I've been here twice. Both times the food was wonderful for the most part, however the service here is very inconsistent depending on what night you go I guess.
On my first visit to Thom Thom I went on a Friday night with my parents. I was a fan of fish let alone sushi at this point. I ordered a caesar salad and a flatbread pizza. The salad was delicious and the flatbread was pretty good as well. My mother order a sushi special which was spicy tuna, with a delicious sauce (which I can't remember what it was) and thin slices of mango on top. It looked so yummy I had to try. First sushi I ever liked. It was delicious. Ever since I've been a big fan of spicy tuna sushi. As I recall we had good to great service.
On my second visit I went with my boyfriend for our anniversary on a Wednesday night. We were seated promptly with only 4 other tables being occupied. It was not a busy night. After we got our menus and bread we soon realized our waiter would be the host and not one of the 2 waiters on duty. Ok, no big deal. The host came over asked if we knew what we wanted, the bf said yes, I said no, the host said he'll come back in a bit. 1-2 min later we had made up our minds. We then waited about 10 minutes or more for the host to come back (as if he had any people to seat, there were none).
After he finally graced us with his presence we ordered. This time around I was more adventurous. We got the caesar salad, the lobster bisque, the sushi and sashimi dinner and one of the chefs specials, the roasted long island duck breast.
The salad was great, the bisque was a little bitter for my taste, the sushi-sashimi was delicious and the duck was to die for, so tender and flavorful.
Our waiter, the host never came back, but instead decided to chat and help another table that already had a waiter, and then proceeded to ignore our waves and verbal attempts and went and sat down with 2 morbidly obese men across the dining room and chatted for about 20 minutes. In this time, my boyfriend spilt a drink all over the table, no one even noticed until 15 mins later, and it wasn't the host who came over, but a bus boy. We thanked him and asked for refills and to send our waiter(host) over. 10 mins later we ask another waiter to get our server, another 10 mins we ask another waiter to bring us our check, the host finally comes over to ask how our diner was and brings us the check. My boyfriend was overly generous giving any tip at all which I disagreed with. Some of the worst, if the not the worst service I've ever had. Ruined our special occasion.
The food is great, but I don't know if it's worth dealing with such terrible service. Still unsure if I'd return. Food - 4 Service - 1 read more