Whenever I recieved excellent customer service, I'm extremely grateful and each time I go to this UPS location, customer service is on point! I came to UPS for thier notary services. UPS offer thier notary between 1:30pm and 4:30pm. I specifcally had a documentation that require two signatures. Quay was the notary at the location and she was pleasant, professional and friendly! She helped signed my paper and I was in and out in out with a breeze, each signature is 5.00 each which was totally worth it for me! read more

The woman behind the counter told me I had to do a few things to the package before I gave it to her via Amazon return. I purchased tape to tape the box and she told me I couldn't tape it inside because they offer packaging services. While I left I told her I would have been happy to pay for the packaging services but she did t even offer it to me. Then I had to take the super heavy package outside in the cold, tape it with the tape I purchased from her and then take it back in. I think she enjoyed the show. Avoid at all cost. read more

Worst service ever. Slow and rude. I've had rude service here several times and overlooked it. Now it's time to review. They won't let you pack your own box inside and they charge you $5 each box to pack it for you! All I needed was to put tape on the top of my box and I had my own tape. They would not let me do that at the tables in the store. I will do my best to never go back to this again. read more

I've lived in three states and visited many UPS stores. Lived in the area two years and have been to this location several times. Every time the people have been so polite and helpful. One of the best locations I've been to. read more

VERY rude. Employee gave the impression that doing her job, which consisted of scanning my phone, was just the biggest inconvenience. Also, I have come numerous times for boxes over the last 2 weeks and have not been able to get the smaller boxes for work. read more

called in ti the store to speak with the guy who helped me ship my electrónics. A young lady named Sianni answered the phone. I proceeded to explain to her why I was calling and before I could get it out, she gave me a response that indicated she didn't listen fully.. So I tried explaining again. She cut me off. I began again and she cut me off again. She was rude from the time she said Hello. I asked for the manager who was nice upon meeting him when I visited the store so I'm shocked at how his employee treats customers. She responded "He's not available and won't be coming in." I ended this conversation by asking her name and telling her to have a nice day, She hung up in my ear. As a customer - I'm totally appaulled by her behavior which gives UPS a negative reputation. read more

This UPS store has the friendliest nicest people. Always cheerful no matter how busy. They are very well trained and can help with everything offered in that store. I take all my packages and returns there. Best customer service. I wish your training dept. would sell this to other businesses because the resulting service is outstanding. read more

The personnel were so helpful, polite and friendly! I needed to have a return label printed out and it was not an issue for them to do that. They made it so easy for me to have my packages returned. Will definitely use this location again! read more

Got here at 9 for opening at 10, I saw a staff member go in at around 9:30. There's a line of 10+ people outside and it's 15 minutes past opening, yet the staff haven't even raised the inside gates or unlocked the front door so we can queue up inside. When you call the store, they don't answer the phone and the voicemail box is full, so you can't leave a message. If this weren't the only available option for my Amazon return, I would go elsewhere. Ridiculous. read more

The UPS Store - 10:15am and still no sign of opening. Shameful. - Printing Services Near Me - Wynnewood, Pennsylvania

Customer Complaint Letter The UPS Store Corporate Offices Date: 9/18/2023 55 Glenlake Pkwy Atlanta, GA 30328 2204 Dear UPS executives or To whom it may concern: I am writing this letter regarding the UPS store located On Lancaster Avenue, Wynwood PA. This is the WORST store in the area to do business with. The workers in this location on 9/18/2023 were rude, ignorant, disrespectful, and unprofessional. The tall skinny black guy, and just to be clear I am a black man myself so this is not about discrimination but it is about description only, he literally cursed me out like I was a common street person simply because I asked the shorter black guy one of them to help me with the understanding and printing of the label process of which was very confusing for me. He refused to assist me initially and got arrogant and nasty because I couldn't understand how to print a label from my phone through their computer and by the way, had trouble himself in doing it so he got frustrated and walked away as if to say to me (Figure it out on your own) I have never been so insulted in front of other customers in my life. They should all be fired and replaced. I am going to continue my search to reach their supervisors to voice my discontent and quite possibly find every resource available to make sure that everyone within my reach will know how rude nasty and disrespectful this Wynwood location is and how they treat customers. I left and went to a Mailroom franchise location in Bala Cynwyd which serviced me in less than 7 minutes and completed my transaction. They are a UPS outlet for those who want options as I explained in my (YELP review) I told them of my experience, and they said they heard a lot of negative stories about that location. The mailroom was KIND Generous and super professional people. This is not the last Wynwood location on Lancaster Avenue, the location will hear from me. They disrespected the wrong patron! They don't even deserve a rating! I only gave them a 1-star rating because the system will not allow me to not rate them, otherwise, they would get ZERO. Sincerely, R. Williams read more

Chris and Tania were great handle my package with care offered sug for shipping and did it with a smile

This store is awesome! I had to do an Amazon return who sent me the wrong labeling! Kelly, the associate walked me throughout the process of calling AMAZON and having them print out a label on the spot! I'm horrible using my phone to search, click, scan, all that crap! Kelly did it in 2 seconds! Tee, the other guy was awesome too! Ali and the entire crew deserves a round of applause!Take them cookies! I'm on a strict budget! I can only send them love If you want friendly people at a UPS STORE, Go to this one!! read more

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Terrible customer service. Typically if you provide the shipping information via the recipient provided label on your phone, they are able to scan and print a label (or sticker) to apply to your package. Not only did this location have you email the label to them (stone ages) for printing, they charged you for the label after you emailed the label for printing it all. The two kids at the front were unprofessional and clueless (trying to put my coat into one of the bubble envelope mailers). This location and employees (specifically the male rep) are a complete joke. Do better. read more

My recent visit to the UPS store in Wynnewood was amazing. The customer service care I received from Tyree, Chris, and Rafeek was outstanding. They were very professional, knowledgeable, courteous, patient, and friendly. It was a pleasure meeting them and them assisting me. Recognition should be extended to each one of them for their excellent service. Thank you, CSettles read more

They are helpful, reliable and handle my packages quickly. Friendly service and no long waits.

I go to ups stores all the time for business and shipping. I am returning three boxes to amazon and got a qr code to get scanned and dropped off at a ups store. This one happened to be closest to me. I specifically did not tape the top of the boxes so I can tell which one is which. When I get there and had my stuff organized I asked them to tape the boxes for me or just give me the tape. They wanted to charge me $3 per box for the tape. So ridiculous. Never had this type of issue at a ups store. Since they are franchised I have found them to be more accommodating than most Fedex stores. This one is the exception. Now I have to go home and tape my boxes because I refuse to give these people the $10 bucks for that. Not happy with this place. The one at at 4th and south is a different story all together and the guy who owns it, scott, is a great guy! read more

I had a truly terrible customer service experience at this store, #3354. I had a disappointing experience here a couple of years ago and have avoided it since, but I decided to give it another try. When I walked in, both associates were yelling and joking back and forth while a customer waited to be called to the desk. When I finally got to the front of the line, I also waited while one of the guys seemingly did nothing. When I was helped by the other associate, I was met with nothing short of derision, sarcasm, and a complete lack of customer service. He didn't offer me options for shipping, ignored instructions for a second shipment, which almost got shipped out without the correct label, and then muttered grumpily to himself when I tried to correct the situation. I took my last package and went to FedEx. I won't be visiting this particular UPS store ever again. read more

Was told that my package would not make it out of the store in one piece (exact same packaging that they delivered yesterday (was wrong item)) and no he would not tape the lid on the Staples printer paper box and that I could "Go F*** myself". Pretty much the worst attitude and customer service I've ever 'received' Avoid this store at all costs. read more

My wife and I needed to have a series of documents witnessed and notarized for the remote closing on the sale of a Miami condo for which we would not be present. The process was complicated by the fact that my wife has had some issues that have made it difficult for her to fully understand the questions that the notary was required to make to verify her and what we were doing. In spite of how busy the store was, Mike Lewis was so kind and took all the time necessary to get my wife to complete the tasks and have himself, as the notary, and his colleagues, as the witnesses, complete the process. Prior to this, our only interaction with the Wynnewood, PA store was just dropping off Amazon returns or sending out a couple of packages, all of which were handled expeditiously and professionally, but this most recent experience really topped things off and ensured me as a dedicated customer. Thank you Mike and UPS for providing the staff you do. read more

I called this location 15mins before closing on 12/7, just to ask if they have a storage fee to have tickets shipped there for pick up. A man answered the phone with a, "Wynnewood." I asked my question and instead of a "yes" or "no," he said he was helping a customer. So he put me on hold. I waited on hold for 10:53mins. I knew they were closing but I had a simple question that was time sensitive. While I remained on hold, I started calling from another phone. I called a total of 8 time on the other device and I got the recording message 5 times and was hung up on 3 times. Then they answered and hung up on the line I was holding. TERRIBLE CUSTOMER SERVICE AND MY COMPANY HAS A PREFERRED MEMBER ACCOUNT WITH THEM. TERRIBLE AND DISAPPOINTED. read more

I consistently get such excellent service in this store that I finally realized it was time to write a review and acknowledge that for many years they've been doing a great job and continue to do so. The staff in here is amazing. They regularly reach out to help you before you've even asked for help. They are often multitasking with dazzling capability. They are incredibly well trained and friendly and know what they are doing. It's always such an efficient and pleasant experience. read more

For many years I have tended to prefer UPS over FedEx for reasons I no longer recall; it seems I have an affinity for the brown trucks. And while I continue to use UPS on a regular basis, I avoid the UPS Store at 333 East Lancaster Avenue in Wynnewood at all costs. Why? Mostly it's because their pricing is invariably far higher (usually by about 30%) than what UPS' own website says the charge should be for packages brought to one of their UPS Stores. I assume the owners of this UPS Store franchise have decided to jack up prices because they think the customers don't know any better. Their charges for ancillary assistance and goods is outrageous (you need an extra 6" of tape to completely seal a package? Expect to pay a fortune) and the staff at this UPS Store could use an attitude adjustment and training in customer service. Here's the thing: there is a FedEx store about 0.25 mile further west on Lancaster Ave where prices are lower and the staff is gracious. You need 6" of tape to completely seal that package? No charge. FedEx delivers just as fast as UPS and the FedEx store also has better hours. In Wynnwood, FedEx is the easy choice. read more

On March 3, I visited the UPS store. One man was holding it down in the store doing a stellar job. I had a wierd item to send overnight for a funeral. He helped me get it there on time in the most economical way. Very solutionary. read more

This place is a rip-off! Went in to send a broken phone back to manufacturer. I had a pre-paid lable and I was told there was a $3 taping fee or I could buy a roll of tape and do it there. I called the UPS store in Havertown and was told there is no taping fee. That just became my UPS store. read more

Michael is great! He was very patient and kind. He spent a lot of time helping me with my package I had to return to Amazon. I also walked in there a half hour before the store closed and he never made me feel bad! read more

Because this store advertised as specializing in shipping art, I took my wife's statue of St. Francis to them for shipment to Hawaii. The statue arrived broken in several pieces. It had been very poorly packed, just with styrofoam peanuts. "The UPS Store" blamed UPS. UPS blamed The UPS Store. Surprise! They are not part of the same company! They are separate entities! The owner of the UPS Store refused to take responsibility in any way. My advice: DO NOT TAKE ANYTHING TO THIS PLACE THAT YOU CARE ABOUT! read more

Have used these people a few times. Today took in a pair of large old bookshelf speakers to be sent out for refurbishment. And I also bought a lot of insurance, which is pretty cheap. I was greeted very courteously and the process went very smoothly. All in all, this is an okay place. read more

The worst UPS Store ever! Who sends a package out without a label on it. Package of coarse is lost but days later they say it's found. They were to update me on a new tracking number 3 days ago but have not. Called the UPS store corporate office to find out what is going on, spoke with a male supervisor because their customer service people do not have a clue. He was to call me back in 20 minutes with an answer, that was 2 days ago! Still waiting for that call JACK! Wish I could have given 0 stars. So been 8 business days and no reply from anyone! NO WONDER FEDEX IS RATED THE NUMBER ONE SHIPPER. My advice is stay away from this store and UPS, ship Fedex . read more

Update your hours online so people don't waste their time driving over, jerks. Every source says 7P for Wednesday, yet you are closed at 5P.

A wonderful ups experience. The customer service is outstanding. Always greeted with a smile and overall atmosphere is great

We took 10 boxes to ship and 2 boxes of shredding to the Wynnewood UPS store, on a Saturday. Kelly Corsley helped us from taking the boxes from our car to labeling the boxes and weighing the shredding... And she did it in under 30 minutes! If that's not impressive enough, she also called me from her personal cell phone to tell me I forgot my receipts. The level of customer service was beyond any I've experienced in over 30 years working with shipping company employees at every level. She was efficient and enthusiastic. I would not be surprised to hear her named the CEO of UPS someday!! read more

Went to UPS store in Wynnewood on July 6 2018 to ship a customer in New Jersey a Kanye West "I am Pablo" black Bomber jacket. Did not have a box so I purchased a box in the store and folded and packed the item in front of the staff. They all commented on how cool the jacket was. Package was to arrrive in NJ the next day - IT NEVER ARRIVES Guesswhat? PACKAGE GOES MISSING - somehow the driver never scanned the item. We have called multiple times and been hung up on by rude staff - Debra told me she would not speak with me until I "got a new attitude". Now in a MISSING PACKAGE dispute with UPS - HORRIBLE CUSTOMER SERVICE AND I WONDER WEAR THE JACKET IS TODAY. Have made multiple attempts to reach someone to discuss however THEY WILL NOT RETURN PHONE CALL. read more

The indifference the employees show is their best attribute. So much so, that after a very frustrating exchange, I asked for the manager's name and one of the employees refused to tell me! Make sure you keep any receipt or tracking number you get from this den of thieves. Fool me once..... read more

Great service. We sent multiple boxes across country as we downsized. The staff was always friendly, helpful and knowledgeable. It was a pleasure to work with everyone in the branch. We highly recommend them! read more

So I walked in to a line out the door and one man working behind the counter... at 1pm on a weekday (i.e. Prime shipping time for most working people). I would have still hung out there and waited to pack and ship my $600 worth of packages, because I do prefer UPS generally, but, when I asked the man three times if there was a cart I could use without a response, I decided to drive 2 minutes down the road to Fedex office instead! read more

This is the worst UPS I've ever had to unfortunately live in the vicinity of. They are never on time. They skip deliveries. They are rude and grumpy. I dread having to order things because I have to wait an eternity to receive things because apparently sometimes packages come at 7am and others 7pm. Even when I pay for early shipping they don't hold up their end of the deal. It's disgusting and a waste. If you can avoid UPS and go through FedEx or really anything else, you're better off. read more

The customer service provided by the associates at the UPS store in Ardmore is exceptional. I come here often and always receive the same great service everytime. I hope that the associates there are being recognize for their hard work. read more

Just had what was probably the most effective and satisfying shipping experience of my life with Deb at the UPS store. Courteous, fast, clear. I was in and out in fewer than five minutes. I'd choose this over the local FedEx or USPS any day. I'll be back for sure. read more

Always exceptional service from Tuquan and Rafeek. They are always helpful and pleasant. Enjoy working with them and always receive the same great service! read more

The woman that works at this store is rude and unprofessional. It's sad that this is who UPS has chosen to represent their brand. Will not use again. read more