Fast responses to my plumbing issue, fair assessment of the problems and pricing. I recommend!read more

Super grateful for the excellent service regarding the toilet leak in my guest bathroom. I…read moreappreciate the quick turnaround time.

Over the last year, I've relied on Thomas the Plumber for all kinds of work in my rental property…read more-unclogging drains, installing toilets, and working with the tenants varying schedules. George runs a tight ship. Even though I'm not local and away from Baltimore, George has always been dependable. He knows his trade, sets clear expectations for price and scheduling, and keeps things straightforward with online payments and receipts. One recent job involved a tricky kitchen drain and strainer install using custom parts I sent him via mail. He handled it smoothly and even upgraded the piping to PVC--an unexpected but welcome improvement. George doesn't just do the work--he tackles each challenge as it comes and finds solutions. Highly recommended.

Thomas has helped me with my rental properties for the past couple of years. He's always prompt and…read moreprofessional. I appreciate the transparency and highly recommend!

Saved by Ehrhardt Brothers Quality Plumbing! (West of Baltimore, a.k.a ColumbiaPlumber)…read more Sunday evening, our water felt less hot than usual. Monday, it was only as warm as we keep the house, and only as much water as there is in the pipes! Our gas water-heater failed! Bad timing, too. Last week was what Chicago calls Fools'-Spring ... around 70°. But this week was back to Second-Winter, 30° (Mar 2026). And the next warm days, which Chicago calls the "Spring-of-Deception", is still ten days away. There was water leaking from the heater. This is considered the calm before the 50-gallon tsunami. If this is home-remedy advice, First call a friend who has successfully navigated this problem. Next shut off the gas and then the pilot. Next shut off the water inlet. Your friend will have at least one plumber to recommend. (They will enjoy that...) If your garden hose isn't frozen to the spigot, drain the water tank. If frozen, spend a sleepless night with the 24/7 plumber's number on speed-dial. We chose #2.  We made it through the night. Two of our friend's recommendations were small-businesses, our preference, and we asked all three for quotes and availability. Ehrhardt was ready to offer a price based on our descriptions and photos, of course with caveats for anything unexpected. I considered their bid to be a pretty-penny, but I'll say it was less than our friend's expectation, and more than our friend in Cleveland expected. A fair price. They came the next morning, and it might have been sooner if we had called right away. We cleared a path for them through the house, and they had the water heater replaced in 90min. Impressive. We went out for St. Pat's. But what we should have done was what they told us: check the pilot light for about 30min, and test the hot water after 60 to 90min. We came home to cold water. I'll admit some grumpiness. We called in the morning, and they came back in a jiffy (our apologies to everyone else who had appointments that day). In 30min, they figured it out: a faulty pilot in the new, just-unboxed water heater. They had a replacement part over-nighted. The next morning, in 30min, done. This time we did as told: checked the pilot after 20min (and nervously, an extra time again after that). Still lit! The second time we checked, the hot water outlet was noticeable warm. By 60min, hot water from the faucets! By 90min, much to relief of nearly everyone i know, a piping hot shower. AAAAAHHH :-) Ok, so how does three visits equal 5-stars! The hardest question answered first: Because the problem was the manufacturer's fault, and Ehrhardt handled it flawlessly: Excellent communication by Ehrhardt, priority attention to our problem, no excuses, just fast resolution. Great service staff, from the office to my house. Fair price. I admit that I'm writing this in the after-glow of that hot shower. This could be the start of a beautiful situationship.

New Hot Water installed, Showed up on time and installed in short order. Nice clean installation…read moreremoved all debris

Dan was really responsive and explained what he was going to do. He showed up on time and finished…read morethe work in less than 2 hours. Before leaving, Dan made sure that I knew where all of the shutoff valves were located and made sure that I could adjust them, as needed.

We hired TNT plumbing to address a leak on a vent pipe that appeared beneath our master bathroom…read more He canceled the first day and charged us $175 (this price includes a $20 discount since he had to cancel). He mentioned they may only be able to do the consultation since they had another job, so from the very start I felt like we were receiving rushed service. Dan and his apprentice spent a little less than an hour knocking holes in our drywall (in one closet he just started hitting the wall with a hammer) only to make his way up to the attic to tell me we had a roof leak. As I had mentioned in my original consultation, this was in fact a vent pipe leak that I would have been happy to pay to have addressed. Instead, we went through two roof consultations before I crawled up in the attic and fixed the vent pipe myself. I tried to reach out to Dan to let him know this was actually a plumbing issue and received no response. We found TNT through one of the Yelp project requests and I deeply regret choosing them as opposed to some of our other options. Between the price paid, the lazy investigation of the pipe, and the lack of response when I reached out to have the situation rectified, I am seriously disappointed with their service.

They opened both my indoor and outdoor sewer clean-out points and did not properly reinstall the…read morecovers. I had to call them back to fix the indoor cover because my basement smelled of sewage. Didn't realize the outdoor cover was installed improperly until it just slid off while I was mowing my lawn.

I was referred by a friend. Excellent customer service done in a timely manner. I would highly…read morerecommend!

Quick response to clogged kitchen sink, Did a great job, no mess. I found Impressive Drain…read moreCleaning to be Impressive.

Nicholas was probably the most thorough and patient contractor I've worked with over the last…read moredecade. He responded promptly to my request and happily answered all of my questions (which were a lot) and never once made me feel rushed, clearly explained his logic/approach and gave me full confidence in his recommendations as an expert. Last but not least is that he could've easily upsold me on services, but after a thorough assessment including my main line, ultimately recommended the least costly approach with some suggestions for future consideration if any problems arise. Overall, I cannot recommend him enough and will definitely use Impressive Drain Cleaning again if I encounter any plumbing issues.

I called Saffer Plumbing because of water gushing from a pipe behind the toilet. I made the call at…read moreabout 9:30 am. Jillian said someone would be out by noon. Sure enough at noon Zachary showed up. He was very professional and got right to work. He was very polite and extremely professional and patient. He worked very hard and finished the job around 3:00. I couldn't ask for a better outcome. I would definitely use them again in the future.

Todd from Saffer Plumbing repaired a broken piece in our master bathroom toilet. Asa soon as he…read morewalked through the door, he was so friendly and very professional. He let us know exactly what was wrong and what it would cost to make the repair. We are very satisfied with the service he provided.

Nice guys. Honest and did good work. I'm giving 4 stars only because the price of the big company…read moreis $$$$ because I'm sure there is a lot of overhead. However - first we had a guy come out to assess a drain, he informed me that the issue was my sump pump and we only had to pay $50 for the camera view of the drain. Then after my home warranty company refuses to cover a new Sump pump because their plumber service told me there was nothing wrong with my sump pump, they came back and replaced the whole system. It looks really pretty (a phrase I never thought I'd say about a sump pump) but we now have a nicer system, no cords in the pit, one pump with a reliable battery back up. Worth the inflated cost of a big company for the peace of mind. Also despite my husband and I not wearing masks in our homes and not being near the plumbers that they sent out, these guys wore masks the entire time they worked and shoe covers. Good guys!

Update 021826. I've traded voicemail messages with Roto Rooter representatives about my experience…read moreand would like to add the following: Pat responded to my review and elevated the matter to higher management. Given previous Yelp review comments, this was a pleasant surprise. RR Management responded to my VM message. Also, my review was apparently shared to a wider, yet selected, audience within the company to seek clarification. Demonstrating concern and seeking to learn from my experience was also surprising and, IMO, a very positive attribute of the company culture. Consequently, if I were to rate the organization based on management commitment to customer satisfaction only, I'd assign at least 4 stars. Readers: I've now written to Pat at Roto Rooter as requested to provide more details as requested. My plan is to update this review if needed. Thanks! Original review follows...... Clearing a slow toilet drain to a septic tank was successful. Cost $1,138.24. invoice 13-24864537 on 1/31/26. RR location on invoice-Baltimore, MD. Though NOT an emergency, we were grateful that RR was able to respond in 24 hours by providing a technician with truck and all equipment needed to do the job. Communication with the office on technician arrival status was very good. FYI - I first used a plunger and my own 23 ft power snake without any success. The technician claimed to have augured our system 100 feet and pulled some flushable wipes out of the line. This was puzzling as such wipes had not been used for over 3 years. These were not, apparently, the problem with our drain. Consequently, power auguring continued for over 5 hours with nothing else to show! We were told the drain to septic tank might have settled and/or become otherwise obstructed. Thus, it was recommended a separate camera inspection be done and for us to be prepared to pay for the basement floor to be jackhammered for access the problem and allow RR to lay another line. Estimated cost between $5k and $10k. We were surprised by the level of effort, duration, and cost to clear a toilet drain. Soon after this work by RR, the septic tank was pumped. This was routine service. No drainage blocks were detected. Our plan is to continue to be careful about what is disposed in the toilet and monitor for any slowness. And.........we'll start saving for the cost of a possible home excavation project. So service was prompt and clean. The price was unexpectedly high, and we remain concerned about future problems.