Jen J is by far the best colorist-bar none. She books up months in advance but the wait is worth it. It's very hit or miss on other stylists and services at this place. I wish Jen did extensions!!! Jen is . read more

After almost a month since my appointment, I'm still in awe of the transformation Kenrik pulled off I booked fairly last minute and originally scheduled a balayage, but once we evaluated the condition of my hair... black box dyed for almost two years ... it was safe to say we needed a different approach. Even though I walked in expecting to spend between $300-$400 and ultimately ended up investing more than I planned, I left feeling completely at peace with it ‍ The result was EXACTLY what I hoped for, maybe even better, and absolutely the right step forward. Hair health is extremely important to me, and he made sure that was the priority from start to finish. Kenrik took the time to truly listen, assess the damage, and think through the safest, smartest process instead of rushing or doing anything that would compromise my hair. That alone earned my full trust The time, money, and nerves that come with letting someone new color my hair were absolutely worth it. Kenrik is phenomenal talented, thoughtful, and genuinely invested in the outcome He may be early in his career, but he carries himself like someone with a long, successful future ahead. I can't wait to sit in his chair again and see where his journey takes him... but even more, where he takes my hair Highly recommend Kenrik for anything involving a color correction, styling, or a cut (On a side note, the views from the Thomas West Salon were amazing and the staff was incredible from start to finish...I'm really looking forward to future appointments in their studio! ) read more

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I had been going to Andrea for a few years for root color, and my daughter has been a long-term client for many years. Based on that history, I trusted her with highlights and a haircut. In January, I had to return twice because the highlights were not done correctly the first time. It took a second visit just to get the result to an acceptable level. In March, I went back for a touch-up and the result was significantly worse. The highlights were no longer visible, the color looked flat and uneven, and there was still visible gray at the roots. I had to return again to have it corrected. The haircut was also poorly done. The bangs were cut straight across, very thick and heavy, with no blending or softness, which is not what I asked for. During the follow-up visit, the stylist was rude and dismissive. I was left waiting while trying to explain my concerns, and when I attempted to clarify how I wanted the bangs adjusted, her response was, "Okay, okay, then I won't touch them," repeated in a dismissive tone. She characterized the situation as a "misunderstanding" and did not acknowledge that anything had been done incorrectly. The overall interaction felt unprofessional and uncomfortable. Since these services, my hair has been left extremely dry, overprocessed, and fragile, with noticeable breakage. The condition of my hair is significantly worse than before -- it feels damaged and compromised. After multiple visits and corrections, instead of resolving the issue properly, we were told that the stylist would no longer work with us. A full refund was ultimately issued, but it does not change the outcome or the damage to my hair. This was not a one-time issue. There were repeated problems, multiple corrections, and the situation was handled in a completely unprofessional and unacceptable manner. read more

I had such a bad experience at this hair salon. I went in really excited and looking forward to a bit change with my hair -- but I didn't get one. The girl cut my hair with a center part even though she asked and I told her that I part it on the side. Also -- this haircut somehow took 3+ hours. Seriously. By the end I was exhausted AND disappointed in the cut. The environment was so loud since it's one big open room, so it's hard to maintain a conversation with your stylist, and easy to eavesdrop. I looked back on instagram and realized the girl gives everyone the exact same haircut so maybe it was my mistake to go to her in the first place and wanting something different than the same haircut she gives everyone? read more

Alex Barnes is the absolute best! She is such a talented colorist and also takes the time to understand every hair type. I'm biracial with 3c curly hair and Alex has researched the best ways to style my hair. Highly recommend for any other curly girls! read more

Been going to Noel for years, he's amazing. He always manages to give me a style that makes my hair feel healthy and refreshed, allows me to keep my length, and looks great whether or not I style with heat. Highly recommend! read more

I've been going here for years, and it's been an amazing experience every single time, from subtle updates to my hair to big changes. Mel consistently delivers the most beautiful cut and color, and I always leave feeling completely refreshed and confident. She is also a wonderful human and I love sitting in her chair! Everyone on the team is passionate, talented, and welcoming. You can truly feel how much they care about their craft. The salon's owner, Tom, has built something really special, and it shows in every detail from the moment you walk through the door. I've been with them since their original location in the Merchandise Mart, and the new space is absolutely stunning: modern, airy, and just such a pleasure to be in. It's always worth the visit, whether you're going in for a quick trim or a full transformation. Couldn't recommend them more highly. read more

Walked in last week and had my first hair appointment with Alex Barnes - I cannot recommend her more! Her knowledge and energy are unmatched. We did a color correction and it turned out better than I could have imagined. Already excited to go back! Thank you Alex! read more

If you want a great, flattering haircut go see Noel Hughes. He's trained with the best and he's super fun to talk to! I've loved my hair every time i see him! And the salon is lovely too! read more

The best salon in the city! I have relocated to the city for college and absolutely love Thomas West. Francesca is the best and always cuts and styles my hair perfectly. I cannot recommend this place enough for any hair needs. They also carry the best products. read more

Walked in a few weeks ago and manager recommended Allen. Allen is new to Chicago, so get on his calendar before he is too booked to take new customers. I love the cut he gave me. I left myself in his hands. He asked me questions to get at my style and preferences. Then he gave me a fabulous cut and style. Highly recommend. read more

I came to Andrea Clark after a really bad coloring experience and she completely saved my hair. Her color correction was flawless, and she's since nailed my color, cut, and styling every visit. I'm a huge fan. The staff is always warm and attentive, and the ambiance is beautiful. read more

I was referred to Thomas West Salon by a coworker and I couldn't be more pleased!! All the staff were extremely kind, helpful, and welcoming (even when I accidentally showed an hour early for my appointment). Francesca really took the time to understand what I was looking for, helped me to decide on a haircut style, and even recommended different hair products that were more suited to my hair type than what I had been using. She's the only one I'll be coming to from now on!! read more

Alex is the absolute best!!! I was having the worst few days and the owner was able to fit me in first appointment the day after I called for an appointment which I was shocked about considering their great reviews! I was on a huge time crunch before a wedding and she agreed to come in early to treat me. Partial highlight with a cut and I was in and out in 2 hours- something that usually takes hairstylists 4 hours back home. I cannot thank Alex enough!!! She is so kind and totally put me at ease. Most importantly my hair looks and feels amazing : ) read more

I cannot recommend Autumn enough! She is the best at what she does--my extensions have never looked better. Not only is she incredibly skilled and knowledgeable, but she's also the sweetest! Every appointment feels like a self-care day with a friend. She listens to exactly what you want, makes you feel comfortable, and always delivers flawless results. If you're thinking about getting extensions, go see Autumn--you'll be obsessed! read more

Jessica is the curl expert you have dreamed of! As a curly girl, she understands the struggles and has great advice for that curly cut you desire! read more

Alison Z. was a rockstar cutting my hair today. Sure almost everyone else was getting highlights or color, I was coming in for a cut for the first time since December 2019. I trimmed my own hair and left it to grow. She positively commented on my gray hairs as positive highlights to my brunette color. Honestly, I do plan to get a color, but for now, I get the sense she could tell I was smiling really big beneath my mask after she gave me long layers and a fresh feel to my hair that has long been braided of twisted up. So happy to wear my hair down for the first time, even though it's super hot out today. Thanks Alison! My perception of a salon is drastically changed! read more

Thomas West Salon - Wind swept hair crossing over the Franklin bridge on a hot day after a great cut. - Hair Salons Near Me - Chicago, Illinois

I love Thomas West Salon!! The staff is warm and welcoming as well as very professional. I was recommended the salon by a family friend and could not have found a better or more reliable place to get my hair done. My blowout is fast and lasts a long time. I highly recommend Anthony :) Go to Thomas West Salon if you want to get your hair done by respectful, professional and timely staff! read more

I went in for a root touch up and a haircut. Fabulous job it looks amazing. Thank you Autum. read more

Thomas West Salon - Hair Salons Near Me - Chicago, Illinois

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I had the pleasure of going to Thomas West Salon this past Saturday and it was a great experience. The space is absolutely stunning with a great view of the river and so much natural light! Super friendly staff and they continued to make sure that I was comfortable while I waited. I've been going to Autum for about 2 years now and she knows exactly what I'm asking for and how to style it best - not just based on what I'm showing her for a reference, but also what works for my specific needs. She is so friendly and fantastic at what she does. Highly recommend if you are looking for someone to color, cut, and style you! read more

I had such a great experience with Autumn. She is so talented and gave me a beautiful highlight and cut that was better than I could've asked for. I was in need of a new style, and she knew exactly what to do! I would recommend her to anyone in need of a new stylist. read more

I'll start off by saying my hair isn't the easiest to style. It's long, thick, kinda kinky and tangles easy. However there are true stylists who know how to tame it into a beautiful enviable style - specifically Antony!! He is a hoot with a bubbling personality and clearly has a passion for hair. I first learned about this salon through an app on my phone because I live in a city high-rise they've partnered with for resident services. Yelp tip: check with the management office, they may have a first time in deal for you! Booking was easy online and I read other awesome Yelp reviews to decide who to book with. The location is a little inconspicuous on the second floor of The MerchMart but it's a lovely modern space and they have TONS of quality hair styling product available for purchase. The front desk staff is professional and friendly, not at all stuffy. Upon taking to the chair, Antony takes time to ask what you want done and personally I appreciate that he doesn't ever give you the vibe of feeling rushed even if he's really busy. Not only does he care that you are happy, he wants you to enjoy the whole time in his chair. He invests time in getting to talk to his customers and somehow always gets me laughing! I keep telling him his shampoo scalp massages are a treatment in itself. Seriously why isn't this on the menu? Just shampoo me into bliss!!! This last time, I opted to have him fully blow dry and style ($50 up-charge) and my hair lasted nearly a week! That never happens when I do it myself. I get maybe two days before it ends up in a bun. All be told, book with Antony and treat yourself!! read more

I was downtown for a wedding. The Marriott Marquis recommended Tom West Salon. Francesca was amazing! Absolutely professional, talented, and an artist. I received so many compliments on my hair and will always use Francesca when I come back in Chicago for another event. read more

Thomas West Salon - Great hairdo!!! - Hair Salons Near Me - Chicago, Illinois

I kinda wanna gatekeep but Noemi is the best colorist I've ever worked with. She is super sweet and knowledgeable and skilled. I have super dark asian hair and she is able to lift it to a pale blond in one session. I am a balayage girl and will never go to anyone else as long as she is in chicago. I've gone to so many different salons and had medium to horrible experiences until I met Noemi. I could not recommend her enough! read more

Thomas West Salon - Hair Salons Near Me - Chicago, Illinois

Waited over 25 minutes past my appointment time and no one even bothered to tell me what was happening I will never go back

Autumn is amazing. She always does a good job with my hair. Highly recommend her for hair color. :)

Words cannot describe how awesome Autumn is. She is so talented and literally gave me my dream hair. For so long I have struggled to find a person who would give me icy blonde hair. Not only did she make my dream come true, she also made my hair so healthy and beautiful. I love her so much. Please book with her. read more

This salon is the best. I have been going to Sean and he is impeccable with his cuts and colors.

Autumn is amazing! It was my first time at the salon and her and the staff made me feel so comfortable and welcome! Highly recommend Autumn!

I honestly can't say enough good things about this Salon and epically Sara! I have never loved my color, cut and style more in my life. She is truly the best! I think one of the most important things between stylist and client is honestly and outcome. Sara listens to what you want and gives you that and much more. I wanted to be really blonde again and she said it will take a few times but we got me there and my hair is so long now and healthy because of how we did it! Wish I would have found this Salon sooner but I'm home now lol!! -Justine read more

Thomas West Salon - Hair - Hair Salons Near Me - Chicago, Illinois

I got a hair cut and treatment yesterday and I loved the experience. Tayler was professional, friendly, and funny. I felt like he really cared about making sure that people feel comfortable. Everyone at the salon was welcoming and treated the customers very nicely. I asked Tayler a lot of questions on what products I should use for my hair. Many times, salons try to get you to buy the products from them for high margin- which I can't blame. But Tayler didn't even mention that they sell hair products and was not trying to sell those products to me. He just gave me a few recommendations on different products I should look into. That was amazing. I went from really long and out of control hair to medium length hair. I really like the new style. I also liked how clean the salon was and things they were doing to ensure safety. There were plexiglasses between seats as well as empty seats for social distancing and Tayler was cleaning up all the surfaces after they were used. Everyone was wearing a mask properly too. For an indoor salon, they were doing the best they could do. I thought the front desk staffs were also really nice. I called them a couple times to ask which entrance I should use (the front door by the river) and what tipping method they preferred (cash). They were very helpful. read more

Thomas West Salon - Outside - Hair Salons Near Me - Chicago, Illinois

I can't say enough amazing things about my recent appointment with Mel. I had gone to see her for a consultation after I was referred to her from a close friend. I'm pretty easy going when it comes to my hair (mostly because I'm clueless and desperate for help ha!) but I've always had a hard time finding someone that will spend the time to EXPLAIN the reasoning for each product recommended and each step taken to help achieve my hair goals. When I say that Mel went above and beyond, I MEAN IT. I had gone in for extensions, color and a cut. I was so nervous because I wanted to be sure I was making the right decision. I had wanted extensions for as long as I could remember because I've always had medium length, thin, dry and damaged hair. No matter what products I used, how often I got trims, etc my hair just never seemed to look/feel healthy and it made me so insecure. From the second I met Mel at Thomas West Salon, I felt at ease and knew I was making the right decision. They followed all Covid-19 precautions and were constantly ensuring that everything was sanitized. From the second I sat down in Mel's chair to the end of my appointment I was blown away. I have been so excited to show off my new hair and find fun, new ways to style it. I can't express my gratitude and appreciation for her enough. She was so sweet and positive and really took the time to give her honest recommendations. You now have another client for life!! Thank you, Mel!!! read more

Thomas West Salon - Hair Salons Near Me - Chicago, Illinois

I had a Groupon for Full Balayage and a Cut. I don't know what went wrong, but the color went dark, not what i asked for ( i showed a photo of what i wanted). I came in a week later to fix it, and was super grateful for this opportunity. My new hairdresser, Lindsay, told me i shouldn't expect much if i buy a Groupon deal (??), then asked me if i use Groupons all the time (???). I felt judged and super uncomfortable. She let me know that for today's session the full price would be $200 something plus $40 for the toner. I said i expect i wouldn't have to pay anything for fixing the bad result i got last week, this is what i was told at the front desk. She went to double check at the reception, and owner confirmed it would be at no charge. After she learned that, she did my hair a bit aggressively, didn't talk to me at all. The color turned out better, lighter. However, SHE REFUSED TO BLOW DRY MY HAIR saying that a blow-dry wasn't included. The blonde woman at reception has confirmed that, the owner left at that time already ( they were closing), so i had to leave with my hair wet in this cold November weather. This is just inhumane. I liked the new color better, left the tip for Lindsay, I guess i was just in shock. If i get meningitis from this experience , I will sue the salon. Thank you. read more

This salon is so conveniently located and I've been seeing Taylor for years now! I have a short, blunt bob and it's consistently great. Highly recommend Taylor. read more

Well....i really liked salon and liked my hair stylist! I had an appointment for sigle process color and haircut! Color was great and i was happy with haircut when i left salon, but after washing and styling hair on my own, i realized that haircut is not even.... read more

Thomas West Salon - Hair Salons Near Me - Chicago, Illinois

Thomas West Salon is filled with light, has a scenic river view, and welcomes clients with a friendly and skilled staff. Its location in the Merchandise Mart provides lots of activity and places to eat. Going there is uplifting! read more

Wyatt is new to the Salon and just the best. He specializes in Extentions and color and after looking all over the city for an artist that gets it - I finally found. So happy. read more

Don't go to a Thomas West salon. especially to this Timea hair stylist. Rude,problematic,egocentric and has no idea about coloring,highlighting and customer service. Thomas the owner doesn't care for clients also,only care to charge them. Timea is a wrong person to keep in this salon. She is a seriously problem. Don't go if you want a good service or good hair stylist, not a place to go!! read more

I was a prospective new client. Came in for my 3:30pm cut appointment at 3:20pm. The music was so loud it was hard to speak to the front desk attendant to check in. At 3:35 my booked stylist Timea walked up to me in the waiting area to say she was running late. I asked her how late. She said 20 minutes. She was very flip and casual. She did not ask me what she could do to make me comfortable during my wait. Perhaps a water or tea. Her demeanor was unprofessional. I said 20 minutes is long and Timea said "yeah that's a long wait". I left. Disturbing interaction and a waste of my valuable time traveling to and from the Merchandise Mart. read more

This review is long overdue! I've been coming to Thomas West for about 8 months now and I couldn't be happier with the services I have received each time. Jordyn and Lindsay are AMAZING and the ultimate duo. I trust them completely with my hair and they nail the look I am going for every time. Jordyn does magic with my hair cut and consistently makes me excited to come in for my next trim. Lindsay is a color genius and really listens to me in order to achieve the look I want. Every time I come in everyone is so friendly and I enjoy my time getting my hair done. Please don't hesitate to try Thomas West out - and ask for Lindsay & Jordyn in the process! read more

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