drop off a flyer since the property is already registered with them. Not sure what to do next, other than hope they see this review and respond. read more

Praises to Robert Felker for superior customer service and professionalism. He showed up on time; explained in detail what had to be done and immediately took care of the issue. read more

Since giving the original review the company has come out and fixed the basement windows. The other windows they have installed have held up nicely. So I can actually say I am quite happy and have changed my mind and am going to give them 5 stars because whenever I need some small issue or the windows they need service I send them an email and they respond with a helpful video or a call. They really do have it nailed when it comes to customer service. read more

The patio door installer was very rude. The installers ripped off the hood of my vertical blinds, breaking the clips. When I asked if he would replace the hood, he said, "you can do that." No one said the blinds had to be removed before installation. I spent money and energy to replace the vertical blinds. The company sent me a discount for future work, but did not compensate me for what the installers damaged. read more

I had Thompson Creek replace all of my 30+ year old windows. 23 of them. I got multiple quotes from many sources and Thompson Creek wasn't the cheapest, but they offered the best for what you were spending. After we signed the contract, they came out and measured every window in the house. Lead times are long on windows replacements so plan for it. Our lead time was longer because we had one octagonal window in our master bath. When the windows were ready they came out and installed them all in one day. The crew did a fantastic job of installing the windows. If I had any single observation it would be clean up. There was snow on the ground and by the time they finished it was after dark, so they missed a few things on cleanup. Screws, nails, trim etc. Not even enough to take off a star. Minor thing. read more

Poor costumer service.If you want the job done on time, DON'T use this company. I signed up to have a new patio door installed August 2020. It is now feb 2021, six months later and the project is still not done. First I waited for months, reached out to the contractor who had come to my home to take measures months earlier. He told me that he hasn't heard from the office and he asked me to call the office directly. So I called them. I was then told that they are still trying to get a permit. Then they tell me that they are canceling the project because they are not able to get the permit. They rep told me that so they are canceling all of their contracts. I called other companies and they told me that they are able to get permits just fine. They informed me that due to covid they don't do in person but are able to get it online. They guaranteed that they would complete the job in no time. So I decided to move on with another company but then I received a call from Thompsons Creek in November. They stated that they now are able to get the permit and ready to install my door. I made the mistake of not moving forward with the other company and agreeing for the second time to do this project with Thompson Creek. After signing the contract again. Then they tell me that they can not get to me until next year, so I asked what day in January, I was then told they need to contact their contractor and would get back to me. Some time passed, they called and told me that the earliest they could install the door is Feb 5th but that they are waiting to confirm what day the contractor can cut out the opening and prep for the door install. After a month passed, they still had not contacted me. I reached out to them the last week of January 2021, I spoke to three reps and all they could tell me is that the install is scheduled for Feb 5th which is a week away. So I asked, how can the patio door install be scheduled for the 5th of Feb without a date for the contractor to come out to cut open the wall and prep for the door? Their response was "I don't know" They have no regards for our time. I needed to know what day the contractor will do the cut out in advance so I can take time off work and i requested that the cut out should be done close to the install date. I finally got through to the rep who is managing my project. She tells me that she hasn't heard from the contractor and that she would reach out to him. So all this time just passed by and no one thought to call to confirm with the contractor and to call me? Now they delayed the install again, wanting to schedule for Feb 20th. At this point I am frustrated and their delays is costing me time and money. It is a major inconvenience. I paid my oil heating company to come out to disconnect the heat in the area the patio is being installed. I had to pay them again to come out and reconnect the heat since it got cold and I still don't the patio door installed. Which means my other home improvements such as drywall and redirecting the heat can not be done. My contractor and has since moved on to take other jobs, given how much time has passed while waiting on Thompson Creek. Not having the patio door installed in a timely manner has caused major delays in my home improvement. I asked Thompson Creek for some compensation for the inconvenience, they ignored my request, saying they can install in Feb but given their history, the may delay it again. So I asked to cancel the contract and the have the audacity to tell me that there would be a 20% cancelation fee. I asked to speak to a manager, still waiting for a call back. I am prepared to take legal action should they charge me a 20% cancelation fee. We are planning to do the whole house windows and install two sliding doors. They just lost my business. I didn't expect this from a well known company like them. Service: Door installation read more

They were so amazing at our installation on a bay window cans a front door. Their attention to detail was very detailed and extremely satisfying! read more

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