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Needham, MA

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TheKey - Senior Home Care

4.5 (2 reviews)
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Firstlight Homecare of West Suburban Boston - Office team at FirstLight Home Care of West Suburban Boston

Firstlight Homecare of West Suburban Boston

4.8(10 reviews)
1.1 mi

I cannot say enough wonderful things about this home care agency. From the very first interactions,…read morethe Firstlight team demonstrated compassion, professionalism, and dedication to providing the highest level of care. Every caregiver who supported my mother (who can be difficult at times) treated her with dignity, patience, and kindness, creating an atmosphere of trust and comfort that immediately put our entire family at ease. The staff went above and beyond to ensure all needs were met. Communication with Firstlight was always clear, reliable, and reassuring. I have to give a special shout out to Elise, who I primarily communicated with from Firstlight. She was always responsive, flexible, and proactive, which made an incredibly stressful time feel manageable. Her weekly updates helped my family work with the team to be proactive for next visits. That was greatly appreciated. Firstlight takes the time to understand individual preferences, routines, and personalities. Their attention to detail and compassion gave us peace of mind knowing our mom was in the best possible hands. If you are looking for a home care agency that delivers service with integrity and professionalism, I wholeheartedly recommend them.

The ladies are sweet enough, the owners were a bit demanding on criteria. . First light didn't…read morereally listen to my needs, so on some days it was a hit or miss. If you are someone seeking long-term care top dollar pricing, this may be a good fit. What I did like about them is that every single person showed up on time. Some aids had their own special talents. One was a champion towel folder, and then Jenny was intimidated By the way those towers were folded and opted to keep them in a plastic bag, and then demanded that I folded my own towels. Jenny scented in Jimmy Choo perfume at $150 a bottle, but still needs training in customer service, listening skills and most importantly mindfulness. Had this awful habit of picking something up and putting it down and then forgetting where it was and spent 30 minutes of my time, looking for something things that she put down because she wasn't paying attention. Then out of frustration questioned me on why I needed this item. I found her to be wasteful. Some of the other ladies were respectful and delightful. I just can't think of their names at this moment. And then of course my favorite. KIARA! OMG, what a GEM! Always willing to do whatever I asked. Genuinely happy to come back. We formed a real kinship. She is a registered nurse and I believe The higher education made the difference in this scenario. Through her training to become a nurse she taught me a little tips and tricks that I can use for myself, things that I will treasure forever. FIRSTLIGHT, gives the impression that they'd like to be better than the competitors, and I do believe that they are and that their effort to unite the caregivers with an online training is wise. I would only suggest that they throw in a couple of new classes every now and again , so nothing else slips through the cracks. I have to add Kiara is a true asset to your company, & I hope you value her as much as I did.

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Firstlight Homecare of West Suburban Boston - Building Exterior for FirstLight Home Care of West Suburban Boston in Needham, MA

Building Exterior for FirstLight Home Care of West Suburban Boston in Needham, MA

Firstlight Homecare of West Suburban Boston - Entrance to our West Suburban Boston Office located in Needham MA

Entrance to our West Suburban Boston Office located in Needham MA

Firstlight Homecare of West Suburban Boston - FirstLight HomeCare Caregivers provide compassionate care.

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Right at Home - Lending an ear!

Right at Home

3.0(14 reviews)
0.5 mi

My father was in need of "at home" care in the final two years of his life. My family was…read morerecommended to Right at Home by another agency we contacted that was outside of my father's geographic area. My dad was given care for two years through Right at Home with increasing care up to 24/7 as time went on. Most of the care givers were extremely responsive and took care of my dad's needs including everything from housekeeping and laundry to medicine dispensing. They really assisted me in making sure that my dad could stay in his home up to his passing a few months ago. A couple of the caregivers became like friends to him and treated him as family. Additionally, the office folks were very personable and tried to work with me in making sure all needs were addressed - including paying for the care. These services are not cheap - but it is what was requested by my father so that he would have institutionalized/nursing home care. All in all - I found these folks to be very good and would definitely recommend them for helping deliver care to a loved one in need. John Paul, Matt, and Sarah were excellent to deal with in working through logistics as issues of care arose. I cannot speak to the negative reviews, but the folks that were with my father were attentive and helpful right to the end. That is my family's experience.

I hired RAH for 2 days of health aide help following surgery. One young woman knew how to bring…read morefood, a napkin, clean up without asking. Unfortunately, 16 hours was spent with a woman who was only able to help me shower.She did warm up soup once but left the stovetop encrusted with the soup. She thought a spoon was a wide spatula, despite my instructions that there were many spoons in front of her. Otherwise she did nothing. Communication was a huge issue. Of note: an antique chair was damaged during RAH's stay. Worse, the office manager-VP-wanted me to remove a negative google review in exchange for a discount on services. Really? Worse, I got the expected bill, but money was withdrawn before I had a chance to look at/ok the bill. Go elsewhere.

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TheKey - Senior Home Care - homehealthcare - Updated October 2026

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