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    Thompson Creek Window

    2.4 (557 reviews)
    Open 8:00 am - 7:00 pm

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    Services - Thompson Creek Window

    Window installation

    Window or door screen installation

    Window or door screen repair

    2 More Services

    Window replacement

    Window or door screen replacement

    Thompson Creek Window Photos

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    Recommended Reviews - Thompson Creek Window

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    Reviews With Photos

    Screen broke the first time I tried to reinstall after cleaning
    Kimberley P.

    Zero stars. I spent $20K on windows and a door. I have minor warranty issues (2 screens that need repair and one that needs replacing) but they just ignore me. Over the last six weeks I have filled out the online form three times and called them twice. They never respond to the online forms and when I call they tell me they will call me back but they never do. The people they contracted to install the door were shady and rude. I didn't feel comfortable having them in my house. They arrived in a box truck and one of them was riding in the back compartment and had to be let out by the others. Thompson Creek continues to send mailers to my house, but they certainly won't take my calls or emails.

    TC drop cloth - what to expect

    To begin, this company provides a very good window. They represent themselves as providing Superior Selection, Expert Installation, No-Hassle Warranty. Safety and Accessibility, Beautiful By Design, One Day Installation, Easy Maintenance. and Long-Last Materials. Having just had 13 windows installed, I have no reason to refute any of these claims. From my experience their primary focus is on making the sale and not ensuring a high quality customer experience. Pricing transparency? Clear as mud. They gladly apply discounts to reduce the "actual cost" that are pulled out of an I pad. Smoke and mirrors. Even greater savings are available if you "just sign today --- but no pressure". Expect to learn everything about the construction of the window and their "design, build, install" model. Do NOT expect them to share any details about the installation process or provide firm timeframes. How so? We ordered custom windows, and they explained those take longer. Makes sense. The we received an installation date longer than we were told to expect. OK. Friday morning before the installation the following Monday we received a text message confirming our installation would be the following Tuesday, as we had been told weeks earlier. It asked us to confirm, which we did. At 4:58 pm that same Friday I receive a voice mail message : "Because your windows are painted I have been advised by our factory there will be a delay. I am tentatively scheduling a new date of ....17 days later." The windows were always to be painted, and the installation date was already moved back 2 weeks as a result. After our order we learned we'd also need to remove all the blinds beforehand. Makes sense - and we were glad we asked. "But there is no need to remove the brackets to the blinds" was the guidance provided. Whew. On the day of installation, the installers removed all the brackets. Because they had to. Installation day: we did not think to ask how much interior access to our home would be needed. All windows needed to be brought through our house (installers asked for access through the longest route possible, oddly), all old windows removed using that same route. Shabby cloth runners were placed on our floors, which at least somewhat reduced the grime from work boots traveling across our floors all day. Alas, at the end of the day after the drop cloths were removed, an installer had to go back through our home with no floor coverings left to retrieve tools and a drop cloth that were left behind upstairs. Enter new grime in places that had dodged that day's grime. Additionally, about a quarter of our window sills were full of grime left over from the installation. Brackets could not be reinstalled (by us) for 24 hours so the caulk could dry. While none of these many annoyances represent deal breakers, Thompson Creek's "expert technicians" who meet with you to pitch their products make an effort to help prospective customers understand "what to expect". Finally --- after providing a check for my deposit there was likely something in the sales agreement indicating the balance would be electronically swept from that same bank account upon completion. What makes me think that? Because upon completion I asked the installer if I could provide him my credit card information to pay the balance owed. "No the office will be in contact with you." Expecting a call, I instead received an alert from my bank app within the hour that the balance owed was being taken from my checking account --- the same one I paid the deposit from. A nice last surprise from this company. This company provides a good product. Their competitors are few, which they well know. That may explain why their "after the sale" process consistently demonstrated they prioritize making the sale over the total experience of their customers.

    Windows

    I had 4 or 5 houses of windows replaced by Thompson Creek and they won't repair them even though they say they give a 50 year warranty. The spacers in between the glass has degraded and looks like little snake.

    Nails

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    6 years ago

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    Page 3 of 14

    Ask the Community - Thompson Creek Window

    What's average pricing from Thompson Creek? I've seen on other sites that it starts at about $1000/window but can go down $600-$700 per window

    I just got 21 windows, half double hung, half single hung. Some are sliders. My windows averaged to about 620 each. And let me add because I am so happy with the windows, they are great quality windows and well worth it.

    How long was the sales pitch?

    We (our COA) narrowed window companies down to TC based upon our criteria. Then we asked for a detailed discussion from a TC representative which lasted about half a day. Then we visited the factory to watch windows being made. Now we change… Read more

    View All 3 Questions

    Review Highlights - Thompson Creek Window

    The installation crew that came out were professional and cleaned up inside and out when they were done.

    Mentioned in 8 reviews

    Read more highlights

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    I am so happy with my new windows, and especially with my new sliding glass door installed my…read moreAmerican Home Contractors last week. For the first time I realize I had been hearing a fair amount of outside noise (which I'd apparently gotten used to), because these windows/doors are soundproof; now I don't hear anything at all from outside! And even better, the windows are easy to open, and my sliding glass doors actually slide well in the track, and are not shaking and drafty when it's windy outside -- major improvements from my old, builder-grade, 20+ year-old windows/sliding door. Further, the service crew was excellent -- careful, kind, professional, efficient, and they cleaned up everything afterwards. Roger, the foreman, has been doing this work for almost 30 years, and Jose, who single-handedly carried in/out the windows/doors, has been doing this work for 10+ years. I didn't get the name of the quiet third service person who was mostly outside and on the ladders, also very efficient. fyi, they did mention that working on the 4th floor of our condos from ladders was a bit more challenging as the original builder-grade windows had been made to fit by being packed/taped in place from the outside, which necessitated them having to actually break some of the glass to be able to pull the old windows out. But they did it - and did it well. Finally, Shaun, the project manager who gave me my estimate and oversaw the project from estimate, HOA approval process, to completion, was great. Highly recommended.

    Thompson Creek Window - windowsinstallation - Updated May 2026

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