Been here a few times the food is beautiful, the décor is also beautiful the staff are...
Example of a few times that come to mind
In for lunch with a friend and we were the only people in the restaurant, it was during the week, (not the first time I have called in at this time of the day during the week) the fire was lit and the restaurant looked beautiful beautiful, and we were showed to a seat at the back near the door , a very awkward table with hard seats, as my friend was heavily pregnant and the restaurant was empty she suggested we move to a softer seat near the fire as she needed the softer seat for her back, as we did this a very large agitated woman came over to ask us (as nice as she could..which was not very nice) if we could move back to our table.
Her words being " eeeh you can't sit there can you just go back here please "
When we explained heavily pregnant = backpains / better seat etc. she got even more annoyed and asked "well why would you want to sit at a table of 4 when there are only two of you?"
I was so taken a back who would address a customer like this! We asked if they were expecting a crowd or was it booked (no reservation sign was on the table) she replied "no but some people might come in.."
and simply gaped at us before repeating that they MAY need that table!
The restaurant was empty! There were at least 20 other tables free!!
How ever we did persevere and made it clear that this is where we would like to sit, not only for the pleasantness of the fire but for the comfort of the softer seat for an 8moth pregnant lady! Outrageous behaviour, had the manager been available I would have placed a complaint I have never experienced this anywhere before nor since and it is an absolute shame that this fantastic place should be let down by such a .. member of staff.
On a different occasion with a group of 6 it was towards the end of the night and after out meal we stayed for a few glasses of wine, we were down towards the back tables and there were only 2 other couples in.
We could hear this shrieking and laughing coming form up the restaurant which obviously caught our attention as it was so quiet. After a trip to the bathroom it was discovered the shrieking and by now swearing which could quite clearly be heard from across the restaurant was coming from no less than the same member of staff that had treated us so badly before who was in the kitchen! Clearly unaware of how loud she was being but her F's and her B's were pretty disgusting and clear for all to hear, - I am stuck for words !
Especially as this person has now came to my attention twice I am weary about returning and have since tried several other restaurants, none of which equal the high standard of the food but at least the staff are courteous and do not exhibit the primitive behaviour I have witnessed here! read more