I work in sales/customer service PT. I know how this works. I've been there done that for many years. This location was slammed about 2 weeks before Christmas. There were a lot of people in the store looking for help but they weren't greeted. I finally got to speak to an associate regarding an item for purchase and I was given attitude. I get that it's the holidays, I really do, but a snarky attitude isn't necessary. The kicker was when I asked her to take the price off because it was a gift. I got a dirty look as she took it off. However, I was patient as ever and thanked her for her help with a smile plastered on my face. I know I even said, "Happy Holidays". Golden rule...treat others how you want to be treated. It's how the universe should operate. 3 stars for my review because I've been here before and had good experiences (at holiday times mind you). This last visit wasn't that great. read more

I ordered a wedding photo album with an inscription on the front. The quality of album was good, but the inscription is pretty faint. It got worse within a week. I don't think I'll be buying anything else from there. read more

Now I went back Christmas Eve because I ordered online to Arsenal Watertown location to pick up 4 items. Then they call me and say they only have one item call customer service to arrange other pickup locations. So 1 was at square one mall the other 3 Braintree. I get my 3 but my mug yes the mug again now had a bubble on it. The girl told me to come back on Friday or call to ask if they had another purple contigo mug. I waited til today Monday 12/28. I called earlier in the day to fix and they fixed the problem. Easy as pie. Mug was pretty decent. I picked up mug took quick glance and left. I got home and realized they misspelled a word coffee. I'm done w this place. Now I have to call corporate or go back to another one. They still wouldn't honor the 50% off on my other item from a week prior. I'm posting a picture of the error. read more

Things Remembered - This is the 2nd mug that was screwed up !!! - Bridal Near Me - Braintree, Massachusetts

When working in customer service treat people with respect. That's how you get business. Without the customers that come into your store you wouldn't have a paycheck or a job. I ordered items from the store and one item was suppose to arrive in 5 days. That was the quote that I got from the store. Now the woman at the store said: "Don't you realize it's the holidays". Well if that's the case then why don't you give a longer estimate of delivery. You're setting yourself up for failure. And not only that but the item I ordered was not customized correctly. When I went back to the store they decided to give me two coupons for 20% off the next purchase like that would solve the problem. My experience and the rudeness doesn't make me want to give you anymore business. Thanks but no thanks! You just lost a customer. read more

POOR CUSTOMER SERVICE!!!! I guess I'm not the only one with the experience! I really have to say the people and specifically one girl that works there isn't as nice and in a sense rude with minor attitude when she's chooses. I shouldn't have gone there for what I needed but it's the closest store for the shortest time I needed my engraving. I brought in my personal item for engraving and asked for pricing. She just can't give me a description of the ranges but rather made it firm that she would tell me how much she'll charge depending on what I paid for of my item.. I mean, seriously she made me felt like I'm in a meat market.. I want to know for the sake of knowing and for future reference of what the fixed price list is. Long story short.. I picked up my item and see an error. I asked for a period not a comma and no space! I just didn't want to deal with them so I said nothing and left.. I should have said something because I am angry now as Fcuk! I would not ever go there unless it's an emergency but yet not even because I did went as an emergency task and it's not satisfying. There was ATTITUDE AND ENGRAVING ERROR! THEY NEED TO HIRE AND TRAIN MORE INTELLECTUAL PEOPLE WITH A HAPPY ATTITUDE THAT WOULD WANT TO HELP CUSTOMERS. read more

Horrible customer service experience with them! I recently purchased a medal from their store as a gift for my brother for being the ring bearer in my wedding. I asked to have the medal engraved with his initials. My brothers initials are CWM. When I picked up the medal, the W was the large one and in the middle. It was supposed to be the last name initial as the large letter in the middle. The C also looked like an E. This woman sat there arguing back & forth with my fiancé to the point that I just said whatever lets go. I was sick and in a rush. The next day I had my parents go back and try to get the item fixed. I also wanted to purchase another medal for another family member and have some flasks engraved that we purchased elsewhere. Now, the night before we were told the flasks would cost $17 altogether. The woman also told my fiancé it was cheaper because we purchased them outside of their store which did not sound right to me but why am I going to complain about it being cheaper? My fiancé also repeated this back to her so we did not misunderstand. So my parents dropped the flasks off & they told them it would actually be $30 on top of the $17 and that the woman misinformed us. This was their bad so they should have owned that. My parents then gave them my brothers medal that THEY screwed up and they refused to fix it because they claimed we told them that is how we wanted it! Blatant lie! So they suck and didn't fix their mistake. Then when my father went to pick up the flasks, one of them had a huge scratch. Instead of trying to apologize to the customer and make it right this beast of a woman argued back and forth with him and again refused to fix it. So, my complaint is not so much with this store. I've had great experiences with them in the past. But you need to get rid of this horrendous lady who is doing nothing good for your store. read more

The only thing my dad had really asked for this Christmas was a nice flask with his initials on it. Simple enough. Went online first to look at their selection, had quite a few to choose from at reasonable prices. Went into the store later that day knowing exactly what I wanted. The sales person directed me right to flask selection and it seemed they had everyone available that I had seen online. He recommended a great font that complimented my dad's taste and also for a small picture engraved of a golf ball and tees that I hadn't even thought to add next to his initials. he was extremely helpful, asking the right questions and listening to what I wanted. I was excited in and out and back in an hour and half to pick it up. Came back to get my dad's gift and it was exactly what I wanted EXCEPT for a huge scratch through the first initial :( sooo bummed. They were very nice and apologetic about it and told me they could redo it and have it ready in 20 min. Would've been great it I was on my way out so I wasn't going to wait. No problem thought they said I could pick it up anytime later that week or 2 weeks even. Went to go get it couple days later and it looks great, no scratch. So besides that little snafu I'm very satisfied with the gift. Also have gotten some great ornaments engraved there as well. Be careful though, prices add up quickly on top of the ornament price with different fonts, $3/word and decorative pictures. Great place for personalized gifts though. read more

One of the worst customer service I've received in the longest time. I purchased 7 items online that I figured it would be easier to return in the store. Last night when I arrived, there was only one worker and she was too busy to accommodate us. She looked at our online items in the box it came in and said she's just too busy tonight to come back in tomorrow morning -- fine, I understand. Today I came in, there were three workers in the front, including the woman from last night and as soon as they saw my online box without a greeting -- "we can't return purchases made online" WTF? They don't even deserve one star FORCED to rate them from me. read more

I think at one point or another, most of us have shoped at Things Remembered . I know I have and I have bought many wedding,engagement and other gifts there . I go there mainly when I need engraved gifts. I'm always happy with the results. I've never written a review before,yet here I am. My daughter Jen was getting married and we went in to look at Toasting Glasses, Cake Cutting Knives and a Guest Book.. The person we dealt with was named Cody, he is the reason I'm writing this review !!!!!!. {Square One mall Saugus}. Cody was so nice, attentive, informative and answered all of our questions with ease !!!!! He truely was a joy to work with. Thank you Cody !!!!! Job well done !!!! read more

I bought the most amazing bracelet here for my Brother-In-Law for Christmas. They were slammed in December. They had it engraved in less than an hour! It looked freaking fantastic! My Brother-In-Law loved it. I don't know how they did it..But, they did! Kuddos to them...I felt so bad for them. But, they somehow pulled it off! Thank you! I'd definitely go back and order something again. Next time I'll be a better planner and go in earlier!!!! read more

My wife has bought me a few things from here and they were great. We needed to do an engraving for an award we were presenting at a dinner on Saturday night. I called them and they said they could do it within an hour. So great, lets get it done while we pick up a few things at the mall. With time running out, we went to pick up our engraving. It was misspelled. My order form said Marriages and the engraving said Marriage. No big deal since we didn't have enough time, but the whole experience had been terrible from the beginning. To crown it all, there was no apology. I said to the very unprofessional girl - the least you could do is apologize for messing up the engraving. She said that she had apologized (Note, saying I had apologized, when you actually haven't is not an apology in itself). The owners need to either train in customer service, or hire and promote attendants with good customer service skills. The ladies on the floor were awesome. It was the ladies behind the counter that left a lot to be desired. read more

I have visited this store on numerous occasions however, my latest experience was very disappointing. When I asked for help from the sales associate, she sighed as if I was a nuisance. I said "Sorry" and she said " That's okay. If I do not walk my leg will swell up". Really! Is this how customers are treated? I have shopped here in the past but after this recent experience, I will not be returning. read more