Extremely disappointing experience, especially considering the owner herself performed the service. I paid over $300 for a partial highlight and left with hair that was visibly stripey, poorly blended at the root, uneven in tone, and much darker/brassier than requested. There were yellow and greenish sections, muddy areas, and an overall unfinished result. This looked nothing like the seamless neutral blonde I asked for or what I have consistently received from many other stylists. I contacted the salon promptly within the timeframe listed under their Service Guarantee. Instead of taking accountability or offering a reasonable resolution, Ashley insisted no refund would be given under any circumstances and stated that the website reflects this policy. However, the website does not state no refunds. It states that they stand behind a guarantee to make concerns right within 5 days. She said the most she would do for me to "make it right" is put another gloss over it. A gloss does not correct poor blending, stripey foil placement, or hair that did not lift properly. Those are service execution issues, not minor toning issues. What is most concerning is that this response came from the owner. When the owner is unwilling to acknowledge an obviously poor result or stand behind premium-priced work, it says a lot about the business. For over $300, I expected professionalism, skill, and customer care. I received none of those. read more

Theory Collective - Hair Salons Near Me - Hanahan, South Carolina

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I am so beyond thankful for Reagan and Riley. They were both absolutely amazing for my wedding morning. I had Riley doing my makeup and Reagan doing my hair. Plus all of my bridal party also got their hair done! My hair and makeup lasted the whole day and I felt so pretty all day long. Thank you both for making my wedding day so wonderful. read more

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Theory is the perfect place for all hair services. The salon is roomy and comfy; the stylists are top-notch and always pleasant and professional; check-in / check-out is fast and easy; and great styling products are available for purchase. My hair is a real challenge, but Makenna makes it work. Highly recommend Theory Collective. read more

Kenna at theory is my favorite stylist and always does an amazing job!!!! First time in years I'm going back to brown from red and I am absolutely in love with it!!! read more

Theory Collective - Hair coloring, styling - Hair Salons Near Me - Hanahan, South Carolina

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Kenna is amazing, the shop is so nice and very relaxing and cozy! Kenna is amazing at figuring out the exact hair color you want even when you don't know 100% yourself!! read more

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Hair cut was perfect. Surprised to see more men as clients than I thought. The Salon does a good deal of charity fund raising events for the community which is important to me. My wife says after I come back from Theory C "wow you almost look human" read more

I've been through quite a hair journey since COVID hit (I can't lie, even before that! I didn't want/couldn't afford to mess with my hair often). I was living in CA and I was doing my own color for almost a year, so my hair wasn't in the best condition due to bleaching I've done on my own. Kirsten was thankfully upfront about what she could and could NOT do with my hair. She has done my highlights and cut multiple times throughout this past year (2020). In September (2020), I was hit with COVID, I have been experiencing a great amount of hair loss plus hair fragility since then. I went back to her just before the holidays for tape-in extensions- Kristen and partner, Ashley both agreed that it was not a good idea based on the current state of my hair.. but they agreed that it might be possible to add a couple small extension on the back of my head. Kristen gave me a hair treatment that truly transformed my hair like I've never seen before. She also added a couple extensions in the back and sent me home with a treatment to use over the next 6 washes. I have only washed my hair once since but I can't wait to go back. I sincerely appreciate the care that Theory Collective takes as a whole to ensure that they do a wonderful job and are honest about their outcome of treatments. read more

Theory Collective - Hair Salons Near Me - Hanahan, South Carolina

Kristen is amazing! She takes her time to get to know you and makes great suggestions for your hair color and cut... all the ladies are super talented and really care about how you feel about your new look! read more

Great cut. We also had our eyebrows waxed. The place was very clean and the staff was ! We will be back.

Theory collective is the newest and cutest hair salon in hanahan. Ashley and Kristen have been highlighting and cutting my hair for awhile and opened this cute, new spot! Everything is so clean and perfectly decorated. Call for the best hair color and style that you can get! read more

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i will never be coming back to this salon again. they did not go over ANY pricing with me and i believe they took advantage of me being 16 and not knowing much about how a salon should be. i showed kristen my inspo picture and it looked the same as if left when i came in. i was charged $246 for a highlight that she ONLY put on my roots. she never discussed what she was doing to my hair and then proceeded to do extra things to my hair that costed money. she was talking with another worker (will not identify her because she was the sweetest person there) about doing a root tap which costed extra. she never consulted with me on if i wanted it or not. i have been to two other hairstylist and they have never treated me the way that they did here. kristen was VERY rough on my head and i'm not even tender headed. i was in the salon for 3 hours because she was trying to fix my "damaged" hair(i've been using olaplex for almost a year now and none of my other hairstylist have ever mentioned my hair being damaged) this place is out right ridiculous and kristen needs to go back to hair school and learn how to treat her clients. i ONLY wanted a PARTIAL HIGHLIGHT and i was charged an absurd amount for things i did not ask for and things i didn't even know she was doing to my hair because she never consulted me on anything before she started. also i forgot to mention my hair is 2 different types of blonde because she only got my roots and not the ends of my hair. she was also complaining to another employee about how she did not like the product she was using on my hair...why would you continue to use the product if you don't like it and don't think that it is good??? read more