I called Saffer plumbing because I was having an issue with a slow drainimng kitchen sink. The person answering the phone was polite and pleasant to deal with. They were able to meet the daily time constraints for an appointment within a week. Although, I do think evening or Saturday hours would be helpful for those of us that work the same hours that they are currently open. The person coming to my house, Joseph, called beforehand to say he was on his way and showed up exactly in the scheduled time frame. I explained my issue and he got right to work. He even answered all of my questions without being bothered. It took some time to snake the drain and replace the old vents, but it was done well within a reasonable time frame. He even brought up Saffer's "Safer with Saffer" club membership which saved me 10 percent on this visit plus free estimates on future calls and even discounts with some other members in the program plus a whole lot more. It is well worth the $100 yearly cost. As others have said, they are not the cheapest but they are the best and I would have to agree. People always want something fixed on the cheap, but what they don't realize is you truly get what you pay for. I have learned it is almost always bettter to pay a little more the first time then have to pay twice for something because it wasn't fixed right. I would recommend Saffer, and Joseph in the future, and will definitely use them for plumbing and potential electrical issues. read more

Unfortunately, my experience with this Saffer Plumbing was extremely disappointing, especially considering how expensive their services were. What should have been a straightforward hot water heater installation required five separate visits and took a total of five weeks to fully resolve. During the process, the company damaged my flooring, which they eventually replaced. They also removed a door and initially failed to rehang it. In addition, molding was removed and never replaced. I had to repeatedly follow up to get these issues addressed, turning what should have been a simple installation into a prolonged and frustrating ordeal. Not a single acknowledgment from a problem nor an apology. While some of the damage was eventually corrected, the poor communication, lack of attention to detail, repeated visits, and extended timeline were unacceptable--particularly given the high cost. I would expect much better coordination, care, and accountability from a professional plumbing company. read more

Two weeks turnaround and almost $1000 to fix a leaky faucet? Plumber arriving and needing to borrow MY tools? A.I. answering customer service? Promised returned calls never happening? These guys were the WORST to deal with. Never again. read more

I inherited a referral for Saffer Plumbing when I bought my house and they have been great!!! They respond quickly and explain everything so you can understand and make an informed decision. Derek was super great!!! My water heater went up and he gave me all the options for how to move forward. He was here within hours and had it replaced same day. read more

I have had Saffer fix plumbing issues in the past. I did not ask for an estimate or call other plumbers because I feel that they did a good job and were very honest. i called them a couple of weeks ago to unclog a toilet. The pumber first used my plunger and then used his snake which took about fifteen minutes and cost $650 dollars. In my opionion that price is outragious. read more

Derek was on time, friendly and professional. Plus the job was done faster than expected. AND he suggested ways we could save money on the bill. read more

Their prices are outrageous. Replace a washer in one faucet and replace another faucet that I supplied. $1,300 total. 3 of my neighbors said they will never use them again because of their ridiculously high prices. read more

Our basement floods when tree roots get into the septic pipe. Root destroyer normally helps but it did not this time. I emailed Saffer because the website said they are open 24hrs. No answer. I had to call to talk to someone. They came in the time window they said they would, cleaned the roots out of my septic pipes, and put a camera down them to see where the hole was. They did not want to talk about patching the pipe (a cheaper option) but ripping up the entire system. I received quotes from other plumbers afterward and discovered Saffer charged me 2-3x as much ($1158). And I am still having flooding problems, just not as bad. I will not be using them again. read more

Just had Brad from Saffer help with a newly discovered leak. Someone was sent out the same day I called. He found it quickly in the pipes behind an unused tub/shower and capped it off. The detective work of finding what was happening and the repair were very fast. We've been using Saffer for years. Always a good experience and always really nice people. For this last work it was Brad. He was great. read more

This company is soooooo amazing they are the most honest and caring company I have ever used for my home. I recommend them deeply

Todd from Saffer Plumbing repaired a broken piece in our master bathroom toilet. Asa soon as he walked through the door, he was so friendly and very professional. He let us know exactly what was wrong and what it would cost to make the repair. We are very satisfied with the service he provided. read more

I called Saffer Plumbing because of water gushing from a pipe behind the toilet. I made the call at about 9:30 am. Jillian said someone would be out by noon. Sure enough at noon Zachary showed up. He was very professional and got right to work. He was very polite and extremely professional and patient. He worked very hard and finished the job around 3:00. I couldn't ask for a better outcome. I would definitely use them again in the future. read more

My technician Thomas was amazing and kind! He had the integrity to see that it was an easy 2 minute fix of pulling a door hanging hook out of the toilet that couldn't bee seen from just standing over it. He could have charged a lot more! He's getting an extra prayer over him today for his honesty and integrity to be affordable for this situation! Amen and I thank God for him! read more

Saffer Plumbing I ordered a new water heater. 2 Safford plumbers came to the house and uninstalled the old one. Then they waited for over an hour for their supplier to bring the new heater. (I guess it's too much effort to bring one with them.) Their supplier brought the wrong one. We waited another hour and a half for the new one, which they installed. But, oops!, they forgot to bring the flu pipe. Waited another hour for one of them to run to Eastern Supply. I also had a leak in the dishwasher discharge hose. They replaced that, but didn't check their work. I ran a rinse cycle and, yep, still leaked. Walked out to their van to tell them it was still leaking. Oh, sorry! They came back in the house and fixed it, didn't seem to leak anymore. This morning there's water all over under the sink. Still leaks. Of course it's Friday, so they won't come back till Monday. Am I impressed? You could say they left a strong impression. Not a good one. read more

HVAC condensation in our house had originally been routed into a drywell, which had started flooding. We needed a condensate pump to route it properly into a drain, which required new wiring as well. Our water heater was many years past replacement date, so they recommended we replace it during the same visit. We decided to switch the heater over from gas to electric. Josué was fantastic, was great at answering questions before and during the work, and got everything done quickly and professionally. Electrical team also worked quickly to support the project. We're quite happy with the new heater and condensate pump. read more

My water heater went bad, spilled water onto the basement floor. We called Saffer, and the sheer speed of response was amazing! Will, who did the work was a consummate professional. He explained everything, and then got our new water heater in place. The plumbing looks great. read more

I have never been happier. I now have an attic fan and ceiling fan in my bedroom. This company was recommended to me by a friend and I could not be happier. Joanie was my electrician and having a female electrician was definitely a plus. She not only listens, but heard what my needs were. It was horribly hot in my attic and the people who also came could not have been more professional, patient and did an amazing job. If you are looking for an electrician who is honest, competent, reasonable and want only the best, then Saffer is the place to call. Thank you again for getting me in so quickly. You are the BEST! read more

They came and fixed an issue with my garbage disposal but their pricing is not consumer friendly at all. For a 10 minute job (like removing some food and attaching a pressure pipe back to the disposal, which YouTube showed me takes 2 mins) they charged me $207. Absolutely ridiculous, and after I paid, I called them to see if they could offer any discount or new customer coupon or something because I felt the service was not worth that cost, they told me that since I already paid and I didn't dispute it before, they couldn't do much. The actual technician was nice though. But there's ton of other companies out there that won't charge as much, and will actually try to help you when you bring up a concern regarding pricing. Edit: I was contacted and notified there was a miscommunication and the owner himself fixed the mistake which is rare nowadays. Thank you for getting back to me. read more

Service my broiler furnace and was so professional and honest dealing with me. I will use this company and highly recommend.

Staffer quoted me $1,295.00 to replace a hose bib. This is the second (and final) time that they quoted an outrageous price. Do they do this to all customers... or just women!! Another plumber came out today and charged me $175.00. Please be wary of this company!! read more

Kaylee (sp?) replaced our main water supply shutoff. She did neat, professional work. I appreciate her good work. According to my wife, I can be a difficult customer. read more

So, the plumber came to my home to clean my clogged kitchen drain. First, he used the snake machine over, and over which didn't work in cleaning out he gunk. So, he plunged the sink with such force that the black gunk spilled onto the underlayment wood of the kitchen cabinet and destroyed it. After doing the job he ran down to the basement and obviously saw the black gunk was dripping thru the floor joists onto the floor and it had splattered onto the front of my dryer. He never apologized or offered to clean HIS MESS up. He was very unprofessional and performed sloppy work deliberately creating a mess that I had to clean up and replace the flooring of the kitchen cabinetry due to the awful putrid smell. They are very UNPROFESSIONAL and SLOPPY to say the least!! HIS actions are bordering on CRIMINAL MISCHIEF which violates the Plumbing code of the State of Maryland. PART 104.4.1 - ADDITIONS, ALTERATIONS, AND REPAIRS ADDITIONS, ALTERATIONS, AND REPAIRS IN COMPLIANCE WITH THIS CODE MAY BE MADE TO ANY EXISTING SYSTEM WITHOUT REQUIRING THE EXISTING INSTALLATION TO COMPLY WITH ALL OF THE REQUIREMENTS OF THIS CODE. ADDITIONS, ALTERATIONS, AND REPAIRS SHALL NOT CAUSE AN EXISTING SYSTEM TO BECOME UNSAFE, INSANITARY, OR OVERLOADED. SHAME ON THEM taking advantage of women. read more

I just had a great experience with Caleb from Saffer. We had a clogged upstairs tub drain in our 100+ year old house. Snaking from the top was not working. Snaking from below is never recommended cause chances are you're going to get wet and messy but Caleb was willing to try from an access we have in the basement. After cutting out a tee section in the historic pipe he was able to clear the clog with minimal mess and put in a replacement elbow that will function much better for the future. He saved us from a bigger investigation into the walls to find the issue and I'll definitely be calling Saffer the next time I need I need service. read more

We have been clients of Chris Saffer's for 27 years. The work is always superb. Saffer and his plumbers are true perfectionists that approach the project as artists. They installed a new steam boiler this week for our 7000 sq. ft. townhouse. Given short notice, Nick and his crew worked through the week, often putting in extra hours to get it finished for the upcoming cold spell. Their craftsmanship was truly impressive. Every detail was thoroughly addressed and carefully considered at every step of the process. Absolutely recommend this company to anyone searching for exceptional service! read more

On time. Fair price quotes. Knowledgable technicians. Did I mention on time? Give them a call and get a quote for your next plumbing project. read more

Saffer Total Home: Plumbing, Heating & Electrical - Plumbing Near Me - Baltimore, Maryland

A Saffer plumber named Gary arrived at my house on time and assessed the plumbing problem I was having in my condo. He reviewed the solutions that were available to me and the associated costs. Once I made my decision, he went to work in an efficient, ordrerly fashion. When his work was complete, he showed me what he had done to make sure that I was satisfied with the quality of his work. Bottom line: his work was tidy and stellar! Problem solved in a timely fashion. Plus, he was incredibly cordial and respectful. I could not have asked for a better plumber. Kudos, Gary! I hope Saffer knows what a great and talented guy they have working for them. read more

We needed to have a faulty faucet replaced in the guest bathroom. This was a very tricky job, backsplash needed to be removed, vanity top needed to be removed, my cabinet was not a friendly cabinet to deal with. Tim handled this job with ease. Tim is very professional and knowledgeable with his profession. He installed all new plumbing and new faucet, reinstalled the vanity and backsplash with absolutely no problem. He cleaned the whole area before he left and everything was perfect. Tim is very quality conscious and does meticulous work. Thank you Tim, you rock. read more

Saffer Plumbing and Heating completed work in my condo in Reisterstown, MD. There was an issue with the contractor hired by Home Depot so I found my own plummer on Yelp. Saffer installed a new dishwasher and garbage disposal. The installation was completed two years ago and there have been no issues. They were not cheap however when you find a company that does impeccable work it's worth the money! I hired them again last year due to a different Home Depot contractor who took shortcuts when installing a new gas stove. My tenant discovered a leak and called the gas company which confirmed. Home Depot did give me a store credit for the price I paid for the installation because the company would not rectify the error. Thank you so much Saffer for coming to my rescue! If you need any plumbing or heating repairs give them a call. read more

I had an appointment today to secure two toilets that were rocking (imagine rodeo potty!) and a sump pump that has never worked since I moved in 1988. The location of the sump pump is in very tight quarters, underneath a basement staircase through a very tight squeeze around the laundry tub. Gary P. was my tech, and he made some miracles happen for my home today! The first toilet, once lifted, had some incredible things underneath and was attached to a flange in such a way that was truly insecure. Quite possibly, with the right move, the toilet could have been lifted directly off of the flange - while trying to just stop it from moving. He fixed it! The second toilet was a much smoother fix, which he also did incredibly well! AND, that sump pump. He had one in the truck and was able to fit under that staircase and replace what was there with a wonderful model that now only allows one directional water flow! Things you just don't know until a seasoned professional points them out! I am incredibly grateful for the detailed explanations, the responsiveness and knowledge Gary has, and how clean every area was left (even outside of the front door where he had a sticky mat to remove debris from his shoes before coming into my home!). Thanks so much for making my day, Gary P!! read more

Requested replacement of two vanity drains. Plumbers arrived at their estimated time . They were courteous and left the work area clean . Even though the price of the service was somewhat higher, I would definitely recommend them again I would definitely recommend them read more

Saffer previously updated electric in our home -- a 7-day job. Today they installed light fixtures that recently arrived. All work was done carefully and safely and we are incredibly pleased with the professionalism, work ethic, and courteous demeanor. Thank you to WESTON, BEN, and ERIC. We are sold on this company and pleased to refer SAFFER to friends. Karen & Bill | Catonsville, MD read more

Kaylea helped recover my boiler in record time. As luck would have it, as February temperatures dropped to well below freezing, my boiler failed. Kaylea was professional, efficient, and offered very helpful advice. My home is warm again and I'm thankful for the excellent service and support. read more

Had service done on my boiler today by Derik Moffett. He was very courteous, efficient and knowledgeable. He was able to get heat flowing to the last floor of my home which has always been an icebox during the winter. Thanks Derik! read more

They are very good, so nice and took care of our problem right away. They respond quickly. Highly recommend Kaylea and the team!

After decades of wonderful service and pricing from Saffer Plumbing, I just paid $388.00 to replace a $8.98 fill valve on a toilet. I only agreed to pay this exorbitant fee because I was about to have 100+ people in the dwelling. Suffice it to say, I will never call them again. Which is very sad as they were the best for many years, in my opinion. Knowledgeable, dependable, and with reasonable (not cheap, but fair) pricing. No more. Beware before you call, I assume they are now supporting a back office staff. I am happy to pay a reasonable price for good work...but their new flat rates are absurd. read more

We've used Saffer several times and had excellent service. Today was no exception. We had the pleasure of Mr. Lee Simmons coming out to look at our clogged kitchen sink. Within a few moments he diagnosed the problem and had the drain unclogged in less than an hour. The cost was surprisingly reasonable, especially compared to another plumber we used for a similar situation. When Lee showed me the estimate, I had reverse sticker shock if that's possible! Anyway, next time we will call Mr. Simmons at Saffer to help with any future issues. He said his son is also a plumber with Saffer. Great family business overall! read more

jeremiah (electrician) and bam (plumber), both were at my home today. thet were competant, professional and friendly. i highly recommend this company. ive been using them for years read more

Anthony and Christian were courteous and professional. They took time to explain and answer questions. The quality of their work is great. Saffer's price is reasonable. My wife and I look forward working with Saffer on other projects. read more

Saffer Plumbing to the rescue...again! Gary Carr very knowledgeable and courteous. Gave me a great price on a big job. I love this place!!

My water pressure was really low in my home, and I didn't even realize this until I called Saffer Plumbing. They sent Rick Wright out to assess my outdoor hose bib (which I realized was flawed when I had a new irrigation system put in for my garden). Rick identified the problem, and did an overall assessment of the plumbing in my townhome which is 15 years old. He offered a reasonable price, including a discount for paying up front. They are not paid by commission, so there was no incentive for him to "sell" me more plumbing work other than to help me. Saffer plumbing also sends reminder emails and texts, and their plumbers are on time and professional. I highly recommend them for any plumbing needs. read more