I called Thomas the Plumber and had a new water heater installed the next day. I couldn't ask for better service.

Changed out my bad shower valve, cartridge and handle very quickly, which is always a good thing when you have to shut the house water off for this task. His price was extremely competitive when compared to several other quotes and installed a nice Moen system. I'm very pleased with the work and will go to him again for future service calls. read more

I saw on his website that he was closed on Sunday. I called to leave a message. To my surprise, George answered the phone and we made an appointment for the next morning at 7am. He came a few minutes early, diagnosed my problem, and fixed everything quickly and efficiently. His price was so reasonable that I had him repair my ice maker line in another part of the house. He was very personable, knowledgeable, and wore a mask for my protection. I will use him again and recommend him to anyone with plumbing needs. read more

There are so many good craftsmen but this guy George is also honest, great price, punctual and makes you feel you got more than you paid for!! read more

I called at 7:15 this morning with a clogged drain (old limes down the disposal yesterday--bad girl!). George (his first name, Thomas is his middle) happened to be in the neighborhood and was here in 10 minutes. I'm also a lucky woman because he's apparently so busy that it just so happened he was in the neighborhood and the job he was on wouldn't pick up the phone. He was quick, professional, got the job done and cleaned up. It's only 45 minutes since I called and now I can wash my dishes! read more

Called George the day before we needed service done on our sink in our kitchen had a bad drain pipe as well as some other issues needed addressing on our sink. He was able to fit us in early morning on the next day and am grateful he had. Our daughter has OCD and need to wash her hands alot in that sink and George arrived promptly when he said he would, gave us a great estimate, got the job done , cleaned up and was very pleasant throughout. ( even though he mentioned forgot his coffee at home and it was 8am in the morning lol) If need service give him a call ‼ read more

Thomas is just great. We had scheduled an appointment for a Saturday, but then a spot became available on Thursday and he told me he could come right away if I wanted to. He did and took care of everything on the list of issues we had efficiently and professionally (faucet replacement, unclogging of bathtub, and repair of two sinks). I highly recommend him, and I will sure call him again if/when we have a plumbing issue. He is super responsive, which I really like. read more

I had an issue with my upstairs bathroom. Thomas the Plumber was able to diagnose the issue quickly and repair it for a reasonable price. I had another plumber "fix" the same issue twice for significantly more. He also suggested a different drain plug and switched it out on the spot for no additional charge. As a woman, sometimes I worry I may get taken advantage of due to my lack of knowledge when it comes to home repairs. Thomas the Plumber explained the problem well & took the time to show me exactly what was happening. Hands down the best home repair experience! I will be a repeat customer! read more

We called him to check out our rental property that had a flooded basement with bad stuff coming out of the toilet and shower drains. He checked out the sump pump and let us know it was a job he wouldn't do. Just too much drilling and knocking down walls. I appreciate Thomas's honesty. We've been burned by contractors taking on more they can chew and trying to foot the bill when they needed subs to help them out. I'm sure if it's a job he's willing to do, he'll treat you honestly and fairly. Can't say that about most in the profession. read more

George came out to the house soon after calling him. He arrived early and quickly diagnosed the problem. We needed a new toilet, which was thirty five years old. He told us where the most affordable toilets could be purchased. We had him install the toilet when it came in. His quotes were accurate, fair and reasonable. I appreciated the fact that he arrived early ( was waiting in his truck until appointment time). I will definitely use his services again and recommend him to anyone that wants a straightforward person and process. I found it much more affordable and quicker than National plumbers I have used in the past. read more

Thomas the Plumber got the job done during the agreed upon time. He unclogged a suborn toilet in our girls bathroom and repaired a sink with broken pipes. He gave me an idea of what it would cost when I spoke with him on the phone. When he had a difficult time unclogging the toilet he let me know it would cost more if he had to take off the toilet. All of the work cost me less than he originally quoted me because "he charged me for his time" and he was able to finish the job fairly quickly. One of the things I liked most about him was that you do business directly with him not a company that may dispatch just anyone to your home. He was thorough and friendly, up-front and honest. And I have dealt with less than honest contractors and ended up on the losing end. I absolutely recommend his service. read more

I put in a request Sunday evening, and George called back next day to schedule my drain cleaning. He was extremely fast and my bathroom sink has never drained this well before. I really appreciated the fact that he was able to give me a quote right over the phone and had several appointment slots available next day. He also took a look at my noisy garbage disposal in the kitchen and fixed it by taking out the plastic bits trapped inside, at no charge. Very courteous, professional, upfront, and a 6 month guarantee! You can't go wrong with this plumbing service, HIGHLY recommend Thomas the Plumber! read more

Had George replace a faulty main water shut off valve. He is knowledgeable and thorough and gave me good honest advice on other minor issues in our home. Highly recommend. read more

Thomas the Plumber is the best plumber around Baltimore - I am 100% confident that is the truth. I will recommend George (Thomas) to everyone I know - even the ones who are not having plumbing issues. DO NOT call one of the big guys if you live in Baltimore. You will have a better experience and pay less to have Thomas the Plumber handle your issue. George has come out to my house on 2 separate occasions to deal with nasty situations and was a complete pleasure to work with. Both times he told me the problem straight up without any complicated plumber mumbo jumbo, and explains exactly what he is doing. I also was extremely satisfied with the price he charged considering the scope of problems he fixed First (last year), he helped unclog a nasty sewage clog that a certified drain cleaner was unable to fix. Thats right, I paid a professional drain cleaner to unclog my sewer line, and they failed. When I called George he came up with a creative solution to solve the problem, and he charged what i felt was a very fair rate. Then, just this weekend (January 6-7 2018 aka the Bomb Cyclone cold freeze) my pipes froze so I called George Again. Despite being extremely busy from tons of other people having the same issue - he squeezed me into his busy schedule and saved the day. He unthawed the pipes, cut out a bunch of galvanized pipes and replaced with new copper pipes. If I went with one of the big guys, i would have paid 2-3 times what George charged me. Thanks for the great service George! read more

George was a very competent plumber who came in and did a great job, cleaned and was on his way. He fixed outdoor faucets for both me an my neighbor. I would highly recommend him. read more

Due to the complaints about my mother, after concern about my daughter's cat getting out the door that was left open on our busy road, I wish I could give ZERO stars!! I'm very happy he "blocked her so she can't change her mind"...like I would ever give this man any more money!! Talk about control issues! Prices are reasonable, and he comes out promptly. However, his attitude is NOT professional. I've used him 3 times now, and when I call he seems frustrated to have to answer his phone. (to be fair, it was 6:30pm the last call when I discovered a leak, but I fully expected to get voicemail at that time) He fixed the initial leak, then discovered a 2nd. At that time, he threw his pen down and said "I don't have time for this!!" Well, I didn't have time for my kitchen sink pipes to be leaking and an extra bill either!!! I am pleased with the work he has done, but I will not be calling him again. read more

Upgrading my prior review to 3 stars because of rosy retrospection. I still cannot in good conscience recommend this plumber, but I was impressed that he wrote back to me personally about my concerns. read more

I have now used Thomas the Plumber several times and have always found him to be competent, professional responsive, honest, and efficient. Here's just an example of what I mean. A couple months ago, the main pipe entering my house was leaking, just before the water turnoff valve. We called several companies. One of these companies told me that, because it was galvanized piping, we would have to replace our whole water main, which could cost thousands!!! So, we called Thomas the Plumber (who should've been our first call). He came out first thing in the morning and fixed the leak in less than half an hour. And no, we did not have to replace our water main (though if we ever do, you know who we will be calling). Or there's the time when I had a leaky pipe in the basement (slow drip). George was already at the house to replace a toilet. I showed him the leak in the basement, and he told me exactly what piece I could buy at Home Depot to stop the leak. The piece cost less than $1. He could've fixed it himself and charged me a ton of money, but because he was honest, he was not trying to waste either my money or my time. He even called a few days later to check and make sure that the solution worked (it did) and see if everything was going well at the house. That type of service is rare these days. I cannot recommend him highly enough. George is an AWESOME plumber, and I am a customer for LIFE!! Customer Tip: George is very good at scheduling appointments, and, because he is so wonderful, he is in demand and his schedule is pretty packed. Unlike the cable company, who will schedule service during some 4-hour window and then not show up, if George says he will be there at 11am, that is exactly when he will show up. He calls when he is on his way; make sure to pick up the phone so you can get the exact ETA. read more

Thomas the Plumber was exactly what we needed. He unclogged two drains at our house and was efficient in his work. He gave me a base price when we talked on the phone and said it may be higher if he had to do extra work or supply materials. He ended up needing to secure a pipe, but the extra charge was very reasonable. One of the things I liked most about him was that he talked me through some things to avoid so we don't have future plumbing issues. I found his tips to be very helpful, and we'll definitely be using them. I also like his personality and customer service. He was thorough and friendly, up-front and honest. As I told him when he left, I'll be calling him the next time we have a plumbing issue. I absolutely recommend his service! read more

George from Thomas the Plumber is on time, clean, efficient, honest, and professional. Clearly knowledgeable from years of experience in the industry. Excellent work, and he charges very reasonable prices especially compared to the large plumbing companies in the Baltimore area. Absolutely would hire him again. His phone number is staying in my address book for the next time I need to call a plumber! read more

I called George, aka Thomas, to go to my rental property and assess a leak in the upstairs bathroom that was leaking and staining the living room ceiling. I had a previous plumber (Banford) go out to assess the situation and while he was onsite he quoted me around $900 and then for weeks, when I kept asking for a written estimate, he sent me a quote for over $2k! I chose to call Thomas, who went out the next morning, even though he was leaving for vacation the same day, and called me with an estimate of $195!!! He was able to repair the problem while onsite and no issues since! I appreciate honest service with reasonable prices, and George, aka Thomas, really delivers! He will be my permanent plumber moving forward. I trust him. Edited as a follow-up to Thomas' response: Haha! Don't get any ideas, Sir!! Lol! I honestly think that the other plumber did not know exactly what the issue was, so he was going to do an overhaul of the plumbing in that bathroom. It was clearly not needed!! Thanks again! Keep giving us accurate diagnoses and fair prices and you'll have customers for life!! read more

Calling your customers "idiots" speaks volumes for your service. If my post saves one person from your bs, it's worth it. Please seek someone else for your plumbing needs. A million plumbers out there without this terrible attitude. read more

Thomas the Plumber - Plumbing Near Me - Towson, Maryland

I don't usually write reviews but when I do write them you're usually five stars. However, I had to share my experience with this company. From the moment I spoke to the contractor over the phone he was impatient. I told him that the property was a rental property and that I would give him the lockbox number to get in the property for repair. Less than an hour before the scheduled repair he tells me that he only excepts checks and cash and that had to be at the property for him to start anything. So I had to call off work. Then I'm rushing in the rain to meet him time. I had some issues opening the lock box but once it was open he was already in his truck driving away and I'm literally trying to chase him in the rain to let him know the door is open. I called him a few times and never answered his phone. I would've went with another plumber but I needed the work done as soon as possible and he was the only one available. read more

Right on time, professional and friendly, the actual cost matched his quote, the job was done quickly, and he answered all my questions. (Toilet that kept running; needed a replaced part.) Couldn't ask for more. Thanks, Thomas the Plumber! read more

Great service - called and he was able to give me an estimate based on my description and photos and was cheaper than the other estimates I received. He arrived right on time, got right to work and had the job finished far more quickly than I guessed. He walked me through exactly what he did. Overall great experience and I will definitely be contacting George for any plumbing needs in the future! read more

George is seriously the best plumber I've ever used. I own a house in Baltimore as well as one in NC and he is the most consistent and trustworthy plumber I've ever used on ether property. He has always helped us or with any plumbing issue and done an awesome job. I hope I don't have any plumbing issues in the near future, but if I do I will absolutely call Thomas the Plumber Highly recommend him to anyone. read more

Great response. Straight forward pricing. To the point communication.b Highly recommend.

Thomas was great. He was punctual, efficient, and did not try to convince me to buy more expensive products. He is my first call in Baltimore when I have a plumbing problem. read more

Tom is very friendly and easy to work with. He is being very transparent on his pricing so no surprise throughout the work. He showed up on time and did the work professionally, worry-free experience for a landlord. Would recommend him to anyone that needs plumbing work. read more

Highest recommendation! As a new homeowner, overwhelmed with the burdens that come with - George's knowledge, professionalism, and attentiveness was very reassuring. Great work, quick turnaround, consultative approach, and reasonably priced! read more

First. I'm very critical about many of the service providers around Baltimore. I've had my share of dishonest trade service techs attempting to overcharge or flat out lie to me. George aka Thomas the Plumber is a welcome dose of honesty, integrity, and knowledge. I called and got him on the phone the second ring. Told him I had a slow shower/toilet drain and asked his availability. He asked me if it was an emergency and when I said no, scheduled it for two days later which fit my schedule. He quoted me a flat-rate price that was more than reasonable to snake the drain. He arrived on-time, calling me before he arrived. We talked about the issue and I asked him to scope the main sewer line. I'm fairly handy and call in help when it is beyond my basic handyman level. He advised me it was likely not the main sewer line if I wanted to save the scope charge. I asked him if he wouldn't mind doing it to put my mind at ease and he agreed quoting me a very reasonable price. He even let me look over his shoulder as he did it (as he thought, it was fully clear). He cleaned up during and after the job and ended the visit giving me a 6 month warranty. Needless to say, George is our plumber from now on. He has my highest recommendation as trustworthy, knowledgeable, and up-front reasonable charges. read more

I really had a great experience with Thomas the Plumber. I had originally found this company on Yelp as I was looking for a plumber to come out to fix two slow flushing toilets in my house. So, I gave this company a call and Mr. George Thomas (Thomas the Plumber) was the plumber that helped me out from start to finish. I told him about the problems I was having and he recommended that I replace the toilets instead of having him coming out to fix the slow flushing toilets. It's not that he couldn't fix the slow flush, he actually recommended that to help me avoid additional calls for the something that would be bound to occur again. I'm sure a lot of companies wouldn't have straight up told me that and would have taken my money over and over again for the same issue. I really appreciated his honestly as those two toilets actually were old and needed to be replaced with more efficient toilets. So, I called him back a day later and we set up an appointment for the following weekend. The following weekend, George showed up to my home on time and quickly began replacing my old toilets with the new ones I had purchased. George was done within 45 mins and not only did he do a superb job with the installation, he didn't leave a mess in either bathroom and disposed of both of my old toilets. George is a very down to earth guy and it was a great experience having him handle my plumbing needs. I was also given a one year residential guarantee for the plumbing replacement. Now I have two new toilets that I can't wait to break in!! Yeeaaaaaah! read more

I had a pipe burst in my home recently. Apparently it was happening all over Baltimore b/c even emergency plumbers were booked for hours. I called Thomas about 9AM and was told someone could be there between 10-12 and that I'd get a call before they arrived. I got a call at 9:40 saying he'd be there in 20 minutes. He came right on time and fixed the pipe. The price was cheaper than the estimate I received from other plumbers who had me on their wait list. Thomas accepted checks or credit card. I paid by check and it was deposited within a week. I think it's just a one guy company (may be another based on the other review). Worth giving a call if you're in a bind. read more

Water backed up in two upstairs bathrooms last night. I called Thomas the plumber this morning. He was able to come earlier than estimated which I appreciated. Thomas himself came out to do the work. He explained what needed to be done to make sure I understood then quickly and efficiently went about his work. He was thorough, polite, and cleaned up after himself. No cons to speak of. I am very pleased with his work. If I need more plumbing service (which I hope I don't), I will definitely use Thomas again. read more

My toilet wasn't flushing and had water coming out of the ceiling. Thomas was quick to get me in on the schedule and ended up being able to come earlier than expected. He fixed the first problem hoping it would fix the second. During the second, he tried saving me some by going an easier route. He was honest with my questions and had very fair pricing. He was very trustworthy and got the job done quickly. I appreciate the quick attention and fair pricing to my issue! read more

Mr. Thomas is extremely fair, knowledgeable, and professional. I was thoroughly impressed with how prompt he was to my house (actually early!), how quickly he worked, and how neatly his new lines were placed. The major reason I called him was because I needed water lines routed to a new electric water heater from an old gas tank water heater that was on its last leg. The removal of the old gas tank wasn't in the original scope of work but he added the service for another fair quote. Now the gas line to the old water heater is safely stubbed and everything was removed from my mechanical room, so I don't have to worry about it at all! Since he was there, I also had him replace an old kitchen faucet with an updated one, which he did in like 10 minutes. He gave me a thorough overview of his work after he was done, waited until we tested the hot water on all three floors of the house, and gave me a receipt with a summary of the work performed. He was no-nonsense with no-nonsense prices that was extremely competitive with the quality of work he performed. It was a great, easy experience and I would highly recommend him to anyone looking for a plumber. From start to end, he took less than 2 hours, which was amazing because I was expecting it to take all morning. I wanted to write this review to thank him for his great work and for alleviating all the stress I had about getting ripped off or paying for poor quality work. It was a pleasure to work with him, and my boyfriend and I would definitely call him again! read more

Thomas did an excellent job with a clogged line. Came over right away, extremely friendly, and fixed the problem. Highly recommended!

I used this company when I had some plumbing issues. My tenants complained of a running toilet but the plumber said it was fine. After getting abnormally high water bills I called the plumber and he came back to check. He said there was no leak and I had the city of Baltimore come out to check for a faulty meter. Finally months later I decided to get a second opinion - he fixed the toilet but I am stuck with a $3600 water bill. read more

Will not hesitate to call again. We needed a minor repair to our shower, which we had been meaning to get taken care of since the problem was pointed out in our pre-closing inspection. With some time off for the holidays I decided to make a call. Mr. Thomas was able to fit me in the very next day. He was prompt, friendly and efficient. Pricing was fair and discussed in advance. He is a one-man operation so the man you talk to on the phone is the same that shows up at your door and he operates by check/cash. read more

Thomas arrived on time and quickly knocked off several small jobs on our to do list. I give him a big thumbs up! Thanks.