I understand why there isn't any vehicles in the parking lot at Theisen's any more in Cedar Rapids. The "kids" they have running the place don't have a clue on how to treat a customer. I was standing in line at the customer service counter while 4 girls wait on this cute boy. Of course, I'm an old lady but I still deserve the same kind of service. After 10 minutes, one of the girls asked if I needed something. My thought was "no I'm just standing here for the heck of it", but I refrained and said there was a sign stating they were out of kleenex and to ask about availability. She said I could get a rain check at register one. I thought okay, you would think customer service could do that, but I stood in line at register one. When I got to the register, I was told "we aren't giving out rain checks for that any longer" My thought was "any longer" this is the second day of the sale. So I walk out the door, empty handed. I got to the car and was thinking, I used to like coming to this store. I turned around and went back in and asked to talk to the Manger. So the kid got on his radio and asked Cory if he could come out of the break room for a minute. Again, I kept my thoughts to myself. I explained to Cory how I waited in line at two registers and I'm walking out of the store with nothing. I thought it would be nice to inform all of the workers when and if a product has a rain check available. The whole time, Cory was trying very hard to not laugh in my face. I know when I left the store I was going to be the laugh of the evening. read more