My sump pump started to fail, and when I called around town it seemed that every plumber I reached out to wouldn't even be able to give me an estimate until July. George was able to get to my house within an hour of our first call and fifteen minutes later replaced the sump pump. Some of this was luck--he was finishing up a job nearby--but he also charged a fair price and installed quality equipment. 5 stars. read more

Highly recommend Thomas!! He promptly arrived at 7 am on January 20 to repair a hallway toilet and pedestal sink in the basement. He worked meticulously. Most of all, his price was much lower than other plumbers that I called. I will definitely use him again and highly recommend him to other friends. read more

George finished up some work for me earlier this week. It was clear to me that he is very busy because people probably look at his ratings on here and call him first. After interacting with him over the course of the project, here's what I think others should know: If you judge a tradesperson on personality (which obviously is probably not the way you should be determining a review, in my opinion). Then know this: 1. George is a straight shooter. He initially didn't come off as personable as I would've liked, but by the end of the project I checked myself and also understood why, and our interactions also changed. I called George for a non-emergency project right before temperatures dropped to freezing and everything went to crap around here (I.e. pipes freezing, bursting around the city/County). He agreed to take on my project and then was most likely bombarded by others with more extreme issues than myself. It was obvious he was busy and I almost let him off the hook for my project because I was feeling like he didn't have time. We talked it out and it was fine, we continued on. 2. The "busy-ness" I was feeling was George actually trying to come through for everyone that he could commit to. He may initially come off with a tough exterior, but it is clear he is just trying to get his job done well, in the appropriate time period, with no BS, so he can continue on and help someone else too. 3. If you read his profile/website (I don't remember where I saw it) you'll see at one point he had five trucks in his business and then went back down to one. This is a man who is committed to his job (and enjoys it) but isn't into the corporate BS. Because of what he had posted about himself, I assumed he was a "control freak" and I cannot confirm, nor deny that he may be self-aware enough to know that too. Which brings me to the actual important part... If you judge a tradesperson on quality of work and pricing (the part I can get behind) then George is absolutely someone to consider. 1. That "control freak" attribute comes out in his quality of work. (This is a positive, for those of you who can't read between the lines.) I know enough about plumbing to know that he didn't cut corners or do the project improperly. He came in, did the work, and headed out to the next job. When he needed something from me, he told me. 2. His price was reasonable. Know the saying "you get what you pay for"? Well, I feel like it's true. I feel comfortable with the price I paid for the work that was done. Sometimes time is money. And this project would've taken me weeks when it took him days. Paying for experience and having access to the correct tools is worth it sometimes, even though I'm an avid DIYer. 3. He personally manages his phone calls and always calls 15-30 minutes before arriving, telling you how long his gps says it will take to get to your house. Very helpful for people like me who commute a longer distance to work and need to head out on time. And when the man says he'll be there at 7 am, he means it. 4. When I thought he left the water off at the house after working that day (but it just happened to be Baltimore County who shut it off cause of a water main break, thanks BMore...) he quickly answered my text messages at nearly 9 pm and helped me troubleshoot (because it was pure coincidence that the water wasn't working). I would highly recommend George for your next job, but know that the straightforward experience you'll probably get over the phone is just because the man answers his own phone and actually cares to work, a lot, and make sure he can provide services to as many people as possible. I will be calling him back for other needs I may have over time! read more

I'm very satisfied and recommend. Had long time issue with slow clogged drain line. George called back quickly and was available the next day. He had a good upfront price and it was difficult job. Later that night, a leak sprang down line at an elbow. 60 year old house so things happen. He came next day, cut out old installed new and shored up the support of the line around his work. I highly recommend. read more

I had an emergency problem and even though Thomas was off for the weekend, he took the time to help me on the phone and gave me advice on the next steps. Thank you for helping me even when you knew you may not be the contractor. read more

"JUST WOW" Like many of you, I found myself in need of a plumber. Did the usual google searches. 1st estimate came from Horizon Services in the amount of $918.00. To say I wasn't happy would be an understatement. Decided after reading the positive an negative yelp reviews ,an the responses of Mr Thomas. I gave him a call on 5-30-19. He was very professional listening to me detail what I needed done. Based on my description Mr Thomas quoted me a price of $315.00. He scheduled me for 6-1-19 at 7:00 am. I was very pleased to say the least. Mr Thomas arrived this morning 20 mins early. He completed all three items I needed repaired for the price quoted. He was very respectful an professional in my home. He unboxed all the items he replaced in front of me as well as gave me tips on how I could save even more money on another repair needed. I subsequently went ahead and scheduled for that also. I highly recommend Mr Thomas to anyone looking for in my experience , a very fair an professional plumber. I plan on referring him to my friends an family for there plumbing needs in the future . Update 6-30-19 Had Mr Thomas back for job #2, as before very professional an to the point. Price was $23.00 cheaper than quoted. He originally thought I would possibly need a particular part, but after removing the toilet an visually diagnosing the problem. It wasn't needed at all. That goes to show the honesty of Mr Thomas. He could have replaced that part an I wouldn't have been the wiser. I can definitely say I've found a plumber. I would tell anyone reading this review. If you need a straight to the point honest plumber, give Mr Thomas a call. Update 10-12-19. Another pleasant professional experience . Had Mr Thomas install two more toilet rebuild kits along with 4 faucet aerators. In addition he opened the ceiling diagnosed an resealed/reset the toilet above the leak. As mentioned before Mr Thomas was early for an 7:00 am Saturday appointment. He explained what he was doing. Opened the packaging for all the new parts in front of me before installation. He cleaned his work area as he went an was extremely respectful of my home. All that for a price I feel crushes the competition (no pretty orange truck to pay for here) lol. To anyone reading this . If you don't want to be cheated or over charged. If you want prompt professional service with a smile. Give Mr Thomas a call. read more

NON- PROFESSIONAL, VERY RUDE AND PSYCHE, ALWAYS IN A HURRY I am very much surprised reading all good reviews about Thomas the Plumber. Unfortunately we had the worst experience with this guy, George. We had dripping water in our bathroom faucet. That guy came , drilled out one of the tap and said he has no parts for fixing it. And the store where he is going to get them is closed for a week. Ok, I had to try to use broken tap for a week. In a week he came again, fixed the cold tap and WATER IS STILL DRIPPING!!!!!! - so probably the problem is in hot water tap. He refused to fix it the same day. It is supposed the problem shoud be diagnosed correctly and solved by the plumber, that's why we all call the plumber. Saying about this to this plumber, George, he started to show me his aggrevation, yelling and cursing me at my own house and my property. SO, NON-PROFESSIONAL- cannot diagnose the problem and fix everything at once, VERY RUDE AND AGGRAVATED - doesn't want even to hear about any problem AND ALWAYS IN A HURRY- spent 20 minutes and ran away read more

We were having backup issues and gurgling issues in our basement toilet and shower... clogged sewer line. I saw the great reviews on yelp and how he was recommended by my neighbors so I gave him a call. George was polite, professional and reasonable when he came to my house to snake out my sewer line. We had him install a cleanout which was super difficult because of our sloping hill and the sewer pipes being 10 plus feet deep. George took care of everything without doing unnecessary damage to our lawn, sidewalk and landscaping. He explained his plan clearly and informed us of discoveries along the way. He communicated extremely well and included us along every step. We felt he understood what worried us during an excavation. Long story short, clog is cleared, and so glad George resolved my problem in the most cost efficient and effective way. Thank you George and I will be calling you for my future plumbing issues. read more

Punctual. Professional and cost effective. Even cleans up. Highly recommend. Really appreciate him taking the time to educate me.

He replaced some sink parts for me in a rental I have in federal hill - fast availability, showed up on time, knocked out the work quickly and no hassle. Told me price when I called which was great. read more

I wasn't sure if getting a plumber off Yelp was a good idea. Another master plumber wanted to knock a big hole in the wall to replace a bunch of piping. George came and quoted me about 40 percent lower. Then he came back to do the job and realized that the issue was actually just replacing the faucet. He gave me another low quote on the spot, finished the job quickly, and made it look brand new. Thanks Yelp! George Thomas just made my day. read more

2nd time we've used Tom. He offers fast service. Prompt and Knowledgeable repairs. Fair prices. Definitely recommend.

I found Thomas on Yelp and liked the reviews. Although there were just a couple of bad reviews, I didn't let that scare me away because let's be honest, you can't please everyone! I had water and waste coming out of my basement shower off and on for months. I paid a plumber to come out and they snaked it but I continued to have the problem. I then called a popular plumbing company and they were going to charge me a very expensive amount of money that I didn't have. So the issue continued to go on off and on for months. I finally got tired and looked on Yelp for a plumber that I could trust. I found Thomas and called him the day before yesterday. He said that he didn't have any emergency appointments available that day but I explained to him that it wasn't an emergency because it's been going on for months. He was able to put me in the next day which was yesterday. He gave me an estimate over the phone and a small window of when he would be there. Although I did not meet Thomas in person because I had to go to work, my sister stayed at the house when he showed up. It turned out to be sewer back up on the city side. He gave me an option of just paying the cost of him coming out and then calling the city to come fix it for free or he could fix it for a charge that was actually cheaper than the estimate he gave me. I paid the cost of him coming out and the city came out and fixed it in a few hours. I'm so happy I now have someone I can use for any other plumbing issues. I would definitely recommend him! read more

I just moved in my house less than a week ago and the downstairs bathroom was overflowing from the toilet and shower drain..Yuck!! Found Thomas the plumber on Yelp and saw they had high rate reviews. Thought I'd give them a call. Needless to say George arrived on time and got to work right away! He explained what happened with my mainline and even gave tips on having the city come out and clean out my sewer line once or twice a year for free. Fair prices, great plumber, I would call him again for sure read more

George replaced the drain from the kitchen sinks to the main drain pipe. He quoted me a price and time for arrival. He was on time and wasted no time getting to work replacing the leaking drain pipe from the kitchen sinks to the main drain pipe. He also replaced all the drain pipes under the kitchen sinks. He used all new parts, opened everything in front of me, worked quickly, removed all the trash and old parts, and cleaned up the areas where he worked. He was very polite and professional. Answered my questions about the kitchen drains. Tested all the connections to ensure no leaks. Gave me written receipt - price was exactly as he quoted. I found George on yelp - and chose him from his positive reviews. I am very happy with the work and will definitely call George when I need a plumber again. read more

George was great. He showed up on time, quickly assessed the issue (detached tub overflow coupling), answered some extra questions, and gave advice. Won't hesitate to call him again. Plus, he's a mom and pop shop who runs his business with a great personal touch. Glad to have a business like his around. read more

We had trouble getting in touch with plumbers that we'd used before - they didn't answers calls for about 2 weeks. Sooo... I looked to Yelp for help. Thomas the Plumber has great reviews, so I phoned him - he answered the phone immediately and we set up an appointment right away. He was here on time, professional, done in minutes, and we're happy happy! We even have a 6 month guarantee, which may or may not be normal, but I'm happy :) Thanks! read more

I called Thomas the Plumber yesterday when I found out that my pipe had burst in my house while I was on vacation. He said he could fit me in the next morning. He arrived even before the 8am scheduled time and let me know that he could diagnose and fix the problem same day. His price to cut out dry wall and replace the broken pipe with new faucet to the outside and a lever to stop the water so it wouldn't happen again was $225 and he was in and out in an hour. Very professional and friendly. I will call him again for any other plumbing needs. read more

An amazing guy with great customer service. I needed work done on my basement bathroom and after being ripped off by other plumbers, I called Thomas. He came and worked on the problem for over an hour and tried a variety of things. He went above and beyond. When it turned out he couldn't fix it, he lowered his price and wrote me a recommendation for my land lord. He was really friendly and id highly recommend him to anyone!! read more

Couldn't have been more professional and efficient right on time when he said he would arrive got the work done and I think a very fair price read more

Very prompt response, on time arrival and extremely professional. Thomas quickly identified why both of my toilets were running non-stop and explained what work was needed. His price quote was fair and he guaranteed the labor for 6 months. Added bonus-he sent before and after pictures to make sure I was satisfied with the work. He has earned my repeat business! read more

Worst plumber ever. Needed new main water line replaced used a tow truck to yank it out from under ground. His cable line broke when pulling the cable out and then said that I had to pay more because of that. When I said no he started yelling at me and throwing his tools. Tracked mud all over the house and left a watering muddy mess in the basement. After that he stormed off and said good luck and left us with no water with a handicap woman who can't walk in the house with kids read more

Thomas the Plumber - Water and mud - Plumbing Near Me - Towson, Maryland

I called Thomas the Plumber for a backed-up laundry sink. He charged me what I felt was a reasonable price for the job. He and the other gentleman with him were very professional. They came when they said they would, called me first, and cleaned up after themselves. They took the time to explain to me what caused the backup and how they fixed it. I would definitely call them again. read more

I called George and within an hour he was out at my property and taking care of the emergency situation. Very friendly, knowledgeable, and reasonably priced. You can't ask for much better service. Thanks George! read more

Thomas the Plumber is terrific! When the sewer backed up in a rental property of mine in Highlandtown, he came over the next day and was able to ascertain that the problem was a sewer line clogged with tree roots. He installed a higher clean out that would prevent more sewerage in the line from emptying into the basement and then he worked very hard to cut through and extract an amazingly large bunch of roots from the waste line. Problem solved!! Thomas aka George was prompt, professional and fair in price. I would use him again everytime. read more

Great plumber and fair. He's done two jobs for my house and both were super fast, efficient, expertly done . I'll be using Thomas as my plumber from now on. read more

Professional, fast, and flexible. This guy does a great job. Will definitely be doing all of my plumbing work as long as I am in Baltimore. Highly recommend. read more

I called just before 7:30 and described my problem. George asked me to text him a photo of my toilet's mechanism, and by 8:10 he was at my house, and finished within a half-hour. Cannot recommend him highly enough. Efficient, enthusiastic and honest. read more

Though he usually maintains a Monday thru Friday schedule, he made himself available to come out on a Saturday morning. He arrived a few minutes before he was expected, which is great, and had the problem fixed very quickly. He was friendly, polite, and very efficient. I will definitely keep his number for any future plumbing needs, though I hope I won't have to use it any time soon. read more

I was very pleased with the work, punctuality and the price. Thomas the Plumber took the time to explain to me what needed to done, laid out my options and provided what I felt was honest advice. I would certainly recommend him to family and friends. read more

Terrific job. Will use him again and would defiantly recommend him to anyone who needs a plumber.

I was a repeat customer. Used him many times on a rental property. When I called again for service at the same property for the 4th time, I was met with a very rude, unprofessional, aggressive 'stranger' was this the same person I had been allowing in my tenants home?! He had no idea who I was even after doing business with many times. His one man operation may be getting too much for him to handle. I suggest using a bigger outfit where professionalism is an everyday thing. Why do you keep posting new lies on my review George? read more

The reviews sold me. Awesome! I had called Thomas the plumber to schedule to get my faucet installed George was very professional. We scheduled for 7am, he arrived on time and got the job done and fixed my garbage disposal too for a small fee while he was there. I will definitely recommend and use his company again. read more

On time, fast, knowledgeable and a pleasure to work with. He fixed our drain in a quick and got our plumbing in working order again!

Thomas did a great job repairing the water hose line under my porch. He was early to our agreed upon appointment, which was great. He also repaired the line on the spot. His truck seemed to be fully stocked. Will definitely be a repeat customer. read more

I have used Thomas the Plumber on several occasions. He is professional, kind, tells you exactly how to not have a complication again and so fair in price. Some people you will never make happy. They want work for free, try to get you to lower your price and then go after you to harm you. Bully is a perfect word. I love to give reviews when I can say something positive but many people only take the time to hurt people with their reviews. Sad uneducated people. read more

I had an old 4 hole faucet break on me, George came out and the first faucet I ordered would not fit, the second I ordered was an issue as well because the way my kitchen was built the space to tighten a new faucet was almost non accessible. We got the new faucet installed, which required multiple attempts at making a custom setup involving a larger diameter pipe as long vertical washer. Faucet is installed and stable! George stuck with this difficult job and I booked him for a main line snaking later this week. Great guy, knows his stuff. read more

Heritage was our plumber and so responsive, honest, so fair priced. I'd recommend this company and specifically this plumber to anyone, business, landlord, or for your own needs. They know what they're talking about! Very professional! read more

If you are looking for a great plumber at a fair price give Thomas the plumber a call.We remodeled a master bath and needed the utilities relocated so we gave him a call.He shows up when he says he will and he shows the utmost respect for your home and your time.The bathroom turned out great! read more

Thomas the Plumber - Touch less toilet installed by Thomas the plumber! - Plumbing Near Me - Towson, Maryland

Very professional. Very quick. $150 to fix. The Bart guy before me who gave the 1 star review is lying about his experience.